宾 客 服 务 指 南

1、景 忠 山 万 松 禅 苑 度 假 酒 店JingZhongShan WanSong Buddhist Temple Hotel尊敬的客人：欢迎您光临万松禅苑度假酒店您在景忠山温馨的家。为了方便您使用酒店的服务设施，我们特为您准备了这份服务指南。它详细地向您介绍了我们的房间、特色餐厅等。希望为您居停提供方便，并满足您的需求。如果您还需要任何帮助，请电话XXXX与大堂经理联系。如有紧急情况请拨XXXX。感谢您的光临，并祝您居停愉快！总经理物品出借物品出借 如您需要下列物品，请拨分机XXXX与服务中心联系，我们将为您送至房间。熨衣板/熨斗 转换电源 加湿器 枕头酒店根据每位客人不同的需求，特别为您

2、准备了贴心的特色枕头服务，可供您选择，如有需要可拨打XXXX与客房服务中心联系。决明子枕薰衣草枕按摩保健枕磁石枕颈椎固定枕荞麦枕茶叶枕玉石枕航空预订服务如预订或确认机票，请至位于一层的商务中心或拨打分机XXXX与大堂经理联系。机场服务请拨分机XXXX与行李部联系。大堂副理/前台问询设于酒店一层的大堂副理/前台问询可以协助您解决问题。请拨打分机XXXX或请总机帮助您与大堂副理/前台问询联系。宠物托管服务如果您需要宠物托管服务，请您务必提前4小时拨打分机XXXX或与客房服务中心联系。外币兑换各种外币可以在位于酒店大堂的外币兑换柜台办理兑换业务。浴室用品如需要增添浴室用品，请您拨打分机XXXX与客房

3、服务中心联系。美容美发中心美容美发中心的营业时间是XXXX-XXXX，如预订请拨打分机XXXX。行李服务如您需要运送或行李寄存服务，请您拨打分机XXXX与礼宾部联系。商务中心商务中心位于饭店一层，商务中心设施齐全，提供的服务项目有：秘书服务、传真、打字、复印、扫描、快递、个人电脑、国际互联网、装订服务。如您有其他需要请拨打分机XXXX与商务中心联系。结账时间结账时间是中午12:00，如您有意延长住店时间，请您拨打分机XXXX服务中心联系。如果您推迟结账时间至下午18:00，那么将向您收取每日房价的50%。如超过18:00，您需另付一天的房费。会议与宴会景忠山万松禅院度假酒店的大宴会厅可以满足不

4、同人数团体的需要。需详细咨询请拨打分机XXXX与餐饮部联系。信用卡本酒店接受以下信用卡：美国运通卡、维萨卡、大莱卡、万事达卡、JCB卡、牡丹卡、长城卡、招行卡和龙卡。医生服务如需要医药服务，请您拨打分机XXXX与大堂副理/前台问询联系，或拨打分机XXXX与客房服务中心联系。请勿打扰每天早XXXX客房部开始打扫房间，如果您不愿被打扰，请您开启DND指示灯。每天XXXX客房部按惯例开始查房，如果您不愿被打扰，请您开启DND指示灯，如果您不愿被电话打扰，请拨打分机XXXX与总机联系。饮用水客房内免费为您提供2瓶矿泉水，酒店的水源全部经过软化过滤处理，客房内还设有小酒吧。供电您房间中的电压是220伏特

5、，如果您需要变压器或万能插头，请您拨打分机XXXX与服务中心联系。紧急情况如遇火灾、需报警或需要救护车，请您拨打分机XXXX由总机帮助您联系。加床请您拨打分机XXXX与客房服务中心联系。火警一旦出现火警，火警报警器会短时间报警。需紧急疏散，会继续报警。如欲了解紧急疏散具体内容，请参阅您房门上的紧急疏散图解。鲜花如需鲜花服务，请拨打分机XXXX与客房服务中心联系，请提前4小时预定。商场/礼品从大堂可以通往一层的商场，营业时间XXXX-XXXX客房服务如您需要补充房内用品或有其他需求，请您拨打分机XXXX，与客房服务中心联系。湿洗与干洗服务每日上午XXXX以前收集的洗衣可在当天完成，洗衣部可以为您

