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1、Email:nkjlgz海南农垦加来高级中学2014届加来高中高考英语写作高分突破特别指导4第三类:书信类作文之4&5-投诉信&建议信投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门,揭发产品质量的低劣、服务态度的糟糕,抱怨不应出现的情况或问题等,以求得解决的信件。投诉信开头 常用句式和套话 I am writing to complain about/that.I am writing to make a complaint about.I am writing to express my concern/di

2、ssatisfaction/disappointment about.I feel bad/ sorry to trouble you but I am afraid I have to make a complaint about.I am most reluctant to complain, but.I am writhing to advise you that I find.unsatisfactory.I wish to draw your attention to the problem/fault.that I bought.It is with great reluctanc

3、e that I must inform you that.投诉信结尾 常用句式和套话 I trust you will take my complaints seriously and.I will appreciate it very much if you could.I would be perfectly satisfied if you can kindly.I understand you will give immediate attention to this matter.I would like to have this matter settled by the end

4、 of.Frankly speaking, I am not prepared to put up with the situation any more.I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.I would be grateful if you could.I would appreciate it if you could.投诉信必背句型1. I wish to express my dissatisf

5、action / disappointment about 我想表达我对的不满 / 失望。2. I trust you will take my complaints seriously and        我相信你会认真对待我的投诉,并且3. I hope you will give due attention to this matter .        希望对此事你能给予足够的重视。4. I am writing to you to complain ab

6、out                    我写信向你投诉5. I wish to make a complaint about                       &#

7、160; 我想投诉6. I am writing to express my dissatisfaction with / at.     我写信表示我对的不满。7. I am completely disappointed to find                    当我发现,我彻底失望了。8. There are some problems with t

8、he that I wish to bring to attention. First, there is In addition,   有问题。 首先,有问题。另外,有问题。9. I can hardly put up with it any more.                      我再也无法容忍。10. I hope you will kindly inves

9、tigate                      我希望你调查。11. To remedy the matter, I suggest making the following changes  为了补救,我建议12. To improve the situation, it is advisable for you to take the following measu

10、res:为了改进这种情况,我有下列建议:投诉信模板(三段式)第一段:写信目的。第二段:投诉的具体原因,并提出处理的建议和想法。(也可以把这段分成2段来写)第三段:希望得到解决。Dear _,I am _(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about.The reason for my dissatisfaction is _(总体介绍). In the first place, _(抱怨的第一个方面). In addition,  _(抱怨的第二个方面).

11、Under these circumstances, I find it _(感觉)to_(抱怨的方面给你带来的后果).I appreciate it very much if you could _(提出建议和请求), preferably _(进一步的要求), and I would like to have this matter settled by  _(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply.Your sincerely, 署名(注:

12、名字必须按试卷要求写)成篇范文供背诵篇1假设你是李华,你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时,她以忙为借口让你自己找,你说你找不到才来让她帮忙,她说你找不到就说明没有。你对这位服务员的服务态度十分不满,并写信向该商店的销售经理投诉该服务员。注意:1、词数100;2、信的开头和结尾已为你写好,不计入总词数;3、可适当增加细节,以使行文连贯。May 5, 2006Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons. On

13、 Tuesday, May 5, 2012, around 2 P.m., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldnt find one. She th

14、en said in a rude tone that if I couldnt find one, it meant that the store didnt have it, and that I needed to look somewhere else.I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience nex

15、t time.Your sincerely, Li Hua成篇范文供背诵篇22008年全国高考英语书面表达题目:假设你是卜曼宜,你购买了一部某外国公司生产的手机,因有质量问题,要求该公司更换。请根据下列要点,用英文写一封电子邮件。【要点】1. 问题:手机不响铃,不能发短信;该产品已售完,无法更换;型号新,无配件,无法维修。2. 要求:公司应尽快予以更换。【注意】1. 词数为100左右; 2. 参考词汇:配件spare part;3. 电子邮件的开头和结尾已为你写好(不计入你所写词数) ; 4. 已给出的电子邮件的开头和结尾不得抄入答题卡。Dear Sir, I am writing to yo

16、u for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I w

17、ent to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month. Thank you for your consideration

