不合格品控制程序-上市公司- 中英文版

1、不合格品控制程序Nonconformities Control Procedure文件编号Document No.：*-08-10) 生效日期 Efficient date：2008.09.01 版本Edition：A受控状态 Controlled status：批准审核review制定/修订Approvedd by by研发R&D工程engine ering生产质量manuf qualityg供应purcha sing销售sales行政人事 HR财务financ ePrepar ed/Revis ed by仅供仅供*公司内部使用编号 No.Q-08-10版本 Rev.: A程序文件 Proc

2、edure document不合格品控制程序日 期 Date:08/09/01 nonconforming control procedure1 /15 页变更记录change record变更申请序号单号生效日期变更内容变更页次版本/ 版次No.Change sheet No.Efficient dateChangehistoryChangepageNo.on(No.)文件由中文版调整为中英文对照版，文件版本重新改为 A 版10808280108.09.01The edition of document has beenadjustedChinese-Englisheditionandren

3、ewedasedition.15A编号 No.Q-08-10Rev.: A程序文件 Procedure document不合格品控制程序日 期 Date:08/09/01 nonconforming control procedure2 /15 页对不合格品及时加以记录、识别、隔离、评审处理，并通知有关职能部门，以防止不合格品的非预期使用或安装。Take in to record, identify, insulate in time to the unqualified article, the judge handle, and notify concerning the working

4、talent section, in order to prevent the unqualified article expects usage or gearing not.适用范围：Scope适用于从原材料到售后全过程的不合格品(包括环境物质超标的材料、半成品或成品)的控制。Be applicable to from the original material arrived to sell behind the control of the unqualified article(include the super object material, semi-processed goo

5、ds of the environment material or finished product) of whole process.职责：Responsibility质量部负责不合格品的分析判定、隔离、记录、标识、问题反馈和追踪验证工作相关责任部门（工程、研发或质量）,销售部负责售后退货跟踪及与客户沟通工作生产部、采购部和相关部门参与不合格品的评审,财务部负责不合格品处置费用的统计和结算*内部相关责任人的考核The quality department is responsible for the analysis of unqualified article to judge, ins

6、ulate, record, marking, problem feedback with track a verification workTherelatedresponsibilitysection(engineering,developmentorquality)isresponsiblefor theunqualifiedarticleandsellsanalysisofretreatingthegoods,andprovidea treatmentopinionThe sale department is responsible for selling to retreat goo

7、ds to follow and communicates a work with customerThe production department, purchase department participates the judge of unqualified article with related section, and provide a treatment opinionThefinancedepartmentisresponsibleforanunqualifiedarticletohandleexpensesof statisticsandaccounts程序文件 Pro

8、cedure document不合格品控制程序编号 No.Q-08-10版本 Rev.: A程序文件 Procedure document不合格品控制程序编号 No.Q-08-10版本 Rev.: A日期 Date:08/09/01nonconforming control procedure PAGE 9 /15 页 Page仅供仅供*公司内部使用The administration personnel department is responsible for * an internal and related responsibility person to investigate程序：

9、Procedure原材料的不合格控制At first the unqualified control of materialExamination检验 Discriminate原材料检验员根据仓库的“送检单”和提供的材料，按“IQC 检验流程图”检验（包括试验）完成后，将检验（包括试验）结果填写“外购、外协件检验报告单”。At first material inspector according to send check list of the warehouse with provide of material, press IQC examination flow chart to ca

10、rry on examination and experiment .Examination(include experiment) completion after, will examine(include experiment) to fill in buy outside and help anexamination report a list outside as a result.判别Discretion根据“外购、外协件检验报告单”，检验员将实测数据与“IQC 检验流程图”行比较，作出判断，并在报告单判定栏中选择“合格”或“不合格”项，加盖检验章确认， 若“合格”则办理入库手续，

11、若“不合格”则流转至各相关部门评审。According to buy outside and help an examination report list outside, the inspector will measure a data and IQC examination flow chart provision actually of the standard carry on a comparison, making a judgment, and Be reporting a list to judge a column to win election to choose a

