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1、Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall21Management Stephen P. Robbins Mary Coulter tenth editionCopyright 2010 Pearson Education, Inc. Publishing as Prentice Hall22Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall23Copyright 2010 Pearson Education, Inc. P
2、ublishing as Prentice Hall24Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall25Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall26Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall27Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall28
3、Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall29Develop a science for each element of an individuals work, which will replace the old rule-of-thumb method.Scientifically select and then train, teach, and develop the worker.Heartily cooperate with the workers so as to ensure that
4、all work is done in accordance with the principles of the science that has been developed. Divide work and responsibility almost equally between management and workers. Management takes over all work for which it is better fitted than the workers.Copyright 2010 Pearson Education, Inc. Publishing as
5、Prentice Hall210Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall211Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall212Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall213Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall214Copyrigh
6、t 2010 Pearson Education, Inc. Publishing as Prentice Hall215Intense focus on the customerConcern for continual improvementProcess-focusedImprovement in the quality of everythingAccurate measurementEmpowerment of employees Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall216Copyrigh
7、t 2010 Pearson Education, Inc. Publishing as Prentice Hall217Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall218Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall219Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall220Copyright 2010 Pearson Education
8、, Inc. Publishing as Prentice Hall221Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall222Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall223 Organization size As size increases, so do the problems of coordination. Routineness of task technology Routine technologies
9、 require organizational structures, leadership styles, and control systems that differ from those required by customized or non-routine technologies. Environmental uncertainty What works best in a stable and predictable environment may be totally inappropriate in a rapidly changing and unpredictable environment. Individual differences Individuals differ in terms of their desire for growth, autonomy, tolerance of ambiguity, and ex
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