国际商务礼仪学生复习题

国际商务礼仪复习题TrueofFalseQuestionsArriving10-15minuteslateforabusinessappointmentisnotuncommonFrance.Womencannotworkalongsidemen,exceptinthemedicalprofessioninArabia.YoucanengageinconversationsaboutreligionandpoliticsinSaudiArabia.ShowinguplateforbusinessmeetingsinAustraliahelpstomakeaimpression.Advance reservation for visiting professional personage with business governmentofficeisrequiredinAustralia.YoucansignacontractorwriteothersnameinredinkinSouthKorea.SouthKoreansareusuallyfriendly,andnegotiationscanbeveryeasy.Koreanwomentraditionallykeeptheirfamilynamesaftertheirmarriage.ItisoktopassthingswithyourlefthandinIndia.Nevertouchsomeoneelse’sheadinIndiabecausetheheadisconsideredtheofthesoulinIndia.Modestyisimportantinthewayyoudress,speakandcarryyourselfinSouthKorea.Braziliansliketobeearlyforanappointment.Inbusinessnegotiations,Russiansviewcompromiseasasignofweakness.Don’tpraiseorrewardanyoneinpublicinRussia,asitmaybeviewedwithsuspicionorcauseenvyandjealousy.Youthinkyoushouldavoidaskingquestionsataninterviewbecauseitisrudeinterrupttheinterviewerbydoingso.Itisokforyoutocomplainaboutyourformerbossduringaninterviewgivenacompetingcompany.Thedresscodeinthebusinessworldisveryconservative.Thismeansnothingflashyandprovocative,toocausal,tootight.Menhavenochoicebutasuitandatie.Althoughtherearemanyvariationsthestyleofthesuit,theyarestillverymonotonous.Whenyoudiscussbusinesswithyourcustomers,youmaynotpayattentionyourbehaviorandthatbusinessetiquetteplaysanimportantroleduringbusinesscommunications.Whenwetalkwithastranger,weusuallyuseSirwhenheisamanandMissMadamforawoman.Asarepresentativeofyourcompany,youwanttoensurethatyoumakethebestimpressiononpotentialclients-andthatmeanshavingatleastabasicfamiliaritywiththecustomsandpracticesoftheregion.Whilemakingintroduction,menshouldrisewhilewomenmayremainseated.Youshouldalwaysstanduptogreetandshakehandswithvisitorsenteringoffice.Thereisalwaysatleastoneformalreceptiondinner,eitherforwelcomeorfarewell.Youshouldalwaysturnoff(orsilence)yourcellphonebeforeheadingintojobinterview.Nomatterwhattypeoflevelofjobyouareapplyingfor,youshouldalwaysoutofyourwaytogreetthereceptionistsandsecretarieswithsincerity.Thecorrectwaytobutterbreadistocutitwithknifefirstandthenbutterandit.Atanydinnerparty,dishescanbeservedandremovedfromwhereitisconvenient.Totheleftandaboveyourplatewillbetheglassesyouwillbeusingduringthemeal,arrangedfromlefttorightintheorderthattheywillbeusedifseveralwinesaretobeservedtoaccompanydifferentcoursesofthemeal.Itisimproperforawomantoapplylipstickatthetableafterameal.Afterthecompletionofaformaldinner,placetheknifeacrosstheforkacrossplatewiththeknifebladefacingoutward.ShowingrespectforseniorityandrecognizingthehierarchicalstructureareforestablishingandmaintainingstrongbusinessrelationshipsinRussia.It’spolitetomakeabusinessappointmentbefore10:a.m.orafter5p.m.inGermany.PunctualityisextremelyimportanttoaGermanbusinessman.ItiscustomaryforAustralianbusinessmentoexchangegiftsatfirstbusinessmeetings.Deadlinesshouldnotberushed!MakingdecisionsisoftenaslowandthoughtfulprocessinIndianculture.Whenyouknowacompanyyouareinterviewingwithishavingacasualdaythedayyouareinterviewed,itisbesttodressdownfortheinterview.CasualFridaymeansIcanjumpoutofbedanddressmyselfcasuallytoAnyway,Fridayiswhenwecansetfreefromcompanydresscode.Injob-hunting,firstimpressionsarecritical.Complexaccessoriesarenecessarytoimpresstheinterviewers.Professionaldresscodestandardsarealiveandwellinmajorfinancialexecutivemanagementandanyonewhoaspirestotopmanagementknowsyourpersonalappearancecounts.Firmhandshakesarereservedformenatthebeginningofameetingwhileonesforladiesattheendofameeting.Ifyouareintroducingsomeonewhohasatitle“Doctor”,forexample,includetitleaswellasthefirstandlastnamesintheintroduction.YoushouldpayattentiontoInternationalProtocolbecausesomeculturesphysicalcontact,evenhandshakes.Alltheindividualsininternationalbusinessactivitiesaresupposedtobeequalintakingtheresponsibilityofobservingthesamebusinessetiquette,regardlesstheirage,gender,raceandnationality.ThecustomarywayofgreetingisabowinJapan.TheemphasisinJapanesebusinesscultureisontheactofgift-givingnottheitself.A“yes”maymeanalotofthingsinPhilippines;therefore,oneshouldbeofthesubtletiesofaparticularconversation.Whenyouvisitcustomers,colleaguesandotherassociates,youcanfeelfreereadanydocuments,cards,etc.ontheirdesks.Filipinosthriveoninterpersonalrelationships,soitisadvisabletobeintroducedbyathirdparty.Donotrushdeals.SouthAfricansareverycasualintheirbusinessdealings.MultipleChoiceQuestionsWhenbeingintroducedtoapersonwhoisphysicallychallengedsuchastherighthand,whatshouldyoudo?Nothing-waitfortheindividualtooffertheirlefthandfirst.Smile,makeeyecontact,butavoidhandshaking-itisnotnecessary.Proceedasusualonlymakingthelefthandadjustmentiftheyinitiate.Immediatelyofferyourlefthandtoestablishacomfortpositionforthem.Howlongshouldahandshakelast?Aslongastheintroductionitself.Longenoughsothattheothercanhaveadeepimpressionofyou.Endbeforetheintroductionisover.Itdoesn’tmatter.Shouldamanwaitforawomantoinitiateahandshake?Ofcourse.LadyFirstisafirmruleonalloccasions.Notinabusinesssetting.Thereisnopreferentialgenderinthebusinessarena.Onlywaitforanoldladytoinitiateahandshake.Onlywaitforayoungladytoinitiateahandshake.Youaretalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:justthepersontowhomyouarespeakingatthemoment?eachofthefour,movingyoureyecontactfromonetoanother?nooneparticularperson(notlookingdirectlyintoeyes)?threeofthefour?Whenyoureceiveabusinesscard,whatshouldyoudo?Putitawayimmediatelyintoyourpocket.Putitinawalletthatwillbeputinyourbackpocket.Readitcarefullyandplaceitonthetableinfrontofyou.Putinacardcaseimmediately.AreceptionistshouldunderstandtheimportanceofthejobaskeeperofthegateandthevoiceofthecompanygreetingthepublicandobservethefollowingbehaviorguidesEXCEPT .Areceptionistshoulddressconservatively.Areceptionistshouldwearmakeupproperly(ifalady,usuallyalady)andhavehis/herhairstyleneatlyandconservativelydone.Areceptionistshouldnoteat,chewgum,smoke,ordrinkatthedesk.AreceptionistshouldreadnewspaperatthedeskormagazinesWhenyougreetavisitorinyouroffice,youshould:saynothingandlether/himsitwhereshe/hewishes.tellher/himwheretosit.say“Justsitanywhere”.saynothingandlether/himstandthere.Youhaveforgottenalunchwithabusinessassociate.Youfeelterribleandheisfurious.Youshould: