如何有效处理买家查询

有效处理买家查询BusinessRelations.1.AttempttoestablishbusinessrelationshipwithBuyer.2.Replytobuyer’sestablishrelationship.3.Contactingapastcustomer.4.Sellingmoretoasteadybuyer.商业关系HYPERLINK建立商务关系HYPERLINK给他机会张加之前下单.HYPERLINK答复用信用状付款的建议.HYPERLINK答复直接付款的要求.HYPERLINK同意修改付款条件.HYPERLINK就要求以承兑交单付款作答复.HYPERLINK要求开立信用状.HYPERLINK修改信用状.HYPERLINK延长信用状期限.HYPERLINK消除误会.HYPERLINK请示提供信用资料.HYPERLINK拒绝赊销.HYPERLINK要求按现金提货方式装运订货.HYPERLINK延迟付款.Ordering.1.Thankingabuyerforanorder.2.DealingwithadifficultBuyer.3.Declininganorder.4.Partialrejectionofanorder.5.Answeringacomplaint.6.Acceptingaclaim&attemptingtosellmoreproducts.7.Apologizingformistake.有关订货.HYPERLINK感谢买家订单HYPERLINK对付难办的买家HYPERLINK拒绝订货HYPERLINK拒绝部分供货HYPERLINK回复抗议信HYPERLINK接受投诉并试销更多产品HYPERLINK为错误抱歉./-------------------------------\((((((((((((|GSOL|))))))))))))\-------------------------------/BusinessRelations.AttempttoestablishbusinessrelationshipwithBuyer.DearManager,Wehaveobtainedyournameandaddressfrom********,andwearewritingtoenquirewhetheryouwouldbewillingtoestablishbusinessrelationswithus.Wehavebeenmanufacturingpowerrelaysformanyyears.Atpresentweareinterestedinextendingouroverseasmarketandwouldappreciateyourrespond.Consideringourcompetitiveprices,weexpecttoestablishalong-termpartnership.Welookforwardtoyourearlyreply.Withbestregards,ChenGuoYu,GM.ShanghaiUnixElectronicCo.,Ltd.建立商务关系尊敬的经理,自*********取得贵公司地址,特此修函,希望能发展商务关系.多年来,本公司经营powerrelays生产,现欲扩大海外市场范围及希望得到您的反映.考虑到我产品公道价格,我公司希望得到长期的商务关系.烦清早日回复,陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK回到目录SellingmoretoasteadyBuyer.DearMr.FrankSinatra,Wehaverefreshedouronlinecatalogat/peixin.coandnowitcoversthelatestnewproducts,whicharenowavailablefromstock.Wearemostgratifiedthatyouhave,forseveralyears,includedaselectionofourproductsinyourmail-ordercatalogues.Theresultingsaleshavebeenverysteady.Webelievethatyouwillfindournewproductsmostattractive.Theyshouldgetaverygoodreceptioninyourmarket(manufacturing).Onceyouwillhavehadtimetostudythesupplement,pleaseletusknowifyouwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoyouforcloserinspection.Foryourinformation,weareplanningarangeof_________,whichshoulddowellinEuropeanmarket.Wewillkeepyouinformedonourprogressandlookforwardtohearingfromyou.Sincerelyyours,HongJianShe,GeneralManager.ShanghaiEastDragonZiperCo.,Ltd.向长期合作买家推销新产品.尊敬的Mr.FrankSinatra,我公司最近有新产品开发,我们的产品目录在/peixin.co仔细介绍最生产变态,请初步参考.贵公司的邮购目录多年来收录本公司产品,产品销售成绩理想,感谢长期回顾.最新开发的产品质量可靠,定能吸引顾客采购.烦请参阅网上目录,若需查看样品请回复,本公司乐意效劳.我公司现正开发一系列___________,适合欧洲市场需求.如感兴趣请随时和我联系.愿进一步加强联系,并后复音.洪建涉,总经理.上海玉尼科斯电子有限公司.HYPERLINK回到目录EndofBusinessRelationsection.RequestforInformation.AfirstRFI.DearMr.ChenGuoYu,Wehavelearnedfromyouronlinecatalogthatyouaremanufacturingarangeofhighperformancepowertransformers.Weoperateaqualitywholesalingbusinessandalthoughoursalesvolumeisnotlarge,weobtainhighpricesforourgoods.WouldyouliketosendmeasamplesofyourpowertransformerwithPWT1234………..specificationsandDetailsofyourprices,shipmentandpaymentterms?Yourstruly,CharlesAznavour,SupplyManager.