生鲜蔬果的培训教材

1、生鲜蔬果的培训教材超市培训-Cold room management 冷库管理 Consumption charter 保质期限Quality & freshness 质量/新鲜Product quality 产品质量Good practice良好实践Management tools 管理工具Contents 内容Flexibility 灵活性超市培训-生鲜 Separate fruit & vegetable. 蔬菜和水果分开 Cleanliness of cold room. 保持冷库的清洁 Temperature between 8 to 12 degrees. 温度在8摄氏度到12摄氏

2、度Cold room management 冷库管理 Objective目的： Storage the products in good condition. 在良好的环境下储存商品Key points: 要点超市培训-生鲜 Basket should be 10 cm far from the wall. 塑料垫仓板和周转篮须离墙10厘米 Receiving date on the basket. 周转篮上标有收货日期 Cleanliness of cold room. 保证冷库的清洁Cold room management 冷库管理 Objective目的： Storage the pro

3、ducts in good condition. 在良好的环境下储存商品Key points: 要点Receiving date收货日期10cm far from the wall 离墙10CM超市培训-生鲜Cold room management 冷库管理 Consumption charter 保质期限Quality & freshness 质量/新鲜Product quality 产品质量Good practice良好实践Management tools 管理工具Contents 内容Flexibility 灵活性超市培训-生鲜 Check the expiration date. 检查

4、保质期Consumption charter 保质期限Objective目的： To guarantee the freshness. 保证新鲜Key points: 要点超市培训-生鲜 Put the label price on the right hand top. 标签贴在右上方 Check price, name matched to the product.检查价格与名称与产品一致Packing date包装日期Item name单品名Unit price/kg单价Item weight重量Expiration date保质期Consumption charter 保质期限Obje

5、ctive目的： Pack the product in good condition. 包装良好Key points: 要点超市培训-生鲜Cold room management 冷库管理 Consumption charter 保质期限Quality & freshness 质量/新鲜Product quality 产品质量Good practice良好实践Management tools 管理工具Contents 内容Flexibility 灵活性超市培训-生鲜Fruits 水果Vegetables 蔬菜 Mushroom 菌菇类 Condiment 调味类 Root 根类 Stem 茎

6、类 Gourd 瓜类 Flower vegetable 花类 Leafy 叶类 Citrus 柑Tropical without seeds热带无子水果 Tropical with seeds 热带有子水果 Import fruit 进口水果 Watermelon 西瓜 Orange 橘 Pomelo 柚子 Lemon 柠檬 Pear 梨 Apple 苹果Product quality 产品质量超市培训-生鲜Fresh新鲜: Freshness & cleanness 新鲜、干净 Uniformity of growth & color 色泽形体均匀 No defect leaves (ins

7、ect damage, disease) & rot leaves 无烂叶虫斑、病斑 No defect leaves 无烂叶Not Fresh不新鲜: Wilting & dirty 枯萎、脏 Size & color are not same 规格颜色不一 Have defect leaves & rot leaves 有烂叶Rot leaves 有烂叶Vegetables蔬菜 leafy 叶类Uniformity of size 规格均匀Size not same 规格不一超市培训-生鲜Fresh新鲜: Freshness & cleanness 新鲜、干净 Uniformity of

8、color (green) 绿色均匀 Firm 坚实 Uniformity of Color颜色均匀Not Fresh不新鲜: Decay & dirty 烂、脏 Discoloration 变色 Not firm 不坚实Color not same色泽不一Vegetables蔬菜 Flower Vegetable 花菜类Firm坚实Not firm不坚实超市培训-生鲜Fresh新鲜: Shiny color & cleanness 色泽光亮、干净 Uniformity of shape, color & size 规格一致 No defect (mechanical injury & gro