18、. Sincerely yours, Bu Manyi  一、建议信的写作攻略1.建议信是向收信人对某事提出写信人的建议和忠告。2建议信有可能是写给个人,就其遇到的某个问题提出自己的看法和观点;也可能是写给某个组织和机构,就改进其服务提出建议或忠告。3建议信要写出写信的原因,建议的内容,提出建议的理由,提出的理由要入情入理,语气一定要礼貌当先。因此建议信要写得简明扼要、目的明确、具有合理性和说服力。二、写作步骤首段:表明写作意图。陈述事由,简单介绍自己,注意语气。主体段落:应该首先肯定对方的优点,然后再写需要改进的地方或针对具体情况提出具体建议或忠告。千万注意不要让别人以为你是在投诉

19、,而不是提建议。结尾段:对提出的建议进行总结,要注意有礼貌使读者容易接受。三、结构 第一部分:说明写信的目的 套语: (1) 来信收到,得知你下个月要对中国进行一次为期十天的访问,我建议 I have received your letter saying that you plan to have a visit to China for ten days next month. I recommend that(2) 写此信是要提出我对饭店管理进一步提高和改进的建议建立我们自己 的网站来吸引更多的客户。 I am writing to you to present what I think

20、 on the further improvement of our hotel so as to establish a website of our own to attract more clients. 第二部分:介绍详情、提出建议 套语: 我建议Id like to suggest that May I suggest that In my opinion I would like to make a recommendation that I am writing to advise you of If I were you, I would 第三部分:提出希望采纳建议,盼望回复

21、套语: 请仔细考虑我的建议,谢谢。 Please take good consideration of my advice. Thanks. 四、建议信写作的注意事项: a这类文章一定要符合英语信件的基本格式。 b这类文章的基本时态多用一般现在时和一般将来时。五、英语建议信的常用词句 A建议信开头常用句式 (照应材料,表明写作意图)1After I read your letter in the newspaper, I am sorry to know that 2I am very glad to hear that you want to3I know you have tro

22、uble inafter reading your letter4. I am writing to you for the purpose of -5. I am writing to share some advice with you 6. In my personal opinion, it would be wise of you to take the following action.在下认为, 如果你能采取以下措施,将是一种明智的选择。B.建议信第二段常用句式,给出建议,井然有序。 1.first,firstly,secondlythen,after that,in the e

23、ndfinally。meanwhile 2 .I think it would be more beneficial if you could -我想如果你能-可能会更好C建议信结尾常用句式 : 1.I believe you will take my advice into account. 我相信你会认真考虑我的建议的。2.I hope you will find these proposals/suggestions/recommendations practical/useful/helpful.我希望这些建议/意见/看法对你来说实用/有用/有帮助。3.I will be more t

24、han happy to see improvements in this regard.如果这方面有所改善我会非常开心的。成篇范文供背诵篇1 (08·全国)假定你是李华,你的英国朋友Peter来信向你咨询如何才能学好中文。请根据下列要点写封回信。要点:1.参加中文学习班; 2.看中文书刊、电视;3.学唱中文歌曲; 4.交中国朋友。注意:1.词数100左右;2.可适当增加细节,以使行文连贯;3.开头语已为你写好。Dear Peter, Im glad to receive your letter asking for my advice on how to learn Ch

25、inese well.Here are a few suggestions. First, it is important to take a Chinese course, as youll be able to learn from the teacher and practice with your fellow students. Then, it also helps to watch TV and read books, newspapers and magazines in Chinese whenever possible.Besides, it should be a goo

26、d idea to learn and sing Chinese songs, because by doing so youll learn and remember Chinese words more easily. You can also make more Chinese friends. They will tell you a lot about China and help you learn Chinese.Try and write me in Chinese next time.Best wishes.Yours, Li Hua成篇范文供背诵篇2假如你是李华,你堂兄建华在国外学习,你们经常用英文通信,他即将完成学业,不久前来信就是否回国工作征求你的意见。请根据下列提示回信。1,   建议他回国。2,   你的理由是:学有所用,就业容易,照顾父母。注意,词数100左右,右开头语与落款已为你写好。Dear Jianhua,  

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