SGM 上海通用汽车 对供应商质量要求的规定_图文_百度文库

1、 上海通用汽车对供应商质量要求的规定-SGM供应商质量、项目经理必备手册上海通用汽车采购部供应商质量及开发科2004年10月18日第一版 SGM-供应商质量、项目经理必备手册目 录一、 GM供应商质量声明二、 APQP三、 FE四、 PPAP五、 GP12六、 PTR/断点七、 控制计划审核八、 PRR九、 受控发运十、 产品与体系审核十一、 持续改进十二、 供应商易地生产十三、 年度优秀供应商评选十四、 说明十五、 附件 SGM-供应商质量、项目经理必备手册一、 供应商质量声明:1. Supplier Quality Base Requirements:供应商质量基本要求:(From Gen

2、eral Terms and Conditions Seller agrees to participate in Buyers supplier quality and development program(s and to comply with all quality requirements and procedures specified by Buyer, as revised from time to time, including those applicable to Seller as set forth in Quality System Requirements QS

3、-9000. In addition, Buyer shall have the right to enter Sellers facility at reasonable times to inspect the facility, goods, materials and any property of Buyer covered by this contract. Buyers inspection of the goods, whether during manufacture, prior to delivery or within a reasonable time after d

4、elivery, shall not constitute acceptance of any work-in-process or finished goods.(一般条款和条件供应商应同意买方制定的供应商质量和开发程序并遵守买方列出的所有质量要求和程序(有时会修订,以及QS9000质量体系提出的对供应商适用的要求. 除此之外,买方有权随时进入供应商的设施来检查设备,产品,材料和合同规定的SGM所有物. 无论在制造期间,发运之前还是在发运后的某段时间,买方对产品的检查,不能够免除供应商对在制品或成品检查的责任。All suppliers are expected to supply part

5、s to General Motors with zero defects. Parts shall meet all engineering specifications and function with no abnormalities according to intent.所有供应商应该向通用公司提供零缺陷的零件。零件应满足所有工程规范和功能要求,以及顾客的其它特殊要求。Funding is to be identified in the initial quote and subsequent quotes to reflect error occurrence detection

6、 (poka yoke, error proofing devices, etc and defect outflow prevention to customers.Controls implemented at a later date are the financial responsibility of the supplier.在首次报价和其后的报价中,供应商需要说明为检测缺陷 (防错装置等 和防止缺陷流向顾客所需要的预算。供应商以后追加的控制手段,费用由供应商承担。2. ISO/TS 16949 or QS-9000 - Quality System Requirements:IS

7、O/TS 16949 或QS-9000质量体系要求:All suppliers to General Motors must be certified to ISO/TS 16949 or QS-9000 and have a current certificate available demonstrating compliance to GM supplements. All suppliers should migrate to ISO/TS 16949 at the expiration of their current QS9000 certificate but before De

8、cember 4, 2006.GM的所有供应商必须通过ISO/TS 16949 或QS-9000标准的认证,并且取得相应证书。在现行的QS9000证书 2006年12月到期之前,所有供应商应该通过ISO/TS16949认证。Suppliers not certified to ISO/TS 16949 or QS-9000, or those suppliers constructing or purchasing facilities to manufacture the parts being quoted, must include an outline of their certifi

9、cation attainment plan with their quote for further consideration.供应商如果没有通过ISO/TS 16949 或 QS-9000认证,或者这些供应商需新建或采购设备来制造报价的零件,供应商在报价时必须包括通过认证的计划。并且必须通过PSAQSA3. General Motors Procedures and Reference Documents:通用汽车的程序和参考文件:Suppliers are to adhere to the requirements contained in the following document

10、s: 供应商必须遵守以下文件中所列的要求: -供应商质量、项目经理必备手册SGMREGION / DIVISION地区/公司PROCEDURE 程序GMNA北美GME欧洲GMAP亚太LAAM拉美SPO其它Advanced Product Quality Planning & Control PlanReference Manual (AIAG 质量先期策划和控制计划参考手册(AIAGX X X X XPotential Failure Mode and Effects Analysis (FMEAReference Manual (AIAG 潜在失效模式和影响分析(FMEA参考手册(A