初次来查询尊敬的陈国玉先生,参考贵公司晚上目录,我们了解贵公司制造一系列高质变压器.我公司经营高批发销售业务,虽然销量不大,但货品全属优质高价.现恳请邮寄以下规格变压器样品:PWT1234………….此外,烦请提供产品报价,供货与付款方式条件.CharlesAznavour,供货经理.HYPERLINK回到目录AnsweringafirstRFI.DearMr.CharlesAznavour,Thankyouforyourenquiryof16July.Wearepleasedtohearthatyouareinterestedinourproducts.WehavesentyoucopyofourlatestcataloguesbyDHL,togetherwithsamplesofsomeofthematerialsweregularlyuseinthemanufactureofourproducts.Iregrettosaythatwecannotsendyouthefullrangeofsamples.Youcanbeassured,however,thatourproductsareofthequalityyouexpect.Mrs.AngelaWang,ourSalesManager,willbeinFrancenextmonthandwillbepleasedtovisityou.Shewillhavewithherawiderangeofourproduct.Whenyouseethem,wethinkthatyouwillagreethatonlythebestqualitymaterialsareused,andthatthehighstandardofworkmanshipwillappealtothemostdiscriminatingbuyer.Wealsomanufactureawiderangeof____________inwhichyoumaybeinterested.Theyarefullyillustratedinouronlinecatalogat/snecco.co.Welookforwardtoreceivinganorderfromyou.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.回复初次查询尊敬的Mr.CharlesAznavour,7月6号来查询已受到.知道贵公司对我们的产品有兴趣,实干荣幸.我们已邮寄产品目录和常用的原料样本.很抱歉未能寄上全套样品,但保证我公司产品确实优质上乘的.本公司业务部经理Angela王太太将于下月到法国出差是会拜访您而带全套我公司样品.届时您如果抽空与她面谈和看看我们的产品,相信也会同意我们的产品质量上乘,手工精巧,能吸引最挑剔的买家.除了您查询的产品以外,本公司也制造一系列__________.贵公司若干兴趣,可参看我公司网页在/snecco.co.我们等待着贵方订货消息.陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK回到目录RFIforscrewdrivers.DearManager,Weinterestedinbuyinglargequantitiesofsteelscrewsinallsizes.WewouldbeobligedifyouwouldgiveusaquotationperkilogramC&FLiverpool,England.Itwouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.Weusedtopurchasetheseproductsfromothersources.Wemaynowprefertobuyfromyourcompanybecauseweunderstandthatyouareabletosupplylargerquantitiesatmoreattractiveprices.Inaddition,wehaveconfidenceinthequalityofyourproducts.Welookforwardtohearingfromyoubyreturn.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.螺丝刀查询尊敬的总经理,本公司有意大量采购各型号螺丝刀,欲知产品送抵加拿大的成本嘉运费价格.如能惠寄样品和价目表,亦必感谢不尽.本公司过去向其他公司采购此类货品,但知道贵公司产品质优价廉,所以欲与贵公司建立合作关系.专此侯复.Mr.ErrolGarner供货经理HYPERLINK回到目录ReplyforaRFIforscrewdrivers.DearMr.ErrolGarner,Thankyou,foryourenquiryof2October1995.Inreply,wewouldliketomakethefollowingoffer,subjecttoourfinalconfirmation:Product:SteelscrewsSpecifications:AspertheattachedlistPacking:Looseinboxesof5kgnetQuantity:100boxesPrice:AspertheattachedlistShipment:January/February1996Payment:Confirmed,irrevocableletterofcreditpayablebydraftonsighttobeopened30daysbeforethetimeofshipment.Underseparatecover,wehavesentyousampleofvarioussixes,ourcatalogueandpricelist.Ifyoufindourofferacceptable,pleasetelexorfaxusforconfirmation.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.回复螺丝刀查询尊敬的Mr.ErrolGarner,贵公司2000年10月2日查询函收悉.如下报价需在本公司确认后.方为有效:产品:规格:包装:数量:交货期:运货条件:付款:装运:另用DHL寄各型号样品,产品目录和价目表.如贵公司接受上述报价请尽早落实定单为盼.陈国玉,总经理.