酒店英语教学计划及教案

1、教师工作本教务处制课程分析与实施方案一、课程设置为什么上这门课?1 课程定位依据人才培养目标设置课程，课程性质明确，注意涉及的前导与后驱相关课程本门课程是酒店管理专业在一年级上学期开设的专业课程。依据高职酒店管 理专业的人才培养目标，运用英语进行岗位效劳和沟通是高端酒店效劳与管理从 业人员必备的一项职业技能。因此，酒店三大业务部门的岗位效劳英语学习是贯 穿整个酒店管理专业专科学习过程的专业核心课程。这门课程针对高职高专酒店 管理专业学生开设，为他们能够从事酒店行业特别是胜任高端酒店效劳行业的岗 位打下根底。前导课程包括大学英语、形象礼仪等，它要支撑的后续课程主要是 顶岗实习。2课程教学目标包括

2、知识目标、能力目标和素质目标，符合人才培养目标要求1、知识目标：掌握酒店前厅部门对客效劳的根本环节，专业术语的英文表达， 典型工作情景的英文对话。2、能力目标：能够根据酒店前厅部门的工作需要使用英语对客效劳。3、素质目标：培养学生对本专业和职业的热爱，树立良好的职业道德，培养学 生具备一定的职业心理素质、效劳意识、团队协作精神、敬业精神。3 课程设计理念先进，思路清晰，与行业企业共同开发课程，课程实施注重工学结合 本门课程的学习针对性很强，即掌握如何顺利使用英语进行酒店前厅部门主 要岗位的对客效劳工作。英语学习的重点不再是侧重英语语法和词汇上， 而在于 对学生进行岗位英语的对客效劳训练上，让学

3、生能够了解岗位根本专业术语的表 达、常用句型、典型工作对话等。让学生在每一单元的学习之初就明了本单元的 学习目标，然后根据自己的学习根底拟定需要完成的工程。在授课过程中可以根据学生的层次设计难易程度不同的模拟训练任务。最后，让学生能从有控制的和 模仿训练中让学生积累技能从而向灵活自如地运用转变。二、教学内容上什么内容?1 内容选取包括知识内容、技能内容与素质内容，选取表达先进性、针对性和适用性1客房预订。2、接待入住。3、礼宾效劳。4、外币兑换效劳5、总机。6、问讯处。7、处理投诉。8结账离店。2 内容序化模块化根据工作任务、工程及工作过程程序化教学内容，安排科学，符合职业成长规 律和学生认知

4、规律1、专业术语2、典型对话3、工作程序4、常用句型5、模拟训练3.表现形式教学内容表现形式表达齐备性、适用性、先进性1 PPT课件2、典型对话材料三、教学设计如何上?1 .教学模式以学生为主体，以工学结合为切入点，有针对性的设计教学模式，充分表达“教、学、做合一的教学模式，企业参与对教学模式的评价，注意教学反应和改良1、定目标2、引对话3、讲单词4、析对话5、总句型6、练模拟7、做练习8、总重点2. 教学方法与手段根据课程内容与学生特点选择恰当的教学方法， 灵活多样的选择教学手段，恰 当运行现代教育技术与虚拟现实技术案例分析 模拟情景训练 小组展示3.保障条件满足课程实训要求的专兼结合的教师

5、队伍、实训条件，所具备的教学环境多媒体教学设备四、教学组织与实施过程怎样?1. 组织实施教学过程表达实践性、开放性和职业性1、引导学生拟定单元学习目标2、讨论单元学习主题3、分小组学习典型对话4、讲解专业术语、新单词5、重新回到典型对话进行分析6、引导学生从典型对话中归纳工作过程以及常用句型7、讲解常用句型8、模拟训练9、完成课后练习10、总结单元学习重点2 学生评价方案报告、作业、实践、笔记、学生互评、考勤等，标明各项分值比例出勤20%平时作业20% 课堂训练20% 期末考试40%3 教学预期效果1、熟悉酒店前厅部门的效劳用语英语专业词汇和表达。2、能在前厅效劳岗位上根据工作情景使用常用英语

6、效劳句型3、能用英语完成前厅部门根本对客效劳过程。五、改革与创新1 改革与创新点在课程设置、内容选取、教学设计及组织实施等方面所做的改革与创新1、重构学习过程，适当打乱教程安排，引导学生主动学习。2、通过让学生参与到学习目标的制定，更有目的性的进行学习。3、模拟训练针对不同根底学生进行。2 可资共享与借鉴的内容本门课程对其他同类课程或相关课程教学可资共享与借鉴的内容教案型: Lecture题： Chapter 1 Reservatio n点:八、授课时间: 教学目标：结合岗位知识、能力、素质目标确定1. Be familiar with the terms and useful phrases

7、 in making roomreservati ons.教学重难点分析：1. New words and phrases2. work ing procedure教学过程：Step one Introduction about the course (10m)1. The purpose of sett ing the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessme nt4. Qualification of attending the fi

8、nal examStep two Lead-i n (5m)Questi on and discussi onStep three Set lear ning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role read ingb. find difficult words and senten ces2. collect difficult words and senten ces from stude nts3. stude nt'expla in4. teacher sexpla i

