巴斯夫全球领先的化工公司

1、巴斯夫：全球领先的化工公司巴斯夫是全球领先的化工公司The Chemical Company；位列世界500强的前100名。公司的产品范围包括化学品、塑料、特性化学品、农用产品、精细化学品以及原油和天然气。作为值得信赖的合作伙伴，巴斯夫帮助各行各业的客户取得更大成功。通过提供高价值产品和智能解决方案，巴斯夫在应对全球面临的问题中扮演重要角色，如气候保护、能源效率、营养以及交通运输与移动通讯领域等。2008年，巴斯夫全球员工超过97,000名，销售额近620亿欧元。巴斯夫公司股票已在法兰克福（BAS）、伦敦（BFA）和苏黎世（AN）证券交易所上市。若想获得更多关于巴斯夫的信息，请访问。巴斯夫化学

2、建材业务作为全球领先的化学配方和建材系统的供应商，巴斯夫化学建材通过不断创新的智能解决方案满足客户的需求，帮助客户取得更大成功。旗下130多个生产基地和销售办事处遍布世界各地，为逾十万客户提供四万多种产品。巴斯夫化学建材亚太区亚太地区是巴斯夫化学建材业务最具战略意义的市场。巴斯夫根据客户的不同需求所定制的智能解决方案帮助客户赢得市场。为确保各国客户的需求能够得到及时满足，巴斯夫设立了与客户直接接触的分散网络。至今，巴斯夫已建立50多个生产基地和装修一新的研发中心、仓储及配送设施，为客户提供快捷、可靠的解决方案。同时，巴斯夫的区域总部致力于在国家和地区间提供一流技术的交流，以便客户不论身处何地，

3、都能从尖端产品和服务中受益。巴斯夫化学建材中国区巴斯夫化学建材部是全球领先的化学系统和配方供应商。为了确保客户取得更多的成功，巴斯夫化学建材不断创新和为客户提供定制的解决方案。其外加剂系统能满足客户在预拌混凝土、预制构件、混凝土制品、地下工程等专业领域的需求。其建材系统提供的一系列产品包括工业地坪系统、灌浆系统、防水系统、瓷砖粘贴系统、外墙涂料和外墙外保温系统、桥梁伸缩缝系统和修补系统。巴斯夫化学建材部在全球超过50个国家设有工厂和销售中心，2008年营业额达22亿欧元，员工总数7,700多人，巴斯夫化学建材服务中国市场长达20年，作为业内备受信赖的方案提供商，巴斯夫为中国众多著名项目作出了贡

4、献，其中包括台北101、杭州湾大桥、三峡大坝和中国高速铁路等。Position: Customer Service OfficerObjectives of the position To efficiently manage the order fulfillment processes and handle customers inquiries/complaints in accordance with established operation policies/ procedures and practices in order to secure and enhance busin

5、ess opportunities. Main Tasks Customer contacts Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, standard product specifications/information. Send out quotations after seeking approval from the sales supervisor. Provide fe

6、edback to the relevant sales personnel regarding order status and/or changes. Administration of customer complaints Collect, document and consolidate customers problems/ complaints according to defined procedures/system. Initiate coordination with the relevant personnel such as sales, logistics, war

7、ehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Alert supervisor/sales supervisor any unmet customer needs. Order processing Process customer orders/ changes according to established department policies / procedures after

8、confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with logistics and finance personnel, Prepare sales contracts with approval and confirma

9、tion from sales supervisor. Process customer returns according to established policies/procedures Documentation Review and confirm the L/C application from customers and monitor the entire L/C processing. Provide data to sales/ marketing supervisor to prepare for sales reports/ analyses. Update mont

10、hly the reference manual of various inquiries/ complaints and replies/ solution, including key contacts for complaint resolution. Shipping and delivery coordination Prioritize delivery schedules based on customers delivery requirements and electronically process delivery orders. Track feedback from

11、transportation or warehousing service providers/ suppliers/ carriers/ logistics etc to ensure timely order delivery. Communicate timely with customers on delivery status. Place purchase orders with suppliers and follow up to ensure timely and full delivery. Inventory administration Monitor the inven

12、tory level and recommend to sales/marketing supervisor replenishment needs. Credit administration Check customers credit status according to established policies / practices and communicate with customers to settle credit issues. Job Requirement：Basic Requirement: Experienced in using office softwar

13、e; Proficient in written and spoken English; Easy going, with excellent interpersonal skill; having strong sense of responsibility with respect-work spirit, working dispassion; having strong self-educated ability and team working spirit; having ability to plan, prioritize and organize work and ensure adequate allocation of resources.Education: University degree or aboveWorking experience: 1 years or above