飞利浦亚明的平衡记分卡与核心流程介绍课件

P&YOverviewP&YOverviewPhilips&YamingLightingCo.,Ltd.Philips&YamingLightingCo.,

P&YMainProductsP&YCreation

Whereweare...GO

P&YVision&StrategyP&YMainProductsP&YCreatioGLS&HAL.LampGLS&HAL.LampCFLProducts节能灯CFLProductsHIDProducts高强度气体放电灯HIDProductsPhilipsandYamingLightingCo.,Ltd.startedjointventureon12Nov.1993. Totalinvestment :96.27mioUSD RegisteredCapital :32.09mioUSD Philipsholding :60% Yamingholding :40%GLSFactoryjoinedinJVonOct.1995PhilipsandYamingLightingChinaMalu,ShanghaiGLS/HAL/HIDHeTianRoadCFLfactoryBeginningofthenextyearP&YHID/GLS/Hal/CFLMalu,ShanghaiChinaMalu,ShanghaiHeTianRoadVisionP&Ywantstobethebiggestlightingfactoryintheworldwithhighvolume,turnover,profitabilityandmarketsharebytheyear2004withcustomerslongingtobuyourproductsandservicesandwithbestcustomerorientedprocesses.StrategiesProductswithbetterqualitycostratioProductportfoliowithgoodbrandpositioningyieldingsufficientbrandindexBest-in-classprocessesinInnovationtoMarket,DemandGeneration,OrderFulfillmentandCustomerServiceleadingtoreductionincostoforganization(coo).Manufacturingexcellence:OutsourcingandmechanizationleadingtoreducedcostofproductionandoptimalheadcountApplyB.E.S.T.frameworkindrivingforexcellenceVisionStrategiesFactoryBBS/ControlItemP&YBBSGOFactoryBBS/ControlItemP&BACKBACKControlitemsfollow-uptable(example)Controlitemsfollow-uptableKeyProcessP&YTQMJourneyP&YPQAJourneyGOKeyProcessP&YTQMJourney飞利浦亚明的平衡记分卡与核心流程介绍飞利浦亚明的平衡记分卡与核心流程介绍Mar.1994

Philips&YamingLightingCo.,Ltd.Established合资公司签约成立Oct.1996

HID/CFLcertifiedISO9002HID和CFL工厂通过ISO9002认证

Oct.

GLScertifiedISO9002GLS工厂通过ISO9002认证Jul.1997

LaunchPQA-90PQA-90启动

Nov.

ISO14001Certification通过ISO14001认证Jun.1998

ISO9001Certification通过ISO9001认证Dec.1999

PQA-90Pre-peerAudit进行PQA-90同行预审

Q4

PQA-90ManagementAssessmentPQA-90管理评审Q2

2000

PQA-90PeerAudit进行PQA-90同行审核Dec.2002

PBEAssessmentPBE评审P&YTQMJourney飞利浦亚明全面质量管理之路Leader领导Customers顾客Suppliers供应商People人员MANAGEMENTPROCESSPOLICYDEPLOYMENTMar.1994Philips&YamingLJul-Oct20001.Followupcorrectiveactions2.Mgt.Audit&awardcertificateMay20001.Actionlist&followup2.PeerAudit3.Applyformgt.auditJan-Apr2000

Dec19991.Actionlist&followup2.Supportevidencecollection3.Pre-peerAudit1.29workgroupsset-up2.2nd&3rdself-assessment3.Company-wideawarenesstraining1.LaunchPQA2.Awarenesstraining3.SixPQAteamsset-up4.WriteMgt.BriefingDocument5.1stself-assessmentAug97-Jul99Aug-Nov1999PQACertificationJourney

1.Devi’stwotimesvisit2.Actionlist&followup3.4thself-assessment4.RewriteMgt.BriefingDocument5.Applyforpeeraudit1.5thself-assessment2.Actionlist&followup3.Friendlypre-peerauditJun2000Jul-Oct20001.FollowupMayPQAself-assessmenttrendsBACKPQAself-assessmenttrendsBACKP&YOrganizationChartFactoryCCFactoryECFactoryAFDTechnical&ProductionSales&MarketingGM/DGMUnionChiefEngineerHIDGLS/HALCFLStemWorkshopNo.3HIDWorkshopNo.5

MHLamp&DTWorkshopHPS-DTWorkshopNo.11GlassWorkshopNo.1ExportSalesChinaEastRegionChinaNorthRegionChinasouthRegionChinaMiddleRegionGLSWorkshopNo.3HAL.HPDTCoilLIWNo.5PL/SLBurnerWorkshop

SLE/PLEUAssembleWorkshopF&APurchasingDepartmentMarketing/SalesLogisticsDep.QDL/Facility/Maintenance/ITDep.QDL/Log./Main/HRProductMgt./ProjectMgt./IEQDL/Log./Fac./Main./Tech.TrainingHR/ProductMgt./projectMgt../IEQDL/Log./Fac./Main./COLSCHR/ProductMgt./ProjectMgt../IEHR(HR/Mana.Training/Security/Administration)P&YOrganizationChartFactorySales&MarketingManagerEastChinaNorthChinaSouthChinaMiddleChinaMarketingLog.SHAQingdaoAnHuizhejiangJiangsuJiangXiTianjinBeijingShenyangHaErbingXiamengNanningGuangzhouKunmingChongqinWuhanChenduZhenzhouChangshaWuLuMuqiXianSales&MarketingDept.Total:Salesoffice

