商超零售卖场百货门店运营管理 沃尔玛 基础领导艺术培训课 Lesson10-Empowering

1、Store of Learning第十课培训店领导艺术阅读练习Store of Learning- Confidential - TIME MMMM, yy January, 09 Training, HRPage PAGE 6 of NUMPAGES 6Success is the maximum utilization of the ability that you have.成功就是将你的能完全发挥出来。 Zig ZiglerLEADERSHIP LESSONEmpowering Your Associates授权给员工“Managements job is empowerment,an

2、d empowerment basically means,Give a man a fish and you feed him for a day.Teach him how to fish, and you feed him for a lifetime.”管理的工作就是加强，加强最基本的含义就是“给一个人一条鱼，你可以喂饱他一天，教他怎样捕鱼，你就喂饱了他一生。”Stephen R. CoveyManagers are here to help our Associates do a better job. As you Coach By Walking Around you shoul

3、d be seeking ideas and opinions from your Associates. We believe that our people control themselves. They are not controlled by Managers. We encourage our Associates to set goals for improving themselves and their job. It is your job to help them and to supply the necessary tools to assist them in a

4、chieving both company goals and their own goals. It is not what we have done, it is what we have believed! These beliefs have spelled success.”领导层在这帮员工做好每项工作，当你在他们周围指导时，你应该从员工导找些好点子和意见，我们相信我们的员工不是被领导层控制，而是自这，我们鼓励我们的员工设定一个目标提高自我，做好工作，你的工作就是帮助他们，提供他们需要的工具辅助他们达到公司目标和自我目标，这不是我们已经做了的，这是我们一直以来坚信的，而我们的坚信构成

5、了成功。-Don Soderquist Vice Chairman & COO, Wal-Mart Stores, Inc.沃尔玛公司副主席、首席营主管Sam Walton on People Management:山姆沃尔顿的人力管理说：“Most Managers lead by fear and intimidation. They think that being tough is being a leader. Nothing is further from the truth. Good leaders add the human factor to all aspects of

6、their business. If you manage through fear, your people will be nervous around you. After a while, they wont approach you with a problem, so the problem gets worse. They will be afraid to be creative or express a new idea. They dont feel like they can take a chance because they wont want to risk you

7、r disapproval. When this happens, the people suffer, and the business suffers, too. In Wal-Mart, we must treat our people with genuine respect and courtesy. Build strong relationships with your people. Help your Associates grow and be all they can be. Show that you really care. You must become a mas

8、ter at communicating with them all aspects of your business and their place in it. The best way you can let them know how much you value their contributions is to show them and tell them, one-on-one. Get to know your people, their families, and their problems, their hopes and ambitions. Appreciate a

9、nd praise them as individuals. Show your concern daily. We are all just people with varying strengths and weaknesses. So true commitment, plus a generous portion of understanding and communication, will help us win. Leaders must always put their people before themselves. If you do that, your busines

10、s will take care of itself.”很多领导者因威胁与恐吓来管理，他们认为领导就是强硬，因而什么都不是源于真家的事情，而好的领导者是把人的因素放入工作的各个方面来考虑，如果你用恐吓来管理，你的员工会很怕你，这样一来，他们如果有问题就不会来找你了，而这问题就会 恶化，他们将会怕具有创造性及想出新点子，他们不想争取机会因为他们不想桌你反对的风险，当这一切发生时，你员工受损失，公司更受损失，在沃尔玛，我们必须用最真心的尊重与礼貌对待他们，与你的员工建立亲密的关系，帮助他们进步并达到他们能达到的位置，展现你真正的关心，你必须要变成一个交流高手，无论在业务方面还是工作环境内，让他们知

11、道他们的价值的最好方式就是告诉他们和给他们看，而且是每一个人，了解你的员，他们的家庭，他们的问题，他们的希望，他们的抱负，表扬个人，展现出你每天都在关心他们，我们都只是有不同优点和缺点的人，所以，真正的奉献加上理解与沟通，将会助我们一臂之力取得成功，领导者要把员工的位置放在自己之前，如果你这样做了，你的工作自然做得很好。Knowing Your Associates认识和了解你的员工All of us want recognition - we need to feel that we are more than just a number on the payroll list. Your

12、Associates also need recognition; they need to feel that you think more of them than just an unloader or receiver. An effective Coach will recognize the individual worth of his/her Associates and learn as much as possible about them.所有人都希望被人认识，我们希望我们不只是薪水册上有一个数字而已，你的员工同样也有这样的愿望，他们也希望你不只把他们看成一个卸货员或收货

13、工，一个出钯的指导会认识他们员并可能地了解他们。Many Coaches confuse knowing their Associates as a motivational tool. Well, it is that, but it is also much more. Knowing your Associates will help you plan for work in the future. If you are aware of the work habits of your Associates, then you can efficiently plan work sche

14、dules. By knowing your Associates, you may be able to prevent possible personnel issues and you will be more informed as problems arise.很多指导把弄混员工的名字作为一种激励方式，如果是这样没问题但那样更好，认识你的员可以帮你计划将来的工作，如果你了解员工的工作习惯，这样你就可以更有效有制定工作计划，通过了解员工，你可以更好阻止可以发生的员工问题，当问题来了的时候，你的消息更加灵通。How can you get to know your Associates?

