组织行为学第一章 组织行为学绪论[总结]

1、Discussion: What do I want form Organizational Behavior?（二）组织行为（二）组织行为（三）组织行为学（三）组织行为学Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving

2、an organizations effectiveness.Replacing Intuition with Systematic StudySystematic studyLooking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.Provides a means to predict behaviors.IntuitionA feeling not necessarily supported by res

3、earch.几个相关问题几个相关问题What Managers Do ?管理的功能观管理的角色观计划组织领导控制人际角色 头面人物 领导者 联络者 信息传递角色 传播者发言人技能观技术技能人际技能概念技能决策者 创业者 混乱处理者 资源分配者谈判者 Management FunctionsPlanningA process that includes defining goals, establishing strategy, and developing plans to coordinate activities.OrganizingDetermining what tasks are t

4、o be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.LeadingA function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.ControllingMonitoring activities

5、 to ensure they are being accomplished as planned and correcting any significant deviations.Management SkillsTechnical skillsThe ability to apply specialized knowledge or expertise.Human skillsThe ability to work with, understand, and motivate other people, both individually and in groups.Conceptual

6、 SkillsThe mental ability to analyze and diagnose complex situations.Effective Versus Successful Managerial Activities (Luthans)Traditional managementDecision making, planning, and controllingCommunicationExchanging routine information and processing paperworkHuman resource managementMotivating, dis

7、ciplining, managing conflict, staffing, and trainingNetworkingSocializing, politicking, and interacting with others Managerial Activities48%13%28%11%人力资源管理社会交往11%19%26%44%人力资源管理沟通沟通传统的管理传统的管理社会交往Effective managersSuccessful managers目标财政来源 技巧和能力结构技术组织表象（外在的）沟通模式态度群体作用冲突解决问题的方式行为方面（潜在的组织冰山图解OB对管理者的帮助对

8、管理者的帮助 Basic OB Model 组织行为学的基本模型Groups level群体水平Individual level个体水平Organization systems level组织水平Level IILevel IIILevel I 组织1. 在追求目标中工作的个体： 组织2. 相互影响的小组，群体和部门：组织3. 整个组织组织形成的图解组织行为学的两个基本问题组织组织？影响影响成员成员？如何做如何做Contributing Disciplines to the OB FieldPsychologyThe science that seeks to measure, explain

9、, and sometimes change the behavior of humans and other animals.SociologyThe study of people in relation to their fellow human beings.Social PsychologyAn area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.AnthropologyT

10、he study of societies to learn about human beings and their activities.Political ScienceThe study of the behavior of individuals and groups within a political environment.PsychologySociologySocial PsychologyAnthropologyPolitical ScienceLearningMotivationPersonalityPerceptionTrainingLeadership effect

11、ivenessJob satisfactionIndividual decision makingPerformance appraisalAttitude measurementEmployee selectionJob designWork stressIndividualGroupOrganizationalSystemGroup dynamicsCommunicationPowerConflictFormal organization theoryBureaucracyOrganization technologyOrganizational changeBehavioral chan

12、geCommunicationGroup decision makingCross-cultural analysisOrganizational cultureOrganizational environmentConflictIntra-organizational politicsPowerStudy of OrganizationalBehaviorBehavioralScienceContribution Unit of AnalysisOutput（BiographicalCharacteristics传记特点Personality人格Values andAttitudes价值观/

13、态度Ability能力Perception感知Motivation激励Learning学习IndividualdecisionmakingProductivityAbsenceTurnoverSatisfactionGroupdecision making群体决策Communication沟通OtherGroups团队Leadership领导Group群体Conflict冲突Power andPolitics权力与政治ProductivityAbsenceTurnoverSatisfactionInter-grouprelationsHuman resourcepolicies andPrac

14、ticesHRM政策与实践OrganizationalCulture组织文化WorkStress工作压力Organizationstructureand design组织结构与设计ProductivityAbsenceTurnoverSatisfactionChallenges and Opportunity for OBBasic OB Model, Stage IxyPrimary variables组织行为研究的基本变量组织行为研究的基本变量 The Dependent Variables (contd)ProductivityA performance measure that inc

15、ludes effectiveness and efficiency.EffectivenessAchievement of goals.EfficiencyThe ratio of effective output to the input required to achieve it.The Dependent Variables (contd)AbsenteeismThe failure to report to work.TurnoverThe voluntary and involuntary permanent withdrawal from an organization.Org

16、anizational citizenship behavior (OCB)Discretionary behavior that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization.The Dependent Variables (contd)Job satisfactionA general attitude toward ones job, the difference betwee

17、n the amount of reward workers receive and the amount they believe they should receive. Research Designs CaseFieldLaboratoryFieldVariableStudiesSurveysExperimentsExperimentsGeneralisabilityLowModerateLowHighRealismHighHighLowModerate-to-highPrecisionLowLowHighHighControlLowModerateHighModerate-to-highCostModerateModerateLowHighnDon Hellrigel, John W.Slocum.Jr, , Peking University Press,2005.1nJennifer M. George, Gareth R. Jones, Peking University Press,2002.1nJohn R. Schermerhorn, Jr. James G. Hunt, Richard N. Osborn