17

Warehouse

14PlannerOutsourcingSales&MarketingManagerEastCompanyBusinessCompanyBusinessHPS125wCostPriceReductiontoNLO’sHPS125wCostPriceReductiontHP250WCostPriceReductiontoNLO’sHP250WCostPriceReductionDE500WCostPriceReductiontoNLO’sDE500WCostPriceReductiontPL-S9wCostPriceReductiontoNLO’sPL-S9wCostPriceReductiontSLE15WCostPriceReductiontoNLO’sSLE15WCostPriceReductiontP45CostPriceReductiontoNLO’sP45CostPriceReductiontoNLPDCACSSScoreSupplierInvolvementEMSLeadershipSurveyPDCACSSScoreSupplierInvolvP&YOverviewP&YOverviewPhilips&YamingLightingCo.,Ltd.Philips&YamingLightingCo.,

P&YMainProductsP&YCreation

Whereweare...GO

P&YVision&StrategyP&YMainProductsP&YCreatioGLS&HAL.LampGLS&HAL.LampCFLProducts节能灯CFLProductsHIDProducts高强度气体放电灯HIDProductsPhilipsandYamingLightingCo.,Ltd.startedjointventureon12Nov.1993. Totalinvestment :96.27mioUSD RegisteredCapital :32.09mioUSD Philipsholding :60% Yamingholding :40%GLSFactoryjoinedinJVonOct.1995PhilipsandYamingLightingChinaMalu,ShanghaiGLS/HAL/HIDHeTianRoadCFLfactoryBeginningofthenextyearP&YHID/GLS/Hal/CFLMalu,ShanghaiChinaMalu,ShanghaiHeTianRoadVisionP&Ywantstobethebiggestlightingfactoryintheworldwithhighvolume,turnover,profitabilityandmarketsharebytheyear2004withcustomerslongingtobuyourproductsandservicesandwithbestcustomerorientedprocesses.StrategiesProductswithbetterqualitycostratioProductportfoliowithgoodbrandpositioningyieldingsufficientbrandindexBest-in-classprocessesinInnovationtoMarket,DemandGeneration,OrderFulfillmentandCustomerServiceleadingtoreductionincostoforganization(coo).Manufacturingexcellence:OutsourcingandmechanizationleadingtoreducedcostofproductionandoptimalheadcountApplyB.E.S.T.frameworkindrivingforexcellenceVisionStrategiesFactoryBBS/ControlItemP&YBBSGOFactoryBBS/ControlItemP&BACKBACKControlitemsfollow-uptable(example)Controlitemsfollow-uptableKeyProcessP&YTQMJourneyP&YPQAJourneyGOKeyProcessP&YTQMJourney飞利浦亚明的平衡记分卡与核心流程介绍飞利浦亚明的平衡记分卡与核心流程介绍Mar.1994

Philips&YamingLightingCo.,Ltd.Established合资公司签约成立Oct.1996

HID/CFLcertifiedISO9002HID和CFL工厂通过ISO9002认证

Oct.

GLScertifiedISO9002GLS工厂通过ISO9002认证Jul.1997

LaunchPQA-90PQA-90启动

Nov.

ISO14001Certification通过ISO14001认证Jun.1998

ISO9001Certification通过ISO9001认证Dec.1999

PQA-90Pre-peerAudit进行PQA-90同行预审

Q4

PQA-90ManagementAssessmentPQA-90管理评审Q2

2000

PQA-90PeerAudit进行PQA-90同行审核Dec.2002

PBEAssessmentPBE评审P&YTQMJourney飞利浦亚明全面质量管理之路Leader领导Customers顾客Suppliers供应商People人员MANAGEMENTPROCESSPOLICYDEPLOYMENTMar.1994Philips&YamingLJul-Oct20001.Followupcorrectiveactions2.Mgt.Audit&awardcertificateMay20001.Actionlist&followup2.PeerAudit3.Applyformgt.auditJan-Apr2000

Dec19991.Actionlist&followup2.Supportevidencecollection3.Pre-peerAudit1.29workgroupsset-up2.2nd&3rdself-assessment3.Company-wideawarenesstraining1.LaunchPQA2.Awarenesstraining3.SixPQAteamsset-up4.WriteMgt.BriefingDocument5.1stself-assessmentAug97-Jul99Aug-Nov1999PQACertificationJourney

1.Devi’stwotimesvisit2.Actionlist&followup3.4thself-assessment4.RewriteMgt.BriefingDocument5.Applyforpeeraudit1.5thself-assessment2.Actionlist&followup3.Friendlypre-peerauditJun2000Jul-Oct20001.FollowupMayPQAself-assessmenttrendsBACKPQAself-assessmenttrendsBACKP&YOrganizationChartFactoryCCFactoryECFactoryAFDTechnical&ProductionSales&MarketingGM/DGMUnionChiefEngineerHIDGLS/HALCFLStemWorkshopNo.3HIDWorkshopNo.5

MHLamp&DTWorkshopHPS-DTWorkshopNo.11GlassWorkshopNo.1ExportSalesChinaEastRegionChinaNorthRegionChinasouthRegionChinaMiddleRegionGLSWorkshopNo.3HAL.HPDTCoilLIWNo.5PL/SLBurnerWorkshop

SLE/PLEUAssembleWorkshopF&APurchasingDepartmentMarketing/SalesLogisticsDep.QDL/Facility/Maintenance/ITDep.QDL/Log./Main/HRProductMgt./ProjectMgt./IEQDL/Log./Fac./Main./Tech.TrainingHR/ProductMgt./projectMgt../IEQDL/Log./Fac./Main