UnitWorkasatourguide实用教案

1、English for Tour GuideLearning ObjectivesWarm-upTask 1 What is a Tour Guide?Task 2 Professionalism for a Tour GuideTask 3 How to be a Tour Guide in China?Part 1 Work as a Tour GuideAssignmentExtended Task第1页/共37页第一页，共38页。Learning ObjectivesIn this unit, you shall:know what is a tour guide;get famili

2、ar with the qualifications that a qualified tour guide must possess;get to know how to be a tour guide in China.English for Tour Guide第2页/共37页第二页，共38页。Warm-up I. What makes a tour guide the soul of modern tourism industry? soul第3页/共37页第三页，共38页。English for Tour GuideWarm-up I. What makes a tour guide

3、 the soul of modern tourism industry? Expressions and opinions for reference:lTour guides are the ones who go between different peoples and they are the soul of the tourism industry. They play one of the most important roles in the tourism industry. The services they provide represent their travel a

4、gencies/services, and even their countries.lThe tour guides work decides to a pretty large degree whether or not tourists are pleased with their tour and somewhat affects their impression of the country/place they are visiting.lTour guides are the people tourists interact with most on their tours. A

5、ctually, most tourists get to know the country/place they visit mainly through the guides services, their knowledge, speech, behavior and personality.第4页/共37页第四页，共38页。English for Tour GuidelTour guides are the chief executors who carry out almost all the activities arranged by the travel agencies/co

6、mpanies. They explain the beauty of the local nature/culture not only through their knowledgeable and articulate interpretations, but also by their responsible safe guiding, friendly cultural communication and amicable fellow companionship.lTour guides are the ones who safely guide the tourists to t

7、ravel round the places they are to visit, and they are the ones who introduce the tourists to the beauty of nature and the charm of the cultures in a language they both understand.lTour guides are professionals who manage to handle problems or resolve issues which may occur accidentally during the j

8、ourney. They affect tourists moods through their services, mark impressions on tourists through their work, and enhance tourists perspectives upon the country/place by their personalities.lGuide-interpreters are the spirits of the mountains and rivers, envoys of friendship, disseminators of culture

9、and civilization, and the publicity agents of the new ideas and morals of the nation. 第5页/共37页第五页，共38页。 II. What qualities do you think a qualified tour guide must possess?第6页/共37页第六页，共38页。English for Tour Guide II. What qualities do you think a qualified tour guide must possess?Expressions and opin

10、ions for reference:lTo be a qualified tour guide, one must possess qualities such as fitness, knowledge, responsibility and a good sense of humor.lGood tour guides should be healthy and energetic, and love traveling themselves.lQualified tour guides should have rich knowledge about diverse subjects

11、and be able to fluently and articulately convey themselves in a language their tourists can understand.lA professional tour guide should have a strong sense of responsibility and be able to handle accidental problems independently. Above all, a good tour guide must like his/her job and love his/her

12、own country.lA popular tour guide must be pleasant and humorous, and be able to explain things patiently and in a friendly manner. He/she must be sociable and know how to communicate with tourists and other professionals involved in a nice and timely way.第7页/共37页第七页，共38页。English for Tour GuidelA qua

13、lified tour guide should love his/her work and have wide knowledge (at least adequate knowledge) about his own country, state and city/region. He/she must be healthy and vigorous, and like traveling and being with people.lA qualified tourist guide must be good at international language, such as Engl

14、ish, or be able to speak the tourists language fluently, and be able to explain things clearly.lA good and qualified tour guide must be highly responsible and be able to handle problems competently and efficiently. He/she knows his/her work well (the procedures, the ways, etc.) and never delays in c

15、ommunicating with tourists or other parties/people involved. Neither should he/she lose temper with the tourists, no matter how much they complain, but instead, go all out to help them patiently and with open arms.lIf anything unexpected or urgent happens, good tour guides are never at a loss; they