6、提供快洗服务，详细内容请您参阅房间衣橱内的洗衣单，需要客房部收洗衣，请您拨打分机XXXX。失物招领请您拨打分机XXXX与大堂副理/前台问询联系或拨打分机XXXX通知总机。行李服务请拨打分机XXXX与行李部联系。邮寄服务如需邮寄物品或文件请拨打分机XXXX与商务中心联系。维修服务如您发现房间的家具或照明设备出现故障，请您拨打分机XXXX与客房服务中心联系。留言服务请拨打分机XXXX与客房服务中心联系，或与总机联系。烫衣服务如您需要烫衣服务，请您在每日XXXX-XXXX拨打分机XXXX与客房服务中心联系。客房预订如您再次光临本酒店，或为您的同事、亲友订房，请您拨打分机XXXX与预订部联系。送餐服务

7、送餐服务部为您提供20小时服务06:0002:00，请您拨打分机XXXX联系，并参阅房间内的送餐菜单。电话服务在您房间的电话都具有国际长途直拨功能，操作方法请您参阅电话服务指南部分，或与总机联系，我们会亲自帮助您拨通国际长途。铃响5次后开始计费。会客未办理会客登记手续的店外客人不允许进入客人房间，为保证安全，所有店外客人都要填写会客登记，店外客人可在客人房间内停留至23:00,23:00以后会客者可在大堂停留。叫醒服务请您拨打分机XXXX。安全指南 请您将贵重物品和现金放在您房间中的保险箱里或者存放在前台的保险箱里，否则酒店不对财产丢失负任何责任。 出于安全原因，会客者可以在您的房间停留至23

8、:00，之后您可以在大堂接待您的朋友。所有的会客者都要在前台进行登记，没有酒店的允许进入客人的房间是绝对不允许的。 请您确保您的房间门在任何时候都是锁好的。 请您在允许他人进入您的房间之前使用门镜。 请您注意紧急出口的位置，在如火警等情况出现时，请保持镇静，选择最近的紧急出口疏散。 如有任何不明身份的人试图进入您的房间，请您务必立刻拨打分机XXXX通知大堂副理或拨打总机XXXX。 按照河北省河北省宾馆防火安全管理规定，不允许客人在房间内做饭及安装大功率的电器设备。 请您不要自己检修电器、如果您需要帮助请拨打分机XXXX与客房服务中心联系。 任何易燃、易爆物品和其他危险品都不允许带入酒店。 除本

9、店员工外请您不要将您的房间号码告诉任何陌生人。 请您不要在床上吸烟。 当您离开房间时，请您关掉房间中的所有电器。 禁止在酒店从事如赌博等任何违反中华人民共和国法律的活动。善意提示 您在酒店大堂、餐厅、酒吧等公共区域消费或逗留时，请不要随身携带大量现金、护照等贵重物品以免丢失，您可将贵重物品存入保险箱。 请您在外出时不要听信陌生人的介绍，去一些非正式的歌厅、酒吧等不良场所消费，以免发生不愉快的事情。 在您外出乘坐出租车时请向司机索要发票，以便在发生物品遗失时方便查找。 在您外出购物支付商贩钱款时，请仔细检查钱币的真伪及金额，小心钱币被调换。 酒店内是禁止携带宠物的，如您需要宠物的托管服务，请拨打

