《用户体验设计》 课程教学大纲

1、用户体验设计教学大纲课程代码174252课程名称用户体验设计英文名称User Experience Design课程类别专业领域课课程性质必修学时总学时：32上机学时：0实验学时：0实践学时：实创学时：8学分2开课学期第五学期开课单位设计学院适用专业信息与交互设计授课语言中文授课先修课程产品设计方法学、设计心理学毕业要求（专业培养能力）本课程对学生达到如下毕业要求有如下贡献：1、2、3、4、5、6、81.工程知识：掌握扎实的基础知识、专业技能，能够将自然科学、本专业基础知识和专业知识用于解决复杂设计问题，并学习设计行业部分运营知识，为解决企业复杂问题打下基础。2.问题分析：能够应用本专业基本原

2、理、方法和手段和设计行业营运知识，识别、表达、并通过文献研究分析设计中的复杂问题，以获得有效结论。3.设计/开发解决方案：能够制定针对设计的复杂问题的解决方案，设计满足特定人群和用户需求的产品、系统、服务，并能够在设计环节中体现创新意识，考虑社会、健康、安全、法律、文化以及环境等因素。4.研究：能够基于科学和人文综合研究方法对设计问题进行研究，包括设计实验、分析与解释数据，并通过信息综合得到合理有效的结论。5.使用现代工具：能够针对复杂设计问题，开发、选择与使用恰当的技术、资源和信息技术工具，包括对设计问题的预测与模拟，并能够理解其局限性。6.工程与社会：能够基于社会文化相关背景知识进行合理分

3、析，评价复杂设计问题解决方案对社会、健康、安全、法律以及文化的影响，并理解应承担的责任。8.职业规范：具有人文社会科学素养、社会责任感，能够在设计实践中理解并遵守职业道德和规范，履行责任。课程培养学生的能力（教学目标）完成课程后，学生将具备以下能力：（1）掌握用户体验设计的概念、用户体验设计的法则、设计理念、设计方法、设计流程和工具等，能够学习和掌握在产品设计过程中如何提高用户的体验度，从而提高产品的可用性。1、2、6（2）掌握用户体验度量的概念、了解用户体验度量的新技术，能够进行用户体验研究规划：研究目标、用户目标、选择正确的度量、评估方法等；掌握用户体验的绩效度量方法、基于问题的度量方法、

4、自我报告度量方法、行为和生理度量方法，以及合并与比较度量方法。1、3、4、5（3）能够独立进行用户体验设计，并对设计产品进行用户测试和迭代设计。1、2、5、8、9课程简介用户体验设计，是以用户为中心的一种设计手段，以用户需求为目标而进行的设计。本课程主要讲解用户体验设计的概念、设计法则，设计理念，并进行用户体验的设计方法、设计流程和用户体验的测试工具等设计思维和技能的培训，使学习者能够掌握用户体验的概念和理论，应用用户体验设计的方法，在交互产品设计的过程中为用户提供更好的体验。教学内容与学时分配（一）绪论：以用户为中心的设计概论2学时（1）用户体验为中心的设计（2）产品的可用性（3）产品失败的

5、原因（4）以用户体验为中心的设计原则重点：用户体验为中心的设计概念和方法、产品可用性。难点：产品设计失败的原因分析以及以用户体验为中心的产品设计原则。（二）用户调查法 8学时（1）小组访谈法（2）师徒式访谈法（3）访谈实践方法和流程（4）情境剧本创作以及分析重点：用户访谈方法和实践。难点：分析小组访谈法和师徒式访谈法的优缺点，以及应用情境剧本探索和挖掘用户的真正需求。（三）原型开发 6学时（1）什么是原型（2）原型的制作方法（3）卡片分类法重点：低保真原型的制作方法、高保真原型的制作方法，以及卡片分类法。难点：低保真原型和高保真原型的制作重点和原型有效性分析。（四）产品可用性评价方法 8学时（

6、1）什么是评价（2）产品可用性检验（3）用户测试概念（4）常用的用户测试方法（5）用户测试的基础理论（6）用户测试的实践基础（7）DIY用户测试方法重点：用户测试的概念、常用测试方法，以及用户测试的理论、实践基础和自主测试方法。难点：用户测试的基础理论以及实践方法，自主测试方法的确定。（五）用户体验设计实践 8学时（1）用户测试招募（2）设计DIY测试（3）简易实验室搭建（4）用户访谈（5）用户行为观察（6）测试结果分析（7）产品原型的迭代再设计重点：用户测试的方法流程、设计DIY测试、测试结果分析和迭代设计。难点：测试结果分析和原型的迭代再设计。实验教学（包括上机学时、实验学时、实践学时）实