上海玉尼科斯实业有限公司.HYPERLINK回到目录Inabilitytosupplyrequestedproduct.DearMr.RoyHamilton,Werefertoyourtelexof12Augustandoursoftodayregardingthesupplyofblacksilk.Asyouperhapsknow,demandfortheabovehasbeenheavysincelastyear.Weareconsequentlyfullycommittedatthemomentandareunabletomakeyoutheofferasrequested.Weassureyou,however,thatweshallcontactyouassoonasfreshsuppliesbecomeavailable.Shouldyourcustomersrequireothersilks,pleaseletusknow.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.无法供货尊敬的Mr.RoyHamilton,贵公司8月2日的传真已受到,现就有关圆珠笔供货问题答复.自去年以来上述货品的需求量极高.本公司暂未能承接定单,所以无法按贵公司要求报价.但日一旦有新货源本公司定当即时与贵公司联络.若贵方需要其他型号产品亦请告知.陈国玉,总经理.上海玉尼科斯实业有限公司.HYPERLINK回到目录Offeringasubstituteproduct.DearMrs.EllaFitzgerald,Thankyouforyourtelexenquiryof23Septembercottonprint634.Weappreciateyoureffortsinmarketingourproductsandconsequentlyweregretverymuchthatweareunabletosupplythedesiredgoodsduetoexcessivedemand.Wewould,however,liketotakethisopportunitytooffer,withoutengagement,thefollowingmaterialasaclosesubstitute.Double-sidePCBDSG18,US$_____permeterFOBShanghai,includingyourcommission2%.Pleasevisitourcatalogat/puchun.coformoreinformationonthisitem.Ifyoufindtheproductacceptable,pleasee-mailusassoonaspossible.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.建议提供代用品尊敬的EllaFitzgerald太太,贵公司9月18日询问有关DSG31号线路板价格的e-mail已经收到,多谢来信.本公司感谢你们热心热销我们的产品.但因有关产品需求极高,未能满足贵公司要求,深感遗憾.然而本公司另有生产类似产品虚盘如下:双面线路板DSG18,美米______美元上海离岸价,当中包括贵公司佣金2%.本产品有关资料烦请到/puchun.co去参考.若满意的话,请尽快回复.商安,陈国玉,总经理.上海玉尼科斯实业有限公司.HYPERLINK回到目录EndofRFIsection.RequestforSample.RefusingaBuyer’srequest.DearMr.AndreanoChelentano,Thankyouforyourinquiryof25March.Wearealwayspleasedtohearfromavaluedcustomer.Iregrettosaythatwecannotagreetoyourrequestfortechnicalinformationregardingourproduct.Thefactisthatthemostofourcompetitorsalsokeepsuchinformationprivateandconfidential.Isincerelyhopethatthisdoesnotinconvenienceyouinanyway.Ifthereisanyotherwayinwhichwecanhelpyou,donothesitatetocontactusagain.Trulyyours,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.拒绝买家的要求尊敬的Mr.AndreanoChelentano,来信要求本公司提供有关___________的技术资料,不过因为这一种资料在我行业被认为是保密性文件,所以我不能满足您的要求.希望不会因此为贵公司造成不便.如果需要本公司协助其他事宜,欢迎随时查询.商安,陈国玉,总经理.上海玉尼科斯实业有限公司.HYPERLINK回到目录EndofRFSsection.RequestforQuotation&Paymentterms.Explainingapriceincrease.DearMr.HenryFord,Iencloseournewpricelist,whichwillcomeintoeffectfromtheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Wefeelweshouldexplainwhywehaveincreasedourprices.Wearepaying10%moreforourrowmaterialsthanwewerepayinglastyear.Someofoursubcontractorshaveraisedtheirpricesasmuchas15%.Asyouknow,wetakegreatprideinourproductandarejealousforthereputationforqualityanddependability,whichwehaveachievedoverlast15years.Wewillnotcompromisethatreputationbecauseofraisingcosts.Wehave,therefore,decidedtoraisethepriceofsomeofourproducts.Wehopeyouwillunderstandourpositionandlookforwardtoourorders.Withbestregards,ChenGuoYu,GM.ShanghaiUnixElectronicCo.,Ltd.说明价格调整原因尊敬的Mr.HenryFord,本信附件是本公司新价目表.新价目表将于本月底生效.除了存货现存的产品以外,其余大部分产品均已调升价格.这次调整原因是原材料涨价10%,一些承包商的价格调升了15%.过去15年,本公司生产的产品品质优良,性能可靠.今为确保产品质量唯有稍为调整价格.上述情况,希望贵方考虑.愿能与贵公司保持紧密合作.商安,陈国玉,总经理.