版权说明：本文档由用户提供并上传，收益归属内容提供方，若内容存在侵权，请进行举报或认领
文档简介
KnowledgeManagement…
…inpursuitofexcellence
chris.collison@
geoff.parcell@
KnowledgeManagement…
…inpursWhatwe’llcoverAnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesWhatwe’llcoverAnintroductio2Awordfromoursponsor…“Mostactivitiesortasksarenotonetimeevents.Ourphilosophyisfairlysimple:Everytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”
SirJohnBrowneCEO,BP“Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit.”
Awordfromoursponsor…“Most3ManagingKnowledge? “Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”
ArianWard,HughesSpace&CommunicationsCapturingConnectingbpManagingKnowledge? “Theidea4PeerAssists:awaytogetpeopletalking–intherightwayWhatIknowWhatyouknow
What’spossible?Whatwe
bothknowActionsPeerAssists:awaytogetpeo5BP’sknowledgemanagementframeworkIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementfram6Findingsolutionstobusinessissues…!??WhoknowsWhatisknownBusiness
IssueFindingsolutionstobusiness7Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementframeworkKnowledgein
peopleandnetwo8AfterActionReviews:
LearningduringFourSimpleQuestions:
Whatwassupposedtohappen?
Whatactuallyhappened?
Whywasthereadifference?
Whatcanyoulearnfromit?Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.AfterActionReviews:
Learning9Retrospects:
LearningafterdoingWhatwastheobjectiveoftheproject?
Whatdidweachieve?
Whatwerethesuccesses?
Why?Why?Why?!
Howcanwerepeatthesuccess?
Whatwerethedisappointments?
Why?Why?Why?!
Howcanweavoidtheminfuture?
‘Marksoutof10’Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedRetrospects:
Learningafterdo10案例英国石油公司的知识管理实践和经验课件11案例英国石油公司的知识管理实践和经验课件12案例英国石油公司的知识管理实践和经验课件13案例英国石油公司的知识管理实践和经验课件14Afew
more
WhatarethetoptenthingsIneedtoknow?
WherecanIgetmoredetail?
WhatcanIre-use?WhocanItalkto?Even
moreStill
MoreMore
LessonsMore
LessonsLessonsLearnedAfew
more
Whatarethetopt15Contextanddetail–whereandwhenyouneedit…
““““““
Contextanddetail–whereand16Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeRecap…Knowledgein
peopleandnetwo17Timeforsome
audienceparticipation!Timeforsome
audiencepartic18KMStrategyInnovationOrganisationLearningCapturing12345ScoreBasic
PerformanceHigh
PerformanceKMAssessmentexerciseKMStrategyInnovationOrganisat19KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….æJ!NKMStrategy………………..
æJ203rdKM&OL
ConferenceChrisCollisonBPSomethingtoshare
(KMStrategy)æSomethingtolearn(Innovation)!3rdKM&OL
ConferenceSomethin21KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….æJ!NKMStrategy………………..
