酒店各部门礼貌用语(中英文)

1、武陵源宾馆员工礼貌服务用语牙 刷toothbrush牙 膏toothpaste9 nine10 ten 四、基本礼貌用语再见！Bye-bye!请问我能帮到您什么吗?This wayplease./ That way please.插座 plug烟灰缸欢迎您下榻我宾馆。What can I do for you?/May I he房lp卡寄存。一、常用词汇先生/女士 sir/ ladyashtray信封 envelope衣架 caatWelcome to our hotel!欢迎 welcomeyou?请稍等。Wait a moment please.Keep you key, please.房

2、间没有水。卫生间Toilet/ W.C/ lavatory/ bahtahngers您好 Howdo you do!/ Howare不用担心。Don t worry!There is no water in the room.room中餐厅Chinese restaurant 西餐厅west restaurant湿巾 wet towel茶水teas绿茶 green tea北京二锅头erguotou madeinyou!早上（上午/下午）好。Good morning(afternoon)谢谢。Thank you!不用谢.Not at all./You are welcome./ThastOK.谢

3、谢您提出的宝贵意见。Thank you for your advises. 祝您住店愉快。泡脚 feet-dippingBeijing晚安！I wish you have a good time in our演艺中心 showplace 全陪啤酒 beer电话号码telephone numberGood night!祝您节日快乐五、前厅部日常用语请把这个灯打开一下。hotel.打扰一下，您的行李到了。导游 tour guide司机driver房间号码room numberHave a good holiday!Can you turn the light on, pleaEsxec.use m

4、e, Here are your luggage.香皂soap沐浴液新年快乐！请把空调打开一下。您好，您的行李需要寄存吗？shower二、方位：Happy new year!Please open the air conditionerH.ow do you do. Would you like to洗发液 shampoo卫生纸 toilet paper电吹风 hair drier剃须刀 razor 毛巾 towels浴 巾 bath towel面巾 face towel梳子 comb前 front后 behind左 left右 right 三、数字 0100 zero1 one2 two3

5、three4 four5 five 6six7seven8 eight生日快乐！Happy birthday! 对不起！Sorry!没关系！Don t mention it!不要紧！It doestn matter.别客气！You are welcome!现在几点了？Whattime is it？ / What s the time?现在是 10：30It is half pastctleoncko.请往这边/那边走。keep your luggage?六、餐饮部日常用语请/这边请.This way, please.请问先生/女士（小姐）需要用餐吗？Would you likesomethin

6、gto eat, sir/madom/miss?Excuse me. This is your bill, please check it.这是找回的零钱，请清点。Sir/madom, here is your clear soup.您好，您需要什么酒水？Zhuyeqing, Which are the same tastewith wine from Korea, and they are very cheap.The collect call to Korea. 空调不制冷（热）。The airconditionerdoesnt work请问您共几位？Here isyour cashes,

7、pleasecheckHow do you do, what kind of win 您e可以试试我们中国最有名的酒now.How many , please?it.would you like?五粮液，剑南春和酒鬼酒。请把这个灯打开一下。您好，这是我们的菜单，请您过先生/女士，您的菜已经上齐了。我们这里有啤酒、白酒和红酒，Youcan taste our Wuliangye,Can you turn on the light, please?目。请问还需要加点什么吗？还有饮料。Janlanchun, and Jiuguijiu. That房a间re没有热水。How do you do, th

8、is is our menuS,ir/ Madom,here are all yourWehave beer,white wine, redthe most popular white wine inThere is no hot water in the room.please have a look.ordered, wouldlike somethingwine and beverages.China.请问您的房间号码是多少？请您稍等。Just a moment, pleasee.lse.有我们当地产的白酒，口感很好请您买单。May I have your room number?请慢用

9、。Help yourself!好走，欢迎下次光临。Bye-bye! Welcometo our hotel next time.先生/女士，请问您需要喝什么酒/饮料?请慢用。Help yourself.先生/女士，请问需要试一下本餐厅的招牌菜吗？Sir/madom,would you liketry todays special?先生/女士，请允许我介绍一下本的，您要不要买瓶尝尝？We have the white wine made in ZhangjiajieI,t tastesvery good, how about trying some?韩国酒水只有真露。Wehave only on

