酒店设施设备维修保养及清洁卫生评定检查表

1、精选优质文档-倾情为你奉上设施设备维修保养及清洁卫生评定检查表B.1计分说明B1.1各星级饭店规定得分率：一星级90%、二星级90%、三星级92%、四星级95%、五星级95%。B1.2评分规定：设施设备的维修保养及清洁卫生的评定除综合得分率达到规定外，在前厅、客房、餐厅（酒吧）、厨房、公共卫生间等五个部位也应达到相应得分率，如其中任何一个部位达不到所申请星级的规定得分率，就不能获得所申请的星级。B1.3评分时，按照项目标准，完全达到者为优，略有不足者为良，明显不足者为中，严重不足者为差。B.2评分标准设施设备维修保养及清洁卫生评定见表B.1。项 目标 准维修保养检查清洁卫生检查检查分数实际得分

2、检查分数实际得分优良中差优良中差一、周围环境1.庭院、花园完好、整齐；干净、无垃圾887.26.4410109852.建筑物外墙完整、美观；干净554.542.5554.542.53.店标及标志规范、完整、无褪色、无变形；无灰尘、无污迹887.26.44332.72.41.54.停车场、回车线标志明确；干净443.63.22332.72.41.55.花木、盆景、艺术品无枯枝败叶、修剪效果好；无灰尘、无异味、无虫害443.63.22443.63.226.照明灯完好、有效；无灰尘、无污迹443.63.22443.63.227.公用电话（电话簿）完好、有效、齐全、无破损；无污迹221.81.6122

3、1.81.618.公共图形符号标志规范、完整、无褪色、无变形；无灰尘、无污迹221.81.61221.81.619.空调排风口有效、无破损、无脱落；无灰尘、无污迹110.90.80.5221.81.6110.其他（每项1分）110.90.80.5110.90.80.5二、楼梯、电梯厅、存衣处、走廊等公共场所1.地面平整、无破损、无卷边、无变形；无污迹、无异味、干净、光亮202018161030302724152.门无破损、无变形、无划痕；玻璃明亮、无灰尘101098510109853.天花无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网101098510109854.墙面平整、无破损、无裂痕、无

4、脱落；无灰尘、无污迹、无蛛网202018161020201816105.灯具完好、有效；无灰尘、无污迹252522.52013252522.52012.56.家具、用具稳固、完好、无变形、无破损、无烫痕、无脱落；无灰尘、无污迹252522.52013252522.52012.57.电梯平稳、有效、无障碍、无划痕、无脱落；无灰尘、无污迹1010985332.72.41.58.其他（每项1分）110.90.80.5110.90.80.5三、公共卫生间1.地面平整、无破损；无污迹、无异味、干净、光亮554.542.5554.542.52.墙面平整、无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网554

5、.542.5554.542.53.天花无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网554.542.5554.542.54.厕位完好、无堵塞、无滴漏；无污迹101098510109855.洗手台完好、无磨损；无灰尘、无污迹554.542.5554.542.56.梳妆镜完好、无磨损；玻璃明亮、无灰尘、无污迹221.81.61221.81.617.皂液器完好、无效、无污迹221.81.61221.81.618.干手器完好、有效；无污迹221.81.61221.81.619.其他（每项1分）110.90.80.5110.90.80.5四、前厅1.地面完整、无破损、无变色、无变形；无污迹、无异味、光亮

6、443.63.2210109852.门窗无破损、无变形、无划痕；无灰尘221.81.61221.81.613.天花无破损、无裂痕、无脱落；无灰尘、无水迹、无蛛网443.63.22443.63.224.墙面平整、无破损、无开裂、无脱落；无污迹、无蛛网665.44.83443.63.225.柱无脱落、无裂痕、无划痕；有光泽、无灰尘、无污迹221.81.61443.63.226.台整齐、平整、无破损、无脱落；无灰尘、无污迹221.81.61443.63.227.扶梯完整、无破损；无灰尘、无污迹221.81.61443.63.228.家具稳固、完好、无变形、无破损、无烫痕、无脱漆；无灰尘、无污迹101