11、IAGX X X X XFundamental Statistical Process Control (SPCReference Manual (AIAG 统计过程控制参考手册(SPCX X X X XMeasurement Systems Analysis (MSA ReferenceManual (AIAG测量系统分析(MSA参考手册(AIAGX X X X XProduction Part Approval Process (PPAP Manual(AIAG生产件批准手册(AIAGX X X X XKey Characteristics Designation System (KCDS

12、 GM-1805QN关键特性指示系统(KCDS GM-1805QNX X X X XITEZ1401H KCDS Manual for ITDC ApplicationITEZ1401H ITDC应用KCDS手册OPELGP-5 Supplier Quality Processes and MeasurementsProcedure. GM-1746 GP-5 供应商质量过程和测量程序 GM-1746X X X X XGP-8 Continuous Improvement Procedure. GM-1747GP-8 持续改进程序 GM-1747X X X X XGP-9 Run Rate.

13、GM-1960GP-9 按节拍生产 GM-1960X X X X XGP-10 Evaluation and Accreditation of Supplier TestFacilities. GM-1796 GP-10 供应商检测设备的评价和鉴定 GM-1796X X X XGP-11 General Procedure for Pre-Prototype andPrototype Material. GM-1820GP-11 Pre-Prototype和Prototype物料综合程序 GM-1820X SAAB X X XGM Opel GP11 HandbookGM 欧宝 GP11手册O

14、PELGP-12 Early Production Containment. GM-1920GP-12 早期生产遏制GM-1920X X X X XTraceability Identifier Requirement TIR-15-300. GM-1731追溯性标识的要求 TIR-15-300. GM-1731X X XSupplier Quality Weld Support Manual供应商焊接质量支持手册X X XFixture Standards Requirement GM-1925检具要求标准GM-1925114 X X Principles of Gage Provision

15、s to Suppliers供应商检具准备原则OPELGM Global Advanced Product Quality Planning (APQP X X X X X -供应商质量、项目经理必备手册SGMREGION / DIVISION地区/公司PROCEDURE 程序GMNA北美GME欧洲GMAP亚太LAAM拉美SPO其它Manual GM-1927 GM全球质量先期策划手册GM-1927GP-4 Pre-Production /Pilot Material ShippingProcedure. GM-1407GP-4 预试生产/试生产物料发运程序 GM-1407X XASQ&

16、;R Guideline for Project Start-up项目启动ASQ&R指南OPELEMM1000/1001 X Shipping and Delivery Performance Requirements Ship Direct发运和运输要求-直接发运XPackaging and Labeling Requirements AC Delco andAccessories包装和标签要求-AC Delco和附件X4. Quality Planning Requirements: 质量策划要求:APQP: Suppliers must use an advanced produ

17、ct quality planning process that follows the GM APQP Project Plan (GM1927-1 that ensures production readiness with parts that meet 100% of the products specifications.APQP:供应商必须使用与GM APQP项目计划(GM1927-1相一致的产品质量先期策划流程以确保生产准备就绪的零件100%满足产品规范。Operator Training: Training plan must address new operators and

18、 current operators performing new functions. Training status should be displayed in the area of the manufacturing process.员工培训:培训计划必须强调对新进员工和转岗员工的培训,培训状态应该在制造区域展示出来。明确各岗位的上岗要求以及上岗所需要的培训时间Error Proofing: Suppliers shall implement error proofing strategies for the control of materials, processes and l

19、abeling for all products provided to GM. Supplier shall implement error proofing techniques to ensure that mistakes are detected and corrected before becoming a defect (i.e. make it impossible to produce defective items even if an error occurs. The supplier must error proof to a level where it is no

20、t possible to ship defective products to GM.防错:供应商应该执行防错策略以确保所有提供给GM产品的材料,过程和标签处于受控状态。供应商应该运用防错技术以确保产生缺陷之前及时发现缺陷并采取纠正措施(例如:采用“不可制造”的防错技术。供应商的防错必须达到一定的水平,以防止缺陷零件发送到GM。Traceability: A Traceability scheme shall be developed in accordance with regional and divisional requirements. Traceability scheme ma

