商业英语邮件格式培训课件

ENGLISHWRITINGFORMATDec.1,2009ByStellaENGLISHWRITINGFORMATDec.1,20FigureNameCapitalandSmallLetterParallelStructureBusinessEmailFormatFigureFigure:WordorNumeralFigureWord文字Numeral阿拉伯数字个位数句子开头十以上数字,每三位数字用逗号隔开单位是百万以上(million/billion)Figure:WordorNumeralFigureWFigure:WordSingle-Digit(one-ten)e.g.morethan5people

morethanfivepeopleBeginningofaSentencee.g.14employeesareinthedepartment.Fourteenemployeesareinthedepartment.Notice:如果数值很大，应避免用数字起头。e.g.Fourthousandtwenty-sevencustomerscamethroughthedoorsonopeningday.Onopeningday,4,027customerscamethroughthedoors.

Figure:WordSingle-Digit(one-Figure:NumeralBigFigure:numeralwithcommae.g.1,00013,533426,385Million/Billione.g.morethan$7millioneconomygrowthof14billion

Figure:NumeralBigFigure:numCoherence（一致性）Coherence（一致性）：即一句话中数字表达方式要一致e.g.Thereportshowedthat14storesreportedseven

incidentsofdelay,whiletheremainingsix

storesreportedanaverageof20incidents.×Thereportshowedthat14storesreported7incidentsofdelay,whiletheremaining6storesreportedanaverageof20incidentsCoherence（一致性）Coherence（一致性）：即FigureWord文字Numeral阿拉伯数字个位数句子开头十以上数字,每三位数字用逗号隔开单位是百万以上(million/billion)一致性原则FigureWordNumeral个位数句子开头单位是百万以Name-外国人的姓名外国人名字一般是名在前，姓氏在后。e.g.GeorgeWalkerBush/GeorgeW.Bush当把个人的姓置于名之前时，中间要用逗号分隔.

e.g.Bush,GeorgeW.**先生/夫人/女士：Mr./Mrs./Ms.

WhiteMessrs/Mmes头衔:Professor-Pro.教授Doctor-Doc.博士President总裁Manager经理LineManager部门经理Name-外国人的姓名外国人名字一般是名在前，姓氏在后。DengXiaoPingDengXiaoPing

中国人的姓名-汉语拼音姓名顺序保留汉语习惯，姓在前，名在后姓和名作为两个组合分开书写，名的部分不要再分开注意专有名词首字母大写规则，也可以全部大写，但不宜全部小写

e.g.DengXiaopingDENGXIAOPINGDengXiaoPing中国人的姓名-汉语拼音姓名顺序中国人的姓名-英文名起一个英文名，再与汉语拼音的姓组合

e.g.CharlesZhangJulietWu中国人的姓名-英文名起一个英文名，再与汉语拼音的姓组合大写标题始末单词所有实词五个字母以上的介词复合词中第二个单词动词短语中的介词实词小写冠词(a/an/the)虚词（介词，连词）复合词中的第二个单词虚词CapitalandSmallLetter大写标题始末单词所有实词复合词中第二个单词动词短语中的介词实CapitalLettersinTitleCapitalizethefirstandthelastworde.g.TheTexttoLookForCapitalizeallnouns,pronouns,adjectives,verbs,adverbs,andsubordinateconjunction(including“its/this/that/am/is/are/be/after…”)e.g.Enclosedtruckanalysiswithorder&carton

EnclosedTruckAnalysiswithOrder&CartonCapitalizethesecondwordincompoundwordse.g.

Cross-Reference,Pre-MicrosoftSoftware,Read/WriteAccess,Run-Time

Donotcapitalizethesecondwordifitisanotherpartofspeechoraparticiplemodifyingthefirstword

(How-to,Take-off)CapitalLettersinTitleCapitaCapitalLettersinTitleLowercaseallarticles(a,an,the)Lowercaseallcoordinateconjunction("and","or","nor","for","but"),Lowercaseprepositions.

Exceptfor:1.Wordswithmorethanfiveletters,suchas“between"2.Prepositionsthatarepartofaverbalphrase,suchas"BackingUpYourDisk”.CapitalLettersinTitleLowercParallelStructure平行结构用相近的格式作陈述的一种方法提高表达的清晰度及力度使用平行的词类ParallelStructure平行结构用相近的格式作陈ParallelStructure1.Identifythelist2.Listinginsequence3.Writeoutthelist4.Makingthepresentation1.Identifythelist2.Listinsequence3.Writeoutthelist4.Makethepresentation平行动词ParallelStructure1.IdentifytParallelStructure1.Followingup2.Communicate3.Makingchanges1.Followingup2.Communicating3.Makingchanges平行动名词ParallelStructure1.FollowingParallelStructure1.Communicating2.Ofimprovingmethods3.Executivelevel1.Incommunication2.Ofimprovingmethods3.Atexecutivelevel平行介词短语ParallelStructure1.Communicat3．PODontimereturn

3.1PODontimereturnsummary（baseon091110trackingreport）

3.2PODReturnDelaybyCarrier

3.3PercentageoftotalPODsbyCarrier

3.4PODreturnon-timeratebyCarrier

4．Customercomplains

5.Abnormaldeliverytracking

6.TTLShippableUnitanalysisbyBU

3．PODOn-TimeReturn

3.1PODon-timereturnsummary（baseon091110trackingreport）

3.2PODreturndelaybycarrier

3.3PercentageoftotalPODsbycarrier

3.4PODreturnon-timeratebycarrier

4．CustomerComplains

5.AbnormalDeliveryTracking

6.TTLShippableUnitAnalysisbyBU

格式平行3．PODontimereturn 3．PODOn-BusinessEmailFormatLearnmoreat/RecommendedbySophyBusinessEmailFormatLearnmor6.较常使用的有DearSirs,DearMadam,DearMr.XX,。称呼后面的标点，一般使用逗号。7.正文齐头式，每行均从左边顶格写，段落之间隔一行。8.结束语写在结尾语下隔一至两行，后加逗号。名字后不加任何标点符号。如：BestRegards,LilyWu10.齐头式结束语和签名应该靠左边空白排列。5.以简短的词组总括信的主题。6.较常使用的有DearSirs,DearMadam,Well-Structured1.INTRODUCTION(BackgroundandBasics)2.DETAILS(FactsandFigures)3.RESPONSEorACTION(Conclusion)4.CLOSE(Asimpleone-liner)Well-Structured1.INTRODUCTIONTipsforEmail:NetiquetteNeverleavearesponsetoolong.简洁E-mail

addressesmustbecorrect.准确Takeoffthecapslock.DON‘TSHOUT!规范InformalityisOKine-mails.自然Questionyoursubjectheading.主题Use

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