加拿大FOUCUS咨询公司给香港地铁做绩效评价咨询培训课件

PerformanceArchitecture

Presentedby

FocusedManagementInc..FacilitatingPerformanceImprovementThroughBetterUseOfInformationAndTheApplicationOfDecisionSupportTools2022/12/17PerformanceArchitecture

Prese1AtIssueEveryorganizationneedstomeasureandmanageperformancetoexcitestakeholdersandsatisfytheirdemandsToday’stoolsdonotprovideSeniorManagementwiththeknowledgenecessarytomakeinformed&correctdecisionsDecisionmakingneedsfactsAtIssueEveryorganizationneeTheProblemDependingonone’sbackground,experience,personalpreconceptions,function,etc…everybodywillvieworganizationalperformancefromaslightlydifferentperspectiveInthebusinessworld,thisresultsinwhatwecall“TheFishTankSyndrome”“Manlooksathisworldthroughtransparenttemplateswhichhecreatesandthenattemptstofitovertherealitiesofwhichtheworldiscomposed.”(PersonalConstructTheory-(PCT)GeorgeKelly)TheProblemDependingonone’sTheFishTankSyndromeIfeachpersondescribedwhattheysaw,woulditbethesamedescription?Perspectivesvary!–Whichiscorrect?TheFishTankSyndromePerspectImplicationsoftheFishTankSyndromeAconsistent&clearviewofwhatconstitutesorganizationalperformanceisrequiredinordertomanageperformancePeoplebehaveastheyaremeasuredTheonlypurposeformeasurementistoinfluencehumanbehaviorWeneedaconstantlyavailablesetofreferencepointstowhichwecanreturnWeneedalivingrepositoryinwhichlocateandmaintainknowledgeImplicationsoftheFishTankResult–WhatIsAtStakeInappropriatemeasurementsystemscanbecostlyexperiments

Sobey’s$50mERPwriteoffBoeing’sproductionproblemsinthelate1990’sMalcolmBaldridgewinner,WallaceCo’bankrupt

Fortune500companieswillfacea$31.5BillionknowledgedeficitnextyearByhowmuchcanprofitbeincreasedbychangingyourproduct/marketmixtofocusonyourmostprofitableproducts.Result–WhatIsAtStakeInappTheSolutionFocusedManagement’sPerformanceArchitectureAcombinationofabusinesslogicmethodology,relevantsoftwareandsystemsimplementationexpertiseTheSolutionFocusedManagementThePerformanceArchitectureSystemsEnabledPerformanceStakeholderNeed/ValuesCustomersShareholdersEmployeesetc.ProcessManagementHumanPerformanceIN

