平衡记分卡与核心流程介绍

1、 Leader 领导 P&Y TQM Journey 飞利浦亚明全面质量管理之路 Customers 顾客 Suppliers 供应商 P O L I C Y PROCESS D E P L O Y M E N T MANAGEMENT Dec. 2002 PBE Assessment PBE评审 Q4 PQA-90 Management Assessment PQA-90管理评审 Q2 2000 PQA-90 Peer Audit 进行PQA-90同行审核 Dec. 1999 PQA-90 Pre-peer Audit 进行PQA-90同行预审 Nov. ISO14001 Certi

2、fication 通过ISO14001认证 Jun. 1998 ISO9001 Certification 通过ISO9001认证 People 人员 Oct. GLS certified ISO9002 GLS工厂通过ISO9002认证 Jul. 1997 Launch PQA-90 PQA-90启动 Oct. 1996 HID/CFL certified ISO9002 HID和CFL工厂通过ISO9002认证 Mar. 1994 Philips & Yaming Lighting Co., Ltd. Established 合资公司签约成立 Philips Lighting Co

3、mpany Confidential Sales&Marketing P&Y Organization Chart Union China Middle Region China south Region China North Region China East Region Chief Engineer Marketing / Sales Logistics Dep. Export Sales AFD Factory SLE/PLEU Assemble Workshop CFL PL/SL Burner Workshop QDL/Log./Fac./Main./COLSC

4、HR/Product Mgt./ Project Mgt./IE GM/DGM HAL. HPDT Coil LIW No. No. No. Technical&Production Factory GLS/HAL GLS Workshop Glass Workshop EC QDL/Log./Fac./Main./Tech.Trainin HR/Product Mgt./ project Mgt./IE Factory HID MH Lamp&DT Workshop HID Workshop 5 CC No. Stem Workshop No. QDL/Log./Main/HR Product Mgt./ Project Mgt./IE QDL/Facility/Maintenance /IT Dep HR (HR/Mana.Training/Security/Administration F&A Philips Lighting Purchasing Department 3 11 HPS-DT Workshop No. Company