企业流程管理解决方案

1、starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.企业流程管理解决方案business process management solutionstarprocs 星曜达物流(上海)有限公司starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.starcomlog international logist

2、ics (shanghai) ltd.(e-expense 电子报销) 可视化可视化visualize执行执行enforce协同协同orchestratestarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.eexpense (tim gm 总经理)starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd. i

3、ntroduction (简介)web-architected, secure, highly configurable- use starprocs anytime, anywhere- separate information for users, vendors and customers- works the way you work 基于web结构，高安全性，可配置化automatic audit trail- ownership and accountability (sox-ready) 基于岗位和职责的自动审计跟踪rapidly automates and enforces y

4、our business processes 帮助贵公司加速实现流程自动化manages issues throughout the entire lifecycle of your projects 管理整个项目开发生命周期starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.introduction contdprovides immediate access to customer history, company information, p

5、roducts purchased 可快速、直接访问客户历史状态，公司信息，产品购买信息provides web knowledge base for publishing faqs, procedures 提供web知识库管理，可发布faqs、进程allows customers to initiate & check status of issues real time via web 允许客户通过web界面实时发布并查看问题状态starcomlog international logistics (shanghai) ltd.starcomlog international lo

6、gistics (shanghai) ltd.features特殊功能support sms & e-mail notification alerts 邮件及短信的自动提醒 support pda approval function on the move 支持pda 手机随时审批功能api interface with other system (sap, oracle, sql,) 提供其他系统集成的api接口personalize the home page for every user 为每一个用户制定客户化的主页sox compliant符合sox的需求electronic

7、signature support支持电子簽名starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.feature 2 unique id for every activity record 每一个活动的记录都有唯一id share hyperlink with each user id 用超链接和每一个用户id共享项目 certification assistance (e.g.: iso9000, gmp,fda and etc.) 认证流程的辅

8、助功能starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.发送发送信息功能信息功能(e-expense 电子报销) starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.eature dvantage enefit特点、优势、利益featureadvantagebenefitweb-architectur

9、e fast deployment 快速实施 real-time access 实时访问 single database 一个数据库 low tco 低总体拥有成本 improve communication and collaboration 增强沟通与协作 rapid deployment 快速实现audit trails & notification过程记录轨迹过程记录轨迹 & 自动通知自动通知 process enforcement 主动的流程 audit-ability 记录过程轨迹 easy to comply with quality initiatives an

10、d regulatory environments 可见的主动流程历史状态graphical process engine图形化的流程实现图形化的流程实现引擎引擎 drag-n-drop workflow design 拖拽流程设计 on-the-fly changes 随需而变的流程 works the way you work 所见即所得 immediate course correction 随时改进managementdashboard portal管理者的统一信息管理者的统一信息门户门户 real-time information 实时信息 role-based informatio

11、n 基于用户角色的信息 thresholds 阀值告警 make informed decisions fast 实现快速决策 prevent potential problems 预防可能的问题open architecture integrate with virtually any tool in the environment 与各领域的主流工具都能集成leverage existing it investments 保护现有it投资improve efficiency by eliminating duplicate data entry 由于减少了重复的数据录入，从而提高了效率st

12、arcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.general manager(总经理总经理) manufacture(生产部生产部)purchases(采购部采购部)finance(财务部财务部)hr(人力资源部人力资源部)sales(销售部销售部)it(信息部信息部)recruitment (招聘招聘)training (培训培训)payroll (薪资薪资)ar (应收应收)cashier (出纳出纳)product (生产采购生产采购)no

13、n-product (非生产采购非生产采购)starprocs in your business plan (计划计划)workshop(车间车间)warehouse (仓库仓库)qa (质量质量)ap (应付应付)gl (总帐总帐)erp处处 (企业资源计划系统企业资源计划系统)network (网络网络)sales representative (销售代表销售代表)sales representative (销售代表销售代表)starcomlog international logistics (shanghai) ltd.starcomlog international logistic

14、s (shanghai) ltd.starprocs architectureiissun oneapache teamtrack serverattachmentstemplatesoraclesqludb db2accessodbchttphttpodbcsolariswindowsunixlinuxapple oshandheldtt admin remote adminstarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.usages of

15、starprocs的各方面用途的各方面用途operations process management （业务程序管理）（业务程序管理）compliance （依从）change request management （改变请求管理）unified request management （统一请求管理）corrective action procedures （纠正行为程序）it infrastructure change requests （信息技术下部结构变化请求）issue/defect tracking hardware （论点/缺点跟踪硬件）item/issue tracking （项

16、目/论点跟踪服务）product lifecycle management （产品生命周期管理）quality initiatives （品质主动）customer management （消费者管理）contract and proposal management （合同与建议管理）sales support （销售支持） issue and defect tracking （论点与缺点跟踪服务）（论点与缺点跟踪服务） internal help desk incident management (内部帮助管理）内部帮助管理）starcomlog international logistic

17、s (shanghai) ltd.starcomlog international logistics (shanghai) ltd.services and support 服务和技术支持professional services- standard installation, configuration, and implementation services 标准安装、配置、开发服务- custom consulting 客户咨询- administrator training classes on site or at teamshare 管理员培训课程maintenance &

