酒店英语week2(上)

1、Unite 14 Reservation由NordriDesign提供LOGOSample ConversationFully Booked ReservationH=seating hostess, G=guestH: Good evening, sir. Im sorry, the house is full now. But if you like to wait, you are more than welcome to do so.G: How long do you think we will have to wait?H: Id say at least 20 minutes.G

2、: 20 minutes is all right. We are not terribly hurry.H: Good. So its just the two of you.G: Yes, just we two.H: And its on?G: Mr. Lockwood.H: OK. Thank you. Now would you please take a seat and wait over there? Well have you seated as soon as we get a free table.G: Thank you.H: (After a little more

3、than 10 minutes) Mr. Lockwood? Would you come this way, please? Here is your table. Please take your seats. Your waiter will be right with you.LOGOSample ConversationBanquet ReservationS=staff, G=guestS: Good afternoon, Mr. Smith. Welcome to our hotel!G: Good afternoon. Could you cater for a buffet

4、dinner were planning to hold in the evening on Friday, the 11th of October?S: Today is the 20th September. I think we could arrange that for you. How many people will there be?G: There will be about 150 people. We have established very good relations with the local companies. You might offer a good

5、opportunity for us to meet and celebrate.S: Certainly, Mr. Smith. How many guests could you guarantee, please?G: At least 100, I think.S: Fine. And how much would you plan to spend for per person?G: About RMB250 with wine included.S: Fine. Ill show you three different menus with recommended wine lis

6、t.G: Can we work out a menu of our own with some dishes you recommend and some wed prefer?LOGOSample ConversationBanquet ReservationS: Certainly, sir. May I know your special requirements?G: Well, some of our friends are from America, but most of them are Chinese. So I think it would be welcome to p

7、repare some western food as well as some local traditional Chinese dishes. S: Sure. We have a large variety of food and drinks for you to choose from, both Chinese style and western one.G: Good. Our guests will be very happy about that.S: How about table plans?G: We need large tables. And we would p

8、refer buffet with table and seat.S: That can be easily be arranged. Any special event, please?G: With fine table decorations and background music. Well settle the bill with check, and for the further details, can we discuss next Wednesday?S: Thats fine. Thank you, Mr. Smith. Ill look forward to seei

9、ng you next Wednesday.LOGOUseful ExpressionsAccepting reservations What time would you like your table? At what time can we expect you? Let me check if we have any vacancy. How many people are there in your party? May I have your name and telephone, please? Any special requirement? Would you like a

10、table in the hall or in the private room? Sorry, I cannot guarantee a window table, but Ill note your preference. We can only keep your table/room till 8p.m. A deposit of $20 is required to secure your booking.LOGOUseful ExpressionsDecline a reservation Im afraid that table is reserved for 8 p.m.? I

11、m afraid we are fully booked for that time. Im sorry. There are not any tables for 6 p.m., but we can give you a table at 7 p.m. Im afraid all the private rooms are reserved. Would you mind sitting in the main dining room? Would you like to make a reservation at another time? Its the busy season/hot

12、 season/peak season, you know. We hope well have another opportunity to serve you. Im sorry, the house is full now. But if you like to wait you are more than welcome to do so.LOGOUseful ExpressionsBanquet reservation How many tables shall we arrange? How much would you like to spend for each table?

13、Let me check if we have any vacancy. What drinks would you like? What kind of fruits/dessert would you like? Well get everything ready in advance. How would you like us to arrange the tables? Any special event, please?LOGOUnit 14 Reservation预订业务预订业务Section 4 Cross-cultural Communication Vocabularies

14、 lunar adj.月亮的；阴历的 consist of 包括；由组 up to 直到 glutinous adj.粘性的；胶状的 countless adj.无数的 petal n.花瓣 stroll v.漫步；闲逛 paste n.面团；糊状物 essential adj.重要的；本质的 jujube n.枣子 post v.布置；张贴 crushed adj.压碎的；碾碎的 solution n.解决办法；解答 reunion n.团聚 filling n.填充物；馅 denote v.象征；表示 genuine adj.真诚的 heart-felt adj.由衷的；发自内心的 alienation n.疏远；陌生 be oriented toward 以为方向；重视 LOGOExercisesSentence Translation 我想为TED先生订一张靠窗的6人台，晚上6:30用餐。 Id like to book a table for 6 for dinner at 6:30p.m., under the name of Mr. Ted. 这张桌子已经预订了。那张桌子怎么样？ This table is reserved. Perhaps you would like a table over there. 餐厅现在客满，请稍