æJ22
Plans•Identifygaps•Findandprioritisepracticestoclosegaps•Developactionplans•Implementactions•Appointaccountability•SharelearningDelivery•Applytargets•EmbedinPerformanceContractTargetsMeasurement&Intervention•Assessmenttool•Benchmark•Externalchallenge6ExpectationsofOperationalExcellence1.UsetheRightPeople&Processes2.CauseNoHarmtoPeopleorEnvironment3.EliminateUnplannedOutages4.EffectivelyPrioritise&Execute5.OptimiseProduction6.MinimiseCostsPlannedWorkPlans•Identifygaps•Findandp24Howdoesitwork?Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttool
Targetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecorded
Resultsarecollatedandanalyzedanda“bigpicture”iscreated
Througha“datingagency”,businessunitsarebroughttogethertosharetheirstrengths
Goodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”Howdoesitwork?Everybusines25Morale&MotivationEnsureCompetencyShare,transfer&embedknow-howCommunicateeffectivelyDrivePerformanceimprovementManagementofChangeEnhanceOurReputationWithTheCommunityGetHSERightManageGreenhouseGasEmissionsMeasureAndManageProductionLossesEnsureReliabilityManageCorrosionPlan,ScheduleandResourcePrepareAndExecutePlannedShutdownOptimiseResourcesOptimisePlantPerformanceForecastProductionAssureProductQualityManageProcessConsumablesBudgetManageSparePartsAndStoresManageOrganisationalEffectivenessManageContracted(3rdParty)ServicesManageEnergyEfficiencyManageWaterManageWorkingCapitalManageOpexBudget454321Nolevel1
performersNolevel5
performersMinimumMaximumAverageMorale&MotivationEnsureComp26The“Stairs”DiagramCooper
RiverBulwer
IslandLavera
ChemicalsFeluyTexasCityKwinanaCorytonFeluybvJolietGrangemouthGeelNetherlandsDecaturHullFPSTrinidadOilHighdesire
toimproveHighperformance5432101234Gapbetween
currentandtargetPerformanceManageCorrosionThe“Stairs”DiagramCooper
Riv27案例英国石油公司的知识管理实践和经验课件28InstantChat...HiChrisWhatshiftpatternareyouworking?HiGeoff!I’monC-shift–12hourson/offover4days?DoyoudosomethingsimilarinKwinanaRefinery?InstantChat...HiChrisWhatsh29Asharednewspaper...Asharednewspaper...30Alivingtoolbox...Alivingtoolbox...31案例英国石油公司的知识管理实践和经验课件32Whatwecovered…AnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichyouallparticipatedinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesWhatwecovered…Anintroductio33Somekeymessagestoleaveyouwith…Haveacommonframeworkandsomesimpletools
It’sallaboutgettingtherightpeopletalking…
Youcandoknowledgemanagementwithoutcallingitknowledgemanagement!
It’smostpowerfulwhenyouputitalltogether…Tofindoutmore…Somekeymessagestoleaveyou34The“River”diagram...TexasCityRefinery54321EnsureCompetenceRaiseMoraleCommunicate
EffectivelyShareand
transferknow-howGettingHSERightManage
GreenhouseGasManageIntegrityManageSparePartsManage
WorkingCapitalManageCorrosionForecastProductionThe“River”diagram...35KnowledgeManagement…
…inpursuitofexcellence
chris.collison@
geoff.parcell@
KnowledgeManagement…
…inpursWhatwe’llcoverAnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesWhatwe’llcoverAnintroductio37Awordfromoursponsor…“Mostactivitiesortasksarenotonetimeevents.Ourphilosophyisfairlysimple:Everytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”
SirJohnBrowneCEO,BP“Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit.”
Awordfromoursponsor…“Most38ManagingKnowledge? “Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”
ArianWard,HughesSpace&CommunicationsCapturingConnectingbpManagingKnowledge? “Theidea39PeerAssists:awaytogetpeopletalking–intherightwayWhatIknowWhatyouknow
What’spossible?Whatwe
bothknowActionsPeerAssists:awaytogetpeo40BP’sknowledgemanagementframeworkIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementfram41Findingsolutionstobusinessissues…!??WhoknowsWhatisknownBusiness
IssueFindingsolutionstobusiness42Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementframeworkKnowledgein
peopleandnetwo43AfterActionReviews:
LearningduringFourSimpleQuestions:
Whatwassupposedtohappen?
Whatactuallyhappened?
Whywasthereadifference?
Whatcanyoulearnfromit?Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.AfterActionReviews:
Learning44Retrospects:
LearningafterdoingWhatwastheobjectiveoftheproject?
Whatdidweachieve?
Whatwerethesuccesses?
Why?Why?Why?!
Howcanwerepeatthesuccess?
Whatwerethedisappointments?
Why?Why?Why?!
Howcanweavoidtheminfuture?
‘Marksoutof10’Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedRetrospects:
Learningafterdo45案例英国石油公司的知识管理实践和经验课件46案例英国石油公司的知识管理实践和经验课件47案例英国石油公司的知识管理实践和经验课件48案例英国石油公司的知识管理实践和经验课件49Afew
more
WhatarethetoptenthingsIneedtoknow?
