麦德龙食品安全体系培训课件

1、锦江麦德龙现购自运有限公司合肥包河商场 麦德龙食品安全体系Metro Food Safety Management2030710 MCC Presentation Template.potHACCPSGS AuditSGS审核Crisis management危机管理Good hygiene practice良好卫生操作规范Cleaning in store门店清洁Shelf-life control货架期管理Cold Chain冷链Training培训GovernmentRelationship政府部门联系Own brandsManagement自有品牌管理Customer complain

2、t顾客投诉Supplier control供应商控制Food hygiene食品卫生Customer Satisfaction顾客满意Culture change改变思维和习惯Pest control虫害控制3030710 MCC Presentation Template.pot麦德龙食品安全体系供应商的选择 supplier selection配送中心 Distribution center商场食品安全保障 - HACCP顾客投诉 Customer complaint顾客交流 Customer communication政府联系Government relationship2麦德龙食品安全

3、体系4030710 MCC Presentation Template.pot6030710 MCC Presentation Template.potHACCP 认证HACCP Certificate麦德龙是国内第一家推行HACCP质量体系并获得认证的零售企业We are the 1st retailer in ChinaFor HACCP certification麦德龙食品安全体系7030710 MCC Presentation Template.pot自有品牌供应商的控制Own brand management必须通过专业机构（SGS,ITS等）审核才能成为麦德龙自有品牌的供应商 Th

4、e supplier should be audited by professional auditor (SGS,ITS)审核后提出整改要求，帮助供应商不断改进 Corrective action by supplier每12年定期审核 Regular audit, once per 1-2 years供应商的选择 Supplier selection2麦德龙食品安全体系9030710 MCC Presentation Template.pot所有通过配送中心QA检查的产品都有相应的收货标准QA人员依据收货标准进行质量检查，验收. Distribution center have set u

5、p series of detailed goods receiving standards, QA staff checks goods according these standards. 车辆检查清洁、温度Check the temperature, sanitation of vehicle 产品检查外观、标签、货架期等 Check goods package, labeling, shelf lifeetc. 证书检查Check certificates 不同区域有温控要求Different areas with different temperatures 每日检查记录Daily

6、record- 有环境卫生控制制度Regulation for sanitation 定期自查Periodical inspection 每季度第三 方审核 3rd part company audits quarterly 车辆温度有控制 Control the temperature of vehicle 车辆清洁有控制 Control the cleaning of vehicle 肉类产品运输车辆执行清洁消毒，开具车辆消毒证 Clean the vehicle of meat transportation, issue the truck certificate from govern

7、ment 运输前产品签封，确保其运输途中不受污染和触及 Seal the truck before departure to avoid touch or contamination收货 Goods receiving 仓储 Storage运输 Transportation配送中心Distribution center2麦德龙食品安全体系 METRO food safety system10030710 MCC Presentation Template.pot冷链配送中心收货储藏发货运输商场收货冷链控制下的食品安全完善的冷链运作确保食品安全 11030710 MCC Presentation

8、 Template.pot商场食品安全保障 - HACCPFood safety assurance in store - HACCP2HACCP体系的建立：Establish HACCP system 控制各个环节，防止食品对消费者造成危害 Control each point to prevent the risk of food for our customer 7-步骤清洁方法 7 steps for cleaning 冷链控制 Cold chain management 良好卫生规范 Good sanitation practices麦德龙食品安全体系 METRO food safe

9、ty system12030710 MCC Presentation Template.pot肉类，水产，果蔬产品有独立收货口 Meat, fish and fruit & vegetable have their own dedicated goods receiving platforms不同操作区域有效分隔 The different processing areas are separated 有良好的温控环境 Sales area with controlled temperature2商场食品安全保障 - HACCPFood safety assurance in store -

10、HACCP麦德龙食品安全体系 METRO food safety system13030710 MCC Presentation Template.pot2各部门都有标准工作服，工作帽 standard uniform for different departments商场食品安全保障 - HACCPFood safety assurance in store - HACCP麦德龙食品安全体系 METRO food safety system14030710 MCC Presentation Template.pot2加工区域使用带盖、脚踏垃圾桶 In the processing area,

11、 we only allow pedal garbage bin with cover不同部门使用不同颜色垃圾桶 Different colors to separate garbage bins into different departments商场食品安全保障 - HACCPFood safety assurance in store - HACCP麦德龙食品安全体系 METRO food safety system16030710 MCC Presentation Template.pot2HACCP专用刀具 HACCP professional knifeHACCP专用清洁刷 HAC

12、CP professional cleaning brush商场食品安全保障 - HACCPFood safety assurance in store - HACCP麦德龙食品安全体系 METRO food safety system17030710 MCC Presentation Template.pot2收货质量检查：Quality check during goods receiving肉类检验检疫证、车辆消毒证、豆制品送货单等等 Animal Product Quarantine Certificate, Transport Vehicle Pasteurize Certifica