21、y include manufacturing date code and lot control. Items to be traced shall be determined in during the APQP process.可追溯性:可追溯性计划应该根据不同地区的要求来开发.可追溯性计划可以包括制造日期编码和批号控制。可追溯性项目应该在APQP过程中确定。Verification of Customer Used Features: Customer-used part features (examples: fit, form, function, mating surfaces,

22、 etc. shall be incorporated in the PFMEA, process control plan, layered audits, and error/mistake proofing. Additional items to be checked shall be defined during the APQP process. These features should be verified at a frequency of 100%.顾客使用特性的验证:顾客使用特性:(例如:配合,形状,功能,匹配面等应该包括在PFMEA,过程控制计划,分层审核和防错中。附

23、加项目的检查应该在APQP过程中详细说明。这些特性应该100%加以验证。Inspection Fixtures and Gages Requirements:检具要求: -供应商质量、项目经理必备手册SGMSupplier to assume the gage construction orientates the part in vehicle position unless Supplier Quality approves a deviation.除非SQE批准此项偏差,供应商应根据零件的装车位置来制造检具。All customer monitored APQP parts shall

24、have gage designs approved by the Supplier Quality Engineer or the appropriate customer gage approval group prior to the start of fixture construction (for your regional requirements, contact your supplier quality engineer. Gage designs shall incorporate approved GD&T datum schemes and gages/fix

25、tures must be capable to dimensionally evaluate parts.所有顾客监控的APQP 零件,应该由SQE或合适的顾客检具认可小组在检具制造开始之前(与SQE联系所在地区要求对检具设计进行认可。检具设计应该包括认可的GD&T基准方案以及检具必须具备评价零件尺寸的能力。Supplier shall have hand apply fixtures for sub-datum KPCs and openings where assembly plant or sequencer/subassembler will install somethin

26、g that impacts a final vehicle specification (e.g. trim plates, extension panel, grilles, glove box door, etc.在零件的次基准KPC和主机厂/排序/分供方需要安装影响车辆终检的零件接口处,供应商应配备检测次基准KPC项目和接口的手动检具(例如:内饰板,延伸板,格栅,手套箱门等。Supplier shall have the ability to check a completed assembly. Sub-contractors shall also have the ability

27、to check component parts. Any cubing or build fixture shall have the ability to demonstrate fit to adjoining parts and attachments.供应商应该具备检测整个总成的能力。分供方也应该具备检测分零件的能力。任何检具应该具备检测与其他零件是否相匹配的功能。Appropriate functional testing and final inspection to ensure product performs as designed under actual vehicle

28、 conditions.使用适当的功能检测和最终检测以确保产品在实际的车辆状态下符合设计要求。Supplier shall ensure that fixtures are procured in a timely manner to meet major program benchmarks (i.e. first shots, GP-11 events, Functional evaluations, and PPAP. Supplier shall, at a minimum, have a CMM (coordinate measurement machine holding fixt

29、ure available for the inspection of first parts off prototype and production tooling.供应商应该确保及时完成检具来满足主要项目的节点要求(例如:投入使用,GP-11,功能评估和PPAP。供应商应该至少使用CMM(三坐标测量机和零件专用夹具,用其检测样件工装和生产工装制造的首件。5. Quality Control Requirements:质量控制要求:Layered Audits: A documented layered audit plan shall exist with a minimum frequ

30、ency of once per shift. Non-conformities shall be addressed immediately and corrective action shall be documented. Audit plan shall include multiple levels of management. Site leadership shall verify compliance to the documented plan.分层审核:必须具备文件化的分层审核计划,审核的频次至少应该每班一次。应该立即记录不符合项并且将纠正措施文件化。审核计划应该覆盖管理的

31、各个层次。领导层应该验证计划的完成情况。Containment: All non-conforming and suspect material must be controlled. Method must be clearly defined. Visual controls should be implemented. All non-conforming material must be segregated and identified. GP12 and shall be implemented during launch. Upon request of GM additiona