10、XXXX与客房服务中心联系。电话服务指南 为了您的方便，所有的房间都装有国内直拨和国际直拨电话。找人电话，受付电话和信用卡电话可以通过总机的帮助完成，同时收取服务费。如何拨市内电话：1.外线先拨“XXXX”2.听到长音后，拨电话号码。如何拨国内长途：1.外线先拨“XXXX”2.听到长音后，拨区号和电话号码 例：拨上海长途6888,88,88 按XXXX,021 6888,88,883.在您拨完电话号码后，可能您听不到任何声音（持续时间因地区远近而变化），但最多不超过30秒，您就会听到接通的声音。如何拨国际长途：1.外线先拨“XXXX”2.听到长音后，拨区号和电话号码 例：拨英国伦敦235,76

11、3 按XXXX,0044 171 235,7633.在您拨完电话号码后，可能您听不到任何声音（持续时间因地区远近而变化），但最多不超过30秒，您就会听到接通的声音。4.如果您想了解世界其他城市与北京的时差，请拨打分机XXXX与大堂副理或前台问询联系。如果您需要帮助，请拨打XXXX与客房服务中心联系注：1.所有费用以人民币计算；2.所有电话费将加收15%服务费；3.及时您没有讲话，也将在5次长音后自动计费；有人应答即收费，包括语音信箱应答。4.如您对收费标准有任何异议，请您和总机联系，我们将随时为您效劳；5.对于客人的错误拨号，酒店将不负有责任，且同样收费。酒店分机总机 XXXX行李部 XXXX

12、客房服务中心 XXXX送餐部 XXXX大堂经理 XXXX房间至房间 XXXX+房间号码市内电话 XXXX长途电话 XXXX语音信箱 XXXX叫醒服务 XXXX餐饮部分暂无Dear Guest：A warm welcome to the Jingzhongshan WanSong Buddhist Temple Hotel “your Warm and Fragrant Home in Jingzhongshan .This Service Directory has been designed with your convenience in mind .It clearly introduc

13、es you to the many services available throughout the WanSong Buddhist Temple Hotel. From our Business Center , envious selection of restaurants-this guide will be able to answer most of your immediate questions .Should the information you require not be in this Directory, please do not hesitate to c

14、ontact out Assistant Manager/Imformation on XXXX who will be happy to assist you. Please remember,if there is any emergency ,contact XXXX for immediate assistance .Thank you for staying with us at the WanSong Buddhist Temple.Have a pleasant stay !General manager Amenities Rent If you need any of the

15、 following items. Please call the Service Center at the extension XXXX for assistance. We will send it to your room ASAP Ironing Boards/Iron Switching Power SupplyHumidifiers PillowAccording to the different needs of the hotel guests, providing for all kinds of peoples pillow to choose. If you need

16、the pillow, you will extension XXXX to contect Housekeeping Center.Semen Cassiae PillowLavender PillowHealth Care Massage PillowMagner PillowCervical fixation PillowBuckwheat PillowTea PillowJade PillowAirline Reservation For reservations or confirmation of the advanced booking , please contact the

17、China International Travel Service (CITS) Desk Iocated on the lobby level or out Guest Relations Officer at extension XXXX.Airport Transfer Please contact out Transportation Desk at extension XXXX.Assistant Manager/ImformationThe Assistant Manager is located in the lobby to assist you with special r

18、equirements . Please call extension XXXX or the Operator and ask for the Assistant manager/Imformation.Pet SittingFor (XXXX) hours advanced booking is essential .Please contact the Housekeeping CenterCurrency Exchange Foreign currency can be exchanged at the Foreign Currency Exchange Counter in the

19、hotel . Bathroom Amenities Please contact out the Housekeeping Center at extension XXXX for additional requirements.Beauty Salon The Beauty Center and Hair Salon open from XXXX-XXXX. For reservations please contact extension XXXX.Bell Service Please contact the Bell Service in the lobby at extension

20、 XXXX.Business Center Our Business Center is located on the first floor of our hotel. It is fully equipped and offers a range of services such as secretarial assistance ,facsimiles, copying, printing,EMS Courier, Scanning, personal computers , Internet service, and binding service. Please call exten