上海玉尼科斯实业有限公司.HYPERLINK回到目录PersuadingaBuyertobuybeforeapriceincrease.DearMr.DukeEllington,Werefertoourquotationof2Novemberandourmailoffer8Novemberregardingthesupplyof__________.Wepreparetokeepourofferopenuntiltheendofthismouth.Foryourinformationthemarketisfirmandtendingupward.Thereisverylittlelikelihoodofanysignificantchangeinthevisiblefuture.Asthisproductisingreatdemandandthesupplyislimited,wewouldrecommendthatyouacceptthisofferwithoutdelay.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.提醒买家张加之前下单尊敬的Mr.DukeEllington,关于___________的供应事宜,本公司曾于11月2报价和于11月8日邮寄报盘.现特此通知,该报盘的有效期在本月底结束.该产品市场需求量极大,供货有限.劝您赶快接受该报价.商安,陈国玉,总经理.上海玉尼科斯实业有限公司.HYPERLINK回到目录Replyingtoaproposaltopaybya30-dayL/C.DearMrField.Thankyouforyourorderfor500b/wTVsetsbyyourletterof17July.Wehaveconsideredyourproposaltopaybya30-dayletterofcredit.Wedonotusuallyaccepttimecredit.However,inviewofourlongandmutuallybeneficialrelationship,wearewillingtomakeanexceptionthistime.Imuststressthatthisdeparturefromourusualpracticerelatestothistransactiononly.Wecannotregardassettingaprecedentforfuturetransactions.Iencloseoursalescontractno.834coveringtheorder.Iwouldbegratefulifyouwouldfollowtheusualprocedure.ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.答复用信用状付款的建议.菲尔德先生：7月17日来函收悉。承蒙贵公司订购500台黑白电视机。不胜感谢。就建议以30日有效期的信用状付款。本公司向无此例，但鉴于贵我双方长期互惠关系，乐意接受该建议完成交易。此建议仅适用于是项交易，而不能作为今后交易的先例。随函附上是次订单的第834号销售合同，烦请按过往常规办理为倚。陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK\l"_Enquiries_&_Orders."回到目录Replyingtoarequestfordirecttermsofpayment.DearMsCoates,Thankyouforyourletterof2Octoberrequestingpaymentagainstdocumentsforcontractno.482and483.Wearepleasedtosaythatweagreetoyourrequest.Wewish,however,tomakeitclearthatinfuturetransactions,directpaymentwillonlybeacceptableiftheamountinvolvedforeachtransactionislessthanUS$5,000ortheequivalentinRenminbi.Shouldtheamountexceedthatfigure,paymentbyletterofcreditwillberequired.Wewouldliketosaythatthisexceptionisallowedonlyinthelightofourlongandmutuallybeneficialassociation.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.答复直接付款的要求.科茨女士：10月2日来函收悉。就贵公司要求凭单付现款支付第482号和483号合约，本公司乐意从命，然而，此付款方式只适用于金额低于1000英镑或等值人民币的交易。否则，仍需以信用状付款。基于双方长期互惠交往，本公司才接受上述要求。陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK\l"_Enquiries_&_Orders."回到目录Agreeingtomodifypaymentterms.DearMsAndrews,Thankyouforyourletterof6June.Wearepleasedtoacknowledgeyourorderno.463ofthesamedateforceramictiles.Themodifiedtermsofpaymentyouproposearequiteacceptable.Atelexhasbeendispatchedtoyoutothiseffect.Alltheitemsinyourordercanbesuppliedfromstockandwillbepackedandshippedimmediatelyasyourremittancebytelegraphictransferisreceived.Thefollowingdocumentswillbeairmailedtoyouimmediatelyaftershipmentismade:1.Billofladinginduplicate;2.Invoice,FOBShanghai,intriplicate;3.Guaranteeofquality.Wewill,ofcourse,notifyyoubytelexassoonasyourorderisshipped.Youcanrelyonustogivepromptattentiontothisandanyfutureordersyoumayplacewithus.Yourssincerely,ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.同意修改付款条件.安德鲁斯女士：6月6日来函收悉。接到第463号文件瓷砖定单，承蒙惠顾，不胜感激。