计算机英语技术对话课件

1、全国全国ITIT职业英语水平考试项目组职业英语水平考试项目组大连东软信息学院英语系大连东软信息学院英语系联合制作联合制作Answering a general-question call2.2 Indirect answersContents What do you say when answering a general call?1 Try solving the technical problem2 Oral practice3 Try your ears and hands (dictation)4What do you say when answering a general-que

2、stion call?确认无故障存在确认无故障存在自报家门自报家门听取客户的需要听取客户的需要尝试简单讲解尝试简单讲解一般问题一般问题繁琐问题繁琐问题建议参考用户手册建议参考用户手册建议查阅在线常见问题列表建议查阅在线常见问题列表Receiving the needs听取客户的需要听取客户的需要我我不知道不知道如何如何访问访问Internet。 我需要我需要安装安装一套一套办公软件办公软件到电脑上。到电脑上。我该怎么做？我该怎么做？我我一点也不清楚一点也不清楚。turn on the computerturn on the computermove the cursormove the cur

3、sorAnalyzing the questions分析问题分析问题power buttonpower buttonmousemouseReferring to a User Manual建议查询用户手册建议查询用户手册basic operationsbasic operationsusing the mouseusing the mouseReferring to an online FAQ建议查询在线常见问题列表建议查询在线常见问题列表请您先阅读我们公司网站上的请您先阅读我们公司网站上的常见问题解答常见问题解答可以吗？可以吗？网站上有足够多的图片解释整个网站上有足够多的图片解释整个过程过程

4、。请请登陆登陆 .Try installing the software 光盘光盘 光驱光驱 安装程序安装程序 软件软件尝试在电脑上安装尝试在电脑上安装办公系统办公系统软件软件Try installing the Office system on your computerCDCD-ROMsetup programsoftware本节专业词汇本节专业词汇vaccess the Internet 访问网络vturn on the computer 打开电脑vmove the cursor 移动光标voffice software 办公软件 network adapter 网卡vpower but

5、ton 电源开关 电源按钮 mouse 鼠标vnetwork operations 网络操作vUser Manuals 用户手册 FAQ 常见问题vlog on 登录 dot 点vCD 光盘 CD-ROM 光驱vsetup program 安装程序Referring to an online FAQ建议查询在线常见问题列表建议查询在线常见问题列表vA: Adobe systems.Can I help you?vB：I have no idea how to access the Internet.vA：Do you have any problem with the network adap

6、ter?vB: No, there is nothing wrongvA：Please visit www.Adobe ,log on to your email account.vA: Please read our FAQs on the website。vA：It has enough picture to explain the whole process.Referring to a User Manual建议查询用户手册建议查询用户手册vA: Adobe systems Technical Support department.vWhat can I do for you?vB:

7、I want to install a set of office software on the computer.vB:I have on clue at all what should I do.vA: I would advise you to read our User Manuals if you want to know the fundamentals of network operations .installing the software尝试在电脑上安装办公系统软件尝试在电脑上安装办公系统软件vTry installing the Office system on you

8、r computervInsert CD into CD-ROM,run the setup program,install software on your computer.Oral practiceOral practiceRe-read the two telephone dialogues and finish the oral practice in Part C with your partner.Integrate with 使与使与 结合结合Tutorial教程教程vHello, MySQL Network. May I help you?vAs a technical su

9、pport of MySQL, I would recommend you to contact the technical support of PHP. Or, you can find some tutorials or FAQ on the web.vAnytime. Have a nice day.Dictation ADictation A General Computers Customer Service laptop computer operating system get help local support center That sounds nice this great advice AnytimeDictation BDictation B Can I help you? have some problems Do you mean that access I got it contact tutorials guidesSummary Receiving the needs1 Referring to a User Manual3 Referring to a online FAQ42 Analyzing the questions Try ins