16、know what to do and to whom to turn.lIn general, its hard to be a real good tour guide. to qualify for this job, besides the qualities mentioned, a guide had better have a good sense of humor and know how to amuse his/her tourists pleasantly yet decently.第8页/共37页第八页，共38页。English for Tour GuidePre-re

17、ading: Task 1 What is a Tour Guide?Working as a Tour Guide: An Overview An escorted tour is one for which the passengers have paid extra money for the convenience of having somebody along who knows a specific geographical area and who is familiar with the many details of group travel. Handling the l

18、ogistics of a weeklong group tour involves quite a bit of work, but the benefits can be great. Guides meet people from all over the world, serve as cultural ambassadors to their customers and to local residents, and often act as unofficial spokespersons for the area in which they work. In addition,

19、tour guides act as educators and all-around experts in the history, geography, and culture of the areas they visit.第9页/共37页第九页，共38页。Tour Guide Practice The tour guide is one who officially accredited by the tourism authority, and assigned by a travel agency, offer guiding, interpretation and other r

20、elevant travel service for tourists. The responsibilities of tour guides depend on how theyre categorized. According to their working area, tour guides can generally be classified into four kinds tour manager/escort, national guide/interpreter, local guide and scenic-spot guide. In a detailed classi

21、fication, they are tour manager/escort, national tour guide/interpreter, local tour guide, driver-guide, adventure guide, heritage interpreter, escort interpreter, docent. Local guides accompany tourism in their local region. A national guide/interpreter travels with tourists around his/her country.

22、 Diver-guides introduce tourist attractions while driving the tourists to their destinations. They are very popular in some western countries. Adventure guides help explorers complete their excursions. They must be strong, courageous and experienced in activities. Heritage interpreters introduce his

23、torical relics and cultural heritage to visitors. They are a kind of scenic-spot guide. An escort interpreter is not only a tour guide, local or national, but also an interpreter who introduces history, culture, tradition and things like that. A docent works in a museum and introduces the display to

24、 visitors. A tour manager is also called a tour escort, tour/trip director or a courier. He/she accompanies the tourists throughout the whole trip and is responsible for the success of the tour on behalf of the tour organizer.第10页/共37页第十页，共38页。English for Tour Guide All in all, a good tour guide sho

25、uld be able to act as an attendant, publicity agent, investigator and protector while accompanying foreign visitors. So, he/she has to have a perfect mastery of our partys policies and political ideology, foreign language and knowledge. He/she must be honest and upright, free from corruption, pruden

26、t, careful in his/her work, diligent and assiduous in his/her working style. In other words, a good guide-interpreter should be the spirit of the mountains and rivers, an envoy of friendship, a disseminator of culture and civilization, and the publicity agent of the new ideas and morals of the natio

27、n. 第11页/共37页第十一页，共38页。I. Discussion: According to the passage, what is a tour guide? The tour guide is one who officially accredited by the tourism authority, and assigned by a travel agency, offer guiding, interpretation and other relevant travel service for tourists.English for Tour Guide第12页/共37页

28、第十二页，共38页。English for Tour GuideII. Read the above passage and complete the following forms. Represent which companyMain responsibilitiesLocal guideNational guideTour escortScenic-spot guide第13页/共37页第十三页，共38页。Answers:1) Local guide: represent tour executor service. Main responsibilities: work in loc

29、al city or provincial travel service office; handle itinerary in specific destination; do hotel and restaurant assignments; give information at hotel s i t e s a n d i n s t r u c t i o n o n i t i n e r a r y ; w o r k c o o p e r a t i v e l y w i t h t o u r manager/escort and national tour guide

30、2) National guide: represent tour organizer service in China. Main responsibilities: travel with the tour group throughout the whole journey; see to it that the itinerary is carried out smoothly; deal with technical aspects of the trip and coordinate all of the tour arrangementsEnglish for Tour Guid