12、qualified or unqualified item, add cover examination chapter to confirm, if qualified then carry out to store warehouse a procedure, if unqualified then flow to turn to each related section to judge.标识与隔离Marking and insulation检验员在作出结论后，立即在该批材料上贴“合格证”或“不合格证”标识。若为不合格材料，将其放入“待验/待处置区”，等待不合格评审确定其处置方式后分别在

13、“不合格证”贴“挑选使用”“代用”“拒收”的小标签。环境物质超标的不合格材料放入“GP产品不合格区”。The inspector sticks qualified certificate or unqualified certificate marking on should criticizematerial immediately after making a conclusion. If unqualified material, puts it into need to be checked/ treat treatment area, stick choose an usage to

14、 substitute to refuse on unqualified certificate respectively after waiting for unqualified judges assurance its treatment method of label. The super object unqualified material of the environment material puts to go into the GPproduct unqualified area.不合格处置：Unqualified treatment:“拒收”“供应商挑选”、“生产挑选”或

15、“降级使用（代用）”。BE first considered purchase by purchase department and consign a request for the unqualified and original material, decide to refuse, the supplier choose, the production choose or lose stripe usage (substitute).若为“拒收IQC填写“(*08-18)”交仓库管理员，仓库管理员对不良材料隔离保管并通知相关采购员进行退货处理。从退 货处理通知之日起三天内将不良材料退给

16、供应商，如有特殊情况（供应商较远）则不超过一星期。Refuse if, then dont needing other section judges is filled in reject goods processing notification(*08-18) by the IQC to hand over a warehouse managing person, warehouse managing person to bad the material insulate a preservation to notify also related purchase the member c

17、arry on reject goods to handle. The day handled a notice from the return of goods in three days wont the good material back to the supplier, if have a special circumstance (theunqualified material is more, the supplier is farther), not over a week.“供应商挑选”IQC 检验合格后投入车间生产。If purchase department opinio

18、n for the supplier choose, then dont need other section judges, unqualified materials placing unqualified area is chosen by the supplier, throwing in a carproduction after examining qualifiedly through the IQC again.“车间挑选”确定，工程部需要提供材料挑选的操作指南。If purchase department opinion for the car choose, then st

19、ill need to be produced, engineering, quality according to produce an arrangement circumstance to judge an assurance together, theengineering department needs to provide material to choose of operation guidebook.若为“降级使用（代用VPVP IQC发放“代用证”。Iflosestripeandusage(substitute)theninadditiontotheabovesectio

20、n judgesstillneedtodeveloped,developmentVP,qualityVPjudge.Itisissued substituteacertificatebytheIQC.如发现有原材料不良，应对其上批来料进行追踪，见附件产品召回流程。Ifthedetectionhasoriginalmaterialbadly,shouldcriticizetoanticipatecarryingontrackingtotop,seeinganenclosure theproductrefluxdistance .境物质超标不执行降级使用（代用）和挑用。Material super

21、 marks dont carry out to lose stripe and usage (substitute) and pick to use.2签批。Judgeunqualifiedgotoanassurancetohandleanopinionnotover2days,the judgecriticizesaperiodtobeonbusinessinthelabelofisthenactedfor personnelslabelbyitsauthorizationcriticize.财务部需对供应商不合格材料处理费用进行统计。duty departments need to ca

22、rry on covariance to the supplier unqualified material processing expenses.IQCSQE“8D报告”，要求供应商提供改进措施。IQCPQCIQC将验证结果记录在“8D报告”措施验证无效的要求供应商重新制订纠正措施，再交*验证，如果多次改良跟 踪验证结果均无效，按供货方评定及管理程序要求对供应商提出警告或取消供应商资格。Unqualifiedmaterials,theIQCpassSQEtowardsuppliertosendoutthe problemrectifymeasure8Dareport,requestings

