职业高中英语第三册教案Unit 393011422

1、Unit 3 May I Help You?Goals: Ss should be able to know customers needs by asking questions. Ss should be able to understand the important role of a server. Ss should be able to use up-selling techniques.Period1-2 Words ,Warm-up, part A of Listening and SpeakingTeaching contents: Warm-up, part A of L

2、istening and Speaking.Teaching aims and demands: The Ss should be able to ask questions to know customers needs Catch the main idea of the materials of listening and speaking and complete the tasks.Teaching key and difficult points: Understand the request of each customer and be able to ask for info

3、rmation from each guest.Teaching methods: Listening and exercising.Teaching procedures:Step one: Lead-in: In service industries, we should be able to use various techniques to serve the customers.Step two:Learn the words and expressions of this part.Ask the Ss to read the new words and expressions b

4、y themselves according to the given phonetic symbols. Then ask some Ss to read the new words before class and let some other Ss correct the wrong ones if there any and they can. And at last lead all the Ss to read all the new words after the teacher until they all can read them .Some explanations:1.

5、 check in 登记签到(opposite): check out 结账离开2. reservation n. 预定，保留 reserve v. 预定，保留，保存， 储备3. fill v. 填写fill out/fill in 4. form n. 表格， 形式 take the form of /take a form 以。形式存在 v. 形成，构成5.assistance n. 帮助 assist v. 援助，帮助； assistant n. 助手6.manage v. 能解决（问题），能应付（困难局面） manage to do 设法做成某事 try to do 尽力做某事（但不表

6、示已经做成功）7. be vital to sb.sth. be important to sb./sth. 对、很重要8. avoid sth.doing sth. 避免做什么Then the Ss read the new words together again to make sure all of them can read all the new words.Step three：Warm-up: Activity 1. Some people are talking about the service theyve received. Have they received goo

7、d or bad service? Write G for good or B for bad in the blanks.B The waiter was talking on the phone while taking my order.(服务员边帮我点菜边打电话)。B I asked a clerk for help and got an eye roll and big sigh as response. (我请一位职员帮忙，得到的答复是一个白眼外加一声长叹)。G The store clerk told me about a coupon that helped me save a

8、 lot.( 商店的职员告诉我关于优惠券的情况，这帮我节约到不少。)Step four ：Listening and Speaking A. Checking in1. Listen to the conversation and tick where it happens.Play the recorder and then tick the correct picture to show where it happens.2. Listen again. Then underline the questions asked by the hotel clerk.Key:May I help

9、 you? Whats your name, please? You requested a single room for three nights, is that correct? Could you fill out the registration form, please? And will you be paying by cash or credit card? Would you like assistance with your bags?Some notes:1. ）Sheration 谢尔顿宾馆2. ）have a reservation 有预订3. ）a single

10、 room or a double room 单人房或者双人房4. ）have a room on the upper floors,away from the street 要一间远离街道的高层的房间5. ）fill outin the registration form 填写登记表6. ）be paying by cash or credit card 用现金或者信用卡付账7. ）feel free to call the front desk 请随便叫前台3. Suppose you work at the front desk of a hotel.Ask proper questio

11、ns to get the following information. name of the guest Question: Whats your name,please? May I have your name,please? kind of room needed Question: Would you prefer a single room or a double one? number of guests Question: How many of you? length of stay Question:How long will you be staying?4. Comp

12、lete the conversation and then role-play it with your parter. Key: Single or double? How long will you stay? May I have your name ? How to spell?Step four : Home work 1. Read and recite the words and expressions 2.Copy them carefully.Period 3 Words ,listening and speaking B. At a RestaurantTeaching

13、contents: Words ,listening and speaking B. At a RestaurantTeaching aims and demands:The Ss can judge the name of food the guest needed by looking at the pictures.The Ss know about the job of a waiter.Teaching key and difficult points: The Ss take turns to order and take the order. The Ss know about

14、the recipe .Teaching procedures:Step one : Revision 1. )Read the new words and expressions.2. )Have a diction.Step two: Observation and judgmentLead-in: Look at the picture.What did the customer order? Tick () from the list.Key: a cup of coffee and some cakesStep three: Listening and speakingListen

15、to the conversation and circle the correct answers.Key: c b a Listen again and complete the order sheet for the waitress.Notes:How would you like that cooked? rare 一分熟牛排 medium rare 三份熟牛排 medium 五分熟牛排 medium well 七分熟牛排 well done 全熟牛排Key: steak : well done; potato: baked; vegetable: corncob; dessert:

16、 apple pie; drink: ice tea,black coffeeStep four: PracticeArrange the sentences below to make a conversation between a customer and a waiter in a coffee shop.Key: A :Are you ready to order ,sir?B: Yes,please. Id like a cup of coffee.A:Cream and sugar ?B: Just blacks fine.A:Anything else,sir?B: And a