7、0985554.542.59.灯具完好、有效；无灰尘、无污迹554.542.5443.63.2210.盆景、花木、艺术品无枯枝败叶、修剪效果好；无灰尘、无异味、无昆虫332.72.41.5332.72.41.511总台及各种设备.有效、无破损；无污迹、地灰尘贵重物品保险箱110.90.80.5110.90.80.5电话110.90.80.5110.90.80.5宣传册及册架110.90.80.5110.90.80.5分区标志规范、无破损；无灰尘、无污迹110.90.80.5110.90.80.5其他（每项1分）110.90.80.5110.90.80.512.大堂休息处整齐、布局合理；干净55

8、4.542.5221.81.6113.公共阅览处完整、有效、无破损、整齐；干净332.72.41.5221.81.6114.客用品完好、无损；无灰尘、无污迹伞架110.90.80.5110.90.80.5衣架110.90.80.5110.90.80.5行李车110.90.80.5110.90.80.5垃圾筒110.90.80.5110.90.80.5烟灰缸110.90.80.5110.90.80.5其他（每项1分）110.90.80.5110.90.80.515.电脑终端（含打印机）快捷、准确；无污迹、无灰尘1010985101098516.计算机系统（含网站）即时维护、快速有效1010985

9、17.其他110.90.80.5110.90.80.5五、客房（一）走廊通道1.地面平整、无破损、无卷边、无变形；无污迹、无异味、干净、光亮5544.52.510109852.墙面平整、无破损、无开裂、无脱落；无污迹、无蛛网5544.52.5221.81.613.天花无破损、无裂痕、无脱落；无灰尘、无水迹、无蛛网887.26.44221.81.614.灯具完好、有效；无灰尘、无污迹221.81.61221.81.615.擦鞋机完整、无破损；无灰尘、无污迹221.81.61110.90.80.56.烟灰缸完整、无破损；无灰尘、无污迹554.542.5221.81.617.服务台整齐、无损坏；无灰

10、尘、无污迹554.542.5221.81.618.其他（每项1分）110.90.80.5110.90.80.5（二）客房1.地面平整、无破损、无卷边、无变形；无污迹、无异味、干净、光亮303027241530302724152.门完好、有效；无灰尘、无污迹铃110.90.80.5110.90.80.5锁110.90.80.5110.90.80.5门镜110.90.80.5110.90.80.5门牌110.90.80.5110.90.80.5安全链110.90.80.5110.90.80.5把手110.90.80.5110.90.80.53.窗户及窗帘平整、无破损、无脱落；无污迹554.542.

11、5221.81.614.墙面平整、无破损、无开裂、无脱落；无污迹、无灰尘、无蛛网443.63.22443.63.225.天花平整、无破损、无开裂、无脱落；无污迹、无灰尘、无蛛网443.63.22110.90.80.56.灯具完好、有效；无灰尘、无污迹554.542.5554.54.52.57.家具、布草稳固、完好、无变形、无破损、无脱漆；无灰尘、无污迹床头护墙板110.90.80.5110.90.80.5床上用品10109851010985浴衣110.90.80.5110.90.80.5衣橱110.90.80.5110.90.80.5衣架110.90.80.5110.90.80.5写字台221

12、.81.61221.81.61梳妆台221.81.61221.81.61半身镜110.90.80.5110.90.80.5全身镜110.90.80.5110.90.80.5椅子、沙发221.81.61221.81.61茶几110.90.80.5110.90.80.5行李柜221.81.61221.81.61饮具554.542.5554.542.5酒具554.542.5554.542.5烟具110.90.80.5110.90.80.5抽屉221.81.61221.81.61垃圾筒221.81.61110.90.80.5擦鞋工具110.90.80.5110.90.80.5洗衣袋110.90.80.