32、l levels of proactive containment may be required. Should a problem occur, suppliers are required to implement effective and immediate spill containment and comply fully with GP-5 requirements and the controlled shipping that may result.遏制:所有不合格和可疑材料必须被控制。必须清楚地定义其方法。应该执行目视控制。所有不合格材料必须被隔离和标识。在”Launch

33、”阶段包括试生产和正式生产开始后初级阶段GP12应该被执行。按照GM的要求附加的遏制措施可能被要求执行。如果问题发生,应要求供应商立即采取有效的遏制措施,并完全遵守GP-5的要求以及可能导致的控制发运。Quality Performance Metrics: Each Suppliers Senior Management shall commit to maintain and continuously improve quality. GQTS (Global Quality Tracking System monitors performance data for PPM, PRRs,

34、Controlled Shipping Level I and II, Major Assembly Plant Disruptions, and QS-9000, -供应商质量、项目经理必备手册SGMISO/TS16949 and ISO14001 Certifications. Suppliers shall monitor their quality performance, on-line, through GQTS.质量表现:每一家供应商的高级管理层应该承诺保持质量的持续改进。GQTS(全球质量跟踪系统监控供应商的PPM, PR/Rs,一级和二级控制发运,主机厂停线记录,QS9000

35、, ISO/TS16949 和ISO14001的认证等数据。如可能,供应商应通过GQTS在线监控其质量表现。Production Quality:生产质量:All suppliers are required to have effective manufacturing practices and procedures to ensure a continuous flow of defect free parts into GM production facilities.应要求所有的供应商具备有效的制造流程以确保无缺陷的零件连续地运送到GM生产线上。Current Product Imp

36、rovement Process (CPIP: Suppliers shall actively participate in the timely resolution of problems identified by GMs CPIP. Suppliers shall provide appropriate corrective action documentation and project status updates as requested.产品改进过程(CPIP:供应商应该积极解决GM的CPIP识别的问题。供应商应该按要求提供适当的纠正措施及项目状态更新。6. Advance

37、Problem Solving Requirements:先期问题解决要求:Suppliers are required to demonstrate their capability to solve complex problems using advanced problem solving techniques such as the “Red X” system at GM.供应商应证明其具备运用先期问题解决技术(例如GM“Red X”系统来解决复杂问题的能力。7. Production Support Requirements:生产支持要求:On-Site support duri

38、ng pre-production and launch: Upon request of SQ or GM Plant, Supplier will provide on-site support during all pre-production build phases and production launch activities. 在试生产和生产阶段的现场支持:根据SQ或GM工厂的要求,在整个试生产和生产”Launch”阶段,供应商应该提供现场支持。Supplier contacts for all shifts: Supplier shall designate a specif

39、ic supplier representative that will support each of the GM Plants shifts. At a minimum the supplier designate should have the responsibility to:供应商与GM生产各班保持联系:供应商应该指派明确的代表来支持GM工厂的每一班生产。供应商指派的代表应至少负责以下方面:Implement immediate countermeasure to contain discrepant parts and to confirm that defective par

40、ts are not shipped to GM Plant.对缺陷零件立即采取措施以确保缺陷零件不会发送到GM工厂。Approve GM Plants/SQEs requests for rework and sort.按照GM 工厂/SQE 的要求返工和筛选。Coordinate and provide resources to rework and sort parts.协调提供返工和筛选零件所需的必要资源。Provide sub-assemblies / components for required repair, related to quality issues.提供分总成/零件

41、相关质量问题所要求的返修。Provide clear information regarding any defective parts in-route to GM Plant (how to identify defect, disposition guidelines.提供正在运往GM工厂途中,有关缺陷零件的明确信息(如何识别缺陷,处置方针。Coordinate special delivery of certified OK parts.协调合格零件的特殊运输。Quality data: Supplier must provide quality-related data (e.g.