31、e第14页/共37页第十四页，共38页。English for Tour Guide3) Tour escort: represent tour organizer service in foreign countries. Main responsibilities: accompany the tour group from foreign countries and back; act as a transnational guide and representative of tour group; coordinate all activities of tour organizer

32、 service at home and abroad and tour executor service in China; manage the tour group; assist the national guide and local guides throughout the trip.4) Scenic-spot guide: represent specific sites. Main responsibilities: work in a specific site; give tourists lectures; introduce attractions; act int

33、ellectual interpreter of the culture; answer questions from tourists.第15页/共37页第十五页，共38页。English for Tour Guide Your professionalism as a tour guide depends on your appearance, your ability to use and understand languages, your manners and social skills and your attitudes toward your work and the tou

34、rists you are providing services to. Your appearance is the first thing people will notice and judge when they meet you. People judge your ability, your company even your country by your appearance. Your manners, which means how polite and respectful you are to other people, will communicate a lot a

35、bout you to others. You should be courteous and polite to all guests, even if they are difficult to deal with or rude. There is a saying, “You can please some of the people all the time, some of the other people some of the time, but you can not please all of the people all of the time.” This saying

36、 means all people are different and it can affect your attitude about your guests and how you do your job. Your attitude is never secret. People can see it, read it in your face and judge by your actions. All these qualities determine your professionalism, and they are some of the most important cha

37、racteristics that will determine your qualifications as a tour guide.Task 2 Professionalism for a Tour Guide第16页/共37页第十六页，共38页。I. Description: A tour guide should be someone who is:English for Tour Guidea.articulate b. considerate c. accurate d. numerate e. computer-literate f. dynamic g. enthusiast

38、ic h. optimistici. energetic j. diplomaticMatch the qualities above with these definitions:1. _ able to use information technology2._ thinking of other peoples feelings3._ discreet and tactful in delicate situations4. _ showing a lot of enthusiasm and energy第17页/共37页第十七页，共38页。English for Tour Guide5

39、. _ good at figures6. _ can speak fluently7. _ precise, pays attention to detail8. _ confident about the futureAnswers: 1. e 2. b 3. j 4. f /g /i 5. d 6. a 7. c 8. h第18页/共37页第十八页，共38页。II. Underline the stressed syllable in each quality. What are the stress rules for words ending in ate and ic? Read

40、the words aloud. Reference: For words ending in ate, the stress is placed on the anti-penultimate syllable (third from end). For words ending in ic, the stress is placed on the penultimate syllable (second from end).English for Tour Guide第19页/共37页第十九页，共38页。English for Tour GuideIII. According to the

41、 passage, decide the following statement true or false and correct the false statements.1. _ If your hair needs to be combed or cut, face needs to be shaved, or you are wearing too much make-up, the tourists will see that you do not care of yourself very well, and will wonder how you will be able to

42、 take care of them.2._ The last two tour guides have looked like actors from the Beijing Opera. This comment means tourists do not care about the appearance of tour guides.3._ Your manners do not have much effect on your company.4._ Basic manners include the use of the expressions as “please”, “than

43、k you”, “Mr.”, “Mrs.” and “Miss” before guests last names and asking tourists to do something rather than telling them to.第20页/共37页第二十页，共38页。English for Tour Guide5. _ An American saying “You can get more co-operation with sugar than you can with salt.” means as a tour guide, you should always bring

44、 a lot of candies with you while you are guiding a tour to some places.6. _ A tour guide is a leader of the group. If he is bored and not interested, there id a good chance that the group will be bored and not interested either.7. _ If you find you are having trouble controlling a group, the first t

45、hing you should look at is your own manners.第21页/共37页第二十一页，共38页。Answers:1.True2.False. It means tourists care about the appearance of tour guides.3.False. Your professional manners will have a great effect on your company.4.True5.False. This saying means if you are courteous and polite to all guests

