湖南电大2014年1月商务交际英语1试题

9/23试卷代号：6318湖南广播电视大学2014年1月开放教育期末考试商务交际英语（1）试题2013年12月注意事项将你的准考证号、学生证号、姓名与分校（工作站）的名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场；仔细读懂题目的说明，并按题目的要求答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效；用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。I.MULTIPLECHOICES(10points,1pointeach)Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.1. Whichofthefollowingstatementsbestdefinescommunication?A.Theprocessofsendingmessages.B.Theprocessofreceivingmessages.C.Theprocessofsendingandinterpretingmessages.2.Whichofthefollowingisnotthepurposeofcommunication?A.Toestablishgoodwill.B.Torefuseinvitation.C.Toshareinformation.3.Whenyouwanttoaskyoursupervisorforadayoff,youshouldusethemediumof______.A.readingB.listeningC.Speaking4.Thesenderofthemessageshould______.A.analyzeandunderstandthereceiverB.ignoretheenvironmentalfactorsC.readingandlisteningeffectively5.Ameetingbetweentwosalesrepresentativesofthesamedepartmentis______communication.A.externalB.internalC.lateral6.Theinternalbarrierstocommunicationare______.A.personalityB.socialstructureC.environment7.Amultinationalcompanyconductsbusinessintwoormore______.A.companiesB.nationsC.factories8.The“OK”signmeans______inFrance.A.“worthless”B.“allrignt”C.“acceptable”9.Youcanlearnaboutculturaldifferencesby______.A.readingbooksB.travelingabroadC.bothAandB10.Astereotypeisnotenoughforyoutounderstand______.A.onecountryB.onegroupC.onerpersonII.TRUE/FALSE(10points,1pointeach)WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.()11.WhenacompanyputitswebpageontheInternet,itintendstoshareinformationwithothers.()12.Thesenderisresponsibleforreadingandlisteningeffectively.()13.Asmileisuniversalandmeansthesameinanyculture.()14.Understandingpeopleinstereotypeishelpfultoeffectivecommunication.()15.Inadirectorder,themainideashouldbeplacedfirst.()16.Memosarelessexpensive,time-consumingandcomplexthanconferencecallsormeetings.()17.Inplanninganagenda,donotconsidernewbusinessatthistime.()18.Allgoodwilllettersrequiresupportinginformation.()19.Afriendshiplettermayormaynotneedsupportinginformation.