9、wth cracks) & No rot 无斑点伤斑裂痕、腐烂 Shiny & clean光滑、干净Not Fresh不新鲜: Wilting, sprouting & dirty 枯萎、脏 Injured on surface & rot 外表不平、腐烂 Shape color & size are not same 颜色规格不一Wilting & rot枯萎、腐烂Vegetables蔬菜 Gourd 瓜类No defect无斑点Mechanical Injury裂口超市培训-生鲜 Uniformity of shape color & size规格颜色统一Wilting枯萎Vegetabl

10、es蔬菜 Stem 茎类Fresh新鲜: Shiny color & cleanness 色泽光亮、干净 Uniformity of shape, color & size 规格一致 No defect (mechanical injury & growth cracks) & No rot 无斑点及腐烂Not Fresh不新鲜: Wilting, sprouting & dirty枯萎、脏 Injured on surface & rot外表不平、腐烂 Shape color & size are not same 颜色规格不一No defect无斑点Injured受损超市培训-生鲜Fres

11、h新鲜: Freshness & cleanness 新鲜干净 Uniformity of shape, color & size 规格形状及颜色统一 No defect(mechanical injury & growth cracks) & no rot 无坏损(碰撞或生长造成的裂痕)或斑点 No sprouting 无发芽现象 Freshness & Cleanness新鲜、干净Not Fresh不新鲜: Wilting, sprouting & dirty枯萎、脏 Injured on surface & rot外表受损、烂 Shape color & size are not sam

12、e 规格和颜色不一Dirty脏Vegetables蔬菜 Root 根类No defect on the surface外表无斑点Injured on the surface外表受损超市培训-生鲜 No defect on surface无受损Not Fresh不新鲜: Wilting, sprouting & dirty 枯萎、烂、脏 Defect on surface (mechanical injury, sunburn & insect damage) 外表受损(碰伤,晒 斑或虫害) Rotten spot 有烂斑 Shape, color & size are not same 形状规

13、格及大小不一Mechanical Injury受损Fresh新鲜: Shiny color & cleanness 色泽光亮、干净 Uniformity of shape, color & size 规格一致 No defect (mechanical injury & growth cracks) & No rot 无斑点及腐烂Vegetables蔬菜 Condiment 调味类Clean&Shiny干净光泽Rotten spot腐烂Wilting枯萎超市培训-生鲜Fresh新鲜: Mushroom head is close 菇头合拢 No insect injury ,disease 无

14、受损 No rotten spot 无斑点 Natural color 自然色 Mushroom head is close菇头合拢Not Fresh不新鲜: Mushroom head is open 菇头翻开 Have insect injury, disease 有受损 Rotten spot 烂、斑点 Discoloration 颜色不自然Mushroom head is open菇头翻开Vegetables蔬菜 Mushroom 菌菇类No rotten spot无腐烂斑点Rotten spot腐烂斑点超市培训-生鲜 Fresh新鲜: Firmness & clean shiny s

15、kin 光泽、坚实 No rotten spot, insect damage, rotten core & mechanical injury 无受损、腐烂 Uniformity in shape, color & size 规格统一 Clean shiny Skin光泽Not Fresh不新鲜: Soft or wilting skin 软、皮皱 Have rotten spot, insect damage, rotten core & mechanical injury 有受损、腐烂 Shape, color & size are not same 规格不一Wilting skin皮皱

16、Fruits水果 Apple 苹果No rotten spot&injury无斑Mechanical Injury受损超市培训-生鲜Fresh新鲜: Firmness & clean shiny skin 结实，有光泽 No rotten spot, insect damage, rotten core &mechanical injury 无受损、腐烂 Uniformity in shape, color & size 规格一致 Clean shiny skin 光泽Not Fresh不新鲜: Soft or wilting skin 软、蔫 Have rotten spot, insect

17、 damage, rotten core & mechanical injury 斑点、受损、腐烂 Shape, color &size are not same 规格不一 Dirty skin外表脏No rotten spot&mechanical Injury无受损Rotten spot&rotten core腐烂斑点Fruits水果 Pear 梨超市培训-生鲜Fresh新鲜: Freshness & juiciness 新鲜，多汁 Clean & shiny skin 干净，有光泽 No disease damage, rotten spot 无腐烂和受损 Clean & shiny S