42、historic inspection, first time quality, reject data to GM upon request. This data may be required to determine trends and to root cause quality problems at the GM Manufacturing or Assembly Plant. -供应商质量、项目经理必备手册SGM质量数据:如GM有要求供应商必须提供相关的质量数据(例如历史检验数据,一次合格率,废品率 给GM所要求的部门。这些数据可能在GM制造厂或总装厂在确定质量问题的趋势和根本原

43、因时需要用到。8. Tier 1 Responsibilities (including suppliers of complex systems/sub-assemblies:供应商职责(包括复杂系统/分总成的供应商:The tier one supplier is responsible for implementing and adhering to AIAG and GM requirements (see section 3 for all components of the assembly including directed buy parts unless otherwise

44、 specified by the procuring division. GM may, at their discretion, assign an SQE to work with the tier ones SQE for the purposes of learning, inputting, and concurring on component related issues.除非采购部另有规定,供应商负责对所有的装配零件包括直接采购的零件坚持执行AIAG and GM-9000的要求(参见第三章节。GM可以自行决定指派一名SQE与供应商的SQE共同研究,输入和商讨零件的相关问题。

45、Note:All tier one suppliers is responsible for the sub-contractors management/or the product quality of sub-contractors.注:所有一级供应商必须对分供方的管理/或分供方的产品质量负责。9. Powertrain Suppliers:动力总成供应商: Powertrain suppliers must adhere to the Supplier Quality Statement of Requirements Powertrain Addendum动力总成供应商必须执行“动力

46、总成供应商质量声明附录”的要求10.Systems and Procedures Access:获取体系和程序文件:All GM specific procedures and documents listed can also be obtained by contacting Boise Cascade Office Products at 1-888-216-0371, Fax 1-888-216-0603.所有GM特殊的程序和文件可通过联系Boise Cascade办公室来获取,电话:1-888-216-0371,传真:1-888-216-0603。 SGM-供应商质量、项目经理必备手

47、册Supplier Quality Statement of RequirementsPowertrain Addendum供应商质量声明动力总成附录1. Performance Requirements:能力要求:For Key Product Characteristics (KPCsGM1805QN and Product Quality Characteristics (PQCs: 关键产品特性(KPCs-GM1805QM和产品质量特性(PQCs:Minimum SHORT TERM Process Capability at PPAP (P p of 2.0 and (P pk of

48、 1.67.PPAP中的短期过程能力(P p至少达成2.0和(P pk至少达到1.67。Minimum LONG TERM Process Capability (C p of 2.0 and (C pk of 1.5.长期过程能力(C p至少达成2.0和(C pk至少达到1.5。For Standard Characteristics (listed on Control Plan or job instructions and approved by customer: 标准特性(已经列入控制计划和工作指导书,并被顾客认可:Minimum SHORT TERM Process Capabi

49、lity (P pk of 1.33 to be demonstrated upon request.短期过程能力(P pk至少达到1.33以上。Minimum LONG TERM Process Capability (C pk of 1.0 to be demonstrated upon request.长期过程能力(C pk至少达成1.0。If during Product / Process development you believe there will be difficulty meeting the above capability, you MUST immediatel

50、y notify your Supplier Quality Engineer (SQE and develop a plan to assure compliance and/or obtain formal written approval to deviate from the capability requirements.如果在产品/过程开发中,达到上述要求的能力有困难,供应商必须立即通知SQE并且制定计划来确保达到要求,否则应得到正式书面的能力偏差许可批准.2. Process Failure Mode and Effects Analysis (PFMEA:过程FMEA:As a

51、 general rule, RPNs should be 40 or below. Processes showing RPNs over 40 must obtain formal written approval from your GM SQE.作为一个总体原则,RPNs应该在40以下. 过程中RPNs 如果超过40 需要得到GM SQE的正式书面的批准。GM Powertrain PFMEA ranking charts (reference APQP manual GM1927-28 shall be used.GM动力总成的PFMEA应该使用排列图(参考APQP手册GM1927-

52、28。3. Cleanliness Requirements:清洁度要求:Part and process cleanliness shall be considered during the development of the PFMEA. Appropriate actions shall be taken during the APQP process as driven by the PFMEA RPNs.PFMEA开发过程中应该考虑零件和过程中的清洁度。根据PFMEA的RPN,在APQP过程中采取适宜的措施来保证清洁度。 SGM-供应商质量、项目经理必备手册二、 A PQP要求1.

