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PAGEPAGE3ModelTestPleaseanswerthefollowingquestions:(30points)Howcanyoubeagoodguestinahotel?Whatdoestheabbreviation—WACmeanindealingwithdifficultcommunications?Howcanyoubeagoodguestwheninvitedforadinner?Pleasefillinthefollowingblanks:(20points)1.A.Napkin B.FishFork C. D.E.SoupBowlH.K.BreadPlateN.DessertForkO.F.I.FishKnifeL.G.J.M.P.RedWineGlassQ.Whensendingabusinessgift,itisimportanttoshowrespectfor ,beawareofany andlearnaboutthe ofyourrecipients.Astheorganiserofabusinessmeal,youshouldgettoknowtherestaurantbeforebooking, , discuss a time with your guest, ,andmakesureyouarrivethereontime.II.Pleasechoosecorrectanswersfromthefollowingquestions:(10points)Whenspeakingonameeting,youcanovercomestagefrightby:Numberingthepagesofyournotes.readingyourspeechtoavoidlookingattheaudience.timingyourself.practisingbyspeakingloudly.Inajobinterview,youshould:takenonoticeofthepersongreetingyou.keepyourfacialexpressionpleasant.speakquicklytoshowyoucanthinkswiftly.Lookattheinterviewerinhis/hereyes.whicharethefollowingbehaviorswronginabuffet?usingtheservingutensilswaitingyourturnpatientlystartingyourmealwithadessertoverfillingyourplateTheappropriatemannersinusingemailsare:sayinganythingyouwouldn’tsaytothefaceavoidingoffensivecommunicationsinemailstakingabreathwhensendinganemailinangersendingyourfavoritepicturestoyourfriendsPleaselookatthetwopicturesandtrytoanalysehowtomakethem professionalbychangingtheirattire?(20points) CaseStudy:Pleasereadthefollowingshortstories,pickouttheetiquetteproblems,andsuggestsomeimprovements. (20points)Twocolleagues,SteveandLauren,werespendingtheafternoontogetherworkingonaprojectandvisitingsomecustomers’offices. Steve’sflywasdown. noticed,butdidnotsayanything. Shewasembarrassedanddidnotknowwhattosay. Stevecalledthatevening—furious. Hekeptasking“Whydidn’tyousaysomething?Ican’tbelieveyouletmewalkaroundlikethatallafternoon!”Marco,amarketingexecutive,wasconcernedabouthisupcomingbrandreporttothetopbrass. Heknewthebrandhaddonewell,buthedreadedgivingthe30minutespresentation. Hepreparedandpracticedandfelthehaddonea goodjob.Still,thefirstper

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