商务英语4形考答案

1、国家开发大学商务英语4形考答案第一单元一、选择填空题（每题10分，共5题）? Sure, no problem 、 First, go see Cindy and tell her where you're going andwhen、选择一项：C、Can you fill me inHey Kyle, guess what! The boss is sending me to Europe for a marketingseminar next month 、You've been itching to go on a business trip for months选择一项

2、：A、 I am sorry to hear that 、B、 Great! You must be happy 、C、 So what?If you are intending just one Schengen country, you will need to applyfor the Schengen visa directly with the embassy or consulate of that particularcountry、选择一项：A、 to visitB、 visitingC、 visitedCan you fill me? I need some detailed

3、 information选择一项：A、 inB、 upC、 out题目5题干Traveller's checks are generallysmall face value 、选择一项：A、 atB、 onC、 of How would you like to go? 、选择一项：A、 I'll get in touch with the railroadB、 I'd like to fly to Frankfurt for a stay of two daysC、 I expect to depart for Frankfurt on Sunday, Septembe

4、r 1?Yes, business class、选择一项：A、 W川 you fly business classB、 When do you plan to leaveC、 Where shall I make hotel reservationPlease an open return flight from Barcelona to Frankfurt 、选择一项：A、 paperB、 textC、 bookTravellers, when the checks, have to sign the checks in the presence ofthe bank or service

5、clerks 、选择一项：A、 buyB、 buyingC、 to buyWe used to cash advances、选择一项：A、hadB、 havingC、 have标记题目题干behalf of Vancouver C&S Int'l Trade Corp 、 ，I am pleased to invite youand your colleagues to visit us 、选择一项：A、 ForB、 OnC、 InYou can download and print off the online 、选择一项：A、 fromB、 formC、 formalMan

6、y of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's选择一项：A、 checksB、 cashC、 credit cards完形填空:选择正确答案，补全文章（每题10分）。How to Schedule Your Visa Appointment、You can 回、 If payingPayment can be made with a UnionPay debit card or in cash

7、答 directly through the website, the Call Center, or at a Citic bank ATM回答 or with cash 、 If youat a Citic bank branch, you can pay with a UnionPayprefer to pay in cash, the appointment website will produce a bank deposit slip答 on the type of appointment for which you have registered; the deposit sli

8、p will indicate how much you must pay 、 You must print this bank 回答 , log off the appointment site, proceed to a local Citic bank branch, present the bank depositslip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 回答 , and enter the bank receipt con

9、firmation number into the requested field 、BCACA翻译 :为句子选择正确的翻译（每题 10 分 ）。1 、 Can you fill me in? 回答A、 您能替代我一下不？B、 您能为我填写不？C、 您能向我详细介绍一下不？二、 2、 Not all restaurants accept the card 、 回答A、 所有酒店都不接受此卡。B、 并非所有酒店都接受此卡。C、 所有酒店接受的不就是此卡。3 、 We used to have cash advances 、 回答A、我们以前就是预支现金。B 、我们使用已有的现金。C、我们习惯了预

10、支现金。三、4、Let me know how you like living out of a suitcase 、回答A、 到时候告诉我没有旅行包您就是怎么活下来的。B、 到时候告诉我您就是怎么带着旅行包生活的。C、 到时候告诉我您怎么那么喜欢带着旅行包生活。5、 It is very profitable for the issuing offices to finance the funds they collect by issuing traveller s checks 、 回答A、 对发行机构来说,发行旅行支票提供融资便利就是有利可图的。B、 对发行机构来说,融资有利可图,她们

11、征集资金,发行旅行支票。C、 对发行机构来说,征集资金,发行旅行支票,融资等,都就是有利可图的。Schengen Visa Application StepsIdentify the country or countries you will be travelling to、 It isparticularly important to know which countries you are travelling tobecause it determines where and how you are going to send yourapplication 、 If you are

12、intending to visit just one Schengen country, you will needto apply for the Schengen visa directly with the embassy or consulate ofthat particular country 、 If you are intending to visit two or more Schengen countries, yourapplication must be sent to the embassy or consulate of the country thatshall

13、 be your main destination 、 If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary、Fill out an application form beforehand to obtain a Schengen visa