WherecanIgetmoredetail?
WhatcanIre-use?WhocanItalkto?Even
moreStill
MoreMore
LessonsMore
LessonsLessonsLearnedAfew
more
Whatarethetopt50Contextanddetail–whereandwhenyouneedit…
““““““
Contextanddetail–whereand51Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeRecap…Knowledgein
peopleandnetwo52Timeforsome
audienceparticipation!Timeforsome
audiencepartic53KMStrategyInnovationOrganisationLearningCapturing12345ScoreBasic
PerformanceHigh
PerformanceKMAssessmentexerciseKMStrategyInnovationOrganisat54KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….æJ!NKMStrategy………………..
æJ553rdKM&OL
ConferenceChrisCollisonBPSomethingtoshare
(KMStrategy)æSomethingtolearn(Innovation)!3rdKM&OL
ConferenceSomethin56KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….æJ!NKMStrategy………………..
æJ57
Plans•Identifygaps•Findandprioritisepracticestoclosegaps•Developactionplans•Implementactions•Appointaccountability•SharelearningDelivery•Applytargets•EmbedinPerformanceContractTargetsMeasurement&Intervention•Assessmenttool•Benchmark•Externalchallenge6ExpectationsofOperationalExcellence1.UsetheRightPeople&Processes2.CauseNoHarmtoPeopleorEnvironment3.EliminateUnplannedOutages4.EffectivelyPrioritise&Execute5.OptimiseProduction6.MinimiseCostsPlannedWorkPlans•Identifygaps•Findandp59Howdoesitwork?Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttool
Targetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecorded
Resultsarecollatedandanalyzedanda“bigpicture”iscreated
Througha“datingagency”,businessunitsarebroughttogethertosharetheirstrengths
Goodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”Howdoesitwork?Everybusines60Morale&MotivationEnsureCompetencyShare,transfer&embedknow-howCommunicateeffectivelyDrivePerformanceimprovementManagementofChangeEnhanceOurReputationWithTheCommunityGetHSERightManageGreenhouseGasEmissionsMeasureAndManageProductionLossesEnsureReliabilityManageCorrosionPlan,ScheduleandResourcePrepareAndExecutePlannedShutdownOptimiseResourcesOptimisePlantPerformanceForecastProductionAssureProductQualityManageProcessConsumablesBudgetManageSparePartsAndStoresManageOrganisationalEffectivenessManageContracted(3rdParty)ServicesManageEnergyEfficiencyManageWaterManageWorkingCapitalManageOpexBudget454321Nolevel1
performersNolevel5
performersMinimumMaximumAverageMorale&MotivationEnsureComp61The“
温馨提示
- 1. 本站所有资源如无特殊说明，都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等，如果需要附件，请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸，网页内容里面会有图纸预览，若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间，仅对用户上传内容的表现方式做保护处理，对用户上传分享的文档内容本身不做任何修改或编辑，并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容，请与我们联系，我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 车间百日安全培训课件
- 妊娠合并胡桃夹综合征2026
- 车间消防安全培训题库课件
- 车间岗前安全培训内容课件
- 车间安全操作规程安全教育培训课
- 车间安全培训通讯课件
- 车间安全培训心得课件
- 市场线路老化申请报告(3篇)
- 车间安全员消防培训内容课件
- 2026年海洋生态监测项目评估报告
- 医疗器械质量体系文件 013-偏差管理规定
- GB/T 32615-2016纺织机械短纤维梳理机术语和定义、结构原理
- GB/T 31592-2015消防安全工程总则
- GB/T 250-2008纺织品色牢度试验评定变色用灰色样卡
- GB/T 2091-2008工业磷酸
- GB/T 12234-2019石油、天然气工业用螺柱连接阀盖的钢制闸阀
- GA/T 947.4-2015单警执法视音频记录系统第4部分：数据接口
- 手卫生规范-课件
- 主题班会PPt-敬畏规则
- (卓越绩效)质量奖申报材料
- 乐业弯里金矿采矿权评价报告广西壮族自治区国土资源厅
评论
0/150
提交评论