物业管理专业英语Module Seven

1、I中等职业学校教学用书（现代物业管理专业）主 编 俞苏鸣物业管理专业英语电子教案Module SevenReception Affairs IIISection 1 Talking Face to Face Whats the matter? Would you fill the form, first? Anything I can do for you? When are you at home? Yes, my bike was lost At every weekends Ok, is this all right? Theres something wrong with my cei

2、ling. Practice the conversationGlad to meet you, sir. Any problems?There is something wrong with I am sorry to hear that. Bur dont worry, well try our best to help you.Thanks. I will wait forDo It YourselfReceive the residents who come to complain patiently.Help them warmly.Greet the residents with

3、trouble.Greet the guests who have some questions.Follow the SamplesGreeting and Dealing with Trouble (I)Lin Hong: Good morning, Madam. How can I help you?Elizabeth: Good morning. There is something wrong with the water pipe in my room, it get clogged. I wonder what I shall do?Lin Hong: Dont be worri

4、ed about that, Madam. Ill call the company at once and ask them to repair it as soon as possible.Elizabeth: Ok, then I will wait for them. Thank you.Lin Hong: My pleasure. I hope it will be fine quickly.Greeting and Dealing with Trouble (II)Lin Hong: Glad to meet you, Sir. Whats wrong with you?Dougl

5、as: Oh, my God, I wont believe it! Last night I put my bike in the front of my house, but I cant find it this morning.Lin Hong: What? Thats too terrible. Are you sure that you really put it there? Havent you put it in other places?Douglas: I am sure, and before I left it there I had locked it.Lin Ho

6、ng: Well, perhaps some of our security personnel have put your bicycle in some other safer places for you.Douglas: I hope so.Lin Hong: Now please describe your bike and leave your name as well as your telephone number. Douglas: Its a black one with a basket in the front of it. And the number of the

7、bike is 31256. My telephone number is 4564332, and I am Thomas Douglas.Lin Hong: Ok, I will ask the security department. As soon as we find it we will connect you.Douglas: Thank you very much.Act out Here are some groups of short conversations. Replace the Italicized words into the ones in the word

8、bank.Word Bankceiling; door; lights; refrigerator ; gas; bathroom;There is something wrong with my water pipe.OK, Well deal with it as soon as we can.Excuse me, sir, the tyre of my car is broken. Could you please help me?Of course. Its my pleasure. Dont be worried.Good morning, Madam! Is there any t

9、rouble? How are you doing now?I am fine. But the air-condition in my house is broken now.I am satisfied with the life here. But there is something wrong with my heating.Thats OK except for the shortage of parking places.Put in Use Imagine you are a receptionist, fill in the blanks with proper words

10、to finish the whole conversation. You: _ afternoon, Mrs. Smith! Whats the _ with you?Mrs. Smith: Yeah, Im going to be crazy _ the big noise made my neighbors. They really drive me furious.You: Oh, I am _ to hear that. How could they make so much noise?Mrs. Smith: Thats too _. The neighbor upstairs d

11、anced at night with loud music. It seemed to tear the whole floor off, and another one frequently has party in his house lasting for quite a long time.You: Yes, thats too bad. But dont _, well take an investigation with regard to this matter.Mrs. Smith: OK, I want to see a quick end to the problem.Y

12、ou: Well, Have you got _ else annoying you?Mrs. Smith: No, its all fine except _ the noise.You: We promise that it will be solved as _ as possible.Mrs. Smith: That will be fine, thanks!You: afternoon, Mrs. Smith! Whats the with you?Mrs. Smith: Yeah, Im going to be crazy the big noise made my neighbo

13、rs. They really drive me furious.You: Oh, I am to hear that. How could they make so much noise?Mrs. Smith: Thats too . The neighbor upstairs danced at night with loud music. It seemed to tear the whole floor off, and another one frequently has party in his house lasting for quite a long time.You: Ye

14、s, thats too bad. But dont , well take an investigation with regard to this matter.Mrs. Smith: OK, I want to see a quick end to the problem.You: Well, Have you got else annoying you?Mrs. Smith: No, its all fine except the noise.You: We promise that it will be solved as as possible.Mrs. Smith: That w

15、ill be fine, thanks!Imagine you are a receptionist, translate the sentences into English to finish the whole conversation. You: Hello, Mr. Anderson. What can I help you?Mr. Anderson: Yes, （我发现在这儿停车很难，因为这里的停车位不够） You: Thats true. We have also noticed that problem. (我们的社区委员会正计划建立一个新的停车场) I think it co

16、uld eliminate your inconvenience of finding parking space.Mr. Anderson: Oh, really? Thats great. The road will never be in chaos any more! I mean cars are parking everywhere in disorder now.You: The project will be on immediate action. (停车场马上就可以投入使用。)Mr. Anderson: Pretty good. Thank you! Section 2 R

17、eadingSkip and Scan the passage then answer the question:How to receive a resident with trouble?Answer the following questions according to the text. 1. When the residents meet trouble, what will they do most of the time?2. What should the receptionist do when a resident come to complain?3.Why did M

18、rs. Isabel complain to the author?4.What did the author do?5.Was Mrs. Isabel satisfied with the authors reception?6. In the authors opinion, how should a receptionist treat the complaint? Section 3 PracticeDiscuss If you are a receptionist of a housing estate, what will you do if a resident complain

19、 to me about the shortage of recreational equipments?How many ways can you think to complain besides giving an account of your trouble to the receptionist?If you are the manager of the property company, one of your receptionists received the resident rudely, how will you deal with the matter? Summar

20、ize Discuss with your partner, and make a summary of the important elements of how to settle the complaint. Role-play Suppose you are a receptionist or a secretary of the community office, and your partner is a resident with trouble, please compose a dialogue according to the following situation.The

21、 new neighbor doesnt know the rules of the housing estate so that he throws the garbage in a wrong place; The kids of neighbor often pluck the flowers that you plant in your garden. A burglar broke into your house and stole some money one night. You left your keys at home and cant enter your room. S

22、ection 4 Writing Posters (II) Read the following notice, and try to translate it into one passage. A Yard SaleBUY A PIECE OF FURNITURE& GETA WALL ORNAMENTIN FRONT OF APARTMENT 408From Friday to SundayBuy any piece of our old furniture andReceive a wall ornament at no cost.Beautiful for decorating yo

23、ur room.Thats cheap enough!Choose from a selection of designs and colors.Please design a poster according to the passage given below: If you buy one delicious hamburger at regular price from November 1 to 30, you can get one any kinds of cakes at 50% off at the Happy Bakery. Furthermore, if you buy

24、two hamburgers, you can get one cake free of charge. Not only the hamburgers but also the cakes are of various flavors and shapes.Translation We have shirts in a collection of styles and colors.If you buy a sweater, you can get a bonus matching trousers.Those coupons are valid from December 20 to 25

25、.This kind of skirt is 50% off its regular price.Section 5 Have FunI am her FatherA stand-looking gentleman was upset at the dress of some young people on the street. “Just look at that one,” he said to a bystander. “Is it a boy or a girl?”“Its a girl. She is my daughter.” “Oh, I am sorry. Please forgive me.” Apologized the man, “I dont know you are her mother.”“Im not,” snapped the bystander. “Im her father.”Words and Expressionsceiling n. 天花板，顶棚 complain v. 抱怨，诉苦，发牢骚pipe n. 管道，输送管 clog v. 障碍，阻塞security n. 安全，保证 personnel n. 全体人员，员工describe v. 描述，形容，叙述 connect v. 连接，联系，结合tyre n. 轮胎 air-condi