人力资源第八章习题

1、Chapter 8: Training and Developing EmployeesMultiple Choice1. _ provides new employees with the basic background information required to perform their jobs satisfactorily.a. Employee recruitmentb. Employee selectionc. Employee orientationd. Employee developmente. Training(c; easy; p. 292)2. Orientat

2、ion typically includes information on _.a. employee benefitsb. personnel policiesc. daily routined. safety measurese. all of the above(e; easy; p. 292)3. The methods used to give new or present employees the skills they need to perform their jobs are called _.a. orientationb. trainingc. developmentd

3、. appraisale. management(b; easy; p. 294)4. Employers use a(n) _ to ensure that employees are working toward organizational goals. a. performance management processb. employee orientation programc. management by objectives programd. rewards programe. just-in-time system(a; moderate; p. 294)5. Which

4、of the following has the highest influence on organizational effectiveness?a. appraisalb. feedbackc. trainingd. goal-settinge. technology(d; moderate; p. 295)6. The first step in a training program is to _.a. assess the programs successes or failuresb. present the program to a small test audiencec.

5、design the program contentd. conduct a needs analysise. train the targeted group of employees(d; moderate; p. 295)7. What is the second step in the training process?a. assess the programs successes or failuresb. present the program to a small test audiencec. design the instructional contentd. conduc

6、t a needs analysise. train the targeted group of employees(c; moderate; p. 295)8. The third step in the training process is to _.a. assess the programs successes or failuresb. present the program to a small test audiencec. design the program contentd. conduct a needs analysise. train the targeted gr

7、oup of employees(b; moderate; p. 295)9. The fourth step in the training process is to _.a. assess the programs successes or failuresb. present the program to a small test audiencec. design the program contentd. conduct a needs analysise. train the targeted group of employees(e; moderate; p. 295)10.

8、What is the final step in the training process?a. evaluate the programs successes or failuresb. present the program to a small test audiencec. design the program contentd. conduct a needs analysise. train the targeted group of employees(a; moderate; p. 295)11. James is currently identifying the spec

9、ific job performance skills needed, analyzing the skills of prospective trainees, and developing knowledge and performance objectives based on the deficiencies he finds. James is working on the _ step in the training and development process.a. first b. secondc. thirdd. fourthe. fifth(a; moderate; p.

10、 295)12. Which of the following is not a consideration when designing a training program that motivates the trainees?a. provide the opportunity to apply the materialb. provide prompt feedbackc. utilize a half or three-fourths day scheduled. pay the trainees for the time spent in traininge. allow tra

11、inees to set their own pace(d; moderate; p. 296)13. Which of the following is recommended for training sessions to maximize learning?a. a full dayb. a half-dayc. one hourd. three hourse. two hours(b; moderate; p. 297)14. If an employer fails to train an employee adequately and an employee subsequent

12、ly does harm to a third party, the court could find the employer liable for _.a. negligent hiringb. discriminationc. negligent trainingd. occupational fraude. adverse action(c; moderate; p. 297)15. Which of the following steps will not help employers protect themselves against charges of negligent t

13、raining?a. confirm employee claims of skill and experienceb. provide extensive trainingc. evaluate the degree to which training lowers risks associated with jobd. pay employees for time spent in traininge. all of the above will help employers protect themselves(d; difficult; p. 297)16. Under which s

14、ituation below, should an employer pay an employee for time spent in training?a. the training program is voluntaryb. the training program is directly related to the trainees jobc. the trainee does not perform any productive work during the programd. the training program is conducted outside working

15、hourse. the training provides no immediate benefit to the employer(b; difficult; p. 297)17. _ is a detailed study of the job to determine what specific skills the job requires. a. Needs analysisb. Task analysisc. Performance analysisd. Training strategye. Development planning(b; easy; p. 298)18. Emp

16、loyers can supplement the job description and specification with a _ that consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements.a. performance record formb. training assessment formc. task analysis record formd. skill sheete. w

17、ork function analysis(c; moderate; p. 298)19. A task analysis record form contains all of the following information except _.a. task listb. required skill setc. quality of performanced. employee namee. performance conditions(d; moderate; p. 298)20. Employers can identify training needs for new emplo

18、yees by _.a. reviewing job descriptionsb. reviewing performance standardsc. performing the jobd. questioning current job holderse. all of the above(e; easy; p. 297)21. The process of verifying that there is a performance deficiency and determining if such deficiency should be corrected through train

19、ing or through some other means is called _.a. needs analysisb. task analysisc. performance analysisd. training strategye. development planning(c; moderate; p. 298)22. The first step in a performance analysis is to _.a. compare the persons performance to ideal performanceb. evaluate productivity per