OUTPerformanceMeasuresScorecardOrganizationDesignandCompensationBestPracticesActivityBasedManagementActivityGoalsMeasuresResultsProcessGoalsMeasuresResultsOrganizationGoalsMeasuresResultsTIMEQUALITYFINANCIALQUANTITYStrategicPlanThePerformanceArchitectureSyProcessesarewheretheworkisdone“Ifyoucan’tdescribewhatyouaredoingasaprocess,youdon’tknowwhatyouaredoing.”W.EdwardDemingProcess’sareconnectedtotheappropriateknowledgeandlearningelements.Allfocusedonthesuccessfulperformanceofasingletask.ProcessesarewheretheworkiWhyisthisimportant?Resultsmatter-KnowledgeisthebasisofoureconomyKnowledgeisincreasingdramaticallywhilewearelosingourkeystaffandtheirknowledgethroughchurnorretirementatalarmingrates($160Billionwillbespentonrecruitingnextyear)GlobalRecruitingSolutions$66BillionwillbespentonformalworkplacetrainingintheU.S.nextyearTrainingMagazineSurveyFortune500companieswillfacea$31.5BillionknowledgedeficitnextyearIDCSurveyWhyisthisimportant?ResultsOrganizationsBehaveasAdaptiveSystemsAlignmentofjobs,activitiesandprocesseswithtotalorganizationgoalsiscriticaltothesuccessoftheorganization.purchaseorderordersinvoicesamples/ductrequestsextrusionsSUPPLIERSCUSTOMERSpromotionsOrderFulfillmentStorePick,pack,shipbill,collectStrategicPlanningPlanning&ControlProductDevelopmentTestdieBuilddiedesignProductionProductmadeProcurementBuymaterialStore&issueOrderGenerationOrderenteredpromotionInStockWorkorderSalesorderproductRequisitionMaterialsLinetimeNewDiesGoals/plansPerformancereportsPricetargetsYesNoHumanResources/Systems/Maintenance/FacilitiesSupportprocessesCorp.Gov.OrganizationsBehaveasAdaptiManageKnowledgeWeb/intranetCreate/GatherStore/DeployUse/LearnprocessesknowledgetrainingSubjectMatterExpertsUsersBusinessRepositoryYourcorporateDNAFeedbackThePerformanceEngineCustomerThePerformancePointManageKnowledgeWeb/intranetCrThePartnershiptoImplementYourPerformanceArchitectureDomainKnowledgeThePartnershiptoImplementYWorldClassToolsToLeadYouIntoTheFutureThePerformanceManagementPortalProCartaActivitySurveyQuestionnaireOthersoftwareApplications:ActivityBasedCostingERPDatabaseInternetCRMWorldClassToolsToLeadYouNetworkServicesCPRailTelusAT&TMCIWorldComOntarioHydroRogersCableConsumerProducts/DistributionESI/ValueRxKellogg’sHewlettPackardMcNeilConsumerProducts…PartialListofClientsManufacturingLOFPilkingtonVolkswagenCanadaDuPontProcorGovernmentServicesCanadianNavyCityofBurlingtonCityofSanDiegoRegionofHaltonCanadianCoastGuardCityofKitchenerAlbertaEnvironmentalProtectionFinancialServicesCitibank-NY&BrazilBancoWieseToyotaMotorCreditCorp.CanadaTrustZurichInsuranceSunLifeInsuranceTDBankFidelityInvestmentsNetworkServicesConsumerProduFMIServicesPerformanceArchitectureFacilitationProcessImprovement&ManagementActivityBasedCosting/ManagementValueBasedManagementKnowledgeManagementSystemsInformationPortalsOrganizationDesignClient-serversystemsintegrationCRM&ERPSystemsintegrationCorevalues:facilitation,training&skillstransferthatyoucombinewithyourorganization/industryexpertiseFMIServicesPerformanceArchitContactInformation2022/12/17ContactInformation2022/12/1517PerformanceArchitecture

Presentedby

FocusedManagementInc..FacilitatingPerformanceImprovementThroughBetterUseOfInformationAndTheApplicationOfDecisionSupportTools2022/12/17PerformanceArchitecture

Prese18AtIssueEveryorganizationneedstomeasureandmanageperformancetoexcitestakeholdersandsatisfytheirdemandsToday’stoolsdonotprovideSeniorManagementwiththeknowledgenecessarytomakeinformed&correctdecisionsDecisionmakingneedsfactsAtIssueEveryorganizationneeTheProblemDependingonone’sbackground,experience,personalpreconceptions,function,etc…everybodywillvieworganizationalperformancefromaslightlydifferentperspectiveInthebusinessworld,thisresultsinwhatwecall“TheFishTankSyndrome”“Manlooksathisworldthroughtransparenttemplateswhichhecreatesandthenattemptstofitovertherealitiesofwhichtheworldiscomposed.”(PersonalConstructTheory-(PCT)GeorgeKelly)TheProblemDependingonone’sTheFishTankSyndromeIfeachpersondescribedwhattheysaw,woulditbethesamedescription?Perspectivesvary!–Whichiscorrect?TheFishTankSyndromePerspectImplicationsoftheFishTankSyndromeAconsistent&clearviewofwhatconstitutesorganizationalperformanceisrequiredinordertomanageperformancePeoplebehaveastheyaremeasuredTheonlypurposeformeasurementistoinfluencehumanbehaviorWeneedaconstantlyavailablesetofreferencepointstowhichwecanreturnWeneedalivingrepositoryinwhichlocateandmaintainknowledgeImplicationsoftheFishTankResult–WhatIsAtStakeInappropriatemeasurementsystemscanbecostlyexperiments