13、te, Delivery Note of bean productetc.蔬菜到货农残测试 - 拒收不合格品 Check pesticide residues in vegetable reject unqualified goods产品质量检查: Check goods quality产品生产日期、保质期检查 Check product date, shelf life商品标签检查 符合国家法律法规 Check labeling abide by national regulation商场食品安全保障 - HACCPFood safety assurance in store - HACCP

14、麦德龙食品安全体系 METRO food safety system19030710 MCC Presentation Template.pot2冷链的维护：有效温度控制 Maintain the cold chain: control the temperature正确的收货、储藏、销售温度，定期记录 Control the right temperature of goods receiving, storage and sales area, record them termly为顾客提供特殊包装，如冰液袋，保温盒等 Provide solution for our customer,

15、for example: isolated bags or boxes商场食品安全保障 Food safety assurance in store麦德龙食品安全体系 METRO food safety system20030710 MCC Presentation Template.pot2卫生：食品安全的保证 Sanitation: the key point of food safety正确清洁方法 Right cleaning procedure保证各区域卫生、操作台及工器具卫生 Assure the cleaning of tools, processing tables and a

16、reas人员卫生 Personal hygiene保质期管理：The management of shelf life分工到人，责任分明 Request dedicated staff to check it做好计划，定期检查 Prepare the action plan and check it termly商场质量经理随时抽查 Random check by store quality manager商场食品安全保障 Food safety assurance in store麦德龙食品安全体系 METRO food safety system21030710 MCC Presentat

17、ion Template.pot2商场卫生及质量审核：Hygiene & quality audit in store专注于食品卫生和安全 Focus on food hygiene and safety审核以及取样作微生物分析 Audit store and sample articles for microbe testing请具有丰富经验的第三方审核公司，保证客观性和均一性 Entrust professional third party audit company to assure the objective and uniform result商场食品安全保障 Food safet

18、y assurance in store麦德龙食品安全体系 METRO food safety system22030710 MCC Presentation Template.pot商场有专职质量经理 Dedicated store quality manager 落实，贯彻、执行公司的质量政策 Follow, implement METRO quality policy 检查商场收货产品质量 Check quality during goods receiving 定时检查商场相关区域的温度和清洁 Check the temperature and cleaning in related

19、areas 开展培训，提高商场人员的质量意识和规范操作 Train for store staffs, improve quality awareness and procedure2商场食品安全保障 Food safety assurance in store麦德龙食品安全体系 METRO food safety system23030710 MCC Presentation Template.potHACCP & Quality Manual HACCP手册、质量手册2麦德龙食品安全体系 METRO food safety system24030710 MCC Presentation T

20、emplate.potCommunications effort信息传达需要High高Level 3Elevated public concern公众关注升级 Significant consumer risk对消费者产生了重大危害e.g. Sudan III found in fresh egg and exposed in several cities media鲜蛋中发现苏丹红，并在多家城市媒体上曝光Level 1 Little or no public concern很少或几乎没有引起公众关注 No risk to consumer对消费者没有危害e.g. Peroxide value

21、 out of norms in oil食用油过氧化值超标 Level 2Public concern引起了公众关注 Risk to consumer can not be ruled out对消费者产生了难以消除的危害e.g. Pest found in food and exposed on local media 食品中发现虫子并在地方媒体上曝光High高Public concern/consumer risk公众关注程度/对消费者的危害Low低质量相关事故危机管理Quality Related Incident Management26030710 MCC Presentation T

22、emplate.potQM or FM in affected store事发门店的质量经理或楼经Country Manager总经理Crisis management group危害控制小组BUM区域经理SGM店长Buyer采购Instruction指示Notify通报All Stores所有门店Notification通知报n4HQ QA/HQ PR 总部质量部和公关部Notify通报Notify通报HQ QA 总部质量部Head of QA Metro Group德国总部质量经理Information Flow 信息传递流程Withdrawal产品撤回3127030710 MCC Pre

23、sentation Template.pot麦咨达是麦德龙集团于2007年在中国投资一家独资农业咨询公司。根据国际标准，对企业整个产品供应链提供专业质量培训与咨询。将更多安全的和全程可追溯的产品推向海内外市场。1. 麦咨达是谁29030710 MCC Presentation Template.pot 可追溯体系09年中央一号文件第八条明确表示“实行严格的食品质量安全追溯制度、召回制度、市场准入和退出制度 ”。我国6月1日开始实施的食品安全法，虽没有标注食品可追溯性。但明确表示加强各种记录(记录是实施可追溯的基础和前提)，从而为我国可追溯纳入法律要求铺平道路。可追溯体系建立是我国食品安全的发展方向。30030710 M