20、 employeec. assess number of employee-related customer complaintsd. evaluate supervisor performance reviewse. conduct tests of job knowledge(a; moderate; p. 298)23. Sources of performance deficiencies in an employee may develop from a lack of _.a. trainingb. suppliesc. support systemsd. rewardse. al

21、l of the above(e; moderate; p. 298)24. _ means having a person learn a job by actually doing it. a. Practiceb. On-the-job trainingc. Socializationd. Social learninge. Modeling(b; easy; p. 300)25. Which of the following training methods is the most popular?a. on-the-job trainingb. apprenticeship trai

22、ningc. informal learningd. job instruction traininge. lectures(a; moderate; p. 300)26. On-the-job training can be accomplished through the use of all of the following techniques except _.a. coachingb. programmed learningc. understudy d. job rotatione. special assignments(b; moderate; p. 300)27. Rebe

23、kah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the _ form of training.a. job rotationb. understudyc. coachingd. special assignmentse. informal learning(a; m

24、oderate; p. 300)28. Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the _ form of training.a. job rotationb. job instructionc. coachingd. special assignmentse. info

25、rmal learning(c; moderate; p. 300)29. Which of the following guidelines is intended to “Prepare the Learner” for success using on-the-job training?a. explain performance quality requirementsb. go through the job at the normal work pacec. designate to whom the learner should go for helpd. familiarize

26、 the worker with equipment, materials, and toolse. compliment good work(d; moderate; p. 301)30. Which of the following guidelines is intended to “Present the Operation” when taking the steps for success using on-the-job training?a. put the learner at easeb. have the learner explain the steps as the

27、trainer goes through the job at a slow pacec. explain the whole jobd. create interest in the jobe. compliment good work(b; moderate; p. 301)31. The “Do a Tryout” step for success when using on-the-job training entails all of the following except _.a. finding out what the learner already knows about

28、this jobb. having the learner go through the job several times while explaining each stepc. running the job at the normal paced. having the learner do the job while gradually building up skill and speede. correcting mistakes as the learner goes through the job(a; moderate; p. 301)32. Which of the fo

29、llowing is not part of the “Follow Up” step in ensuring success from on-the-job training?a. decrease supervisionb. correct faulty work patternsc. explain quantity and quality requirementsd. designate to whom the learner should go for helpe. compliment good work(c; moderate; p. 301)33. The first step

30、 to ensuring success for on-the-job training programs is to _.a. present the operationb. follow upc. do a tryoutd. prepare the learnere. evaluate the program(d; easy; p. 301)34. When low expectations on the trainers part translate into poor trainee performance, this is called the _.a. golem effectb.

31、 expectations fallacyc. what you ask for is what you get effectd. expectancy riske. trainer bias(a; moderate; p. 301)35. A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called _.a. job instruction trainingb. unders

32、tudy trainingc. programmed learningd. apprenticeship traininge. coaching(d; easy; p. 301)36. Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?a. job instruction trainingb. understudy trainingc. programmed learningd. apprenticeship

33、traininge. coaching(d; easy; p. 301)37. All of the following occupations except _ use apprenticeship training to prepare trainees.a. cookb. electricianc. millwrightd. operating engineere. banker(e; moderate; p. 302)38. When jobs consist of a logical sequence of steps and are best taught step-by-step

34、, the appropriate training method to use is _.a. job instruction trainingb. informal learningc. job rotationd. programmed learninge. apprenticeship training(a; moderate; p. 302)39. The first step in using a job instruction training program is to _.a. prepare the workerb. list all necessary steps in

35、the jobc. order the steps in the jobd. list key points or guidelines for each stepe. present the operation(b; moderate; p. 302)40. A disadvantage of lecturing as a method of training is that it is _.a. fastb. appropriate for large groupsc. allow questions from the audienced. boringe. less expensive

36、than written materials(d; easy; p. 303)41. _ is a step-by-step self-learning method.a. Job instruction trainingb. Programmed learningc. Apprenticeship trainingd. Lecturinge. Job rotation(b; easy; p. 303)42. Which of the following is not an advantage of programmed learning?a. reduction in training ti

37、meb. facilitation of learningc. reduced feeling of risk on the part of the learnerd. learning similar to that with textbooke. immediate feedback provided(d; moderate; p. 303)43. Functional illiteracy is defined as _.a. reading below 9th grade levelb. the inability to handle basic reading, writing, a

38、nd arithmeticc. the inability to understand standard industry terminologyd. proficiency in math and reading skills at the 8th grade level and abovee. all of the above(b; moderate; p. 309)44. Employers are responding to the problem of functional illiteracy by _.a. testing the basic skills of job cand

