BMC Remedy AR System Compatibility Matrix v8100 - RightStarBMC Remedy AR系统的兼容性矩阵v8100 - rightstar

1、Action Request System 8.1.00 Compatibility and SupportFeb, 2013BMC Software, Inc., Confidential© Copyright 2013 BMC Software, Inc.BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be

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6、s a registered trademark of the Office of Government Commerce and is used here by BMC Software, Inc., under license from and with the permission of OGC.Linux is the registered trademark of Linus Torvalds.Oracle, Java, Oracle Solaris and Oracle SPARC are registered trademarks of Oracle Corporation an

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11、ntract notices should be sent to this address.3BMC Software, Inc., ConfidentialCustomer SupportYou can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by telephone or email. To expedite your inquiry, please see “Before Contacting BMC S

12、oftware.”Support websiteYou can obtain technical support from BMC Software 24 hours a day, 7 days a week at From this website, you can:· Read overviews about support services and programs that BMC Software offers.· Find the most current information about BMC Software products.· Search

13、 a database for problems similar to yours and possible solutions.· Order or download product documentation.· Report a problem or ask a question.· Subscribe to receive email notices when new product versions are released.· Find worldwide BMC Software support center locations and c

14、ontact information, including email addresses, fax numbers, and telephone numbers.Support by telephone or emailIn the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or send an email message to customer_support. (In the Subject line, enter

15、 SupID:<yourSupportContractID>, such as SupID:12345.) Outside the United States and Canada, contact your local support center for assistance.Before contacting BMC SoftwareHave the following information available so that Customer Support can begin working on your issue immediately:· Produc

16、t informationo Product nameo Product version (release number)o License number and password (trial or permanent)· Operating system and environment informationo Machine typeo Operating system type, version, and service packo System hardware configurationo Serial numberso Related software (databas

17、e, application, and communication) including type, version, and service pack or maintenance level· Sequence of events leading to the problem· Commands and options that you used· Messages received (and the time and date that you received them)o Product error messageso Messages from the

18、 operating system, such as file system fullo Messages from related softwareBMC Remedy AR System 8.1.00 Compatibility MatrixContentsINTRODUCTION5Vendor Backwards Compatibility and AR System 8.1.006Vendor End of Support Policies and AR System 8.1.006AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OP

19、ERATING SYSTEMS7AR SYSTEM SERVER SUPPORTED DATABASES7Known Incompatibilities for AR System Server8JAVA SUPPORT8Known Incompatibilities for Java8AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS9Known Issues for AR System Mid-Tier Supported Configurations9Potential Incompatibilities for AR System Mid-Tier9

20、DEVELOPER STUDIO SUPPORTED CONFIGURATIONS 10BROWSER SUPPORTED CONFIGURATIONS 10Known Issues for AR System Browser Supported Configurations 10VIRTUAL ENVIRONMENT SUPPORT 11Support Definitions for Virtual Environments 11Fully supported virtual environments 11Partially supported virtual environments 11

21、OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS 12Known Issues for Other Product Compatibility Supported Configurations 12Known Incompatibilities for Other Product Compatibility Supported Configurations 12SCREEN READER SUPPORTED CONFIGURATIONS 12LANGUAGE OFFERINGS 13REMEDY APPLICATIONS AND PROD

22、UCTS 14Known Issues for Remedy Applications and Products 17COMPARISON OF SUPPORT BETWEEN THE AR SYSTEM VERSION 8.0.00 AND 8.1.00 18DOCUMENT REVISION HISTORY 19BMC Remedy AR System 8.1.00 Compatibility MatrixIntroductionThe BMC Remedy AR System 8.1.00 Compatibility Matrix is divided into multiple are

23、as of support. Each of these areas is further broken down into three sections: Supported Configurations · Known Issues · Potential IssuesThe Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the inte

24、raction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged.Configurations not listed may still operate properly with AR System and thus customers

25、may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreatin

26、g the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may

27、not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported c.f. Known Issues below).The Known Issues section documents any known additional requirements or incom

28、patibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list.The Potential Issues section documents issues of supportability or incompatibility between BMC products and pr

29、oducts from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.In all tables, Italics indicate an addition since AR System 8.0.00.BMC Remedy AR System 8.1.00 Compatibility MatrixVendor Backwards Compat

30、ibility and AR System 8.1.00It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or othe

31、r similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported Server Operating Systems, Desktop Operating Systems, Databases, Web or Application Servers, Servl

32、et engines or Browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves.For example, if Red Hat Enterprise Linux (RHEL) 5 were listed, AR System would support RHEL 5, 6 and future higher versions of RHEL.In the event that a vendor does not provid

33、e backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendors product and document such incompatibilities once confirmed. BMC may, at BMCs discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, i

34、f major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System.Vendor End of Support Policies and AR System 8.1.00In the event that a vendor ends support for a product or versi

35、on of a product BMC will also end support for that product (version) at that time. The BMC compatibility matrix will not be updated, so customers are encouraged to review the support policies of external vendors if the status of support is in question.BMC Remedy AR System 8.1.00 Compatibility Matrix

36、ARSystemServerSupportedHardwareplatformsand Operating SystemsRemedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements as the AR System Server.The following Operating Systems and hardware platforms are supported.AR System su

37、pports the listed version of vendor products or higherPlatformMinimum Operating System version32-bit or 64-bit x86 PC CompatibleWindows Server 2003Standard, Enterprise and Datacenter 32-bit or 64-bit EditionsOracle SPARCSolaris 10(64-bit only)IBM pSeries and Power5 or higherIBM AIX 6.1 (64-bit only)