23、uppliertoprovide improvementmeasure.Improvingtheproductofempresstothesupplierperformancemeasureiscarriedonfollowing towardsimprovingresultbytheIQCandthePQC.For rectifyameasureverificationvalidof,verifyaresultrecordbytheIQContheproblemrectifythemeasure8Dareport”;Invalidlyfor rectifyameasureverificati

24、ontorequestsuppliertore-establishtorectifymeasure,handoveragain an * verification, if many improvement follow the verification result is all invalid, press provide goods a square to assess and manage procedure request to put forward warning cancel supplier qualifications to the supplier.生产过程中不合格品的控制

25、（半成品、成品）In the production line the control of unqualified article(semi-processed goods, finished product)Check“返工记录单be to discover is given an itemized listed of return a work record a list(*08-07) by the quality personnel when the semi-processed goods, finished product is unqualified, write a clear

26、 product model number, unqualified item contents to hand over production personnel, produce a personnel to insulate unqualified article immediately.Note: The environment material super mark judges for the unqualified article directly, putting intonot- green area, no longer carrying out to return wor

27、k.注意：环境物质超标直接判为不合格品，放入“非绿色区”，不在执行返工。Note: over environment material standard is directly determine to nonconforming product, put to“non-green area”, not implement rework.8D 报告。Then carry out to rectify prevention measure if and unusually and badly, complete unqualified article report and problem to

28、rectify the measure 8 D a report.8D Experiment if badly, then carries out to rectify prevention measure, complete unqualified article report and problem to rectify the measure 8 D a report.Handle车间处理The car handles合格后进入下道工序，不合格重新返回车间挑选；if to unqualified carry on choosing a processing, need to be pro

29、duced, the qualitys judge confirm, the car sends a quality examination again after choosing, qualified juniors go into work preface, unqualified re- return a car to choose;若对不合格进行返工处理，则需生产、质量、工程共同评审确认（审），并由工程或研发给出返工流程及操作指南，车间按要求进行返工，返工后再次送质量检验，合格后进入下道工序，不合格重新返回车间返工；if to unqualified carry on returni

30、ng a work processing, then need to be produced, the quality, engineering judges confirmation (need to develop a judge when its necessary) together, and is returned work process and operation guidebook for by the engineering or the development, the car carries on returning work according to the reque

31、st, sending a quality examination again returning work, qualified juniors go into next work preface, unqualified re- return to a car toreturn work;（稳定性，客户不作要求或在客户允许外观缺陷项内）或报废，则需研发、运营、 VP必要时销售部参与评审。车间按评审结果执行。If unqualified need to lose stripe an usage (lose stripe an usage: The company inner part los

32、es stripe, the small external appearance minor faults doesnt influence the function, stability of product, the customer doesnt make to request or in the customer allow the external appearance blemish the item) or discard, then need to be developed, luck camp, quality three section VP judge, sales de

33、partment to participate a judge when its necessary. The car carries outaccording to the judges result.确认为挑选、返工、返修、降级使用或报废的，由生产部统计填写“工序合格率统计表 (*08-19)”单，按材料在产品成品报废申请单要求流转。Confirm select ,rework, repair, decline level used or waste ,to manufacturing dept. stat. fill in“processqualifiedstat.form(*08-19

34、)”.ifconfirmwasteand meanwhilefillin“material product and final product waste application sheet “,accord it recycle.（需要向供应商索赔的确认，并将确认结果和处理费用（返工、返修、报废）转发采购部确认后上报财务部。production department the rightness handles expenses(need toward supplier claim of) to carry on covariance in the product, notifying a r

35、elated responsibility square carry on confirmation, will confirm result and processing the expenses(return work and return to fix, discard) report a finance department after turning the hair the purchase department the confirmation.财务部对在产品处理费用进行统计。finance departments to handle expenses to carry on c

