高中英语投诉信培训讲学

1、高中英语投诉信常用语块常用语块1. 抱怨抱怨 _2. 表达不满表达不满 _3. 忍受忍受 _4. 对对满意满意 _5. 糟糕的服务糟糕的服务 _poor servicecomplain aboutconvey/express ones dissatisfactionput up with/bearbe content/satisfied with6. 采取措施采取措施 _7. 解决问题解决问题 _8. 预防预防发生发生 _9. 调查此次事件调查此次事件 _10. 以粗鲁的方式以粗鲁的方式 _in a rude mannertake measuresdeal with/solve the pro

2、blempreventfrom happeninginvestigate/look into the matter/incident11. 向向道歉道歉 _12. 出乎意料出乎意料 _13. 不用说不用说 _14. 尽快尽快 _15. 把某事牢记在心把某事牢记在心 _make an apology to/apologize toout of ones expectationneedless to sayas soon as possiblebear sth. in mind套用句式套用句式 我写信是投诉关于我写信是投诉关于2. 这几年我对你们的服务都很满意，但是我写信这几年我对你们的服务都很满

3、意，但是我写信是表达关于是表达关于的不满。的不满。2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about1. I am writing to complain about3. 我对我对不满意有一些主要原因。首不满意有一些主要原因。首先，先，更糟糕的是，更糟糕的是，最后，最后，3. There are some main reasons why I am not content with At first, Whats wor

4、se, Eventually, 4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the proble

5、m as soon as possible.习作修改习作修改(做短文改错，背经典范文做短文改错，背经典范文)Dear Sir, Im writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I took them to the seller, but was told that the mode

6、l had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore

7、, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours,Bu Manyiimpossible hearing How the 课堂练习课堂练习 假定你是李华，上周六，你有一次不愉快的就假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是餐经历，对餐厅的服务员态度非常不满

8、意。于是你给该餐厅老板写一封投诉信。要点如下：你给该餐厅老板写一封投诉信。要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。问题：牛肉面有苍蝇，服务员态度粗鲁。2. 要求：餐厅赔礼道歉。要求：餐厅赔礼道歉。注意：注意：1. 词数词数100左右。左右。2. 可以适当增加细节，以可以适当增加细节，以使行文连贯。使行文连贯。3. 开头语和结束语已为你写好。开头语和结束语已为你写好。Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service

9、 for years but now Im writing to express my dissatisfaction about the poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the

10、waiter to change another dish. Out of my expectation, he didnt change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. Its my sincere hope that you can investigate the matter seriously and make a formal apology

11、 to me. I look forward to a better service next time.Sincerely yours,Li Hua课外作业课外作业 假定你是李华，你在上周日搭坐假定你是李华，你在上周日搭坐102号公交车，号公交车，该公交车司机的不文明行为让乘客很愤怒。于是该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：你向公交车公司写一封投诉信。要点如下：1. 司机的不文明行为司机的不文明行为(大声讲话、紧急刹车、态度大声讲话、紧急刹车、态度粗鲁等粗鲁等)。2. 希望尽快查清此事。希望尽快查清此事。注意：注意：1. 词数词数100左右。左右。

12、2. 可以适当增加细节，以可以适当增加细节，以使行文连贯。使行文连贯。3. 开头语和结束语已为你写好。开头语和结束语已为你写好。Dear Sir, I am Li Hua. I am writing to complain about one of your bus-drivers improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So so

13、me passengers advised him to concentrate on driving, but he didnt pay any attention. Whats worse, he drove even faster. Then another passenger couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didnt apologize but said rudely “Its none of your business.” I sincerely hop