管理精品——知识管理ppt课件

1、Knowledge ManagementKnowledge Management Definitions Do you really need KM? Do you need a CKO? Whats the strategy? Types of knowledge management systems Organizational changes to expect KM software toolsTwo Kinds of KnowledgeKnowledge is intangible, dynamic, and difficult to measure, but without it

2、no organization can survive.Tacit: or unarticulated knowledge is more personal, experiential, context specific, and hard to formalize; is difficult to communicate or share with others; and is generally in the heads of individuals and teams.Explicit: explicit knowledge can easily be written down and

3、codified.Knowledge Management The move from an industrially-based economy to a knowledge or information-based one in the 21st Century demands a top-notch knowledge management system to secure a competitive edge and a capacity for learning. Knowledge Management The new source of wealth is knowledge,

4、and not labor, land, or financial capital. It is the intangible, intellectual assets that must be managed. The key challenge of the knowledge-based economy is to foster innovation.The Knowledge Economy The move from an industrially-based economy to a knowledge or information-based one in the 21st Ce

5、ntury demands a top-notch knowledge management system to secure a competitive edge and a capacity for learning. The Knowledge Economy The new source of wealth is knowledge, and not labor, land, or financial capital. It is the intangible, intellectual assets that must be managed. The key challenge of

6、 the knowledge-based economy is to foster innovation.The Knowledge Economy For several decades the worlds best-known forecasters of societal change have predicted the emergence of a new economy in which brainpower, not machine power, is the critical resource. But the future has already turned into t

7、he present, and the era of knowledge has arrived. -The Learning Organization, Economist Intelligence UnitThe Knowledge Economy The knowledge economy rests on three pillars:The role that knowledge plays in transactions: it is what is being bought and sold; both the raw materials and the finished good

8、s The concurrent rise in importance of knowledge assets, which transform and add value to knowledge productsThe emergence of ways to manage these materials and assets, or KMDefinitions Designing and installing techniques and processes to create, protect, and use known knowledge. Designing and creati

9、ng environments and activities to discover and release knowledge that is not known, or tacit knowledge. Articulating the purpose and nature of managing knowledge as a resource and embodying it in other initiatives and programs.Do You Really Need KM? Competitive success will be based on how strategic

10、ally intellectual capital is managed Capturing the knowledge residing in the minds of employees so that it can be easily shared across the enterprise Leveraging organizational knowledge is emerging as the solution to an increasingly fragmented and globally-dispersed workplace Do You Really Need KM?

11、If your department wants to stop constantly reengineering and downsizing: talented people are assets to be developed for a global 21st Century If you are interested in the Knowledge Grid If you understand that reuse of knowledge saves work, reduces communication costs, and allows a company to take o

12、n more projectsOrganizational Knowledge: Why Is It Important? Knowledge can be embedded in processes, products, systems, and controls Knowledge can be accessed as it is needed from sources inside or outside the firm It is versatile and can be transferred formally, through training, or informally, by

13、 way of workplace socialization It is the essence of the competitive edge!Does a KM System Need a Chief Knowledge Officer? Only if your organization is serious about implementing a knowledge management program Economic realities and and competitive edge factors play a large roleWhats the Strategy? T

14、here are two very different knowledge management strategies: Codification StrategyPersonalization StrategyKnowledge Management Types Competency Management Knowledge Sharing Competitive Knowledge ManagementFor Successful Managing of KnowledgeFocus on five tasks: Generating knowledgeAccessing knowledg

15、eRepresenting and embedding knowledgeFacilitating knowledgeTransferring knowledge It is a process of instilling the culture and helping people find ways to share and utilize their collective knowledge. Knowledge Management Enablers Leadership Knowledge champions, such as CKOs Culture Access Technolo

16、gy Learning CultureMore on the Importance of Corporate Culture Changing the culture is imperative. To create a climate in which employees volunteer their creativity and expertise, managers need to look beyond the traditional tools at their disposal: finding ways to build trust and develop fair proce

17、ss. That means getting the gatekeepers to facilitate the flow of information rather than hoard it. And offering rewards and incentives.The Technological Divide Generating organizational knowledge invariably means converting the tacit knowledge of the individual into explicit knowledge accessible by

18、all. Information technology is most effective when it enables this social process. Companies must think through their technological systems. Technology such as Intranets and advanced collaborative software have made Knowledge Management possible.Organizational Changes Lines between departments and o

19、perating divisions blur Knowledge management efforts can completely collapse boundaries A knowledge management system cannot work through hierarchies Individual and team learning processes must become the true driver of organizational learning Why KM? Whats the Big Deal? By instituting a learning or

20、ganization (KM-intensive), there is an increase in employee satisfaction due to greater personal development and empowerment. Keeps your employees longer and thereby, reduces the loss of intellectual capital from people leaving the company. Saves money by not reinventing the wheel for each new proje

21、ct.Why KM? Whats the Big Deal? Reduces costs by decreasing and achieving economies of scale in obtaining information from external providers. Increases productivity by making knowledge available more quickly and easily. Provides workers with a more democratic place to work by allowing everyone acces

22、s to knowledge.Why KM? Whats the Big Deal? Learning faster with KM Learning faster to stay competitive KM software and technological infrastructures allow for global access to an organizations knowledge, at a keystrokeIn Successful KM Programs Information is widely disseminated throughout the organi

23、zation. Wherever it is needed, it is accessible. Accessible at a fast rate of speed. Virtual communities of practice share what is known in a global fashion, independent of time zones and other geographic limitations. Business boundaries are broad, and often virtual in nature. Collaboration to suppo

24、rt continuous innovation and new knowledge creation. Symptoms of KM Diffusion Challenges No internal learning communities Lack of psychological safety Lack of workplace trust Arrogance of people who believe they know everything, so why try? Lack of communication within an organization made evident b

25、y continually reinventing the same wheel Negativity and unrealistic expectationsKM and Future Planning Where are we going? What are we here for? People need awareness of the whole: in what direction is the organization going? To have a goal to reach in the future can provide great incentive for a KM

26、 initiative. Effective leveraging lies within an organizations capacity for rethinking and recreating. Scenario thinking can help us to see the blind spots, and help to create the future we want.Sustainability of a KM Endeavor There are three fundamental processes that sustain profound changes such

27、as the introduction of a KM system:developing networks of committed peopleimproving business resultsenhancing personal results To achieve sustainability, there must be a focus on learning, and learning how to harness the learning capabilities that lead to innovation. Sustainability of a KM Endeavor

28、For significant change to lead to sustainability, hierarchical control must be put aside. The emergence and development of informal networks must be supported so that people can share their tacit knowledge and help one another. Managers need to surrender control. And mental models need to be examine

29、d.KM Software Tools Globalserve Knowcorp Hyperknowledge MicroStrategy The Molloy Group KnowledgeX Inc. WebFarming Softlab Enabling Tools Imagination Excalibur Technologies Imaging Solutions Grapevine Technologies Intraspect Software Milagro: The Power of Imagination Knowledge Management? The essence

30、 of knowledge management is understanding and valuing intangible assets over tangible Understanding that human and intellectual capital are the greatest resources Managing the skills and competencies that lie within an organization, and allowing them to blossom Allowing people to be the best that th

31、ey can be; optimizing performanceCommentary Confusion Disappointment and Concern over Knowledge Management Acknowledgements Peter Senge Art Kleiner Blaise Zerega Charlotte Roberts Richard Ross George Roth Bryan Smith James Brian Quinn William Truran J Michael Pemberton Sarah Cliffe David A. Nadler R

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