13、5110.90.80.5其他（每项1分）110.90.80.5110.90.80.58.艺术品有品位、完整、无褪色、无脱落；无灰尘、无污迹110.90.80.5110.90.80.59.文具夹规范、完整、无划痕；无灰尘、无污迹332.72.41.5332.72.41.510.客房内印刷品规范、完好、字迹图案清晰、无皱折、无涂抹；无灰尘、无污迹酒单110.90.80.5110.90.80.5菜单110.90.80.5110.90.80.5闭路电视节目单110.90.80.5110.90.80.5安全出口指示图110.90.80.5110.90.80.5“请勿打扰”和“请整理房间”门牌443.63

14、.22110.90.80.5服务指南443.63.22110.90.80.5价目表443.63.22110.90.80.511.电话完好、无损、有效、安全；无灰尘、无污迹554.542.5221.81.6112.电视完好、无损、有效、安全；无灰尘、无污迹554.542.5110.90.80.513.床头（控制）柜完好、无损、有效、安全；无灰尘、无污迹554.542.5110.90.80.514.冰箱完好、无损、有效、安全；无灰尘、无污迹554.542.5221.81.6115.空调回风口有效、无破损、无脱落；无灰尘、无污迹221.81.61332.72.41.516.电源插座完好、无损、有效、

15、安全；无灰尘、无污迹110.90.80.5110.90.80.517.烟感报警器完好、无损、有效；无灰尘、无污迹554.542.5110.90.80.518.喷淋装置完好、无损、有效；无灰尘、无污迹554.542.5110.90.80.519.保险柜完好、无损、有效；无灰尘、无污迹554.542.5110.90.80.520.其他（每项1分）110.90.80.5110.90.80.5（三）卫生间1.门（锁）完全、有效、无破损；无灰尘、无污迹221.81.61110.90.80.52.墙面平整、无破损、无脱落、无变色；无灰尘、无污迹221.81.61221.81.613.天花无破损、无脱落；无

16、灰尘、无污迹221.81.61221.81.614.地面平坦、无破损；无灰尘、无污迹443.63.22221.81.615.灯具完好、有效；无灰尘、无污迹221.81.61110.90.80.56.洗脸台面完好、无磨损；无灰尘、无污迹443.63.22221.81.617.镜完好、明亮、无磨损；无灰尘、无污迹221.81.61110.90.80.58.排风器完好、有效、噪音低；无灰尘、无污迹221.81.61110.90.80.59.面盆完好、无堵塞；洁净1010985221.81.6110.恭桶完好、无堵塞、噪音低；无污迹151513.5127.5443.63.2211.浴缸完好、无堵塞、无

17、滴漏；无污迹151513.5127.5443.63.2212.淋浴喷头完好、通畅、无滴漏；无污迹554.542.5443.63.2213.水质清洁程度清澈、无沙质、水温稳定554.542.514.空气清新程度清新、无异味221.81.6115.电话副机完好、方便取用，有效；无灰尘、无污迹221.81.61332.72.41.516.浴帘及浴帘杆完好、无脱落；无灰尘、无污迹110.90.80.5554.542.517.皂盒完好；无灰尘、无污迹110.90.80.5110.90.80.518.手纸拖架完好、方便取用、有效；无灰尘、无污迹221.81.61110.90.80.519.巾架完好、有效；

18、无灰尘、无污迹110.90.80.5110.90.80.520.晾衣绳完好、有效；无灰尘、无污迹110.90.80.5221.81.6121.纸筐完好、无灰尘、无污迹110.90.80.5110.90.80.522.电源插座安全、有效、无破损；无灰尘、无污迹110.90.80.5110.90.80.523.卫生袋正规、完好；无灰尘、无污迹110.90.80.5110.90.80.524.擦手纸托架完好；无灰尘、无污迹110.90.80.5110.90.80.525.客用品规范、完好；无灰尘、无污迹毛巾221.81.61443.63.22浴巾221.81.61443.63.22面巾221.81.