14、、 Youcan download and print off the form online 、Prepare all the requirements for your Schengen visa application、Depending on the consulate or embassy, you are required to show the following documents: A valid national passport Evidence showing the purpose of your trip (e 、 g、 hotel reservations) Pr

15、oof of medical insurance A round-trip travel ticket Proof of fundsCheck the processing time to ensure you get your Schengen visa on time 、 The processing time varies per embassy, so it is important to take the processing time into account when planning your trip、1 、 This passage is mainly about 回答、A

16、、 what is a Schengen visaB、 who can apply for a Schengen visaC、 how to apply for a Schengen visa2、 If you are intending to visit two or more Schengen countries, you will need to send your application 回答、A、 to the embassy or consulate of the country that shall be your maindestinationB、 directly with

17、the embassy or consulate of that particular countryC、 to the embassy or consulate of the first Schengen country on your travelitinerary3、 You can download and print off the form 回答、A、 via your phoneB、 on the InternetC、 by your friends4 、 You are required to show the following documents EXCEPT回答、A、a

18、round-trip travel ticketB 、a valid national passportC、a birth certificate5 、 The processing time is 回答 per embassy 、A、differentB 、 the sameC、similar第二单元一、选择填空题（每题10分，共5题）题干 The client said he had to send a monitor back three times before the problemwas solved、 Do you have a reason for this? 、选择一项：A、

19、 Well, I wonder whether the recent layoffs are affecting the quality of our customerserviceB、What do you think? But I have no ideaC、 That's the client's own problem, I guess What is the distance between the new building and your office?选择一项：A、 It is near to the bus stopB、 It is about 15 kilo

20、metersC、 It is very close题干Some of the customers' complaints seem选择一项：A、 inacceptableB、 unacceptableC、 unaccepted题干Some stores even offerlanes for customers with 10 items or less tocheckout quickly 、选择一项：A、 expireB、 expressC、 exact题干Customers often remain to a business that has excellent service

21、 even iftheir prices are high 、选择一项：A、 loyalB、 loyallyC loyalty Hello, is that Sail Moving Company?选择一项:A、 Yes, this is Jack speaking 、 Thanks for calling 、 What can we do for youWhat can we do for youB、 Yes, I'm Jack、 Thanks for callingC、 Yes, speaking 、 What can I do for youThe customer servic

22、e representative will often allow customers to exchange the productthey bought or return it for a full 、选择一项:A、 compensationB、 repayC、 refund题干the situation may be, make sure that you don't leave your customer with anunanswered question 、选择一项:A、WhateverB、WheneverC、However题干If things have, the pe

23、rson you're talking to will want to know the reasons选择一项:A、 got upB、 gone wrongC、 turned down What does the customer's complaint say?选择一项:A He says he will write us a thank-you letterBHe says he hasn't gotten back the monitor for repairsCHe wants to know whether we could give him a disco

24、untThe American idea of customer service is each customer the center of attention选择一项:A madeB to makeC makeCustomers won't find store clerks sitting around 选择一项:A watching TV or playing cardsB to watch TV or play cardsC watching TV or to play cardsIf any of the articles are damaged during move,

25、you may make a forcompensation with our company 选择一项:A requestB demandC claim How do you calculate the fee if we ask you to move the office furniture?选择一项:A、 We can give you a 10% discountB、 Sorry, we are not available these daysC、 The cost depends on the floor to move to, the distance between two p

26、laces and theamount of the furniture to moveLooking your customers in the eye shows that we are listening to them and hearing、选择一项:A、 why are they sayingB、 how are they sayingC、 what they are saying二、阅读理解/翻译/完形填空（题型随机）（共50分）完形填空:选择正确答案，补全文章（每题10分）。Customer service is the service or care that a consu

27、mer receives before,during and after a purchase 、 It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 回答、Consumers often must encounter an experience to not only be a satisfiedcustomer, but a l

28、oyal customerCustomer service is a part of that experienceTop notch service will createall must strive for 、Excellent customer service isis often missing, unfortunatelyAlways make your customer a回答 and a returning customer, which is what we回答 to businesses today 、 It's a component that、 How do y

29、ou provide great customer service?回答、 Greet them in a friendly manner, whetherthat be via telephone, email or in person 、Let them know you are there to help and that you will take care of them, not onlybefore the sale but after as well 、 After all, in a thriving business customers arenot 回答;it's