18、kin 光泽Not Fresh不新鲜: Soft or wilting skin 软、蔫 Have defect (disease damage rotten spot) on the surface 受损、腐烂Disease & rotten spot霉斑Fruits水果 Citrus 芦柑No disease & rotten无腐烂斑点超市培训-生鲜 Clean shiny Skin光泽Rough surface外表粗糙Fruits水果 Lemon 柠檬Fresh新鲜: Freshness & juiciness 新鲜，多汁 Clean & shiny skin 干净，有光泽 No dis

19、ease damage, rotten spot 无腐烂和受损 Not Fresh不新鲜: Soft or wilting skin 软、蔫 Have defect (disease damage rotten spot) on the surface 受损、腐烂No injury on surface无受损Injury on the Surface受损超市培训-生鲜Fresh新鲜: Freshness & juiciness 新鲜，多汁 Firmness 坚实 No disease damage, rotten 无受损及腐烂 Smooth skin表皮光滑Not Fresh不新鲜: Soft

20、 and no juice inside 软、无水分 Disease damage or rotten on the surface 外表受损腐烂Fruits水果 Pomelo 柚子No injury on surface外表无受损Mechanical Injury受损超市培训-生鲜 Firmness坚实饱满Wilting skin凹凸Fruits水果 Orange 橘Fresh新鲜: Freshness & juiciness 新鲜，多汁 Firmness 坚实 No disease damage, rotten 无受损及腐烂Not Fresh不新鲜: Soft and no juice i

21、nside 软、无水分 Disease damage or rotten on the surface 外表受损腐烂No rotten无腐烂Rotten腐烂超市培训-生鲜Fresh新鲜: Right maturity 刚熟 Firmness & juiciness 坚实，多汁 No disease damage, mechanical injury & rotten spot on the surface 无受损、外表无斑点 Right maturity刚熟Not Fresh不新鲜: Not maturity or too maturity 太生/过熟 Wilting inside 无水分 H

22、ave disease damage, mechanical injury & rotten spot on the surface 受损、斑点Disease, rotten spots on the surface 腐烂Fruits水果 Watermelon 西瓜No disease, rotten on the surface外表无受损超市培训-生鲜Fresh新鲜: Fresh branches & smooth skin 枝干新鲜，外表光滑 Firmness & juiciness 坚实，多汁 No insect damage & rotten piece in the whole bu

23、nch 整束中无任何受损腐烂、虫斑 Smooth skin & Firmness光滑外表Not Fresh不新鲜: Wilting branch or skin 枝干或表皮枯萎 Not maturity or too maturity 过熟/不熟 Have insect damage, rotten piece in the whole bunch 有腐烂坏损、虫蛀局部Rotten pieces腐烂Fruits水果 Import fruit 进口水果No rotten Piece 无腐烂Decay branch腐枝超市培训-生鲜Fresh新鲜: Freshness & Firmness 新鲜结

24、实 Clean & smooth skin 干净并且表皮光滑 No insect damage, rotten spot & mechanical injury 无虫害,腐烂斑点及碰伤 Clean & smooth skin表皮光滑Not Fresh不新鲜: Soft or wilting skin 软、表皮萎缩 Too much black spots on the skin 黑色斑点 Have mechanical injury, rotten spot, insect damage on the surface 表皮上有虫害,腐烂斑点及碰伤Rotten腐烂Fruits水果 Tropica

25、l with seeds有子热带水果No defect on the surface无斑Black spot on the surface黑斑超市培训-生鲜Fresh新鲜: Freshness & cleanness 新鲜干净Natural smell 自然气味No broken , mildew spot 无受损、发霉Soft skin 皮软 Freshness & cleanness 新鲜、干净Not Fresh不新鲜: Wilting or dirty skin 表皮萎缩肮脏 Broken or mould spot on surface 表皮受损或发霉 Hard skin 皮硬 Sou