有关建议修改付款条件事宜，本公司乐意接受，并已电传确认。上述定单所列各项货品均尚有存货，一俟收到电汇款项，便可包装送运。货物装运妥当后，下列文件亦即以空邮送到贵公司：（一）提货凭单一式两份；（二）发票（伦敦到岸价）一式三份；（三）品质保证书。货物装运上船后，本公司定当时即时电传通知贵公司。陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK\l"_Enquiries_&_Orders."回到目录Answeringarequestforpaymentbydocumentsagainstacceptance.DearMsGreen,Thankyouforyourletterof11November1996.Wehaveconsideredyourrequestforatrialdeliveryofceramicresistorsondocumentsagainstacceptanceterms,butregrettosaythatwecannotagreetoyourproposal.Asanexception,thebestwecandoforthetrialistoofferyoudirectpaymentatsightterms.Ifyouacceptourproposalyourunverylittlerisk,sinceourbrandproductsarewellknownforthequality,attractivedesignandreasonableprice.Ourlinessellverywellallovertheworldandhavedonesoforthelast30years.Wedonotthinkyouwillhaveanydifficultyinachievingasatisfactoryperformancewiththisitem.Ifyoufindourproposalacceptable,pleaseletusknowandwecanthenexpeditethetransaction.ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.就要求以承兑交单付款作答复.格林女士：1996年11月11日来函收悉。贵公司要求以承兑交单付款，试行发货。本公司经研究后，不能同意该建议，并深感抱歉。本公司愿意破例接受见票即付的付款安排，以应贵公司测试市场的要求。本公司出产的陶瓷电阻质料上乘、设计优雅、取价公道。近30年来，各类产品畅销全球，贵公司如接受上述建议，所需承担之风险几近于零，要达到理想的产品功能亦非困难。烦请考虑是项建议，并尽量赐复，以便履行交易。陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK\l"_Enquiries_&_Orders."回到目录RequestingtheestablishmentofaL/C.Dearsirs,Werefertoyourorderfor5000__________andoursalesconfirmationno.341.Wewouldliketoremindyouthatthedeliverydateisapproachingandwehavenotyetreceivedthecoveringletterofcredit.WewouldbegratefulifyouwouldexpediteestablishmentoftheL/Csothatwecanshiptheorderontime.Inordertoavoidanyfurtherdelay,pleasemakesurethattheL/Cinstructionsareinpreciseaccordancewiththetermsofthecontract.Welookforwardtoreceivingyourresponseatanearlydate.ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.要求开立信用状.执事先生：有关贵公司第341号确认书及500________之定单，交货日期将至，然有关之信用状尚未送抵本公司。敬希望即时开立信用状，以便能按时寄运货品。为免延误，务请开立与合约条件相符之信用状。静候复音。陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK\l"_Enquiries_&_Orders."回到目录AmendingaL/C.DearMrGray,Yourletterofcreditno.8844issuedbytheRoyalBankofCanadahasarrived.Onexamination,wefindthattransshipmentandpartialshipmentarenotallowed.AsdirectsailingstoPortugalareinfrequent,wehavetoshipviaHonkKongmoreoftenthannot.Asaresult,transshipmentmaybenecessary.Withregardtopartialshipment,itwouldspeedmattersupifwecouldshipimmediatelythegoodswehaveinstockinsteadofwaitingforthewholeshipmenttobecompleted.Withthisinmind,Imailyoutoday,askingfortheletterofcredittobeamendedtoread:“partshipmentandtransshipmentallowed”.Itrustthisamendmentwillmeetwithyourapprovalandyouwille-mailustothateffectwithoutdelay.ChenGuoYu,GeneralManager.ShanghaiUnixElectronicCo.,Ltd.修改信用状.格雷先生：贵公司由RoyalBankofCanada开出的第8844号信用状已收悉。本公司核查后发现该信用状列明不容许转运或部分装运有关货品。直航利葡萄牙的班次甚少，往往需经香港转运。如要等候全部货品一次装运，而不先行装运库存货品，亦会拖慢速度。故此，转运和部分装运是必要的。有鉴于此，今天电传贵公司，请求将信用状有关条目修改为“准许转运和部分装运”。是项修改当能获贵公司同意，并请电复有关决定。陈国玉,总经理.上海玉尼科斯电子有限公司.HYPERLINK\l"_Enquiries_&_Orders."回到目录ExtendingaL/C.DearMr.Quek,Thankyouforyourletterofcreditcoveringy