高教版中职英语(基础模块第3册)Unit4《Illhavetohavemycellphonereplaced》教学课件

1、Unit 4 ReadingRevisionHow can I help you, sir?What is the problem?Im so sorry for the inconvenience we have caused you.Would you like a refund?Would you please show me your receipt?Sentence Patterns:Staff:Customers:I bought . in your shop. . (problem)Its still under guarantee.Im very disappointed at

2、 its quality.I want to have . replaced.Thank you!Live ShowWords Spellingcomplain v./ complaint n.leaflet apologize pldaz v. apology pld n.expressassembly linesembl contractsign a contractphotographerftgrf(r) Words Guessing1. You helped me a lot, so I want to express(表达) my gratitude to you. 2. The b

3、ig fire cause a big loss.3. Congratulations! You can come to work in our company at once. As for your salary(薪水）, you will get the same as other workers. 4. If you want to earn more money, you should reduce the cost(成本).5. You are the manager, so you should arrange the staffs job. 6.understandmising

4、Patience n.delayed solution deal withexpect 期待，期望解决方式处理耐心延迟的Reading Dear Mr Smith, I felt very sorry to read your letter of August 17 about the incorrectly produced leaflets. Since we have been partners for so long, I have already worked out a solution to this problem. Thomas R. SmithDrivers Co.3489

5、 Green Ave.Olympia, WA 98502ReadingReading First of all, I express my apology for the delayed production. The assembly line of our company broke down so that we couldnt finish it on time. As we have signed the contract, we will pay for your loss. Secondly, as for the incorrectly produced leaflets, I

6、 think there must have been a communication problem between us. We thought that you expected black and white leaflets. Were sorry for the mistake and well take all the incorrect leaflets back and produce full color copies for you immediately. Whats more, we will reduce the price by 10%. Reading You

7、can decide on when and where to take the photos again. Our photographer will arrange for you to meet, wherever you want to. Sorry again for all the trouble. Hope there will be no more misunderstandings. Thank you for your patience.Sincerely,Richard BrownPresidentRead and choose.ReadingWhat is the le

8、tter for?Making a complaint.Discussing a project with a business partner.Expressing gratitude.Dealing with customers complaint.What problems are the complaints about?1. the delayed production2. incorrectly produced leafletsRead and complete.ReadingProblemReasonSolutiondelay of productionincorrectly

9、produced leafletsThe assembly line of thecompany broke down.There was a communication problem. They thought Mr Smith wanted black and White leaflets.Pay for Mr Smiths loss.Take the incorrectleaflets back and produce the full color leaflets immediately. Reduce the price for Mr Smith by 10%.Discussion

10、 Discuss and choose what Mr. Smith complained in his letter.We were very disappointed to see the leaflets you produced for our company.We expected to get the leaflets on August 10, but you sent them to us on August 16.The color of the leaflets is not as beautiful as we agreed in the contract.We expe

11、cted full color leaflets, but instead, we found black and white photos in the leaflets.The delay of 6 days has caused us a big loss.( )( )( )( )( )WritingOral PracticeLetter Patterns Dear ., Para1: Express the apology. Para2:Give the solution. Para3: Say sorry again! Yours, . First of all, .Secondly

12、,.Whats more, .Please imagine, you are Mr. Smith now, you are writing the complaint letter!Please discuss with your partners.Letter Patterns Dear ., Para1: Express the disappointment. Para2: Show the problemFirst of all, .Secondly,.Whats more, . Para3: I hope to receive your reply! Yours, . SampleWr

13、itingDear Sir, We were very disappointed to see the leaflets you produced for our company. First of all, we expected to get the leaflets on August 10, but you sent them to us on August 16. Secondly, We expected full color leaflets, but instead, we found black and white photos in the leaflets. Whats

14、more, the delay of 6 days has caused us a big loss. We suggest that you give us a 10% discount. I hope to receive your reply! Yours, Thomas R. SmithHomeworkP61 Exercise 13Read and answer.WritingDear Sir, We are writing to inform you that the cameras we ordered on July 13 arrived in unsatisfactory co

15、ndition. After examination, we found that 5 cameras were badly damaged, obviously because of the poor packing. Therefore, we cannot sell them at the normal price and suggest that you give us a 10% discount. If you cannot accept, Im afraid we shall have to return them for replacement. Hope you unders

16、tand that we expect compensation for our damaged goods. Yours, Carl ThomasThe cameras were badly damaged.Yes, because the damage brought inconvenience to the customers.Read and answer.Writing1) What had happened to the cameras by the time they reached the customers? _2) If you were the manager, woul

17、d you agree to give a discount to the customers? Why or why not? _3) If you were the manager, what would you do to avoid such inconvenience to customers in the future? _We may set up some regulations to avoid similar problems.Read and complete.Writing first of all secondly whats moreBB Bridge Ltd.13

18、2 Riverside RoadLondon, EnglandDear Mr Thomas, I am very sorry to learn from your letter of August 15 that the cameras you ordered on July 13 were damaged during shipping. Writing _, I express my apology for the inconvenience we caused you. _, _ as you asked. _, _ _ to avoid future inconvenience to

19、customers. We regret your need to write to us, and we guarantee the safe delivery of your orders in future. Yours, John BarrettFirst of allwe agree to give you a 10% discount I have set up some regulationsWhats moreSecondly编者语要如何做到上课认真听讲？我们都知道一个人的注意力集中时间是有限的，一节课45分钟如何保持时时刻刻都能认真听讲不走神呢？1、往前坐坐的位置越靠后，注意

20、力就越难集中。老师不会注意到你的事实可以让你不再紧张，放心去做别的事情。坐在后面，视线分散，哪怕你是在看老师，如果有人移动，你的视线就会飘到那个同学的后脑勺上去，也就无法集中注意力。而且，坐在后面很难读到老师的表情。认真听讲不单纯是指听老师说的话，把握老师的表情和语调之类的小细节也是很有必要的。说话比平时更用力，或者表情严肃地强调的那个部分几乎百分之百地会出现在考试中。但是如果坐在后面，那种重要的提示就全都错过了。与此相反，如果坐在前面，首先心情就很不同，自己比别人靠前的感觉让你听课时的态度变得更积极。与老师眼神交会的机会增多，感觉就好像是老师在做一对一个人辅导。有的学生恰恰就是因为这一点，讨厌坐在前面。和老师眼神交会非常有负担，稍微做点儿小动作就会被老师发现，非常不方便。而且坐在前面说不定还会被问到一些难以回答的问题。但是，那却是提升成绩最快的方法。学习要带有一定程度的紧张感，坐在前面，自然而然就会紧张起来。没有必要自己费心思集中精神，那种环境就能帮助你做到。虽然看上去好像不太方便，但其实那才是最便于学习的位置。2、不要看书，要看老师的眼睛只要老师不是在一味地读教材，那老师的“话”就不可能和你低头看着的教材上的“文字”一致。头脑聪明的学生，也许能做