铁路服务英语情景对话

铁路服务英语情景对话YUKIwascompiledonthemorningofDecember16,2020铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C（共6名）场景1：3车厢（找座位）列车员A:Goodmorning,sir.Ticket,please.（递车票）thanksforyourcooperation!Thisiscarriagethree.Letmehelpyou（帮助提行李上车）早上好，先生！请出示车票，谢谢您的合作。这是3车厢，我帮您吧。旅客A：thankyou.谢谢。旅客A:Excuseme,canyouhelpmefindmyseat?打扰一下，您能帮我找下我的座位吗列车员B:Pleaseshowmeyourticket,itsayswhichseatisyours.Oh，yourseatnumberis17,followme,please.（弓|领）Thisaisleseatisyours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。旅客A:Thanks,youaresokind.butthereissomeoneinmyseat.Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。列车员B:Sorrytotroubleyou.I,mafraidyouareinthewrongseat.20cisjusttworowsbehindontheotheraisle.Pleasechangeyourseat.恐怕您坐错位子了，20c正好在那边走廊的后二排。请换下座位。旅客B:oh,I'msosorry.Iwillchangeatonce.对不起，我马上换座位。列车长：Dearpassengers,welcometotakeT12train,thetrainisfromHaerbintoShenyang.Duringthetrip,ifyouhavesometrouble,pleaseconnectwiththestafforthechieforthepoliceonthetrain,wewilltryourbesttohelpyou.Thetrainisequipedwithair-conditionandthewindowsareintact,sosmokingisnotallowedinthecar.Ifyouwanttosmoke,pleasedoitattheconnectionofcars.IamtheconductorXXXofthistrain,Iamappreciatedofyourunderstandingandsupportonbehalfofourgroup.旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景2:3车厢（旅客问路）旅客B:CanIbuyfoodonthetrain?我可以在火车上买食物吗列车员A:Yes,acrewmemberwillcomebywithfoodtosell.是的，乘务员从你身边经过卖东西。旅客B:Canyoushowmewherethebuffetcarisplease?你能告诉我餐车在哪吗列车员A:Yes,thereisarestaurantcarriagebysoftsleepercarriage.Gostraight,youwilltakeit.是的，有餐车，在软卧车厢旁边。（空几秒钟）列车员A:Please，Helpustokeepthetrainclean.请协助我们，保持火车清洁卫生。Luggagemustnotbeputinthegateway.行李不准放到过道上。Pleasekeepgatewaysclear.请保持过道畅通。场景3：3车厢（检票）列车长：Welcometoourtrain.Nowpleaseshowyourticket,it’sthetimetocheckticket.Passengerswithoutbuyingtickets,pleasegotoNO.XXcarandmakeuptheticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。（停几秒钟，看旅客车票）What’syournationality?请问您的国籍旅客C:America.列车长：MayIknowyourname请问您的姓名旅客C:John.列车长：Spellyournameplease!麻烦您拼写下您的名字！旅客C：J-O-H-N,John.列车长：Ticket,please.Haveyourticketback.您的票！请把票拿好。场景4:3车厢（晚点）列车员B：Thisisatemporarystop.现在是临时停车。旅客C：Howlongshallwestophere,please?请问在这停车多久列车员B：Itstaysforabout15minutes.停车大约15分。旅客C：Sothetrainisnow15minuteslate所以列车现在晚点15分钟列车员B：Pleasedon'tworry，thetrainwillarriveonschedule.请别着急，列车将正点到达。场景5：3车厢（丢东西）旅客A：ExcusemeMywallethaslost.Pleasehelpme!打扰一下我的钱包丢了，请帮帮忙。列车员B：Takeeasy,relax!Pleasespeakslowly.Whathaveyougotinside?放松，说慢点，里面有什么东西旅客A：thereissomecash,butmyidentitycardisveryimportantformeandthereisaphotoofmyson.有一些现金，最重要的是我的身份证和我儿子的照片。列车员B：>Don’tworry.We'lltrytofinditforyou.请不要着急，我们设法帮你找。we'llmanagetogiveitbacktoyouifwefindit.请放心，如果我们找到了，我们设法转交给你。We'llkeepyouinformed.我们将随时通知您。列车长：Ihavegota~~butIdon'tknowwhetheritisyours?我刚拾到〜〜，不知道是不是你的Pleasetakecareofyourvaluables.请保管好贵重物品！旅客A：thanks.场景6：3车厢（找医生）旅客B：Isthereanydoctorinthetrain?车上有医生吗列车员A：Thereisahospitalatthenextstation,willyougetoffthetrainthere下一站有个医院，您要不要再那里下车旅客B：no,Ihavesomethingimportanttodo,somustbequicktoarriveShenyang.不，我有重要的事情要赶时间，所以希望能快点到沈阳。列车员A：……，letmetry,Iwilltellittoourchief-conductor,andhewillbroadcastthroughallthetrain.Ifsomeoneisadoctor,hewillhelpyou.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，他会来帮助您的。旅客B:Thanksverymuch.万分感谢。列车长：Thedestinationwillbereachedinabouttenminutes.还有大约10分钟到达终点站Attention,please.ThenextstationisShenyang.请大家注意，下一张是沈阳。PassengersforShenyangstation,pleasegetready.到沈阳的乘客请做好下车准备。