饭店英语Part 1 Unit 1 Room Reservaiton

1、LOGOUnit 1Room RLearning Objectives 1. the expressions of kinds of guest rooms 2. how to introduce and recommend the room to the guest 3. how to make a reservation to the guestIn this unit you will Snapshot Reading Tips As a hotel reservationist , the most important job is to make a room reservation

2、 and recommend the proper room to guest(s) successfully. You must be very familiar with the words and phrases about reservation, the details and all the useful information about the room. If you want to become an excellent reservationist, please remember: understand the guest completely, follow the

3、guests request, recommend the proper room, write down the correct reservation notes, update the reservation information, and pay attention to the Q&A Do you know the kinds of guest rooms? What is the difference between room and suite?Rooms in hotel1. Standard Room 标准间标准间 a. Single Room b. Double

4、 Room c. Triple Room 单（人）间单（人）间 双（人）间双（人）间 三（人）间三（人）间Rooms in hotel2. Suite 套间（套房）套间（套房） a. Ordinary Suite b. Deluxe Suite c. Presidential Suite 普通套间普通套间 豪华套间豪华套间 总统套房总统套房Rooms in hotel3. Deluxe Room 豪华间（豪华房）豪华间（豪华房） Step 1Greet the guest 问候宾客问候宾客Step 2Ask for the guests name 询问客人姓名询问客人姓名Step 3Ask f

5、or the arrival and departure dates 询问抵、离店日询问抵、离店日期期Step 4Ask for the room style询问房型询问房型Step 5Check the room availability 查看是否有空房查看是否有空房Step 6Provide the room rate 提供房间价格提供房间价格Step 7Ask for the special requests 询问特殊需要询问特殊需要Step 8Ask for the e-mail address and telephone number询问邮箱和电话询问邮箱和电话The procedu

6、res of making a reservationStep 9Repeat and check the information 重复并核对信息重复并核对信息Step 10Farewell 结束语结束语 Conversation vScene: A hotel reservationist is going to receive a phone call Before the reading(Q&A)Whats Mr. Greens telephone number? Its 123456789.What are the arrival and departure dates for

7、 Mr. Green? January 1st and January 3rd.Does Mr. Green want to have a double room? No, he wants a single room.Whats the room rate per night? Its 200 Yuan per Words & phrase consolidation Match the phases from column B to column A1. 预订员预订员 a. deluxe suite2. 团体预订团体预订 b. room rate3. 三人间三人间 c. reser

8、vationist4. 豪华套间豪华套间 d. room availability 5. 抵达时间抵达时间 e. group reservation6. 房价房价 f. triple room7. 无烟房无烟房 h. arrival time8. 离开时间离开时间 i. standard room 9. 标准间标准间 j. non-smoking room10.空房空房/可售房可售房 k. departure time Tape scriptScene: A hotel reservationist is going to receive a phone call reservation.(R

9、: Reservationist; G: Guest) R: Good morning, City Wall Hotel. Room Reservations. How may I help you? G: Good morning. R: Yes, sir. May I have your name, please? G: Tom Green. R: Mr. Green, G: Sure. January 1st and January 3rd. R: Thank you. G: Id like to have a single room with breakfast. R: Please

10、wait a moment and Thank you for waiting, Mr. Green. We have single rooms on these days and its 200 Yuan per night. G: Thats good. Ill take it.Id like to book a room.may I know your arrival and departure time?What kind of room would you like, Mr. Green?I will check the room availability. Tape scriptR

11、: Do you have special requests?O: Oh, yes, I must have a non-smoking room.R: All right, I will write it down. And may I know your e-mail address and telephone number?O: My telephone number is 12345678 and my e-mail address is .R: Thank you Mr. Green. You have booked a single room with breakfast from

12、 January 1st to January 3rd, the rate is 200 Yuan per night. Your telephone number is 12345678 and your e-mail address is . Am I right?O: Thats right.R: Is there anything else I can do for you?O: No, thank you.R: With pleasure. We look forward to serving you Focus On Useful Expressions for reservati

13、on What kind of room would you like？您想要什么样的房间？您想要什么样的房间？ Do you want to book a room?您想订房间吗？您想订房间吗？ Sir we have single rooms, double rooms and suites.先生，我们有单人间、双人间和套间。先生，我们有单人间、双人间和套间。 Do you have special requests about your room?您对房间有特殊要求吗？您对房间有特殊要求吗？ May I know your arrival and departure time?我能知道您

14、的抵达和离开时间吗？我能知道您的抵达和离开时间吗？Useful Expressions for reservationWould you like a smoking room or non-smoking room?您想要吸烟房还是无烟房？您想要吸烟房还是无烟房？The suite is 800 yuan per night.套间每晚套间每晚800元元We provide the special rate room for this month.本月我们提供特价房。本月我们提供特价房。Please wait a moment. I will check the room availabili

15、ty.请您稍等片刻，我查一下是否有空房请您稍等片刻，我查一下是否有空房/可售房。可售房。You need a single room far away from the elevator.您需要一间离电梯远一些的单间。您需要一间离电梯远一些的单间。Sorry, sir. There is only one deluxe room left.很抱歉，先生。只有这一个豪华间了。很抱歉，先生。只有这一个豪华间了。 Role play Make a dialogue according to the situation below: A guest is calling from Beijing. H

16、e wants to book a single room in the Great Wall Hotel. He also wants to know more details about the Listening vDirections: A guest wants to pay a visit to Xian. He would like to book a room for 3 days. Now he is calling from America to the City Wall Hotel. The telephone rings. Fill in the blanks acc

17、ording to your listening. 1. Mr. Green wants to book from May 1st to . 2. Let me check our . 3. A single room is with breakfast per night. 4. Do you have for your room? 5. Mr. Green would like to have a .a single roomMay 4th room availability400 yuanspecial requestshigher Reading Fully BookedAs a ho

18、tel reservationist, what should you do when your hotel rooms are fully booked? Fully bookedApologizeGive adviceThe guests want to The guests can live in this hotel live in another hotel 1.Put the guests on2. Take down 3. When the rooms are available, you1. Help the guests to 2. Provide other hotels 3. Dont forget to higher floorcontact numbercall them immediately other hotelsinformationgive your best wishes to Assignment I. Role-play In the City Wall Hotel Room Reservation Department, someone is calling to book a room. A hotel reservationist is answering the phone call. You should work with