()20.Anappendixandaletteroftransmittalaretwosupplementarypartsofaformalreport.III.READINGCOMPREHENSION(20ponits,2pointseach)Readthefollowingtwopassagesandanswerthequestions.PassageOneAhighlysuccessfulGermanautomotivecompanyrecentlymergedwithaU.S.carmaker.MembersoftheGermanteammetwithAmericanstaffmembersinDetroitAnitaBoazhadbeenemployedattheDetroitsiteforsevenyears,movingfromadministrativeassistanttomanager.Asaresultofthemerger,Anita’snewsupervisorwouldbeanewlyrelocatedGermanmanager,HansDertmann.ShewasverycomfortableintherelaxedatmosphereoftheAmericanofficebutwasalittlenervousaboutmeetingtheGermanvisitors.SheworriedthattheirEnglishwouldn’tbegoodenoughforhertounderstandeasily.Anita’sfirstmeetingwithMr.DortmannwassetforaFriday—casualdayattheDetroitoffice.Anitachosesomeniceslackstowear,insteadofjeans.Trafficwasunusuallyheavy;Anitawasafewminuteslateforthemeeting.Thedoorwasclosed.Sheknockedonceandwentin.TheGermans,alldressedinconservativebusinesssuits,weresittingataconferencetable.AnitareachedoutherhandtoDortmannandsaidwithasmile,“Goodmorning,Hans.It’sgoodtomeetyou!I’mAnitaBoaz.”Dortmannrosehesitantly,thenrespondedwithabriefgreetingandsatdown.Anitawasbaffledbyhischillyreaction.Thenshedecidedmaybehewasn'tusedtoworkingwithwomenatthemanagementlevel.Afewweekslater,thecompanyofferedsomesessionsonculturalorientation.AnitalearnedthefollowingaboutGermanbusinesspeople:theyhaveahighregardforauthorityandstructure;theygreeteachotherformally;theyenjoyworkingwithdataandotherconcrete“evidence”;theytendtoseparatebusinessandpleasure.Overtime,AnitaandhercolleaguesinDetroitdevelopafriendlierrelationshipwiththeGermans.Butfirsttheyhadtoestablishrespectforoneanother.21.Thisstoryhappenedin________.A.ChinaB.AmericaC.Germany22.Anitaworriedthathernewsupervisor_________.A.wouldn’tspeakfluentEnglishB.wouldchangetherelaxedatmosphereC.wouldcriticizeherwearing23.HowdidDortmannreactwhenAnitagreetedtohimwithenthusiasm?A.Hetalkedtoherfriendly.B.Hewasangrywithher.C.Hegreetedherbriefly.24.AnitalearnedthefollowingaboutGermanbusinesspeopleEXCEPT________.A.theygreeteachotherformallyB.theyseldomconsiderauthorityC.theyoftenseparatebusinessandpleasure25.ThestoryismainlyaboutA.customsofAmericanbusinessesB.problemsinpersonaldevelopmentC.culturaldiversityinworkplacePassageTwoEachyear,about8.5millionpeopleintheUKhavetocompleteataxreturn(纳税申报单).Thisincludesallself-employedpeopleandsomeothers.Taxpayersshouldbeverycarefulwhentheyfillitin,becauseiftheymakeanymistakes,theymightreceiveaheavyfine(罚金).TheInlandRevenueistakingatoughlineagainstpeoplecompletingthemwrongly,sobecareful.Onaverage,thetaxofficetellsus,about30%ofalltaxreturnsincludesomesortoferror.ConsequentlytheysendoutalmostamillionpenaltynoticestoBritishtaxpayers.Thisisnottheonlyproblem.Ifyousendinyourreturnlate,youmakeanothermistake.Thisalsoresultsinaheavyfine.Thistime,thefineisalmostasmuchasthetaxbillitself.Asaresult,theInlandRevenuereceivesanincredible£50millioninfines.Thetaxreturnmustbereturnedby31January.That’sthedeadline.However,thebiggestmistakeyoucanmakeisnottosendtheformbackatall.ThismakestheInlandRevenuevery,veryunhappy.26.Whatisthepassagemainlyabout?A.Ittalksaboutmistakesmadeonthetaxreturnandthepenalties.B.Itteacheshowtofillinandwhentoreturnthetaxreturn.C.ItintroducesthehistoryofthetaxreturnintheUK.27.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?A.About8.5millionpeopleintheUK,includingself-employedpeople,havetocompleteataxreturn.B.Iftaxpayersmakeanymistakeswhentheycompletethetaxreturn,theymighthavetopayalargesumofpenaltyforthemistakes.C.TheInlandRevenue,whichisresponsibleforcollectingtaxreturns,doesn’ttakethesemistakesasaseriousproblem.28.Whatdoesthe30%ofalltaxreturnswitherrorsresultin?A.Amillionpenaltynotices.B.Amillionoralwarnings.C.Amillionpoundsinfines.29.Whenistheamountofthefinemostlyequaltothatofthetaxbill?A.Whenyouwritedownawrongnumberinyourtaxreturn.B.Whenyousendinyourreturnafter31January.C.Whenyouloseyourtaxreturn.30.Whatisthemostseriousmistakementionedinthispassage?A.Makingmistakesinyoutaxreturn.B.Sendinginyourtaxreturnlate.C.Failingtosendyourtaxreturnback.IV.TRANSLATION(20points,5pointseach)TranslatethefollowingpassagesintoChinese.31. Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse—evennoresponse—isfeedback.32.Communicationskillsareespeciallyimportantwhenyoucommunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understandingandtoleranceinyourcommunication.33. Courteouswordsarepositive,considerate,andbias-free.Courteousbusinesscommunicationsaddressreceiversbytheirpropertitles,capturethereceivers’attention,andencourageapositiveresponse.34. Everthoughmemosande-mailsarethemostfrequentlyusedformofwrittenbusinesscommunication,peoplesometimesabusethem.Abuseoccurswhenthesemessagesare(1)writtentoofrequently,(2)writtentogainattention,(3)writtenbyacommittee,and(4)rewrittenforeachlevelofmanagement.V.WRITING（40points,35.10points,36.10points,37.20points）35.Accordingtothegivenfacts,formatabusinessenvelope.Thesender: MrRogerWizard,ManagerAssistant,WirelessCommunicationCo.Ltd.54OxfordStreet,Thereceiver: ProfessorTianyiZhang,DirectorofComputerDepartment,HunanOpenUniversity6636.Writeamemointraditionalformataccordingtothefollowingsituation.Assumethatyou,CuidoNovello,areheadofthelayawaydepartmentinalargeretailstore,Healy’sEmporium.Writeamemotoallmembersofyourdepartment.ExplainthatmanagementhasdecidedthatemployeescannottakeannualvacationsduringNovemberandDecemberbecauseoftheholidayseason.Usetheindirectorderandpositivelanguagetowritethismemo.Youmaydecidethedateandsubject.37.Writealetteraccordingtothesituationbelow.OnDecember29,2010,you,TamaraHindleworth,aregoingtowriteanordertobuysomethingrecommendedbyMs.AliciaDevon,whosentyouthemostrecentsalescatalog.Youaregoingtobuy3WinthropDrillSet(No.456-t)with$49perunitand2OsborneBoneChinaServiceforEight(No.9071)with$75perunit.Besides,youneedtoadd$25asshippingcoststothetotalcosts.You’dlikeMs.Devontosendthegoodstothefollowingaddress:TamaraHindleworth,4509EastKeynoteDrive,Texarkana,KY试卷代号：6318湖南广播电视大学2014年1月开放教育期末考试商务交际英语（1）试题答题纸题号IIIIIIIVV总分得分得分评卷人I.MULTIPLECHOICES(10小题，每题1分，共10分)..9.10.得分评卷人II.TRUEORFALSE(10小题，每题1分，共10分)0.得分评卷人III.READINGCOMPREHENSION(10小题，每小题2分，共20分)Passage4.25.Passage9.30.得分评卷人IV.TRANSLATION(4段短文，每段5分，共20分)4.得分评卷人V.WRITING(3题，35题10分，36题10分，37题20分，共40分)35．36．37．试卷代号：6318湖南广播电视大学2014年1月开放教育期末考试商务交际英语（1）试题标准答案与评分细则I.MULTIPLECHOICES(10小题，每小题1分，共10分)Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.1.C2.B3.C4.A 5.B6.A7.B8.A9.C 10.CII.TRUE/FALSE(10小题，每小题1分，共10分)WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.11.T 12.F 13.F 14.F 15.T16.T 17.F 18.F 19.T 20.TIll.READINGCOMP考试时间10分钟REHENSION(10小题，每小题2分，共20分)Readthefollowingtwopassagesandanswerthequestions.PassageOne21.B 22.A 23.C 24.B 25.CPassageTwo26.A 27.C 28.A 29.B 30.CIV.TRANSLATION(4段短文，每段5分，共20分)TranslatethefollowingpassagesintoChinese.31. Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse—evennoresponse—isfeedback.31．反馈是接受者对信息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话或书信）。任何反应，甚至没有反应，都是反馈。32.Communicationskillsareespeciallyimportantwhenyoucommunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understandingandtoleranceinyourcommunication.32．与来自不同文化的人进行交流时，交流技巧尤为必要。在交流中，不仅需要有效地写和说的能力，还需要具有感知力、理解力和忍耐力。33. Courteouswordsarepositive,considerate,andbias-free.Courteousbusinesscommunicationsaddressreceiversbytheirpropertitles,capturethereceivers’attention,andencourageapositiveresponse.33．礼貌用语是正面的、善解人意的并且是没有偏见的。礼貌地进行商务交流要求用适当的头衔称呼对方，引起对方的关注，并使对方积极地回复。