39、idatesb. instituting literacy programs at workc. conducting literacy auditsd. holding formal classes on math and readinge. all of the above(e; easy; p. 309)45. Because illiterate employees will usually try to hide their problem, supervisors can try to identify illiteracy problems by looking for empl

40、oyees who _.a. do not follow written instructionsb. take forms home to completec. are multilinguald. both a and be. all of the above(d; moderate; p. 309)46. Which of the following goals is the focus of diversity training?a. to create cross-cultural sensitivityb. to foster harmonious working relation

41、shipsc. to improve interpersonal skillsd. to socialize employees into the corporate culturee. all of the above(e; moderate; p. 310; AACSB: multicultural and diversity)47. An advantage of conventional lecturing over the use of audiovisual-based training is that _.a. audiovisuals are more boringb. aud

42、iovisuals are more expensivec. audiovisuals allow for instant replay and stop-actiond. audiovisuals can show events that are not easily demonstrated in live lecturese. audiovisuals can be easily sent to all locations(b; moderate; p. 304; AACSB: communication)48. Another term for vestibule training i

43、s _.a. apprenticeship trainingb. computer-based trainingc. cubicle trainingd. simulated traininge. job instruction training(d; moderate; p. 304)49. _ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.a. Vestibule trainingb. Apprenticeship training

44、c. Retreat trainingd. Cubicle traininge. Job instruction training(a; moderate; p. 304)50. Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of _.a. apprenticeship trainingb. on-the-job trainingc. simulated trainingd. coachinge. programmed learnin

45、g(c; easy; p. 304)51. _ are computer-based training systems that learn what the trainee did right and wrong and then adjusts the instructional sequence to the trainees unique needs.a. Programmed learningb. Multi-media trainingc. DVD training programsd. Intelligent tutoring systemse. Programmed instr

46、uction(d; moderate; p. 303; AACSB: use of IT)52. All of the following are advanced types of computer-based training except _.a. interactive gaming systemsb. intelligent tutoring systemsc. interactive multimedia trainingd. virtual reality traininge. all of the above are advanced types of computer-bas

47、ed training systems(a; moderate; p. 303; AACSB: use of IT)53. A(n) _ is a set of instruction, diagrams, or similar methods available at the job site to guide the worker. a. instruction sheetb. job aidc. task analysis record formd. skill sheete. work function analysis(b; easy; p. 306)54. United Airli

48、nes utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) _.a. job aidb. instruction sheetc. task analysis formd. work function analysise. skill sheet(a; moderate; p. 306)55. Travel agents at Apollo Travel Services follow a computer

49、program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumers travel plans. This is an example of a(n) _.a. job aidb. electronic performance support systemc. intelligent tutoring systemd. computer-managed instructione. computer-bas

50、ed training(b; moderate; p. 306; AACSB: use of IT)56. With _, a trainer in a central location teaches groups of employees at remote locations via television hookups. a. lecturingb. audiovisual-based instructionc. teletrainingd. teleteachinge. distance learning(c; easy; p. 306)57. Any attempt to impr

51、ove managerial performance by imparting knowledge, changing attitudes, or increasing skills is called _.a. diversity trainingb. on-the-job trainingc. performance improvement programsd. management developmente. coaching(d; easy; p. 310)58. The _ process consists of 1) assessing the companys strategic

52、 needs, 2) appraising the current performance of managers, and 3) developing the managers. a. management developmentb. management skills inventoryc. succession planningd. action planninge. performance support(a; moderate; p. 310)59. The _ process consists of 1) anticipating management needs, 2) revi

53、ewing the firms management skills inventory, and 3) creating replacement charts.a. management developmentb. management skills inventoryc. succession planningd. action planninge. performance support(c; moderate; p. 311)60. Which on-the-job training method is used for managerial positions?a. job rotat

54、ionb. coachingc. action learningd. outside seminarse. all of the above(e; easy; p. 312)61. In a(n) _, carefully selected teams tackle real world business programs that extend beyond their usual areas of expertise and receive coaching and feedback on their work. a. management development programb. ac

55、tion learning programc. role playing programd. job instruction programe. understudy program(b; moderate; p. 312)62. The transparent, but often impermeable barrier that women face when trying to move to top management is called the _.a. glass ceilingb. glass wallc. invisible corner officed. iron walle. Mount Everest (a; easy; p. 310; AACSB: multicultural and diversity)63. _ is a special approach to organizational change in which the employees formulate the change thats required and implement it.a. Managerial developmentb. Action researchc. Succession planningd. Organizat