26、r smell 有酸味Dirty skin表皮脏Fruits水果 Tropical without seeds无子热带水果No broken,mildew spot无破损、发霉Hard skin硬超市培训-生鲜Cold room management 冷库管理 Consumption charter 保质期限Quality & freshness 质量/新鲜Product quality 产品质量Good practice良好实践Management tools 管理工具Contents 内容Flexibility 灵活性超市培训-生鲜 Before opening, first in fir

27、st out (FIFO) for all assortment. 在营业前，所有分类按先入先出法那么陈列。Objective目的： Maximum of merchandise in sales area except leafy, sensitive fruits. 在销售区拥有最大的商品排面除叶类菜和敏感性水果Quality & freshness 质量/新鲜 Opening Time开始营业Key points: 要点超市培训-生鲜 Any time damaged goods are removed into the loss area. 随时把坏掉的取走报损 Vaporize le

28、afy all day long. 一天内持续为叶类菜喷水 Do not vaporize fruits. 水果不要喷水Objective目的： To guarantee quality & freshness all day long. 保证一整天的质量和新鲜Key points:要点Quality & freshness 质量/新鲜 All Day Long 一整天超市培训-生鲜 Alley are free from empty basket, dirties, empty bags. 走道上不能有空篮子/袋子 Re-opening ready at 4 pm. 下午四点作好二次开店准备

29、Quality & freshness 质量/新鲜 All Day Long 一整天Objective目的： To facilitate customer choice. 便于顾客选择Key points:要点Do rotation before full the shelves 翻转商品超市培训-生鲜Objective目的： To guarantee quality of sensitive items. 保证敏感产品质量 Sensitive items are well displayed on plastic bags in order to be stored in cold room

30、 during the night. ( Exp. Red grapes, Kiwi fruit) 敏感商品用塑料膜包装好陈列，以便晚上放进冷库储存例如：红缇、猕猴桃Quality & freshness 质量/新鲜 Closing time 结束营业Key points:要点超市培训-生鲜Cold room management 冷库管理 Consumption charter 保质期限Quality & freshness 质量/新鲜Product quality 产品质量Good practice良好实践Management tools 管理工具Contents 内容Flexibilit

31、y 灵活性超市培训-生鲜Objective目的： Volume image. 确保陈列的量感 Adapt the number of display to the daily volume. 根据一天的销售情况，调整陈列的量Flexibility 灵活性Key points:要点超市培训-生鲜 During the day, number of display decreases, but presentation stays bulky. 在白天，展示的商品量逐渐减少，但要平铺着陈列，以免有空洞。Objective目的： To preserve the image of volume & f

32、reshness all day long. 确保商品全天的量和新鲜度Flexibility 灵活性Key points:要点超市培训-生鲜Cold room management 冷库管理 Consumption charter 保质期限Quality & freshness 质量/新鲜Product quality 产品质量Good practice良好实践Management tools 管理工具Contents 内容Flexibility 灵活性超市培训-生鲜Objective目的： To be different than our competitors. 区别与我们的竞争对手 To

33、 propose bulk and packed item at the same place. 包装和散装放在一起Good practice良好实践Key points:要点超市培训-生鲜 To show the quality of inside of the product. 显示产品内在品质Good practice良好实践Key points:要点Objective目的： To be different than our competitors. 区别与我们的竞争对手超市培训-生鲜 To have the right assets. 选择正确的资产 Participation on

34、the turnover = 30% to 45% 营业额占比=30%到45% Margin毛利率: 25% Good practice良好实践Key points:要点Objective目的： To be different than our competitors. 区别与我们的竞争对手超市培训-生鲜Good practice良好实践 customers service (scale area) 客户效劳称重台Objective目的： To facilitate the customer flow. 方便顾客Only one area 只有一个区域Located in the middle of the department位于部门的中间- Clean 干净- Employee smile 微笑的员工Employee use 2 scales at the same time 2名员工同时工作超市培训-生鲜Cold room management 冷库管理 Con