7、验0学时,实践0学时，实创学时：8教学方法课程教学以课堂教学、课外作业、综合讨论、网络以及授课教师的科研项目于积累等共同实施。考核方式本课程注重过程考核，成绩比例为：平时作业和课堂表现：50%课程设计：50%教材及参考书现用教材：韩挺主编，用户研究与体验设计，上海交通大学出版社主要参考资料：1 日樽本徹也(作者), 陈啸(译者)主编，用户体验与可用性测试，人民邮电出版社，2015.2 卢克米勒(作者)，用户体验方法论，中信出版社，20163 盖文·艾林伍德 (Gavin Allanwood)(作者),用户体验设计，电子工业出版社，2015"User Experience D

8、esign" SyllabusCourse Code174252Course TitleUser Experience DesignEnglish TitleUser Experience DesignCourse CategorySpecialty-related CourseCourse NatureCompulsory courseClass HoursTotal: 32 Computer: 0 Experiment: 0 Practice: Practical innovation: 8Credits2SemesterFifth SemesterInstituteSchool

9、 of DesignProgram OrientedInformation and Interact DesignTeaching LanguageTeaching in ChinesePrerequisitesDesign methodology of product, design psychologyStudent Outcomes (Special Training Ability)This course contributes to student outcomes are as follows: 1, 2, 3, 4, 5, 6, 81. Engineering knowledge

10、: Mastering the basic knowledge, professional ability, being able to use the basic knowledge of natural science, professional knowledge and professional knowledge to solve complex design problems, and learn some management knowledge of the design industry in order to lay the foundation for solving c

11、omplex problems in the future.(2) Problem analysis: apply the basic principles, methods and means of the major as well as knowledge related to the design to identify, express and obtain effective solutions through complicated problems in the literature research and analysis design product.3. Design/

12、develop solution plan: being able to develop solutions for complex design problems, design the products, systems, service to meet the specific needs of users, and reflect the sense of innovation in the design process by factoring into conditions of society, health, safety, law, culture and environme

13、nt.4. Research: being able to study the design issues, including the design of experiments, analysis and interpretation of data based on the scientific and humanistic research methods and information integration to obtain reasonable and effective conclusions.5. Modern tools use: being able to develo

14、p, select and use appropriate technical, resource and information technology tools to solve complex design problems, including forecasting and modeling of design problems, and understand their limitations respectively.6. Project and society: perform reasonable analysis based on social and cultural b

15、ackground of design, evaluate the influence of solutions on society, health, safety, laws and culture, understand the responsibilities to be undertaken.8. Professional norms: To have a good cultural, social and scientific attainments, understand and obey professional ethics and norms, and perform du

16、ties. Course for Students' Ability Development (Teaching Objectives)After the courses, students will have the following capabilities:(1) To grasp the concept of user experience design, principle of user experience design, design idea, method, process and tools, to learn and master how to improve

17、 the user experience in the product design process so as to improve the usability of the product. 1、2、6(2) To master the concept of measuring the user experience, understand new technology for measuring user experience, to carry out the user experience research planning: research objectives, user go

18、als, choose the correct measurement, assessment methods and so on; to grasp the measurement method for user experience performance, measurement method based on matters, self-report measurement method, behaviorial and physiological measurement method and comparative measurement t method. 1、3、4、5(3) B

19、e able to independently design the user experience, and design the product for user testing and iterative design. 1、2、5、8、9Course DescriptionUser experience design is a user- centered design method which takes the user's demand as the goal. This course is mainly on the user experience design con

20、cept, design principle, idea and method, the design process and user experience test tools design thinking and skills training, so that students can grasp the concept and theory of user experience, user experience design method can provide a better experience for interactive product design.Distribut

21、ion of Teaching Contents and Class Hours() Introduction: user-centered design overview 2 Class Hours (1) User experience-centered design (2) Usability of products(3) Reasons for product failure(4)Principles of user experience-centereddesignKey points:Design concepts and methods of user experience-ce

22、ntered design. Usability of products.Difficulties:Reasons for product failure. Principles of user experience-centered design() User survey8 Class Hours(1) Focus group discussions(2) Teacher's interview method(3) Method and process of user interview(4) Scenario writing and analysisKey points: Met

23、hods and practicesof user interview Difficulties: Analyze the advantages and disadvantages of the focus group interview method and the teacher's interview method. Explore and exploit the user's real needs through the scenario.() Prototype development6 Class Hours(1) What isprototype developm

24、ent(2) How to prototyping(3) Card sortingKey points:Low fidelity prototyping, high fidelity prototyping, and card sorting.Difficulties:Emphasis and prototype effectiveness analysis of low fidelity prototype and high fidelity prototype.() Product usability evaluation method8 Class Hours(1) What is ev