Sobey’s$50mERPwriteoffBoeing’sproductionproblemsinthelate1990’sMalcolmBaldridgewinner,WallaceCo’bankrupt

Fortune500companieswillfacea$31.5BillionknowledgedeficitnextyearByhowmuchcanprofitbeincreasedbychangingyourproduct/marketmixtofocusonyourmostprofitableproducts.Result–WhatIsAtStakeInappTheSolutionFocusedManagement’sPerformanceArchitectureAcombinationofabusinesslogicmethodology,relevantsoftwareandsystemsimplementationexpertiseTheSolutionFocusedManagementThePerformanceArchitectureSystemsEnabledPerformanceStakeholderNeed/ValuesCustomersShareholdersEmployeesetc.ProcessManagementHumanPerformanceIN

OUTPerformanceMeasuresScorecardOrganizationDesignandCompensationBestPracticesActivityBasedManagementActivityGoalsMeasuresResultsProcessGoalsMeasuresResultsOrganizationGoalsMeasuresResultsTIMEQUALITYFINANCIALQUANTITYStrategicPlanThePerformanceArchitectureSyProcessesarewheretheworkisdone“Ifyoucan’tdescribewhatyouaredoingasaprocess,youdon’tknowwhatyouaredoing.”W.EdwardDemingProcess’sareconnectedtotheappropriateknowledgeandlearningelements.Allfocusedonthesuccessfulperformanceofasingletask.ProcessesarewheretheworkiWhyisthisimportant?Resultsmatter-KnowledgeisthebasisofoureconomyKnowledgeisincreasingdramaticallywhilewearelosingourkeystaffandtheirknowledgethroughchurnorretirementatalarmingrates($160Billionwillbespentonrecruitingnextyear)GlobalRecruitingSolutions$66BillionwillbespentonformalworkplacetrainingintheU.S.nextyearTrainingMagazineSurveyFortune500companieswillfacea$31.5BillionknowledgedeficitnextyearIDCSurveyWhyisthisimportant?ResultsOrganizationsBehaveasAdaptiveSystemsAlignmentofjobs,activitiesandprocesseswithtotalorganizationgoalsiscriticaltothesuccessoftheorganization.purchaseorderordersinvoicesamples/ductrequestsextrusionsSUPPLIERSCUSTOMERSpromotionsOrderFulfillmentStorePick,pack,shipbill,collectStrategicPlanningPlanning&ControlProductDevelopmentTestdieBuilddiedesignProductionProductmadeProcurementBuymaterialStore&issueOrderGenerationOrderenteredpromotionInStockWorkorderSalesorderproductRequisitionMaterialsLinetimeNewDiesGoals/plansPerformancereportsPricetargetsYesNoHumanResources/Systems/Maintenance/FacilitiesSupportprocessesCorp.Gov.OrganizationsBehaveasAdaptiManageKnowledgeWeb/intranetCreate/GatherStore/DeployUse/LearnprocessesknowledgetrainingSubjectMatterExpertsUsersBusinessRepositoryYourcorporateDNAFeedbackThePerformanceEngineCustomerThePerformancePointManageKnowledgeWeb/intranetCrThePartnershiptoImplementYourPerformanceArchitectureDomainKnowledgeThePartnershiptoImplementYWorldClassToolsToLeadYouIntoTheFutureThePerformanceManagementPortalProCartaActivitySurveyQuestionnaireOthersoftwar