30、 a requirement for businesses to survive 、选自：DEACB阅读理解：根据文章内容，把每一段与其所谈论的话题相匹配 （每题10分）。Customer Service1、 The American idea of customer service is to make each customer the center ofattention 、 And wherever you go, good customer service means making customers feelspecial、回答2、 When customers get to a

31、store, they are treated as honored guestsCustomers don 't usually find store clerks sitting around watching TV or playing cardsInstead, the clerksCustomers usually dongreet them warmly and offer to help them find what they wantt have to ask how much items cost, since prices are clearly marked、回答

32、3 、 When customers are ready to checkout, they can go to the nearest and shortest checkout lane 、 Good stores open new checkout lanes when the line ups get too long Some even offer express lanes for customers with 10 items or less、 After they pay fortheir purchases, customers receive a smile and a w

33、arm“ thank you and have a nice dayfrom the clerk 、回答4 、 In America, customer service continues long after the sale、 Many products come witha money-back guarantee 、 Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more、 Adve

34、rtisementsregularly include the motto, “ Your satisfaction is guaranteed ”、 So if there is a problem with the product, customers can take it back 、 The customer service representative will often allow them to exchange the item or return it for a full refund、回答5 、 Customer service in America grows ou

35、t of the belief that“ the customer is alwaysright ”、 If a person receives poor service from a store, he probably will avoid shopping there in the future 、 On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high 、回答BDEAC翻译:为句子选择正确的翻译（每题 1

36、0 分 ）。1 、The American idea of custom service is to make each customer the center ofattention 、回答A 美式客服理念认为每位客户都就是关注的焦点。B 美国的客户都有以自己为中心的想法。C 美国的客户服务人员都有以客户为中心的想法。2 Many products come with a money-back guaranteeA 许多产品都要先付款得以保障。B 许多产品都有退款承诺。C 许多产品都要退款。3 Make sure to look your customers in the eyeA、确保要把

37、顾客像眼睛一样珍视。B 确保把顾客瞧在眼睛里。C、确保要直视顾客的眼睛。4 Always look for ways to go above and beyond the expectations of your customersA 一定要想方设法, 超越顾客的期望。B 一定要寻求在顾客期待之外的想法。C 总就是要寻找达到顾客期望的方法。5 The worst thing is that you discovered at the last moment there were missing parts in the order before shipment 回答A 最糟糕的事情就是,在装

38、船之前的最后时刻,您发现订单货物有遗漏。B 最糟糕的事情就是到了最后一刻还没有装船。C 最糟糕的事情就是在装船前的最后一刻, 您有所发现。第三单元一、选择填空题（每题10分，共5题）题目1还未回答满分10、00标记题目What do you think题干I'll also throw in the discount of 10% on your up front depositabout this suggestion? >选择一项:A、 Ok, I think we've both have done our best for thisB、 No, the sugge

39、stion is too badC、 Ok, you will benefit more than usHello, this is Lucas Bowen 、 I'd like to order some machines 、 When do you need them?选择一项:A、 Sorry, I am busyB、 No problemC、 No, you can do it online题干has good reputation will sooner or later be successful in his business选择一项:A、 WhateverB、 Whoe

40、verC、Whichever题干In business,whatever you do, do not illegal benefit选择一项:A、 chaseB、 chooseC、 challenge题干We can't manage thatyou pay for the installation选择一项:A、 ifB、 untilroll? I'm preparing for tomorrow'sC、 unless Could you be so kind as to turn down that rock" n"meeting report

41、、 选择一项:A、 It's none of you businessB No, I don't think soC Sure Sorry to disturb you I'll be away on a business trip Would you mind signing for my express delivery?选择一项:A have no timeBI'd rather notCI'd be happy toWe can't manage that you pay for the installation选择一项:A ifB un

42、tilC unlessTo attract investors, the government has its tax and labor laws选择一项:A adaptedB appliedC adjustedWhen the rest of the room emotional, stay cool and use logic to negotiate andclose选择一项:A getB、 getsC、 got二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，选择正确答案（每题10分）。Emotions play an important part in t

43、he negotiation process, although it is only inrecent years that their effect is being studied 、 Emotions have the potential to play eithera positive or negative role in negotiation 、 During negotiations, the decision as towhether or not to settle rests in part on emotional factors、 Negative emotions