46、, they will be more cooperative with your guiding work.6.True7.False. If you find you are having trouble controlling a group, the first thing you should look at is your own attitude.English for Tour Guide第22页/共37页第二十二页，共38页。English for Tour Guide As a healthy Chinese citizen, if you want to work as

47、a tour guide, you have to go through at least three formalities. Firstly, you have to take the Tour Guide Qualification Examination, which is a comprehensive test held once a year (in Guangdong Province, twice a year), nationwide in China for people who want to earn their tour guide qualification or

48、 license. The exam consists of two parts: written and spoken. The written exam usually takes place first. The exam usually adopts different forms in different provinces. In Guangdong Province, the written exam is usually a one-day exercise in four subjects: Policies & Regulations, Tour-guide Pro

49、fessional Operations, ABCs of China Tourism and ABCs of Guangdong Tourism. These tests are given in the Chinese language. The oral part is dealt with in the various languages required.Task 3 How to be a Tour Guide in China?第23页/共37页第二十三页，共38页。English for Tour Guide Secondly, if you have passed the T

50、our Guide Qualification Examination and got the tour guide qualification, you have to register in a tour guide service company, or you have to contract with a travel agency. Thirdly, with the relevant documents, you have to apply to the provincial tourism administrative department for a tour guide c

51、ard. You can not work as a tour guide until you get the tour guide card and receive the accreditation from a travel agency or a tour guide service company. 第24页/共37页第二十四页，共38页。I. Role-play: two students are asking their professor about the Tour Guide Qualification Examination in China. The professor

52、 gives a detailed introduction.English for Tour Guide第25页/共37页第二十五页，共38页。English for Tour GuideII. According to the passage, decide the following statements true or false and correct the false ones.1. _ In China, foreigners can take part in the Tour Guide Qualification Examination.2._ In China, the

53、permanent residents in Hong Kong and Macao can also participate in the Tour Guide Qualification Examination, but the Taiwanese can not.3._ If someone has contagious ills, he/she can not take the test.4._ The Tour Guide Qualification Examination is a nationwide test, but the specific test questions a

54、re different in different provinces.5._ The Tour Guide Qualification Examination consists of two parts: written test and oral test.6._ If you have passed the examination, you can get a tour guide card.7._ If you have passed the examination, you can start to work as a tour guide.8._ If you have got y

55、our tour guide card, you can work as a tour guide immediately.第26页/共37页第二十六页，共38页。Answers: 1. False. In China, only Chinese citizen can take the Tour Guide Qualification Examination. 2. True 3. True 4. True 5. True 6. False. If you have passed the examination, you can get a tour guide qualification.

56、 7. False. You have to get a tour guide card and then you can work as a tour guide. 8. False. You have to accept the accreditation from travel agencies, then you can guide tours.English for Tour Guide第27页/共37页第二十七页，共38页。English for Tour GuideAssignment I. Discussion: According to the text above, if

57、someone wants to take the Tour Guide Qualification Examination, what preconditions he/she should have?Reference:He/she should be a healthy Chinese citizen, not suffering from contagious disease. He/she also should have a good command of languages, so that he/she can well introduce the tourist attrac

58、tions to the tourists. He/she should have at least senior high school education background or technical secondary school education background. 第28页/共37页第二十八页，共38页。English for Tour GuideII. Role play: make short conversations based on the following situation. Three students are discussing the topic t

59、heir professor gave last Monday Why do we say tour guides play the key role in the tourism industry. Each of them presents his/her viewpoints.第29页/共37页第二十九页，共38页。English for Tour GuideExtended TaskI. Match the words in the box with the definitions.a. salary b. commission c. tip d. bonuse. overtime f

60、. perks g. wages h. fee1._ the extra things, such as luncheon vouchers or free medical insurance, over and above the basic pay.2. _ a small sum given to reward the services of people like waiters or taxi drivers.3. _ money paid every month, but referred to as annual earnings paid to professional and man