17、 piece of toast .A: Certainly sir.Coming right up.B:Thank you .Step five: Usage Read the menu .Then work with your parter to take turns to order and take the order.Notes:1) Maryland Crab Cakes with lemon butter 马里兰蟹饼配柠檬黄油2) Soup of day 当日汤3) Tuna 金抢鱼4) Smoked Turkey Breast 烟熏火鸡脯5) Garlic Chicken or

18、Pork 大蒜肌肉或猪肉6) Vanilla Ice Cream 香草冰淇淋7) Beverages 饮料Step six: Homework1) Read the menu and take turns to order and take the order.2) Try to recite the useful words and expressions.Period4-5 Reading and Writing Teaching contents: Reading and Writing “How Important Are You?”Teaching aims and demands:

19、 Lets Ss understand the important role of a server Teaching key and difficult points: Improve the Sss reading abilityTeaching methods: Listening and speaking,Group-work , DiscussionTeaching procedures:Step one: Revision1) Read the new words and expressions2) Have a dictationStep two: Reading 1)Lead-

20、in:Do you often go shopping ?2) While-reading a. Listen and read the passage and find what “your”job isb. Read the passage again and circle the correct answer Whats the main idea of the first two paragraphs?c.The author gives two examples on how to make customers feel important . What are they?Give

21、the customers your full attentionLook at the customer in the eye.3)Post-readingd.Look at the pictures below and read the “signs”the customers give.Picture 1: The man is waiting for his friend. What should the waiter do ?Key:Go and ask him: Are you waiting for someone? Take it easy. Would you like an

22、other cup of tea while waiting ?And you can enjoy our menu or magazines first.Picture2:The woman thinks its difficult to decide what to eat. What should the waiter do ?Key:Go and give her some advice:What can I do for you ?Hard to choose ?Hoe about todays specialty ? The fish today is very fresh.e.C

23、omplete the sentences with the correct words and expressions from the box.Change the form if necessary. contactgive awayin additionreceiveTreat deal within shortobviousHe said yes,but his voice gave away his real opinion on the matter.I put the books away ,and in addition ,I cleaned up my desk.As mu

24、ch as they can, the family avoid contact with the neighbors.There is too much work ahead. Obviously ,we need some help.I did not give or receive any help for this exam.The photocopier works slowly ans makes big noise when working; In short ,we dislike it.The company deals with customers from around

25、the world.As a server,you should treat your customer as a guest in your home. Key: gave away,in addition,contact,Obviously,receive,In short,deals with,treatf.Read the phone conversation below and underline the key information the clerk shouldt miss.Key: a pizza: delivery; My name is Angela Smith. My

26、 address is number two Front Street.g.Use the menu on page38 to role-play a conversation between a customer and take-out clerk. The clerk needs to complete the form for delivery as shown below.PICK-UP/DELIVERY ORDER FORM PICK UPHOMEDELIVERYOFFICEDATE:TIME:COMPANY:(if applicable)CONTACT:PHONE:E-MAIL:

27、ADDRESS:ORDERQTYITEMQTYITEMSPECIAL REQUESTS:PAYMENT INFORMATION:CASHVISAMASTERCARDSIGNATURE: : DATEStep three: Homework: 1)Read the passage again and again 2)Pick out the useful expressions in the passage.Period 6 Real Life SkillsTeaching contents: Real Life SkillsTeaching aims and demands: Act as a

28、 real salesman or saleswomanTeaching key and difficult points: Learn to use the up-selling techniques in real condition.Teaching methods: Listening and speaking, Pair-work , DiscussionTeaching procedures:Step one: Revision1) Word review2) Free talk in a restaurant. Step two:3) Suppose you work at a

29、supermarket Read the posters and choose the appropriate description from the box for each one.regular-price merchandise coupon salespecial promotion clearanceKey: Picture a :clearance清仓 Picture b:regular-priced merchandise正价商品Picture c: coupon 优惠券 Picture d: sale出售 Picture e: special promotion特价促销St

30、ep three:4）Look at some customerss shopping carts and up-sell another to each of them. Be sure your offer is relevant to what they have bought.Key :Picture 1: c ; Picture 2: a ; Picture 3: bStep four:5) Read the conversation below .How many times did the waiter try to up-sell ?Mark them in the conve

31、rsation.(pair-work)Waiter: What would you like today ?Customer: Id like a breakfast sandwich.Waiter: Breakfast is over at 11.(It was 11:30.)Customer: Hmm.well Ill get a small coffee.Waiter: What would you like to upgrade to a medium one ?Customer: Uh,no,thanks. Can I get a whole -wheat bagel ?Waiter

32、: What would you like cheese with that? Customer: No.Waiter: What would you like to add a donut to go with that?Customer: No,thanks,that will be all. Key: The waiter try to up-sell three times in the conversation.6) Discuss in groups: Did the waiter above make a successful up-selling? Key : No.Step

33、five: homework:1)Review the words and expressions in this unit.2)Read the context carefully. Period 7 Further reading and wrap-upTeaching contents: Up-selling techniquesTeaching aims and demands: Learn to use the up-selling techniquesTeaching key and difficult points: Learn to use the up-selling techniques in real condition.Teaching methods: Listening and speaking, Group-work , Discussi