44、 can causeintense and even irrational behavior, and can cause conflicts and negotiations to breakdown, but may be instrumental in attaining concessions、 On the other hand, positiveemotions often facilitate reaching an agreement and help to maximize joint gains, but canalso be instrumental in attaini

45、ng concessions 、 Positive and negative discrete emotionscan be strategically displayed to influence task and relational outcomes and may play outdifferently across cultural boundaries 、1、 Emotions play an important role during the negotiation, although their effect is being studied just 回答、A、 at the

46、 beginning of negotiation practiceB、 during the negotiation processC、 not long before2、 Negative emotions may 回答 make concessions 、A、be helpful toB、 be harmful toC、 be nothing to3、 During negotiations, the decision as to whether or not to settle depends in part on emotional factors 、回答A、 totallyB、 t

47、o some extendC、 completely not4、 Attaining concessions can be done 回答、A、 only by negative emotionsB、 only by positive emotionsC、 by both negative and positive emotions5、 In different cultures, negotiators should use回答 strategies to show positive andnegative emotions 、A、 the sameB、 differentC、 noThey

48、 wanted to a discussion on economics 、选择一项:A、 initiativeB、 initiateC、initialAt the same time, the negotiator keeps things secret would limit his/her ability tonegotiate 选择一项:A whoB whatC thathas good reputation will sooner or later be successful in his business选择一项:A WhateverB WhoeverC WhicheverThei

49、r skill and has got them on the sales team选择一项:A lazinessB discourageC enthusiasmThat might be acceptable you handle the insurance fees选择一项:A ifB whetherC even ifhas good reputation will sooner or later be successful in his business选择一项:A WhateverB WhoeverC Whichever翻译:为句子选择正确的翻译（每题 10 分 ）。1 By unde

50、rstanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verballyA. 通过理解非语言性交际如何起作用,谈判者一定能够理解其她参与者透露的非语言性信息。B. 要理解非语言性交际如何运行,谈判者必须理解其她参与者给出的非语言性信息。C 通过理解非语言性交际就是如何工作的, 谈判者必需能够理解其她参与者非语言性地给出的信息。C. Look the person i

51、n the eye with honesty and respectA. 用诚实与尊敬瞧待这个人。B. 诚实而尊敬地注视这个人。C.诚实并尊敬地用眼瞧这个人。3 If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room回答A如果有可能,可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。B如果有可能,让谈判双方花时间一起处于谈判室以外的舒适氛围,可能会有帮助的。,肯定会有帮助的

52、。C 如果有可能,谈判双方花时间一起在谈判室以外的舒适的环境中4 、 This is because whoever controls the start of the negotiations tends to control wherethey end 、回答A. 这就是因为无论哪一方掌控了谈判的开始,往往都会将谈判导致结束。B. 这就是因为无论谁曾经掌握了谈判的开始,趋势都会主导谈判的地点。C.这就是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。5 、 The negotiation table can be loaded with agendas, egos and emoti

53、ons、回答A. 谈判桌承载着议事日程,自我意识与各种情绪。B. 谈判桌负荷着议事日程,自尊心与不同情绪。C.谈判桌充满了议事日程，自我意识与情感。阅读理解:根据文章内容,判断正误（每题 10 分 ）。The Golden Rules of NegotiatingThe art of negotiating is a difficult skill for most of us, even good salespeople、 Hereare three golden rules for you to follow:1 、 Always Start the Negotiations 、You m

54、ust initiate the process 、 This is because whoever controls the start of the negotiations tends to control where they end、 If you let the other party startnegotiations, you will be constantly giving up control, often without even realizing it、 Forinstance, when you ask someone what his project budge

55、t is, you are allowing him to start the negotiations 、 You will then spend your time chasing his number rather than findingthe best solutionSo, never let the other party control the negotiations2 、 Always Negotiate in Writing 、The purpose of negotiations is to arrive at a formal written agreement, n

56、ot tell a storyor spend time talking 、 From the first moment you begin a proposal, you should create a document and take it to the client 、 It will include all the points of agreement and become real to the prospective customer 、 Negotiating first and then having to create a documentadds unnecessary time to a transaction 、 But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy ismade 、3 、