21、sion XXXX for further enquiries.Check-Out Time Check-Out Time is XXXX. Please contact the Service Center at extension XXXX if you wish to extend your stay .An additional XXXX of the daily room rate will be charged for extended Check-Out time up to XXXX and an additional daily room rate for exceeding

22、 XXXX.Conventions and BanquetsJingZhongShan WanSong Buddhist Temple Hotel can accommodate a gathering of any size with our Function Room, which can be partitioned. Please dial XXXX for further Information .Credit Cards The following credit cards are accepted in our hotel : American Express, Visa, Di

23、ners Club , MasterCard, J.C.B ., Peony Card, Great Wall Card, Merchants Card and Dragon Card.DoctorPlease contact the Assistant manager/Imformation at extension XXXX or our Housekeeping Center at extension XXXX.Do Not DisturbRooms are made-up from XXXX daily .If you do not wish to be disturbed, plea

24、se turn on the DND indicator light. There is a routine room check after XXXX daily. Please turn on DND the indicator if you do not wish to be disturbed. If you wish to stop incoming telephone calls to your room please contact the Operator at extension XXXX.Drinking WaterMineral water is available in

25、 your minibar and we also provide 2 bottles of mineral water for free at night duty.Electricity/Power SupplyElectricity Supply in all rooms is 220 volts 50 cycles. Transformers and adaptors are available with a security deposit from Housekeeping Department .Please call extension XXXX.Emergency For f

26、ire, Police or Ambulance , contact the telephone operator at extension XXXX and ask for the Guest relations Officer.Extra BedPlease contact our Housekeeping Center at extension XXXX.Fire AlarmFire alarm signal-ringing of bells for a short period.Evacuation signal-continuous ringing of bells.For

27、 details of emergency exits, please refer to the fire exit plan of your room door.FlowersFor flower arrangements please contact the Housekeeping Center at extension XXXX. Four hours prior notice is recommended.Hotel Shop/GiftsThe Hotel Shop is located on the ground floor accessible from the lobby. F

28、rom XXXX to XXXX.Housekeeping For additional supplies to add to your comfort ,or any special requirements, please contact the Housekeeping Center at extension XXXX.Laundry and Dry cleaning ServiceSame day service for articles handed in before XXXX. Special express service can be arranged. Please see

29、 the laundry list located in your closet for details. Call extension XXXX for collection.Lost PropertyPlease contact our Assistant manager/Imformation at extension XXXX or the Operator at extension XXXX.Luggage Handling ServicePlease contact the Concierge Desk at extension XXXX.Mail ServiceFor poste

30、d items please contact the Business Center at extension XXXX.Maintenance ServiceShould you find any faulty fixtures or lightings in your room, please contact the Housekeeping Center at extension XXXX.Message Please contact the Housekeeping Center at extension XXXX or check your voice mail at extensi

31、on XXXX.Pressing ServiceAvailable from XXXX to XXXX daily, Please contact the Housekeeping Center at extension XXXX ReservationsRoom  reservations for your return trip or for your colleagues and friends can be made with the  Reservations Office at extension XXXX/XXXX.Room ServiceAvail

32、able 20 hours . For menu selection, please refer to the room Service menu and call extension XXXX.Telephone ServiceThe telephone in your room is equipped with an International Direct Dialing system .For details, please refer to the Telephone Service Guide or contact the Telephone Operator who w

33、ill personally assist you in making overseas calls .Billing starts after 5 rings.VisitorsOutside visitors are not allowed in the guest rooms unless accompanied by registered guests .For safety reasons all visitors are required to register. Visitors may be received in guest rooms until 23:00.After 23

34、:00 visitors can be entertained in the Hotel Lobby or other entertainment outlets.Wake up CallsPlease call extension XXXX.SAFETY AND SECURITYl Please deposit  your cash and valuables in the room safe or in the safe deposit box in the Business Center. The hotel shall not be held responsible for

