国开(中央电大)本科《管理英语4》形考任务(单元自测1至8)试题答案

tothemanager题目20：二、完型填空(每空10分)。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。TotalQualityManagement(TQM)TotalQualityManagement(TQM)isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in)ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview.标准答案：子问题1：comprehensive;子问题2：through:子问题3：or;子问题4：including;子问题5：from题目21：— aboutitnow?

一Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.:A.What'stheplan;B.What'sbedoing;C.What'sbeingdone标准答案：What'sbeingdone题目22：题目22：AChinesecompanyisgoingtooverthewell-knownJapanesecompanyTOSHIBAwell-knownJapanesecompanyTOSHIBACorporation.A.get;B.take;C.turnCorporation.A.get;B.take;C.turn标准答案：take题目23：二、听力理解听对话录音，根据对话内容完成下方题目(每题10分)。TASK3_TEST.MP3。操作提示：通过题干后的下拉框选择题目的正确答案。Whatistheproducttheyaretalkingabout?(A;B:C}A.Skirts.B.Shirts.C.Materials.Whatistheproblemwiththeproduct?{A;B;C}A.Quality.B.Color.C.Quantity.Whofirstfindsouttheproblem?(A;B;C}A.Thesupplier.B.Thecustomer.C.Thestore.Whofirstreceivesthecustomer'scomplaints?(A;B;C}A.Thesupplier.B.Themanager.C.Thestore.Whatisthesourceoftheproblem?(A;B;C)A.Thepurchasi