文本讲义ahlei课程

1、8/25/2022Hospitality and Tourism Management Program1Chapter 8Leadership and Facilities Management8/25/2022Hospitality and Tourism Management Program28.1Which characteristics of a facility play critical and varied roles in the hospitality and tourism industry?Guest satisfactionManufacturing plantMark

2、et identityIndustry growth8/25/2022Hospitality and Tourism Management Program38.2What are some of the costs of development and construction of a facility? These costs include: Construction; furniture, fixtures, and equipment (FF&E); development fees; (architectural, consultant, legal, accounting); p

3、ayments (surveys, feasibility studies, insurance, soil tests); and financing. Hotels also have pre-opening costs, which include: Employee salaries, training, advertising, promotions, and office expenses. 8/25/2022Hospitality and Tourism Management Program48.2The money used by a company to improve lo

4、ng-term physical assets such as property, buildings, or equipment. These are expenditures over a minimum dollar amount for the purchase of items and equipment expected to last more than one year. CapEx can include replacing worn-out furniture or equipment, as well as replacement due to changing tech

5、nology or market demand.What are capital expenditures (CapEx)?8/25/2022Hospitality and Tourism Management Program58.3What are the five steps the U.S. Department of Justice has identified to help new lodging properties comply with the ADA?Obtain copies of the ADA requirements and give them to your ar

6、chitect and building contractor.Tell your architect and building contractor that you expect your new facility to comply with the ADA.Make sure the building plans do not contain common ADA mistakes.Make sure the facility is being built according to the ADA requirements as shown in the building plans.

7、Inspect the facility at the completion of construction to identify ADA mistakes and have them fixed.8.48/25/2022Hospitality and Tourism Management Program6Energy ConservationImproving efficiencyReducing operating hoursReducing the load being suppliedRecovering and reusing waste energyUsing the least

8、 costly energy sourceEnergy Managementachieving the minimum possible energy use and cost while maintaining comfort levels.Submeteringmonitoring the energy consumption of individual equipment or operational areas.How can hospitality and tourism operations reduce their energy usage?8/25/2022Hospitalit

9、y and Tourism Management Program78.5Facilities have a variety of emergency systems to ensure guest and employee safety during emergency situations. These include:Power (UPS and generators)Lighting (exit signs)Communication (EVAC systems)What is emergency systems planning?8/25/2022Hospitality and Tou

10、rism Management Program88.6Which alternative materials can facilities incorporate into renovation and building projects? FlooringBamboo, cork, recycled carpet tiles, reclaimed woodInsulationRecycled paper, wood pulp, cotton, denim, recycled plasticRoofingMetal roofing materials, living roofsGlassDou

11、ble-paned windows, solar film coveringCementLight colored and porous cement FabricCotton, jute, wool, hemp, bamboo, and sisal8/25/2022Hospitality and Tourism Management Program98.6Energy consumption data for 12 months using meter readings or invoicesArea data for guestrooms and corridors, meeting space area, and total areaArea of private space (back of house) and total area which is air-conditioned/heated within that spaceCar