英语作文专题投诉信写作指导

1、英语作文专题投诉信写作指导 英语作文专题投诉信写作指导第一部分：文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。常用于消费者的利益受损、正常生活和工作受到干扰等令人烦恼的事情。在语言方面，要注意把握分寸，要公平、公正。写作步骤：第一步：表明投诉原因。第二步：说明投诉问题，并说明问题带来的后果。第三步：提出合理的建议或期待回复。第二部分：语言积累常用语块1. 抱怨2. 表达不满3. 忍受4. 对满意5. 糟糕的服务6. 采取措施7. 解决问题8. 预防发生9. 调查此次事件10. 以粗鲁的方式11. 向道歉12. 出乎意料13. 不用说14.

2、尽快15. 把某事牢记在心1. complain about2. convey/express ones dissatisfaction3. put up with/bear4. be content/satisfied with5. poor service6. take measures7. deal with/solve the problem8. preventfrom happening9. investigate/look into the matter/incident10. in a rude manner11. make an apology to/apologize

3、0; to12. out of ones expectation13. needless to say14. as soon as possible15. bear sth. in mind套用句式1. 我写信是投诉关于2. 这几年我对你们的服务都很满意，但是我写信是表达关于的不满。3. 我对不满意有一些主要原因。首先，更糟糕的是，最后，4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。5. 你若能尽快采取措施处理这个问题，我将感激不尽。1. I am writing to complain about2. I have been content/satisfie

4、d with your service for years but I am writing to express my dissatisfaction about3. There are some main reasons why I am not content with . At first, Whats worse, Eventually, 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper

5、measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.第三部分：满分模版Dear Sir/Madam,My name is /Im _(自我介绍). I feel bad to trouble you but I am afraid that I have to make a compla

6、int about _(投诉的内容)._（简述导致矛盾的事件）. I _（表达本人曾做过的努力）. But_（投诉原因一）. Besides, _ (投诉原因二). To be frank, _（客观的评论，以示诚恳）. To make up for it, I suggest _ （表达本人期待的解决方案）. I sincerely hope you can better your service and that mistake wont arise again in the future.I am really annoyed about it. I believe you will t

7、ake my complaints seriously. I am looking forward to your early reply.Yours sincerely,Li Hua模版范文奇爱的经理：我是李华，贵酒店的一名顾客。我写信向您投诉贵店令人不满的服务。我在贵店居住的1月28号到1月30号期间，贵店的服务有太多让我不满之处。首先，我发现我的行李箱在被贵店的一个行李员送至房间后破损。另外， 卫生间的马桶漏水。更糟糕的是，楼下酒吧的噪音每晚持续到深夜影响我的休息。我对贵店的服务很是失望，并且希望您改进服务质量以防这样的问题在以后仍然发生。我对这件事情真是很恼火。我相信您会认真对待我的投

8、诉。盼望尽早回复。李华Dear Manager,I am Li Hua, one of your hotels customers. I am writing to complain about your unsatisfying service.During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room

9、by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldnt get good rest. Im disappointed with your service, and I hope you can better your service in case the same matt

10、er arises in the future.Im really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.Yours sincerely,Li Hua第四部分：实战突破习作修改(做短文改错，背经典范文)Dear Sir,Im writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr.

11、 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly

12、 to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Yours Sincerely,Li Hua1. ino

13、n, 具体的某一天用介词on。2. beforeafter, 在多长时间之后用after。3. sentsend, or并列的两个动词都采用原型结构。4. themit, 特指的买到手里的这一部手机。5. monthmonths，复数形式。6. impossiblyimpossible, it is +adj to do sth.7. hearhearing, 介词后用动词的ving形式。8. WhatHow, 如何用how。9. send tosend，及物动词。10. One of sameone of the same, 特指。好题调研假定你是李华，上周六，你有一次不愉快的就餐经历，对餐

14、厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。2. 要求：餐厅赔礼道歉。注意：1. 词数100左右。2. 可以适当增加细节，以使行文连贯。Dear Sir,I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im writing to express my dissatisfaction about the poor service of your

15、 waiters.Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didnt change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.Its my sincere hope that you can investigate the matter seriously and mak