(英语版)亚马逊售中售后邮件模板

1、英语版各类售后邮件模板场景一、因节假日导致的物流延误，买家来信询问Dear $BuyerName,Thank you for purchasing and prompt payment.However, we ll have the 节日名称 from 时间区间. During that time, allthe shipping service will not be available, which may cause a delay ofthe shipment for seveal days.Thanks for your understanding and your patience

2、 is much appreciated.Please let us know if you have any questions or concerns.Keep in touch.Thanks.Sincerely yours,$ShopName After-sales Customer Services场景二、因自然灾害导致的物流延误，买家来信询问Dear $BuyerName,We re sorry to inform of you that your item may be delayed for the 自然灾害 .Due to this 自然灾害, airline/ocean sh

3、ipping to 目的地 has beencancelled, which directly made your parcel was delayed.Your understanding and patience is muchappreciated. Wewill keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or con

4、cerns.Keep in touch.Thanks.Sincerely yours, $ShopName After-sales Customer Services场景三、因海关安检力度加强导致物流延误，买家来信询问Dear $BuyerName,We re sorry to inform of you that your item maybe delayed for the stricter customs inspection.We just got the notice that all packets from all countries to 目的地 would be subjec

5、t to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to 目的地 will belonger than normal.Your understanding and patience is muchappreciated. Wewill keep tracking the shipping status, and try our best to resolve the problems that caused by this une

6、xpected issue.Please let us know if you have any questions or concerns. Keep in touch.Thanks.Sincerely yours,$ShopName After-sales Customer Services场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒Dear $BuyerName,Weare sorry for the long-time waiting and we quite understand thet waiting is always something hard to endu

7、re. Your item had been shipped on 送达时间 ,it got delayed by the 这边尽量写上不可抗力的原因. So theshipment usually takes 预计时长 business days.Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service

8、.Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it s really kind of you to return the payment when you get the item.Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.Looking

9、forward to your reply.Sincerely yours, $ShopName After-sales Customer Services场景五、物流显示已妥投，但买家来信表示未收到货Dear $BuyerName,We have checked the real-time logistics information of $OrderId when we receive your mail at once, and it shows that the post have delivered to you.You could check on the website: 具体查

10、询网站.And could you kindly ask your neighbour or your family if anyone picked your package?So we can provide the tracking number 物流跟踪号 to you and suggest youto check with the clerk in your local post with the number.Please let us know if you have any questions or concerns.Keep in touch.Sincerely yours

11、, $ShopName After-sales Customer Services场景六、买家想取消订单，但卖家已发货Dear $BuyerName,Sorry to hear that you would like to cancel the order $OrderId.Wehave to say sorry that it has been sent out. Wecan not stop the shipment.Maybe you can have put it on first and see if it is suitable after you receive the item

12、. The 商品名称may be quite suitable for you, to saythe least, if you don t like it, you can give it to your relatives or friends as a gift.Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it f

13、or you.Have a nice day!Sincerely yours,$ShopName After-sales Customer Services场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通Dear $BuyerName,We really appreciate your great support on us.But sorry for the inconvenience that the 商品名称 did not fit you.Will it be possible to give others as a gift? Or how about we mak

14、e you a 具体金额 refund as a way to make up for this?If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.Looking forward to your reply!Sincerely yours,$ShopName After-sal

15、es Customer Services场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之 进一步沟通Dear $BuyerName,We are so sorry about that. This is your order:商品名称 &$OrderId.Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don t worry

16、.Please let us know if you have any questions or concerns. We just wantyou to know that your satisfaction is always our top priority.Best regards!Sincerely yours,$ShopName After-sales Customer Services 场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款Dear $BuyerName,We re so sorry for the unsatisfied purchase. We

17、re willing to solve the problem.As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a 具体金额 refund to you asour sincere apology, is that ok for you?Or if you have any other ideas, please let us know. We just want you to know that your sati

18、sfaction is always our top priority.Looking forward to hear you soon.Once again, we send our sincere apology.Have a nice day!Sincerely yours,$ShopName After-sales Customer Services场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片Dear $BuyerName,We re so sorry for the unsatisfied purchase. We d like to solve the proble

19、m, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.As a honest seller, we are not willing to let our dear valued customersuffer any losses. Wecan understand you. But we hope you could understand us.So, could y

20、ou kindly send us the picture again to help us avoid the samesituation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.Hope to receive your picture soon .Have a nice day!Sincerely yours,

21、 $ShopName After-sales Customer Services场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项Dear $BuyerName, Thank you for contacting us.Your return request has been approved. You will be receiving a return shipping label and RMAinstructions via Amazon. Please makesure the item you return is whole new or a 25%restocking f

22、ee may be applied if the 商 品名称 is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us,$ShopName. We are a seller by the name of $ShopName on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and

23、 we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards.Sincerely yours, $ShopName After-sales Customer Services场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复Dear $BuyerName, Thank you for asking.Your order $OrderId are shipped on 已经发货的具体时间.You item is on the way to your ship

24、ping address, here is the tracking#*. You could track it on 具体查询网站.Item was shipped from China. Normally, you will receive this item within 你的 listing 页面标注的配送时长 business days.We have checked your estimated date is 物流派送时间.Your understanding and patience is much appreciated. Please let us knowif you have any questions or concerns. Keep in touch.Best regardsSincerely yours,$ShopName After-sales Customer Services备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内 容。* 上述邮件模板变量说明上述模板中常见的变量名有：$BuyerName次家昵称 $OrderId= 订单号$ShopName玷铺名其余变量船长用中