36、ovariance in the product.必要时，采购部开具供应商索赔通知单，按索赔通知单进行索赔处理。When its necessary, the purchase department gives an itemized list of supplier claim notification, pressing claim notification to carry on claiming a processing.对于产线操作人员自检剔除的不良，放置红色不合格品盒，达到质量控制标准时，按异常事件管理办法执行。Operate a personnel to pick and get

37、 rid of from the check to the production line of bad, place a red and unqualified article box, attain a quality control standard, press excrescent affairs management way performance.产品已交付和使用时发现的不合格品的控制The product has already consigned with use discover of unqualified article of control品名、数量、编码、原因等。W

38、hen the sale department receives customers return of goods to include inferior goods kind a piece, should fill in the product return of goods confirm list , write a clear return of goods product name,amount, code, reason etc.FA 库；销售按该单要求通知客户退货。Be confirmed by the quality department FA first step whe

39、ther reject goods, if dont accept then wont accept reason feedback sale, is communicated further by the sale and the customer; If the initial confirmation receive return of goods to then record at the product return of goods confirm a list , and will should be single to flow to turn to warehouse; Sa

40、les pressing should is single to request tonotify the customer rejects goods.转至质量部。The warehouse presses list to carry on register to confirm to the return of goods after receiving the return of goods, record in the product return of goods confirm a list , and will should be single to flow to turn t

41、o a quality department.FAOQC否为*责任，并判断不合格原因责任方，将信息反馈FA。TheFAengineercarriesonformalconfirmationtothereturnofgoods,is sampledtorejectgoodsproduct from the warehouse by the related district OQC, affirm formally whether is * responsibility,andjudgeanunqualifiedreasonresponsibilitysquare,informationfeedb

42、ackFA.若不是*/研发，进而由研发与客户沟通达成共识。If isnt an * responsibility then feedback sale/development is then communicated by the development and the customer to reach a consensus.确认为本公司责任时，销售部向顾客致歉并作出妥善处理如退货、换货、赔偿等。同时由相关部门对退回产品作进一步分析并执行纠正预防措施Whileconfirmingfortheresponsibilityofourcompany,thesaledepartment exten

43、dsapologythecustomerandmakeanappropriateprocessingsuch asrejectgoods,changegoodsand compensate etc. In the meantime from related section to send back a product to make further analytical combine the performance rectify a prevention measure对于退货产品根据实际情况进行筛选、返工或报废处理，对于因环境物质超标的投诉退货不良品可申请报废处理。According t

44、o the actual circumstance for reject goods a product to carry on sieving and return ordiscardaprocessing,forbecausethesuperobjecthurlofthe environmentmaterialstelling return of goods inferior goods can apply for to discard a processing.对于确认为未失效（退回产品经公司确认为合格）的退货或客诉品按公司内控标准实施处理。客户有特殊要求时按客户要求执行。Tellana

45、rticletopresscompanyaninner-controlledstandardimplementaprocessingtothe confirmationforreturnofgoodsorguestwhichdidntloseefficacy(sendbackaproducttowas confirmedbycompanyforqualified).Thecustomerhasspecialrequestpresscustomertorequestperformance.财务部对退货不需补货时核实货款进行财务处理，及对退货产品处理费用进行统计；相关部门均按产品退货确认单处理。T

46、hefinancedepartmentchecksasolidpaymenttocarryonafinanceprocessingtowardsrejecting goodsnottoneedtorepairgoods,andtorejectgoodsaproductprocessingexpensestocarryon covariance;Therelatedsectionallpresses theproductreturnofgoodsconfirmlist processing.程序文件 Procedure document不合格品控制程序编号 No.Q-08-10版本 Rev.:

47、A程序文件 Procedure document不合格品控制程序编号 No.Q-08-10版本 Rev.: A日期 Date:08/09/01nonconforming control procedure PAGE 10 /15 页 Page仅供仅供*公司内部使用成品紧急放行The finished product lets go urgently当成品需紧急出货，成品相应的例行试验未完成（试验时间较长），则由生产提出成品并与顾客沟通,准许发运。由质量部继续跟踪成品试验结果，若不符要求则执行产品召回流程。同时生产质量安排生产计 划及试验计划时，不断完善，降低紧急放行频次。GP 不合格成品, 应

