商业管理之如何组建高绩效团队leadershipteamma

1、Mayo ClinicHow to Build, Lead and Sustain a High Performance TeamMayo ClinicOur Goal for the next three hours Share with you a wealth of valuable information on leadership and high performance teams. This information has been gleaned from leading research, benchmarking studies, executive surveys and

2、 interviews at more than 3,000 top organizations. Your challenge is to look for the big ideas you can take and implement right away. Take this seriously and be ready to offer opinions or ask questions at any time. Take lots of notes but I will give you all of the slides.Mayo ClinicMayo ClinicT + C x

3、 ECF = SuccessMayo Clinic74%23,000,000Mayo Clinic88%Mayo ClinicTop high-potential employees1.Credible2.Respectful3.Approachable4.Highly Professional5.Team Player Mayo ClinicCredibilityComplete honesty and transparencyImpeccable integrityKnows how to do their job wellA compelling vision for the futur

4、ePassion and excitementMayo ClinicPower is NOT Leadership Do it because I said so Coercive Telling Demanding Belittling Do it because it is the right thing to do Collaborative Listening / Asking Motivating EmpoweringMayo ClinicRespectfulOpen to the ideas of othersTreats people with dignityTreats peo

5、ple fairlyMayo ClinicWho owns the decisionMayo Clinic4-Level Decision Making1. You own it.2. Ask for input you own it.3. Team decision I own it.4. My call I own it.Mayo ClinicCulture CountsFunFamilyFriendsFairFreedomPride PraiseMeaningMayo ClinicApproachableGenuineAppreciativeIQ + EQGreat communicat

6、orMayo ClinicHighly ProfessionalImpressive Talent100% EthicalHighly Self-awareAlways Learning & ImprovingInsightful and InnovativePro-activeResults DrivenFully AccountableMayo ClinicGround Rules for a Professional Organization Staff agrees to be managed and coached to strictly enforced standards

7、 of performance and quality work. Teamwork is mandatory, not optional. Excellence in customer satisfaction is an enforced standard. Personal and professional growth is a nonnegotiable minimum standard. All team members must show a sincere interest in the customer and a sincere desire to help them. T

8、he primary focus must be on delivering quality work and building strong customer relationships. Demand excellence and refuse to tolerate mediocrity.Mayo ClinicTEAM PLAYERMayo ClinicWhat does it take to be a valued member of a team?Develop and display competence.Follow through on commitments. Deliver

9、 required results.Ensure your actions are consistent with your word.Stand behind the team and its people.Be enjoyable to work with.Be passionate about your work and those you serve.Communicate and keep everyone informed.Help the other members of the team.Help members of other teams.Share ideas, info

10、rmation and credit.Hold yourself 100% accountable.Team Leaders are:Rigorous but not ruthlessMayo ClinicWhy you need to be an expert at collaboration and teamwork: You cannot succeed alone. You need a team of the brightest people you can possibly find to help you. You need to help the team work extre

11、mely well together. You need the team to support you with enthusiasm, respect and trust. But dont take my word for itMayo ClinicAnne MulcahyCEO of Xerox and the third most powerful woman in the world!1.Build a network of great relationships with people who want to see you succeed.2.You dont have all

12、 of the answers, so ask for help and advice from the smartest people you can find.3.Learn to be a learner.4.Listen intently to your employees and to your customers.Mayo ClinicTypical ways that team members violate the team leaders expectations:Missing or being late to team meetings.Not outwardly dem

13、onstrating commitment and support for the leaders agenda.Not completing assignments in a timely manner so the team can complete its work.Not letting the leader know when there are problems or issues.Not sharing resources with other team members.Not sharing credit with the rest of the team.Not respon

14、ding to e-mails or voice mails in a timely manner.Mayo ClinicTypical ways that team leaders violate team members expectations: Micromanaging not giving autonomy. Making decisions that effect subordinates without their input. Letting team members shirk their duties without any negative consequences.

15、Not giving praise or rewards for a job well done. Not recognizing that the subordinate has a life outside of work that occasionally takes priority over work.Mayo ClinicLets take a close look at what some of the top thought leaders in the world have to say about teamsMayo ClinicA Vivid Shared VisionA

16、 meaningful common purpose that theteam has helped shape. Most teams areresponding to an initial mandate fromoutside the team. But to be successful, theteam must “own” this purpose, develop itsown spin on it, and they must create this vision together as a team.Mayo ClinicClear Measurable GoalsSpecif

17、ic performance goals that flow fromthe common purpose. For example, gettinga project completed in less than halfthe normal time. Compelling goals inspireand challenge a team, give it a sense ofurgency. They also have a leveling effect,requiring members to focus on the collectiveeffort necessary rath

18、er than any differencesin title or status. Mayo ClinicCompetence + DiversityA mix of complementary skills. Successful teams rarely have all the needed skills at the outset they develop them as they learn what the challenge requires. Individual greatnessleading to team excellenceMayo ClinicSolid Work

19、 EthicA strong commitment to how the workgets done. Teams must agree on who will do what jobs, how schedules will be established and honored, and how decisions will be made and modified. On a genuine team, each member does equivalent amounts of real work; all members, the leader included.Mayo Clinic

20、Team Trust Trust and commitment cannot be coerced. The process of agreeing upon appropriate goals serves as the crucible in which members forge their accountability to each other not just to the leader or manager.Mayo ClinicJohn Spence Team Model D M C C M Direction vivid, clear, inspiring - shared

21、easurements specific, observable, focusedompetence very good at what they doommunication open, honest, courageousutual Accountability all team membersiscipline do this every dayMayo Clinic11 Key Team Competencies:1.Setting clear, specific and measurable goals.2.Making assignments extremely clear and

22、 ensuring required competence.3.Using effective decision making processes within the team.4.Establishing accountability for high performance across the entire team.5.Running effective team meetings.6.Building strong levels of trust.7.Establishing open, honest and frank communications.8.Managing conf

23、lict effectively.9.Creating mutual respect and collaboration.10. Encouraging risk-taking and innovation.11. Engaging in ongoing team building activities.Mayo Clinic Lack of TRUST Lack of candor Lack of commitment Lack of accountability Lack of resultsMayo ClinicCompetenceRespectDistrustAffectionTRUS

24、THIGHLOWLOWHIGHConcernMayo ClinicThe mantra of excellent team leaders:I am good at what I doand I do it because I care about you!(High IQ + High EQ)Mayo ClinicDemonstrate Personal Character(habits, integrity, trust, honesty, credibility)SET DIRECTION(Vision Goals - Future)Mobilize Commitment(engage

25、others, share power)Enhance Capability(build teams, manage change)What do successful leaders doLeadership Attribute FrameworkMayo ClinicStudy of most important leadership skills7,000+ managers from 1,600 large organizations Must have superb communication skills. Lead by example to demonstrate character and competence. Establish and maintain clear and meaningful v