高三英语写作专项之投诉信抱怨信学案

投诉信/抱怨信例文一、网购投诉假设你叫李华，最近在某网站上购买了一双37码的黑色鞋子鞋子，但收到的是40码的白色鞋子且到货日期迟了10天，请给该网站写封投诉信，包括以下内容：写信目的投诉内容处理办法：重新邮寄或退款Dearsir,I'mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.Fifteendaysago,Iorderedapairofsize-37shoeswhosecolorisblack.HoweverwhenIreceivedthepackagefromyourcompanyyesterday,Ifoundsomethinghadgonewrong.First,theshoesIgotwasnotwhatIordered.Itisapairofwhite,size-40shoes.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabovereasons,Idemandeitheranewpairofblacksize-37shoesbepostedtomeimmediatelyorlbegivenafullrefund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration.Hopingyoucangivemeareplyassoonaspossible.Yours,LiHua例文二、参团投诉假设你是李华，为了提高你的英语，你参加了外国语学院的英语夏令营，但令你失望的是广告与实际不符，请根据以下提示向负责人写信反映情况并要求退还一半的钱，否则你会采取进一步的措施。每个班级的学员太多，你无法进行大量练习课程内容简单且话题不够新颖更糟的是不提供午餐，你不得不花30分钟去附近的餐馆吃饭。DearSir/Madam,IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI'mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglish,buttomydisappointmentthereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,thecoursewassimpleandthetopicwerenotfreshenoughsothatstudent’sinterestinEnglishcouldnotbearoused.WorseStill,nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthatstudentscouldbeprovidedwithmanychancestoenjoysocialpracticebutbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandpleasegivehalfofmymoneybackorIshallbeforcedtotakethematterfurther.Lookingforwardtoyourreply!Yours,LiHua例文三、食宿投诉假定你是李华．昨天你和一个朋友在一家餐厅吃午餐时遭受其恶劣的服务：前台声称没有接到预订电话，因此你们不得不再排队等候；当请求提供一把餐叉时，一名女服务员假装没有听到；之后另一位服务员无意中将汤撒在你的朋友身上却不予道歉。请据此给这家餐厅写信投诉。信中需说明：1.投诉原因；2.表达不满并希望得到解释和答复．DearSirorMadam,I'mwritingthislettertocomplainaboutthepoorserviceofyourrestaurant.Yesterday,Iwenttoyourrestauranttohavelunchwithmyclassmate.Wereservedourseatsinadvance,buttheserveratthefrontdesktoldusthathedidn'treceiveourcallatall.Sowehadtowaitforalmosthalfanhourforatable.Afterthat,whenweaskedawaitresstobringusafork,shepretendednottohaveheardus.Worsestill,anotherwaitressspiltsomesouponmyclassmate'sdressbutsheevendidn'tsaysorrytous.Ican'tbelievethatsuchthingscouldhappeninyourrestaurant,whichenjoysagoodfameformanyyears.ForgivemeifI'mimpolite,butwe'reveryangryaboutthisandwehopethatyoucangiveusasatisfactoryexplanation.Wearelookingforwardtoyourearlyreply.Yourstruly,LiHua高级句型仿写不幸的是，上周屏幕出故障了，在上面什么也不显示。(onwhich)________________________________________________________________________________________________________________________________________________________________________为了解决问题，我去了当地的购买商店。（where）________________________________________________________________________________________________________________________________________________________________________旅行期间，导游不仅给我们介绍太多的自费活动(activitiesatourownexpense)，而且带我们去不同的地方购物，这占用我们太多的时间。（which）____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________当吃牛肉面的时候，我突然发现有一只苍蝇（flies）在里面，这使我作呕（disgust）。________________________________________________________________________________________________________________________________________________________________________5、令我生气的是，他没有换(change)面而是用一种粗鲁的方式说他太忙了不能解决这个问题。(too...to)________________________________________________________________________________________________________________________________________________________________________投诉信常用套话：Iunderstandyouwillgiveimmediateattentiontothismatter.Iwouldliketohavethismattersettledbytheendof...Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.我必须让你知道没有一个满意的解决方案，我将有权采取法律措施。Ihavenochoicetomakebutwritetoyourcompanyforassistance.我别无选择只能给贵公司写信求助。UnlessIreceiveapositivereplywithinthenextthreeweeks,Iintendtotakefurtheraction.除非在三周内收到一个积极的回复，否则我要采取进一步措施。IhavebeenincontactwithmylawyerinordertoaskforadviceandhehasrecommendedtakinglegalactionifIdon'tgetfullsatisfaction.我已咨询律师并且他建议如果得不到满意的处理我将采取法律措施Ihopeyoucanlookintothismatterandgivemeareplysoon.Iamlookingforwardtoapromptreplyfromyou.我希望你能调查这件事并尽快给我答复。我期待着你迅速的答复。实战演练1：假设你是李华，你新买的某外国品牌iPhone12plus出了故障，现在你写信到其公司反映问题。内容如下：购买日期：上个月故障：一周前屏幕(screen)坏了，看不见显示内容，已跟当地销售商投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________实战演练2：你是李华，你参加了某旅行社组织的一次旅游，你对其中的某些服务不满意。所以，你想就此事给该旅行社写一封投诉信。内容包括：写信目的；2.不满之处：自费活动过多，饭菜质量差，住宿条件不好。3.表达期望。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________实战演练3：假设你是李华，上周日你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信要点如下：1．问题：牛肉面有一只苍蝇，服务员态度粗鲁．要求：餐厅赔礼道歉________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________