35、any loss of money or guest property.l For security reasons, visitors may be received in guest rooms until 23:00 and after that time in the lobby. All guests must be registered at the front desk.Turning rooms over to unregistered people without the permission of the hotel management is strictly prohi

36、bited.l Please ensure your room door is always locked.l Please utilize the view port before admitting anyone into your room.l Please observe the location of th fire exits. In the unlikely event of fire or smoke, stay calm and proceed to the nearest exit.l If you are in doubt of the identity of any p

37、erson trying to gain access to your room ,alert our Assistant Manager immediately at extension XXXX.l In accordance with the HeBei Government regulations , guests are prohibited from cooking or using electrical appliances such as irons ,hot plates.l Please do not attempt to repair out of order elect

38、rical appliances yourself .Call the Housekeeping Department at extension XXXX if such service is repaired.l Flammable materials, explosives or other dangerous articles are not permitted on the hotel premises .l Please do not reveal your room number to any unknown person except our staff in uniform .

39、l Please refrain from smoking in bed .l Please turn off all electrical fixtures or equipment in the hotel room whenever you leave your room.l Gambling and other  activities  violation the law of the People Republic of China are prohibited in the hotel.Well-meaning Reminder l If you stay in

40、 the hotel public area, such as the Lobby, Outlets, the Bar,etc., please do not carry massive value of the cash ,passport or this kind of valuables with you in case of any loss. You may deposit your cash and valuable belongings in the safe of your room or Business Center.l When you are out of the ho

41、tel ,please do not accept the recommendation from strangers to consume in some informal KTV centers or bars ,in order to avoid the unpleasant experience ,for which the hotel shall be not liable .l When you go out by taxi ,please ask for the receipt from the driver. In case of any loss of your belong

42、ings, you may contact the driver and find your loss conveniently.l Upon paying for purchasing goods out of the hotel ,please be careful to avoid receiving fake notes.l The pet isnt insaid the hotel, if you need the trusteeship service, at extension XXXX,for Housekeeping Center.Telephone Service Guid

43、eFor your convenience, all rooms are equipped with IDDInternational Direct Dialingand DDDDomestic Direct Dialingtelephones.Persons “to” person, collect and credit card calls can be assisted through the hotel telephone operator. A handling fee will be levied for such services.How to make a localcityc

44、all:1. Press” XXXX” for an outside line and wait for the tone signal.2. Dial the desired telephone number.How to make a DDDDomestic Direct Dialingcall:1. Press” XXXX” for an outside line and wait for the tone signal.2. Dial the area citycode followed by the desired telephone number.Example: To call

45、Shanghai 6888.88.88,Press XXXX.0216888.88.883. After dialing the number, there may be a silent period of up to 30 seconds. before you are connected to a tone signal,duration and types of tone signals wary from destination to destination.How to make an IDDInternational Direct Dialingcall:1. Press” XX

46、XX” for an outside line and wait for the tone signal.2. Dial the internationalcountry code followed by the area citycode and then the desired telephone number.Example: To call London City, England 235.763,press XXXX.0044 171 235.7633. After dialing the number, there may be a silent period of up to 3

47、0 seconds. before you are connected to a tone signal, duration and types of tone signals vary from destination to destination.4. To find out the time difference between Beijing and other destinations around the world , please refer to the Time Difference Part of guide.If you need any assistance , pl

48、ease contact the telephone operator at extension1. All charge are in RenminbiRMB2. All telephone calls are subject to 15% service charge.3. Billing starts after 5 rings ,even if your call has neo been connected.4. For any enquiries on telephone price tabulation, kindly contact our telephone operator

49、s who will be glad to assist you.5. The hotel will not entertain claims for charges due to incorrect dialing.HOTEL EXTENSIONOperator - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -XXXX Bell Service- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -XXXXService Center- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -XXX