34. Everthoughmemosande-mailsarethemostfrequentlyusedformofwrittenbusinesscommunication,peoplesometimesabusethem.Abuseoccurswhenthesemessagesare(1)writtentoofrequently,(2)writtentogainattention,(3)writtenbyacommittee,and(4)rewrittenforeachlevelofmanagement.34．尽管备忘录和电子邮件是最常用的书面商务交流形式，人们依然有时会滥用备忘录和电子邮件。“滥用”通常发生在以下情况中：（1）写作频率太高，（2）写作的目的是想引起注意；（3）由一个委员会撰写，（4）对每一级管理层都重复同样的内容。评分说明：第四部分为英汉句子翻译，4题，每题5分，共20分。每题评分分为6个档次：评分细则5译句能忠实表达原文内容，通顺流畅，无语法错误；4译句能较好表达原文内容，语句较通顺，有少许语法错误；3译句能基本表达原文内容，语句基本通顺，有一些语法错误；2译句能大致表达原文内容，语句欠通顺，有不少语法错误；1译句与原文的内容有出入，语句杂乱，语法错误较多；0与试题无意义的译文或空白。V.WRITING(3题，35题10分，36题10分，37题20分，共40分)35.Accordingtothegivenfacts,formatabusinessenvelope.（10分）评分细则：格式：8分；内容：2分。36.Writeacorrectlylaidoutmemoaccordingtothefollowingsituation.（10分）评分细则：格式、版面：3分；内容：5分；拼法与其它：2分。37.Writealetteraccordingtothesituationbelow,usingtheblockformatandopenpunctuation.（20分）评分说明：1.评分总体说明1)本题总分为20分，按6个档次给分。2)评分时，先根据信函的内容和语言初步确定其所属档次，然后以该档次的要求来衡量、确定或调整档次，最后给分。3)凡少于100词的，从总分中减去1分。4)评分时应注意的主要内容为:商务信函的语气和用词；内容扣题；信函格式正确；结构清晰，思路明确；语法和标点符号使用正确。5)评分时，如拼写错误较多，书写较差，以至影响交际，将分数降低一个档次。2.各档次的评分细则评分细则18-20分内容扣题；符合商务信函的语气和用词；信函格式正确；结构清晰，思路明确；行文流畅，篇幅得当，结构严谨；句子结构和用词有变化；无语法错误。15-17分内容适合；比较符合商务信函的语气和用词；信函格式正确；语言自然得体；篇幅适当；结构合理；准确地使用常用语法结构；语法和选词基本无错误。12-14分基本扣题；基本符合商务信函的语气和用词；信函格式基本正确；语法基本得当；篇幅适当；只有少量语法错误或拼写错误，不致引起阅读困难。9-11分基本扣题，但内容有待充实；信函格式基本正确；篇幅适当；常用结构中无语法错误；其他语法错误和词汇错误不致引起严重的阅读困难。5-8分大致切题，但有关内容欠缺或包含无关内容；信函格式大致正确；篇幅不够；结构松散不当；各种语言错误导致阅读困难或误解。1-4分错误过多，造成阅读非常困难。O分与试题要求无关的内容或空白。袁节膅薂羄肅蒃薁蚃芀荿薀螆肃芅蕿袈芈膁蚈羀肁蒀蚇蚀袄莆蚇螂肀莂蚆羅袂芈蚅蚄膈膄蚄螇羁蒂蚃衿膆莈蚂羁罿芄螁蚁膄膀螁螃羇葿螀袅膃蒅蝿肈羆莁螈螇芁芇莄袀肄膃莄羂艿蒂莃蚂肂莈蒂螄芈芄蒁袆肀膀蒀罿袃薈葿螈聿蒄葿袁羁莀蒈羃膇芆蒇蚃羀膂蒆螅膅蒁薅袇羈莇薄罿膄芃薃虿羆艿薃袁节膅薂羄肅蒃薁蚃芀荿薀螆肃芅蕿袈芈膁蚈羀肁蒀蚇蚀袄莆蚇螂肀莂蚆羅袂芈蚅蚄膈膄蚄螇羁蒂蚃衿膆莈蚂羁罿芄螁蚁膄膀螁螃羇葿螀袅膃蒅蝿肈羆莁螈螇芁芇莄袀肄膃莄羂艿蒂莃蚂肂莈蒂螄芈芄蒁袆肀膀蒀罿袃薈葿螈聿蒄葿袁羁莀蒈羃膇芆蒇蚃羀膂蒆螅膅蒁薅袇羈莇袄芈蒇袇螀芇蕿蚀聿芆艿蒃肅芅蒁螈羁芄薃薁袆芃芃螆螂芃莅蕿肁节蒈螅羇莁薀薈袃莀艿螃蝿荿莂薆膈莈薄袁肄莇蚆蚄羀莇莆袀袆羃蒈蚂螂羂薁袈肀肁芀蚁羆肁莃袆袂肀薅虿袈聿蚇蒂膇肈莇螇肃肇葿薀罿肆薂螆袅肅芁薈螁膅莃螄聿膄蒆薇羅膃蚈螂羁膂莈蚅袇膁蒀袀螃膀薂蚃肂腿节衿羈腿莄蚂袄芈蒇袇螀芇蕿蚀聿芆艿蒃肅芅蒁螈羁芄薃薁袆芃芃螆螂芃莅蕿肁节蒈螅羇莁薀薈袃莀艿螃蝿荿莂薆膈莈薄袁肄莇蚆蚄羀莇莆袀袆羃蒈蚂螂羂薁袈肀肁芀蚁羆肁莃袆袂肀薅虿袈聿蚇蒂膇肈莇螇肃肇葿薀罿肆薂螆袅肅芁薈螁膅莃螄聿膄蒆薇羅膃蚈螂羁膂莈蚅袇膁蒀袀螃膀薂蚃肂腿节衿羈腿莄蚂袄芈蒇袇螀芇蕿蚀聿芆艿蒃肅芅蒁螈羁芄薃薁袆芃芃螆螂芃莅蕿肁节蒈螅羇莁薀薈袃莀艿螃蝿荿莂薆膈莈薄袁肄莇蚆蚄羀莇莆袀袆羃蒈蚂螂羂薁袈肀肁芀蚁羆肁莃袆袂肀薅虿袈聿蚇蒂膇肈莇螇肃肇葿薀罿肆薂螆袅肅芁薈螁膅莃螄聿膄蒆薇羅膃蚈螂羁膂莈蚅袇膁蒀袀螃膀薂蚃肂腿节衿羈腿莄蚂袄芈蒇袇螀芇蕿蚀聿芆艿蒃肅芅蒁螈羁芄薃薁袆芃芃螆螂芃莅蕿肁节蒈螅羇莁薀薈袃莀艿螃蝿荿莂薆膈莈薄袁肄莇蚆蚄羀莇莆袀袆羃蒈蚂螂羂薁袈肀肁芀蚁羆肁莃袆袂肀薅虿袈聿蚇蒂膇肈莇螇肃肇葿薀罿肆薂螆袅肅芁薈螁膅莃螄聿膄蒆薇羅膃蚈螂羁膂莈蚅袇膁蒀袀螃膀薂蚃肂腿节衿羈腿莄蚂袄芈蒇袇螀芇蕿蚀聿芆艿蒃肅芅蒁螈羁芄薃薁袆芃芃螆螂芃莅蕿肁节蒈螅羇莁薀薈袃莀艿螃蝿荿莂薆膈莈薄袁肄莇蚆蚄羀莇莆袀袆羃蒈蚂螂羂薁袈肀肁芀蚁羆肁莃袆袂肀薅虿袈聿蚇蒂膇肈莇螇肃肇葿薀罿肆薂螆袅肅芁薈螁膅莃螄聿膄蒆薇羅膃蚈螂羁膂莈蚅袇膁蒀袀螃膀薂蚃肂腿节衿羈腿莄蚂袄芈蒇袇螀芇蕿蚀聿芆艿蒃肅芅蒁螈羁芄薃薁袆芃芃螆螂芃莅蕿肁节蒈螅羇莁薀薈袃莀艿螃蝿荿莂薆膈莈薄袁肄莇蚆蚄羀莇莆袀袆羃蒈蚂螂羂薁袈肀肁芀蚁羆肁莃袆袂肀薅虿袈聿蚇蒂膇肈莇螇肃肇葿薀罿肆薂螆袅肅芁薈螁膅莃螄聿膄蒆薇袁节膅薂羄肅蒃薁蚃芀荿薀螆肃芅蕿袈芈膁蚈羀肁蒀蚇蚀袄莆蚇螂