writealetterofapology.sendflowers.keepquietandhopeheforgetsaboutit.callandsetupanotherappointment.Inajobinterview,itisbetterforyoutoaskquestionsabout .jobduties,managementstyle.vacation,sickleaves.salaryandbonuslunchbreaksandsoon. Tobepreparedforajobinterview,youshouldcollectandneatlyarrangeyourimportantpapersinanicebriefcaseorportfoliothatincludethefollowingEXCEPT .coverletterresumeworksamplesdrivinglicenseTherecognizedbusinesscolorsare .yellowandwhiteredandblackblackandgraypinkandblueInsomecountries,peopletendtohaveacasualattitudetowardtime,sowhatyoudoforyourappointment?betterbealittlebitlate,butnomorethan5minutes.Alwaysbepunctual.Youcanbe15minuteslateasitissociallypolite.Youcanbe10minutesearlier.Wheretoputtoothpicksservedforthefinger-foodduringthecocktailparty?Putthematthenearbyplate.Hidetheminthepocket.Throwtheminthetoilet.Lookaroundandfindthesignofplatetoputthem.Youarethehostofacocktail party.Ifyoufindoneoftheguestsisalone, should .approachhimandkeepontalkingwithhimquicklygreethimandthenturntotheotherguestsgreethimandintroducehimtotheotherguestslethimalonebecausetheguestmaywishtohavearestItiscasualFriday,butyouwillmeetwithanimportantclient.Howdoyouyourself?As younormallywouldonFriday-theconceptofcasualFridayisunderstood.AbitnicerthanyouwouldnormallyonFriday,butnotinanythingspecial.Appropriateforabusinessmeeting.Youdongivemuchthoughttoyourdressatallandgetdressedquicklysimply. Youhaveabusinessmeetingscheduled,butyouarerunningalittlelate.Yourclientshavebeenwaitingabout5minutesalready.Whatdoyoudo?Leavewhatyouareworkingonandmeetwiththeclients.Tellyourassistanttotelltheclientsbethereinafewminutes.Quicklyfinishwhatyouaredoing,thenbeginthemeeting.Goandseetheclientsyourself,tellthemyouarerunninglateandwillbefinishedsoon. Itissaidyoushouldmakebusinesscallsduringthetimeofofficehourspeoplearefreshesttoreceivethem.Whenisit?8a.m.to10a.m.10a.m.tonoon1p.m.to3p.m.3p.m.to5p.m.You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatyoushould:pickitupanddrinkitusethespoonprovidedeathalfofitwithaspoonanddrinktheremainderblowonitifitishotYou'reatatableinarestaurantforabusinessdinner.Midwaythroughtheyou'recalledtothetelephone.Whatdoyoudowithyournapkin?TakeitwithyouFoldandplaceittotheleftofyourplateLooselyfolditandplaceitontherightsideLeaveitonyourchairWhilehavingadinner,foodispassed .clockwisecounter-clockwiseacrossthetablethewayonewantsInBrazil,menshakehandswhengreetingoneanother,whilemaintainingeyecontact.Howdowomengenerallygreeteachother?ShakehandsKisseachotheronthecheeksShakehandsandthenkisseachotheronthecheeksKisseachotheronthecheeksandthenshakehandsWhatisagoodconversationtopicinBrazil?FootballArgentinaPoliticsReligionInBrazil,whenmakingabusinessappointment,howlonginadvanceshouldappointmentbemade?ThereisnoneedforanappointmentThreedaysOneweekTwoweeksWhich“handgesture”shouldnotbeusedinBrazil?OKgestureThumbupHandshakeThumbdownIfyouwanttodobusinesswithRussian,whichofthefollowingbehaviorscustomarybeforemakingatriptoRussia?Informtheprospectivecompanyofyourintendedbusinessproposalsobjectives.Describeyourproductsindetailstotheprospectivecompany.Asktheprospectivecompanytomeetattheairport.Bringexpensivegiftstotheprospectivecompany.Generally,tobeginameeting,whowillopenthediscussioninRussia?TheheadoftheorganizationThespecialpublicspeakeroftheorganizationThedesignatedambassadoroftheorganizationItdepends.WhennegotiatingwithaGermanbusinessman,you’dbetter .talkaboutsomefamilyissuesfirsttalkaboutsportsfirstpraisetheirbeautifulsuitsgettothepointdirectlyWhenweintroducepeopleinGermany,it’spolitetointroduce first.seniorormen B.seniororwomenC.childrenorwomen D.childrenormenWhenyoumeetaGermanforthefirsttime,you’reexpectedtobring .aboxofchocolateabouquetofflowernothingabottleofwineWhenyouvisitAustralians,thebesttimeforbusinessactivitiesis .fromMarchtoNovemberfromDecembertoFebruaryfromMarchtoMayfromJunetoAugustWhichgiftshouldNOTbebroughtwithusifinvitedtoanAustralianbusinessperson’shome?abottleofredwineaboxofDOVEabunchofflowerarabbittoy.WhenwillmanyKoreanbusinessmentakevacation?Mid-Julytomid-AugustJanuarytoMarchMid-Septembertomid-OctoberJunetoJulyWhichisagoodtopicwithKoreanbusinessmen?KoreanwarCommunismPersonallifeLocalcultureWhatisthemeaningof“Namaste”inIndian?GoodbyeThankyouHaveagooddayIrespectyou WhichofthefollowingstatementsisnottrueregardingdoingbusinessIndianBusinessmen?Indianmendonotgenerallyshakehandswithwomenoutofrespect.Dousetitleswheneverpossible,suchas“Professor”or“Doctor”.Dorefuseanyfoodordrinkofferedtoyouduringbusinessmeetings.Indiansappreciatepunctualitybutmaynotreciprocateit.Trytobeflexible.Whatdoesan“ok”signmeaninJapanFineSuccessOverMoneyWhatisthecoreoftheJapaneseculture?AmbitionPolitenessCollectivityHierarchyWhichofthefollowingstatementsisnottrueregardinggiftexchanginginJapan?GiftgivingiscommoninJapan.Giftsusuallyareopenedinthepresenceofthegiver.Giftsareusuallywrapped.Whiteflowersshouldbeavoided.Whichofthefollowingtopicsshouldn’twechoosewhencommunicatingwithThais?ThedeliciousfoodintheircountryThepleasantholidayexperienceTherumoraboutthekingandtheroyalfamilyThefamoustourists’sites.WhydoRussianbusinessmen(women)sometimeslosetheirtemper,walkoutthemeeting,orthreatentoterminatetherelationship?Theygetangry.TheyattempttocoerceyoutochangeyourpositionTheyjustwanttohaveacupoftea.TheyarejokingYouareatabusinessdinnerwhensomeonetoastsyou.Whatshouldyoudo?Say"thankyou"andtakeasipofyourdrink.StandupandgiveashortspeechStandupandreturnthefavorbygivingthetoasterhisorherowntoast.Smile,butdonothingmoreWhenisitappropriatetotakeacellphonecallduringabusinesslunch?Whenyouexcuseyourselffromthetableandtalkinanotherpartoftherestaurant.Whenthecallconcernsthoseyouarehavinglunchwith(i.e.,thecallisfromboss).Onlywhenyoumakethecallverybriefandapologizetoyourlunchmates.Never.Whenshouldyouarriveatabusinessmeeting?Nomorethan5minutesbeforethemeetingtime.30minutesbeforethemeetingtime,soyoucangetyourfootingonthespace.Nomorethan10minutesbeforethemeetingtime.Attheexactmeetingtimesoyoudon'tinconvenienceanyone.Atabusinesslunch,whencanyoubegintalkingbusiness?Assoonasthefoodorderismade.Assoonaseveryonearrivesatthetableandhasexchangedpleasantries.Assoonaseveryonehaschosenamenuitemtoorder,butbeforetheordermade.Assoonasfoodisorderedandpleasantriesareexchanged,aslongas