19、61443.63.22踏脚巾221.81.61443.63.22防滑垫221.81.61110.90.80.5擦手纸110.90.80.5香皂110.90.80.5浴液110.90.80.5洗发液110.90.80.5皂盒110.90.80.5110.90.80.5牙具（口杯）221.81.61110.90.80.5其他（每项1分）110.90.80.5110.90.80.526.吹风机安全、完好、有效；无灰尘、无污迹221.81.61221.81.6127.体重秤完好、有效；无灰尘、无污迹110.90.80.5110.90.80.528.其他（每项1分）110.90.80.5110.90.8

20、0.5六、餐厅酒吧（如有多个餐厅和酒吧，则全部检查，综合评分）1.大宴会厅完好；无灰尘、无污迹303027241520201816102.餐厅标志规范、完整、无褪色、无变形；无灰尘、无污迹1010985332.72.41.53.门无破损、无变形、无划痕；玻璃明亮、无灰尘665.44.83332.72.41.54.窗户及窗帘无破损、无变形、无划痕；无灰尘、无污迹665.44.83221.81.615.天花无破损、无裂痕、无脱落；无灰尘、无污迹、无蛛网443.63.22221.81.616.墙面平整、无破损、无脱落；无污迹、无蛛网665.44.83221.81.617.柱无脱落、无裂痕、无划痕；无

21、灰尘、无污迹110.90.80.5110.90.80.58.梯完整、无破损；无灰尘、无污迹443.63.22110.90.80.59.灯具完好、有效；无灰尘、无污迹1010985101098510.地面平整、无破损、无卷边、无变形；无污迹、无异味、干净、光亮1010985303027241511.花木无枯枝败叶、修剪效果好；无灰尘、无异味、无虫害221.81.61221.81.6112.艺术品有品位、完整、无褪色；无灰尘、无污迹221.81.61221.81.6113.家具稳固、完好、无变形、无破损、无烫痕、无脱落；无灰尘、无污迹柜台443.63.22221.81.61桌20201816101

22、010985椅2020181610443.63.22接手桌443.63.22443.63.22送餐车221.81.61221.81.6114.空调回风口及通风设备有效、无破损、无脱落；无灰尘、无污迹151513.5127.5101098515.空气清新程度清新、无异味54.542.516.客用品完好、无破损；无灰尘、无污迹台布151513.5127.51010985餐巾1010985665.44.83面巾221.81.61443.63.22餐具30302724152020181610烟具554.542.5443.63.22菜单规范、美观、清新；无灰尘、无污迹1010985887.26.44酒单

23、554.542.5554.542.517.宣传品规范、完整；无灰尘、无污迹554.542.5554.542.518.其他（每项1分）110.90.80.5110.90.80.5七、厨房（如有多个厨房，全部检查后综合评分）1.设备完好、有效；无灰尘、无污迹101098510109852.与餐厅的通道无破损；无污迹、无异味1010985887.26.443.门无破损、无变形、无划痕；玻璃明亮、无灰尘443.63.22443.63.224.窗无破损、无变形、无划痕；玻璃明亮、无灰尘443.63.22443.63.225.地面平整、无破损、无卷边、无变形；无污迹、无异味、干净、光亮151513.512

24、7.5151513.5127.56.墙面平整、无破损、无脱落；无污迹、无蛛网101098510109857.其他（每项1分）110.90.80.5110.90.80.5八、公共娱乐及健身设施1.商务中心完好、有效；无灰尘、无污迹、无异味303027241530302724152.多功能厅完好、有效；无灰尘、无污迹、无异味505045402530302724153.大小会议厅完好、有效；无灰尘、无污迹、无异味303027241530302724154.婴儿看护和儿童娱乐室完好、有效；无灰尘、无污迹、无异味202018161020201816105.展览厅完好、有效；无灰尘、无污迹、无异味101098510109856.书店完好、有效；无灰尘、无污迹、无异味101098510109857.健身房完好、有效；无灰尘、无污迹、无异味303027241510109858.商场、精品店完好、有效；无灰尘、无污迹、无异味303027241530302724159.理发、美容店完好、有效；无灰尘、无污迹、无异味3030272415505045402510.歌舞厅完好、有效；无灰尘、无污迹、无异味3030272415303027241511.鲜花店完好、有效；无灰尘、无污迹、无异味1010985101098512.网球场完