53、SGM要求供应商按照GM1927 Global APQP(2002.10第二版和AIAG APQP的要求,对所有新开发零件进行先期质量策划活动。对EWO零件和其他需要进行PPAP的零件,参照执行适用的部分(具体要求与SQE确定。2.按GM TS16949顾客特殊要求,APQP记录应保存至产品(或产品组供货期间加一个日历年,除非SGM书面同意放弃。3.按TS16949要求,供应商应对二级供应商按照ISO9000:2000进行质量体系开发工作。对二级供应商的零件应进行APQP和PPAP、GP9、GP12等活动。对模块化供货或系统供货的供应商,要求其对适用的二级供应商根据GM Global APQP

54、(GM1927和AIAG APQP进行产品质量的先期策划。4.供应商必须按GM Global APQP进行要求的4次可行性承诺和项目评审,完成规定的17项任务。问题清单和项目进度表应保持动态更新,与项目状态一致。其中启动会议要求见附件一。5.FE、OTS、Prototype等样件的提交,需按SGM有关规定严格执行(如保证书、零件偏差标注、试验记录、全尺寸报告、能力分析、工装要求等。6.试验项目必须由GP10认可的试验室进行。7.检具必须按SGM的要求(如GM1925完成,并按规定的时间节点,由SGM的检具工程师进行检具概念认可、设计认可和制造认可。8.制造流程图与过程一致并且包括所有接收、存储

55、、生产、检验、返工、包装和标签作业以及发运。流程图与PFMEA、控制计划一致。控制计划完善、有效。9.APQP过程中对任何可能影响项目进度或产品质量的问题,都必须在问题清单中记录,及时通知SQE,并积极跟踪解决。10.在项目开发初期、SGM生产启动前等项目过程中,SGM将对供应商进行风险评估,并对高风险的供应商采取额外的控制措施(如专门的质量阀会议。11.在SGM生产启动前,SGM要求各有关供应商参加SGM召集的生产启动会议(Launchmeeting。三、 F E 要求1、 一般规定1.1 零件符合最新工程更改状态。1.2 使用工程批准的材料。1.3 检具定位基准的位置及尺寸必须符合图纸要求

56、。1.4 供应商必须完成测量计划。测量计划必须包括KPC/PMP及产品特性和工艺要求必须测量控制的点。测量计划必须在检具设计前经PE,SQE,ME会签认可。1.5 检具必须在FE2前完成,保证满足零件测量要求; 用于FE3零件测量的检具必须经SGM检具工程师设计认可和制造认可,通过重复性再现性测试(Gage R&R。1.6 所有零件测量都必须在生产控制检具上完成。1.7 零件在检具上自由状态与基准面间隙应符合下列要求:z材料厚度<1mm时, 自由状态间隙<=2mm /或能用手指轻轻按下接触定位基准,同时其余基准不许脱离。z材料厚度>=1mm时, 自由状态间隙<=

57、1mm /或能用手指轻轻按下接触定位基准,同时其余基准不许脱离。1.8 白车身钣金件: SGM-供应商质量、项目经理必备手册厚度>=1.0mm零件测量计划控制点测量值必须符合图纸公差要求,此要求也适用于所有前灯支架,后灯支架,门盖零件;厚度<1.0mm零件测量计划控制点测量值均值必须在图纸公差范围内 (前灯支架,后灯支架,门盖除外 。2、交样数量:2.1 除另作说明外,FE1、FE2为3台套,FE3为5台套。2.2 交样零件应根据测量计划测得的数据,从中选择偏差均方根值接近平均值的3个零件,其中1个需按第4条说明划线标记,另外2个标出零件号和序列号。2.3 供应商必须保留5套同一批次零件以备用。FE2零件保留至FE3,FE3零件保留至PPAP。2.4 为跟踪确认零件改进情况,FE3以后需重新交样的零件数量根据实际情况而定。如果零件有修改要求,交样要求与FE3交样要求一致。3、零件特别要求以下要求同时适用于所有白车身零件和有匹配要求的重要内、外饰件