15、 Lets go back to leadership and think of the primary qualities of effective leadership. Lets recall the most important aspect to effective leadership: being yourself and building on your individual qualities. Use this to get to know your Associates. Be yourself and most Associates will accept and re

16、spect you for it. Learn to be comfortable around your Associates and by all means dont be afraid to show a sense of humor.你怎样去了解员工呢？让我们回到领导艺术并考虑一下有效的领导的最初部分，让我们重提有效领导的最重要的方面：保持自我，并建立你个人的魅力，运用这些来了解你的员工，保持自我，这样你的员工为此将会接受并尊敬你，学会在你的员工面前随意些，并不要怕展现你的幽默并应该尽可能做到。A Coach who truly knows their Associates will

17、 certainly perform better and not be faced with as many personnel issues.一个指导真正了解他的员工，必然会使他的业绩更出色，并可以不用面对那么多的员工问题了。Setting the Proper Examples列举适当的例子There is an old adage that says, “attitudes are caught, not taught.” This is especially true when we discuss examples for your Associates. Many times w

18、e fail to realize the importance our actions have on others. At Wal-Mart, we are a people-oriented company and our business depends, very much, on how the public views us. An important part of your job is to make certain that the view we portray is positive.有一句古老的格言“态度是被感化的，不是被教导出的。”当我们和员工讨论一些例子时，这是

19、特别正确的，很多交，我们忽略了我们的行为对他人的重要性。在沃尔玛，我们是一个以人为本的公司，我们的业务非常依靠公众对我们的看法。工作的一个重要部分就是确保我们表现的观点是实在的。There are certain rules and regulations that, as a Coach, we are expected to know and enforce. Wal-Mart is committed to providing all Associates a workplace free of sexual misconduct or behaviors that contribute

20、 to allegations of sexual harassment, hinders our objective to service our customers and to maintain a safe and productive workplace. Therefore, no Supervisor or salaried Associate may become romantically involved with someone he or she supervises or with someone whose terms and conditions of employ

21、ment he or she may influence. This will additionally insure that no Associates are improperly disadvantaged because of a romantic relationship between a Supervisor and another Associate.作为一名教练，我们有一定的规则和法令，我们期望被了解和强调。沃尔玛提供给所有员工的工作场所是没有性不检点或表现性侵扰，也不会妨碍我们服务顾客和获得安全的目标，而我们的场所是生产的工作场所。没有主管或拿薪水的员工可以和他/她管理范

22、围内的员工或者他/她在雇用方面有影响的员工形成浪漫关系。这样将更加确保没有员工因为主管和其他员工的浪漫关系处于不合理的不利地位。Gratuities or gifts from vendors are forbidden at Wal-Mart. As with our Associates, we want to treat all vendors the same and not show favoritism. We cannot let gifts and special favors from select vendors influence decisions we have to

23、 make every day concerning them. Should you receive any gifts, turn them in to the General Manager.在沃尔玛从供应商那里拿回扣或者礼物是被禁止的，作为我们的员工，我们要公平的对待所有供应商，而不要表现出偏袒。我们不能因挑选供应商而从中获得礼物或特殊恩惠而影响我们每天与他们保持关系的决定。你收到的任何礼物，者应该交给总经理。Your personal conduct, the way you speak, act, and dress goes a long way in setting examp

24、les. Profanity is not acceptable by any Associate. We owe it to our Associates to provide an environment free of offensive language. We want our Coaches to be professionals. Horseplay or any actions that could be considered non-professional are not tolerable. We expect you to dress in a manner that

25、is appropriate to your position.你个人的举止，包括说话方式、行为、整理好衣服再举例子。亵读的语言和行为不会被任何员工接受。我们有义务为我们员工提供一个没有脏话的环境。我们希望我们的教练员是专业的。恶作剧或任何被认为不专业的行为都是不可容忍的。我们希望你合理的穿衣服，以表示你重视你的职位。Become aware of all the Distribution Centers rules, like all Company policies, and follow them. When you have a question or concern about an

26、y policy or provision, discuss them with your Mentor.分销中心所有规章要成为意识，就像所有公司政策，并且遵守它们，当你有问题或关心任何规则，条款，与你的优秀领导讨论。Associates want someone to look up to. You, as their Coach, most likely fill that void. Your people will be happier and more productive if you set proper examples.员工想让其他人重视，你作为他们的教练，最喜欢去满足他们。如果你举了适当的例子，你的员工将更高兴，并且更有生产积极性。Store of Learning第十课培训店领导艺术议题LESSON 10 QUESTIONS第十课问题Ideal responses to these questions would display the Trainees ability to maximize associates ability and help associates grow