25、aluation(2) Productusability test(3) Concept of user test(4)Common user testing methods(5)Basic theory of user testing(6)Practical basis for user testing(7)DIY user test methodKey points:The concept of user testing and common testing methods. The theory, practice foundation, and self-testing method

26、of user test.Difficulties:The basic theory and the practicing method of user testing. The determination of self-test method.() User experience design practice 8 Class Hours(1) User test recruitment(2) Design the DIY user test method(3)Simple laboratory setup(4)User Interview(5)User behavior observat

27、ion(6) Result analysis(7)The iteration and redesign of the product prototypeKey points: Method and processofusertest.Design DIY test.Test result analysis and iteration design.Difficulties:Test result analysis and prototype iteration redesign.Experiment teaching (including class hours of computer, ex

28、periment and practice)Experiment: 0 Class Hour, Practice: 0 Class Hour, Practical innovation: 8 Class HoursTeaching MethodCourse teaching is through cooperation of classroom teaching, extracurricular homework, comprehensive discussion , network and teacher's accumulated research project.Examinat

29、ion MethodThis curriculum stresses process assessment, and the score ratio is:Regular assignment and classroom performance: 50%Curriculum design: 50%Teaching Materials and Reference BooksCurrent teaching materials: edited by Hanting, "User research and experience design", Shanghai Jiaotong

30、 University Press Main reference data recommended:1 Japan Matsumoto Tetanus (Author), Chenxiao(Translator), "User Experience and Usability Testing", Post & Telecoms Press, 2015.2 Luke Miller(Author), "User Experience Methodology”, Citic Press Corp.,20163 Gavin Allanwood(Author), &

31、quot;User Experience Designing", Electronic Industry Press, 2015"User Experience Design" SyllabusCourse Code174252Course TitleUser Experience DesignEnglish TitleUser Experience DesignCourse CategorySpecialty-related CourseCourse NatureCompulsory courseAcademic hoursTotal: 32 Computer:

32、 0 Experiment: 0 Practice: 0 Practical innovation: 8Credits2SemesterFifth SemesterInstituteSchool of DesignProgram OrientedInformation and Interact DesignTeaching LanguageTeaching in ChinesePrerequisitesDesign methodology of product, design psychologyStudent Outcomes (Special Training Ability)This c

33、ourse has the following contribution to student's outcomes: 1, 2, 3, 4, 5, 6, 81. Engineering knowledge: Master the basic knowledge, professional skills, being able to use the basic knowledge of natural science, professional knowledge and professional knowledge to solve complex design problems,

34、and learn some management knowledge of the design industry in order to lay the foundation for solving complex problems in the future.2. Problems analysis: being able to identify, express, and analyze the complex problems based on the literature research by the methods and means of the professional k

35、nowledge of the design industry learning from this major to obtain effective conclusions.3. Design/develop solution plan: being able to develop solutions for complex design problems, design the products, systems, service to meet the specific needs of users, and reflect the sense of innovation in the

36、 design process by factoring into conditions of society, health, safety, law, culture and environment.4. Research: being able to study the design issues, including the design of experiments, analysis and interpretation of data based on the scientific and humanistic research methods and information i

37、ntegration to obtain reasonable and effective conclusions.5. Modern tools use: being able to develop, select and use appropriate technical, resource and information technology tools to solve complex design problems, including forecasting and modeling of design problems, and understand their limitati

38、ons respectively.6. Engineering and society: Being able to analyze reasonably based on the social and cultural background knowledge, evaluate the social, cultural, legal, and cultural effects from the complex design solving plan, and understand the corresponding responsibilities.8. Professional norm

39、s: To have a good cultural, social and scientific attainments, understand and obey professional ethics and norms, and perform duties. Course for Students' Ability Development (Teaching Objectives)After the courses, students will have the following capabilities:(1) To grasp the concept of user ex

40、perience design, principle of user experience design, design idea, method, process and tools, to learn and master how to improve the user experience in the product design process so as to improve the usability of the product. 1、2、6(2) To master the concept of measuring the user experience, understan

41、d new technology for measuring user experience, to carry out the user experience research planning: research objectives, user goals, choose the correct measurement, assessment methods and so on; to grasp the measurement method for user experience performance, measurement method based on matters, sel

42、f-report measurement method, behaviorial and physiological measurement method and comparative measurement t method. 1、3、4、5(3) Be able to independently design the user experience, and design the product for user testing and iterative design. 1、2、5、8、9Course DescriptionUser experience design is a use

43、r- centered design method which takes the user's demand as the goal. This course is mainly on the user experience design concept, design principle, idea and method, the design process and user experience test tools design thinking and skills training, so that students can grasp the concept and theory of user experience, user experience design method can provide a better experience for interactive product design.Main Equipment and SoftwareComputer, eye tracker, behavior capture instrument