湖南广播电视大学商务英语4Unit2 形考成绩-单元自测2（10分）答案

1、试卷总分:100 得分:100一、选择填空题（每题10分，共5题） Hello, is that Sail Moving Company? _?Yes, this is Jack speaking. Thanks for calling. What can we do for youYes, Im Jack. Thanks for calling. What can we do for youYes, speaking. What can I do for you答案:A2. What is the distance between the new building and your offi

2、ce? _.It is near to the bus stopIt is about 15 kilometersIt is very close答案:B3.If things have _ , the person youre talking to will want to know the reasons.got upgone wrongturned down答案:B4.Customers wont find store clerks sitting around _ .watching TV or playing cardsto watch TV or play cardswatchin

3、g TV or to play cards答案:A5.The American idea of customer service is _ each customer the center of attention.madeto makemake答案:B二、阅读理解/翻译/完形填空（题型随机）（共50分）6.翻译：为句子选择正确的翻译（每题10分）。The American idea of custom service is to make each customer the center of attention.美式客服理念认为每位客户都是关注的焦点。美国的客户都有以自己为中心的想法。美国

4、的客户服务人员都有以客户为中心的想法。2. Many products come with a money-back guarantee.许多产品都要先付款得以保障。许多产品都有退款承诺。许多产品都要退款。3. Make sure to look your customers in the eye.确保要把顾客像眼睛一样珍视。确保把顾客看在眼睛里。确保要直视顾客的眼睛。4. Always look for ways to go above and beyond the expectations of your customers.一定要想方设法，超越顾客的期望。一定要寻求在顾客期待之外的想法。总是要寻找达到顾客期望的方法。5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。最糟糕的事情是到了最后一刻还没有装船。最糟糕的事情