10、e kind of Korea wine, Chamjinisulro Soju.Mayyousettleyourbillnow, please?七、前厅部日常用语您的叫早时间已到。Goodmorning, this isyour morning call.热水怎么开？How to open the hot water? 左边是热水，右边是冷水。Hot waterison thelefta,nd cold water is on the right.您好，接待处。Goodmoring(afternoon/evening),Excuse me, sir/madom/miss, What餐厅的土家

11、风味餐吗？我们这里还有二锅头、竹叶青，我让您的导游跟您说，好吗？this is the reception.would you like to drink?对不起，打扰一下，这是您的帐单，请过目。Sir/madom, mayI suggest our special in Tujia food for you? 先生/女士，这是您点的例汤。口感和韩国的烧酒差不多，而且价格也便宜。WestillhaveErguotouandMayI ask your guiderto speak with you.韩国对方付款。这是您需要的手纸。Here is your toilet paper.八、管家部日常

12、用语我的钥匙锁在房间里了，麻烦帮您这边请。This way please.这是您的房间，请进。This is your room, come in plea九se、.财务（收银）部日常用语I am pleasure to service for you! 对不起，您拨的电话正忙，请您我开一下门好吗？I lost my key in the room, can欢迎再次光临。Wyeolucome to our hotel again.不用谢，这是我们应该做的。You are welcome.it is my duty.您好，前台收银，请问有什么可以帮到您的？稍后再拨好吗？Sorry,the Cal

13、lingis busy now,help me to open the door?祝您晚安。电梯在这边，这边请。Good morning, front desk cashieprl,ease try again later.房间太热（冷）了，请开一下空I wish you have a good night.The loftis over here,thisway,may I help you?我马上通知服务员，您请稍等。调好吗？您一路走好。please.早上好，麻烦将您的早餐券给我，I am asking the attendant for you,Its too hot(cold)C,an

14、 you openthe air conditioner, please? 对不起，打扰了。Execese me.Have a good journey.祝您旅途愉快。Have a happy journey./Have a good trip.餐厅在那边，请那边走。The restauranits over there,that way, please.这是您的房卡，请收好。好吗？Goodmorning, MayI get your vouches, please?这是您的发票，请收好。just moment please.服务员正在检查房间，您请稍等。The attendantis che

15、ckingroom, just moment, please.请问您还需要什么帮助吗？您退房吗？请把房卡交给前台。Here is your roomkey, please keHeepreis your receipt,keep it请问对我们的服务有什么建议What else can I do for you? 您需要打扫卫生吗？Would you likemeto clean up your room right now?/MayI clean your roomnow, please?对不起，让您久等了。I am sorry to keep you waitingWould ypu li

16、ke to check out? pleasegive your room key to the front desk.请问您的房间是不是需要维修？ Housekeeping, may I help you? 现在已经维修好了，您可以放心休息了。Esvoerythingis allright,you canit.这是您需要的东西，放这里可以吗？Here are allyou need,may I lay them here?小心地面滑。Watch your step, please. 马桶堵住了。please.请问您是否有贵重物品需要寄存？Do you have something to 请问

17、您的房间号吗是多少？What syourroomnumber, please?/May I have your room number?吗？Whatdoyousugest to our services?非常感谢您提出的宝贵意见。Thank your very muchfor your advises.这是您的费用清单，请您核对一下。long.have a good rest now.The water closet is clogged up.能为您服务，我感到非常荣幸。Here is your bill, please check it您好，我们的早餐时间是 6：00 至 8：30。Sir/madom, please sign here. 我立即叫服务员过来，请稍等。How do you do, our breakfast tiImell send a room attendantrightis from 6:00 to 8:30(scilxocok tohalf past eight)您好，我们的早餐时间是 7：00 至 9：00。away, just mome