9、nStep five new words and tech nical terms (25m)Pronun ciati onUsageRolli ng the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案j 卓壮2它兀课题： Un it 1 Room reservati on课型: Lecture周次：6课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Use sentence patter ns skillfully

10、in worki ng situati ons 教学重难点分析：1. sentence patter ns2. put into En glish orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. An alyze work ing proceduretask2. Collect sentence patterntask3. Liste ning material and readi ngStep three sentence patter ns (30m)TasksStep four classro

11、om activities (35m)教案2兀课题： Un it 1 Room reservati on课型: Lecture周次：7课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Grasp some kno wledge about room reservati on2. Make situational dialogues fluently 教学重难点分析：1. con firmati on2. making dialogues教学过程：Step one Review (5m)Step two Exte nded read ing (25m)Step thre

12、e Exercises (45m)Step four mak ing dialogues (10m)课题： Un it 1 Room reservati on课型: Practice周次：7课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Making situational dialogues fluently2. Become a qualified reservati onist教学重难点分析：1. Key information in reservation2. Con firmatio n教学过程：Step one Preparati on (5m)St

13、ep two Prese ntati ons (80m)Choose by stude nts1. 5 scores: making a situational dialogue2. 3.5 scores: prese nt a sta ndard work ing dialogue that is made by teacher3. 2 scores: prese nt a simple dialogue that is made by teacherStep three Summary (5m)教案為门宀宀：扁、与乩课题:Un it 2 Recepti on课型: Lecture周次:8课

14、时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. work ing procedure教学过程：Step one Lead-i n (5m)Questi on and discussi onStep two Set lear ning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role r

15、ead ingb. find difficult words and senten ces2. collect difficult words and senten ces from stude nts3. stude nt'expla in4. teacher sexpla inStep four new words and technical terms (30m)Pronun ciati onUsageRolli ng the ballPunishment: if clogged by some students, repeat the words for three times

16、 the whole class课题:Un it 2 Recepti on课型: Lecture周次:8课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Use sentence patter ns skillfully in worki ng situati ons教学重难点分析：1. sentence patter ns2. put into En glish orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. An alyze work ing procedureta

17、sk2. Collect sentence patterntask3. Liste ning material and readi ngStep three sentence patter ns (30m)TasksStep four classroom activities (35m)教案氏山少況课 题：Un it 2 Reception课 型：Lecture周 次：9课 时：2点：八、授课时间: 教学目标：(结合岗位知识、能力、素质目标确定)1. Grasp some kno wledge about recepti on2. Make situational dialogues flue

18、ntly教学重难点分析：1. register ing2. no tice教学过程：Step one Review (5m)Step two Exte nded read ing (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGive n two: simple and sta ndard one prepared by teacherLeave one: difficult one for high level stude nts to compose by

19、 themselvesStep five Key points in the unit (5m)教案耳仃卞七牡,？忆课题:Un it 2 Recepti on课型: Practice周次:9课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Making situational dialogues fluently2. Become a qualified recepti onist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparati on (5m)Step

20、 two Prese ntati ons (80m)Choose by stude nts1. 5 scores: making a situational dialogue2. 3.5 scores: prese nt a sta ndard work ing dialogue that is made by teacher3. 2 scores: prese nt a simple dialogue that is made by teacherStep three Summary (5m)教案农课题：Un it 3 Bell service课型:Lecture周次：10课时:2授课时间：

21、地占：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Be familiar with the terms and useful phrases in bell service 教学重难点分析：1. New words and phrases2. work ing procedure教学过程：Step one Lead-i n (5m)Questi on and discussi onStep two Set lear ning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role rea

22、d ingb. find difficult words and senten ces2. collect difficult words and senten ces from stude nts3. stude nt'expla in4. teacher sexpla inStep four new words and technical terms (30m)Pronun ciati onUsageRolli ng the ballPunishment: if clogged by some students, repeat the words for three times t

23、he whole class教案人"八;，肚课题:Unit 3 Bell service课型: Lecture周次:10课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Use sentence patter ns skillfully in worki ng situati ons教学重难点分析：1. sentence patter ns2. put into En glish orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. An alyze work ing

24、proceduretask2. Collect sentence patterntask3. Liste ning material and readi ngStep three sentence patter ns (30m)TasksStep four classroom activities (35m)教案课题:Unit 3 Bell service课型: Lecture周次:11课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Grasp some kno wledge about bell service2. Make situational dialogu

25、es fluently教学重难点分析：2. mak ing dialogues教学过程：Step one Review (5m)Step two Exte nded read ing (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGive n two: simple and sta ndard one prepared by teacherLeave one: difficult one for high level stude nts to compose

26、by themselvesStep five Key points in the unit (5m)教案氏冷"心壮A沉课题:Unit 3 Bell service课型: Practice周次:11课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Making situational dialogues fluently2. Become a qualified bellma n教学重难点分析：1. Key information in reservation2. Con firmatio n教学过程：Step two Prese ntati ons (80m

27、)Choose by stude nts1. 5 scores: making a situational dialogue2. 3.5 scores: prese nt a sta ndard work ing dialogue that is made by teacher3. 2 scores: prese nt a simple dialogue that is made by teacherStep three Summary (5m)教案2兀课题:Un it 4 Telepho ne operator课型: Lecture周次:12课时：2授课时间：地点：八、教学目标：(结合岗位知

28、识、能力、素质目标确定)1. Be familiar with the terms and useful phrases in operating telephones 教学重难点分析：1. New words and phrases2. work ing procedure教学过程：Step one Lead-i n (5m)Questi on and discussi onStep two Set lear ning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role read ingb.