列车员B：Pleasetakeyourbelongingswithyou.请带好自己的行李物品。Wearelookingforwardtohavingyouhereagain.我们期待着您下次乘车。EnjoyyourstayinShenyang.祝您在沈阳愉快！铁路服务英语情景对话（拟提列车长班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C（共6名）场景1：9车厢（找卧铺）列车员A:Goodmorning,sir.Ticket,please.（递车票）thanksforyourcooperation!Thisiscarriagenine.Letmehelpyou（帮助提行李上车）早上好，先生！请出示车票，谢谢您的合作。这是9车厢，我帮您吧。旅客A：thankyou.谢谢。旅客A:Excuseme,canyouhelpmefindmyberth打扰一下，您能帮我找下我的铺位吗列车员B:Pleaseshowmeyourticket,itsayswhichberthisyours.Oh，yourberthnumberis17upper,followme,please.（弓|领）Thisupperberthisyours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来，就是这个上铺。旅客A:Thanks,youaresokind.butthereissomeoneonmyberth.Look!谢谢您的帮助，但是已经有人在我的铺位上了，看。列车员B:Sorrytotroubleyou.I,mafraidyouareinthewrongberth.Pleasechangeyourseat.恐怕您走错铺位了，麻烦换下铺位。旅客B:whatisittrueI’msosorry.Iwillchangeatonce.ButIwanttochangealowerberth,wouldyouhelpme什么是吗对不起，我马上换.可是我想换一张下铺的票，您能帮我吗列车员B:Youcanhaveachange,butyouhavetopaythebalance.您可以调换一下，不过您要补票价差。（换铺）We'llmanagetochangetheberthforyou,ifsomeonegetsoffthetrainontheway.如果中途有人下车，我们就个给您调换个座位。旅客B:ButIseethereisanemptyberthoverthere.列车员B:Sorry,thisberthisreserved.Somebodywillgetonboardthetrainhalfway.对不起，这个卧铺是预留的，中途有人上车。旅客B:Sorry.列车长：Dearpassengers,welcometotakeT12train,thetrainisfromHaerbintoShenyang.Duringthetrip,ifyouhavesometrouble,pleaseconnectwiththestafforthechieforthepoliceonthetrain,wewilltryourbesttohelpyou.Thetrainisequipedwithair-conditionandthewindowsareintact,sosmokingisnotallowedinthecar.Ifyouwanttosmoke,pleasedoitattheconnectionofcars.IamtheconductorXXXofthistrain,Iamappreciatedofyourunderstandingandsupportonbehalfofourgroup.旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景2:9车厢（餐车服务）旅客B:Canyoushowmewherethebuffetcarisplease?你能告诉我餐车在哪吗列车员A:Yes,thereisarestaurantcarriagebysoftsleepercarriage.Gostraight,youwilltakeit.Ourrestaurantopensat6:00pmforsupper.是的，有餐车，在软卧车厢旁边。餐车下午6点开始供应晚餐。（空几秒钟）列车员A:Please，Helpustokeepthetrainclean.请协助我们，保持火车清洁卫生。Luggagemustnotbeputinthegateway.行李不准放到过道上。Pleasekeepgatewaysclear.请保持过道畅通。（餐车）列车员B：Goodevening.Welcometoourdiningcar.晚上好。欢迎就餐。Forhowmany您几位旅客8:人tableforfour.四位。歹列车员B：Thisway,please.您这边请。Hereisthemenu.给您菜单。Whatwouldyouliketohave?您想吃点什么Anythingtodrink您喝点什么Wehavecola,orangejuice,greentea,andcoffee,whichonedoyouprefer我们有橘子汁、绿茶、咖啡，您喜欢哪一种旅客8:fourgreentea,please.andfourbowlsofrice,andsomevegetables,please.四瓶绿茶，四碗饭，再来些蔬菜，谢谢。歹列车员B：Waitamoment,please.场景3：9车厢（检票）列车长：Welcometoourtrain.Nowpleaseshowyourticket,it'sthetimetocheckticket.Passengerswithoutbuyingtickets,pleasegotoNO11carandmakeuptheticket.因时间紧没有买票的旅客，请到11号车厢办理补票手续。（停几秒钟，看旅客车票）What'syournationality?请问您的国籍旅客C:America.列车长：MayIknowyourname请问您的姓名旅客C:John.列车长：Spellyournameplease!麻烦您拼写下您的名字！旅客C：J-O-H-N,John.列车长：I’llbekeepingtheberthticketforyou,Here'syourticketcheck.You,llhaveyourticketbackbeforewearrive.我替你保管车票。这是您的换票证。下车前我会把票还给您的。场景4:9车厢（临时停车）列车员B：Thisisatemporarystop.现在是临时停车。旅客C：Howlongshallwestophere,please?请问在这停车多久列车员B：Itstaysforabout15minutes.停车大约15分。旅客C：Sothetrainisnow15minuteslate所以列车现在晚点15分钟列车员B：Pleasedon'tworry，thetrainwillarriveonschedule.请别着急，列车将正点到达。场景5：9车厢（找厕所）旅客A：ExcusemeWhereisthewashroom?打扰一下，哪里有洗手间列车员B：Thereisawashroomattheendofeachcarriage.在每节车厢的末端都有洗漱间。旅客A：Whyisthetoiletlocked?厕所的门为什么锁上了列车员B：Thetoiletisalwayslockedwhenthetrainisatthestation.Whenthetrainbeginsmovingagainwewillunlockit.火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。Thetoiletsareavailableonlywhenthetrainistravelling.停车厕所是要锁闭的，请开车