18、; support- 5x8 call support 电话技术支持 (5x8)- updates, service packs and point releases included in annual fee (20% of software retail price) 年费用包括升级、版本发布等starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.why ?为什么选择为什么选择 ？(buy vs. build) core business fo

19、r teamtrack teamtrtack核心业务 teamtrack product already in use 产品已经在很多企业使用(e.g. dell) tool flexibility combines issue database with workflow 灵活的开发工具(数据库和工作流相结合) sales & design support- demo prototype designed in 1 - 3 weeks 快速支持销售阶段和设计阶段 (根据复杂程度，一至三周可完成原型演示) on-going partnership for development &am

20、p; support 可持续的开发与技术支持 cost vs. schedule 价格和时间starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.who uses teamtrack? 谁在使用ttsoftware development health & pharmaceutical services manufacturing consumer electronics & telecommunication starcomlog

21、international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.enterprise implementations在企业级的流程实施案例company customer sincetotal current users dell computer corp199830,000 hewlett-packard199816,000 ubs20037,000 nuclear mgmt corp20016,800 adp19992,400 citigroup19981,600 lexma

22、rk19981,050 cingular20001,001 amd20001,000 mirant2000845 intuit2002800 symbian (uk)2002800starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.our partners 强大的合作伙伴starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shan

23、ghai) ltd.roi for(dell的投资回报)every dell server, laptop and desktop is made with the help of teamtrack. 每台server, laptop & desktop pc都是在tt帮助下制造及交付的improved product quality across all dell product lines. 在所有新产品的开发及测试过程中使用teamtrack, 提高产品质量directly improved customer satisfaction by streamlining proce

24、sses as they pass through the different silos within dell. 直接增加了客户满意度dell will save over $300k annually by automating the opportunity management process. 由于应用了tt自动化管理流程, dell 每年会节省超过$300kstarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.case study re

25、quests for time-off 请假流程internal knowledge base 公司内部知识库internal events 公司内部重大事件documentation 文档管理流程build requests 版本控制请求流程competitive information 竞争对手信息跟踪customer escalations 客户问题升级流程status reports 项目状态报告help desk 公司支持中心报告流程starcomlog international logistics (shanghai) ltd.starcomlog international l

26、ogistics (shanghai) ltd.expense claims报销的流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.approval level权限审批的流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.submits pmr request(提交pmr报告)supervis

27、or approval(部门经理审批)gm approval(总经理审批)estimate costs of production(估计生产成本)system input(检查并记录)new product pricing(鉴定产品新价格)transaction closed(处理完毕)sales dept.adc dept.general managerfinance dept.it dept.marketing dept.tommy submits pmr request提交产品改良报告supervisor approves/rejects & pass to finance/gm

28、 部门经理审批同意拒绝gm approve/reject总经理审批同意拒绝finance estimates costs of production财务部估计生产成本it department enters data into system 电脑部门检查并记录进系统marketing decision on new product pricing鉴定产品新价格spr work flow 提交跨部门流程pmr workflow (产品改良流程)spr work flow(跨部门流程)starcomlog international logistics (shanghai) ltd.starcom

29、log international logistics (shanghai) ltd.e-expense (tommy sourcing)tommy sourcing 提交报销报告给部提交报销报告给部门经理门经理john并等并等待回复待回复,同意同意/拒绝拒绝starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.tim gms e-expense report总经理tim的电子报销报告frank hr assistantjennifercashier

30、sunnyaccountanttommysourcing报报销销次次数数starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.e-expense (john sourcing leader)总金额超过总金额超过 800,john sourcing 经理发给经理发给总经理总经理tim进行审批进行审批 starcomlog international logistics (shanghai) ltd.starcomlog international lo

31、gistics (shanghai) ltd.e-expense (sunny accountant)会计会计sunny accountant同意并告诉同意并告诉出纳付钱出纳付钱starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.e-expense (jennifer cashier) 出纳付钱并通知会计记帐出纳付钱并通知会计记帐starcomlog international logistics (shanghai) ltd.starcomlog

32、 international logistics (shanghai) ltd.user homepage (e-expense) 用户主页frank hr assistantjennifer cashiersunny accountanttommy sourcingaccountant approve & key in systemclosedissue paymentsupervisor approvaltransaction closed已经完成已经完成(52.94%)尚未完成尚未完成(47.06%)报报销销次次数数starcomlog international logisti

33、cs (shanghai) ltd.starcomlog international logistics (shanghai) ltd.user homepage (e-expense) 实际用户主页starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.product mod. request (pmr)产品更改请求管理流程starcomlog international logistics (shanghai) ltd.starcomlog int

34、ernational logistics (shanghai) ltd.sales price request (spr)特殊价格审批流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.contract management合同管理流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.e-expe

35、nse电子报销流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.sunny accountants homepagestarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.tim gms homepage (leave application)annual leavesick leaveemergency leavejennifer cashiersunnyaccountanttommysourcing已经完成已经完成(50%)尚未完成尚未完成(50%)请请假假次次数数starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.summary 总结