48、立即隔离并追查原因, 不执行紧急放行。When the finished product needs urgent shipment, the finished product corresponds of routine experiment not yet finished (experiment time is longer), is then put forward finished product by production to let go an application urgently, fill in to let go urgently a list, hand over

49、a related section judge to confirm, and communicate with customer, just allow of hair to carry after getting approval. continued by the quality department to follow finished product to experiment a result, if not agree with to request to then carry out a product reflux distance. While producing a qu

50、ality arrangement to produce plan and experimenting plan in the meantime, continuously perfect, lower to let go a time urgently.The GP unqualified finished product, should insulate immediately and investigate reason, dont out to let go urgently.不合格成品出货的授权The authorization that the unqualified finish

51、ed product takes delivery of goods当产品特性或过程特性与顾客批准的产品或过程不同时，销售部须事先和顾客联系，并得到顾客批准，此产品才准许发运。若客户授权我公司人员签名出货时，需要授权书。质量部保存相关记录。当顾客和批准期限满时，本公司执行并确保符合原有规范要求。生产单位负责根据顾客要求在外箱上作出适当标识。When product or process of the product characteristic or process characteristic and customer approval are different, sale departm

52、ent beard in advance with the customer contact, and get a customer approval, this product just allows of a hair luck. If when the customer authorizes my personnel of the company to sign to take delivery of goods, need an authorization letter. The quality department keeps a related record. When custo

53、mer and approval term are full, our company performance also insure to match original norm request. Producing the unit is responsible for requesting on the outside box to make an appropriate marking according to the customer.程序文件 Procedure document不合格品控制程序编号 No.Q-08-10版本 Rev.: A程序文件 Procedure docume

54、nt不合格品控制程序编号 No.Q-08-10版本 Rev.: A日期 Date:08/09/01nonconforming control procedure PAGE 11 /15 页 PageThe quality department should keep an unqualified report and later on any record of measure adopted, include the degradation granted to use of record.息的人员应在第一时间通知环境物质管理者代表。Discover at any time having m

55、aterial, semi-processed goods, finished product or customer to tell the bad condition of the environment material, detection or receive the personnel ofwith information should at and at that time notice environment material the governor represent.1。The product reflux distance sees an enclosure 1.不合格

56、问题处理()2、4。The unqualified problem processing (original material, process, reject goods) flow chart sees enclosure respectively 2, 3 and 4.报废标准：Discardstandard:经过两次或两次以上非外观修理的Passbytwiceortwiceandabovenon-externalappearancetofix分析后无法复原或复原后产品可靠性达不到要求的Analytical behind cant restore to original or resto

57、re to original the product credibility to could not reach request behind超过保质期限要求或复验挑选后不合格的Unqualified after exceeding to protect quality term to request or replying to check to choose of工程变更引发的无法继续使用且超过保质期限的The engineering alteration causes of cant continue to use and exceed to protect quality term所

58、使用的材料不符合相关法律法规或其它要求的仅供*公司内部使用程序文件 Procedure document不合格品控制程序编号 No.Q-08-10版本 Rev.: A程序文件 Procedure document不合格品控制程序编号 No.Q-08-10版本 Rev.: A日期 Date:08/09/01nonconforming control procedure PAGE 12 /15 页 PageThe material used not agrees with to match related law laws or other requests处理。All scrapped and

59、original materials, notify a safe and logistic department a processing after being granted by the each responsibility section application in the ware, semi-processed goods and the finished product.Relevant document(1) 产品标识和可追溯性控制程序 (*W-07-10)Product marking with can trace back to sex control procedure(2) 检验和试验状态控制程序 (*Q-08-04)Examination with experiment appearance control procedure(3) 纠正预防措施控制程序（*Q-08-13）Rectify the control procedure of the prevention