38、HP Integrity / ItaniumHP-UX 11i v2 (64-bit only)64-bit x86 PC CompatibleRed Hat Enterprise Linux 5 (x64 only) Server Editions64-bit x86 PC CompatibleNovell SUSE Linux 11(x64 only) Enterprise ServerAR System Server Supported DatabasesThe following Databases are supported on all Operating Systems and

39、Platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” section above. AR System supports the listed version of vendor products or higherMinimum Database VersionOracle 11g R1 Standard Edition, Standard Edition One, Enterprise Edition + RACTh

40、e following additional databases are supported.Minimum Database VersionMinimum Operating System versionMicrosoft SQL Server 2005Standard, Enterprise 32-bit or 64-bit EditionsWindows Server 2003Standard, Enterprise and Datacenter 32-bit or 64-bit EditionsSybase ASE 15.0Solaris 10IBM DB2 9.7 Enterpris

41、e Server, Workgroup Server EditionsSolaris 10,IBM AIX 6.1,Windows Server 2003 Standard, Enterprise and Datacenter 32-bit or 64-bit Editions The following Database Client(s) versions are supported and required to operate properly with supported databases. Database clients must match these versions -

42、lower or higher versions are not supported PPlatformDatabase Client version32-bit Windows serversOracle :32-bit Oracle 11g R1, 11g R2IBM DB2 :32-bit DB2 9.764- bit Windows serversOracle :64-bit Oracle 11g R1, 11g R2IBM DB2 :64-bit DB2 9.7Oracle :64-bit Oracle 11g R1, 11g R2UNIXSybase :64-bit Sybase

43、15IBM DB2 :64-bit DB2 9.7LinuxOracle :64-bit Oracle 11g R1, 11g R2BMC Remedy AR System 8.1.00 Compatibility MatrixKnown Issues for AR System Server Supported Configurations1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating systems and innon-production environmen

44、ts (e.g. Proof-of-Concept, Demo, Development etc.).2. For 64-bit Windows operating systems and production environments, the 64-bit Windows version of AR System is required.3. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update to listed operating sys

45、tems.4. Trusted extensions for Solaris are supported. Please see Oracle Solaris Security FAQ for more information5. AIX 6.1 must be at TL 2 SP1 or greaterKnown Incompatibilities for AR System Server1. A Database is required for AR System. Flat files are not supported.2. Solaris running on x86 or x64

46、 processors is not supported.3. Windows or Linux running on Itanium processors is not supported.Java SupportAR System (Server, Mid-Tier, and Developer Studio) 8.1.00 supports the following listed version orhigherSupported Vendors are:Operating SystemVendorMinimum recommended versionWindows, Solaris,

47、 Linux (Red Hat and SUSE)OracleJava SE 6 Update 17HP-UXHPHP-UX 11i Java SE 6.0.06 AIX IBM IBM Java 6 SR7 Note:Oracle refers to Java 1.6 as “6.0”. See Java SE Naming and Versions for more details.Refer to “HP-UX 11i Java - Version History” at HP-UX Java Software for Naming and Version detailsKnown In

48、compatibilities for Java1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol.2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.BMC Remedy AR System 8.1.00 Compatibility MatrixAR System Mid-Tier Supported ConfigurationsThe

49、following Web / Application Servers and Servlet Engines are supported on all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” section above. AR System supports the listed version of vendor products or higher.Mini

50、mum Web / Application Server versionsMinimum Servlet Engine versionsApache 2.0.xServletExec 5.0Tomcat 6.0.20Tomcat 6.0.20JBoss 5.1.0JBoss (Embedded) 5.1.0Oracle BEA WebLogic 10.3Oracle BEA WebLogic Servlet Engine 10.3 IBM WebSphere 7.0IBM WebSphere Servlet Engine 7.0 The following additional Web / A

51、pplication Servers are supported.Minimum Web / Application Server versionMinimum Operating System versionMicrosoft IIS 6.0Windows Server 2003 (32-bit or 64-bit)Known Issues for AR System Mid-Tier Supported Configurations1. Crystal or BO Enterprise (not included see below for supported versions/editi

52、ons) is required for web based reporting using Crystal reports. BMC Analytics Premium may also be used.2. The following minimum standards are required to use the Mid-Tier· Servlet API Version 2.3+· JSP API Version 1.2+· SOAP Version 1.1 or 1.2· HTML Version 4.0+· JavaScript

53、Version 1.3+3. HTTP Version 1.1 required4. The JRockit Java Virtual Machine is supported when installed with the Oracle BEA WebLogic application server, but only for use with WebLogic.5. IBM WebSphere requires the IBM supplied Java Technology to operate correctly on supported Windows,Linux and other

54、 OS Platform. Please visit System Requirements for WebSphere Application Server at IBM product support site.Potential Incompatibilities for AR System Mid-Tier1. The following combinations may work properly, but are classified by BMC as “unconfirmed”.a. ServletExec 5.0 may not be supported on Apache

55、2.2.2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New Atlanta support site for more information. New Atlanta ServletExec FAQBMC Remedy AR System 8.1.00 Compatibility MatrixDeveloper Studio Supported ConfigurationsAR System supports the listed ver

56、sion of vendor products or higherMinimum Operating System VersionWindows XP (32-bit Only)Windows Vista Enterprise, Business, Ultimate Editions (32-bit only) Windows 7 Professional, Enterprise, Ultimate Editions (32-bit or 64-bit) Windows Server 2003 (32-bit or 64-bit) Browser Supported Configuration

57、sThe following browsers are supported on all operating systems and platforms supported by BMC as defined in the “AR System Server Supported Hardware platforms and Operating Systems” and “Developer Studio Supported Configurations” sections above. AR System supports the listed version of vendor products or higherMinimum Browser versionFirefox 3.6The following additional b