29、find difficult words and sen ten ces2. collect difficult words and senten ces from stude nts3. stude nt'expla in4. teacher sexpla inStep five new words and technical terms (30m)Pronun ciati onUsageRolli ng the ballPunishment: if clogged by some students, repeat the words for three times the whol

30、e class教案一匸汩沖讥和孑疙课题:Un it 4 Teleph one operator课型: Lecture周次:12课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Use sentence patter ns skillfully in worki ng situati ons 教学重难点分析：1. sentence patter ns2. morning call教学过程：Step one Warm-up (5m)Review1. An alyze work ing proceduretask2. Collect sentence patternta

31、sk3. Liste ning material and readi ngStep three sentence patter ns (30m)TasksStep four classroom activities (35m)教案，汇课题:Un it 4 Teleph one operator课型: Lecture周次:13课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Grasp some kno wledge about telepho ne operator2. Make situational dialogues fluently教学重难点分析：1. dif

32、fere nt kinds of calls2. teleph one fees教学过程：Step one Review (5m)Step two Exte nded read ing (25m)Step three Exercises (45m)Preparation for presentationGive n two: simple and sta ndard one prepared by teacherLeave one: difficult one for high level stude nts to compose by themselvesStep five Key poin

33、ts in the unit (5m)教案仇冷；和陀沉课题:Un it 4 Teleph one operator课型: Practice周次:13课时：2授课时间：地点：八、教学目标：结合岗位知识、能力、素质目标确定1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key in formati on in telepho ne operator2. morning call教学过程：Step one Preparati on (5m)Step two Prese ntati ons

34、 (80m)Choose by stude nts1. 5 scores: making a situational dialogue2. 3.5 scores: prese nt a sta ndard work ing dialogue that is made by teacher3. 2 scores: prese nt a simple dialogue that is made by teacherStep three Summary (5m)课题:Un it 5 Complai nts课型: Lecture周次:14课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质

35、目标确定)1. Be familiar with the terms and useful phrases about handlingcomplai nts教学重难点分析：1. New words and phrases2. work ing procedure教学过程：Step one Lead-i n (5m)Questi on and discussi onStep two Set lear ning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role read ingb. find d

36、ifficult words and senten ces2. collect difficult words and senten ces from stude nts3. stude nt'expla in4. teacher sexpla inPronun ciati onUsageRolli ng the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案口 m汽殳它吃课题:Un it 5 Complai nts课型: Lecture周次:

37、14课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Use sentence patter ns skillfully in worki ng situati ons 教学重难点分析：1. making apologies2. expla ining regulati ons教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. An alyze work ing proceduretask2. Collect sentence patterntask3. Liste ning mate

38、rial and readi ngTasksStep four classroom activities (35m)教案亠八心打它厂课题:Un it 5 Complai nts课型: Lecture周次:15课时：2授课时间：地点：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Grasp some kno wledge about han dli ng compla ints2. Make situational dialogues fluently教学重难点分析：1. mak ing apologies2. comfort guests教学过程：Step one Review (5

39、m)Step two Exte nded read ing (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGive n two: simple and sta ndard one prepared by teacherLeave one: difficult one for high level stude nts to compose by themselvesStep five Key points in the unit (5m)教案ms艺课题:Un i

40、t 5 Complai nts课型: Practice周次:15课时：2授课时间：地占：八、教学目标：(结合岗位知识、能力、素质目标确定)1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. work ing procedure2. deali ng prin ciples教学过程：Step one Preparati on (5m)Step two Prese ntati ons (80m)Choose by stude nts1. 5 scores: making a s

41、ituational dialogue2. 3.5 scores: prese nt a sta ndard work ing dialogue that is made by teacher3. 2 scores: prese nt a simple dialogue that is made by teacherStep three Summary (5m)教案"汽课题：Unit 6 Paying the bill and checking out 课型: Lecture周次：16课时：2授课时间：地 点： 教学目标：结合岗位知识、能力、素质目标确定1. Be familiar

42、with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. work ing procedure教学过程：Step one Lead-i n (5m)Questi on and discussi onStep two Set lear ning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role read ingb. find difficult words and senten ces2

43、. collect difficult words and senten ces from stude nts3. stude nt'expla in4. teacher sexpla inStep four new words and tech ni cal terms (25m)Pronun ciati onUsageRolli ng the ballPunishment: if clogged by some students, repeat the words for three times the whole class型: Lecture时：2点：八、课 题：Un it 6 Pay ing the bill and check ing out 课周