维德汽车技术服务资料说明

1、维德介绍 作为全球领先的信息解决方案，特韦德尔集团是致力于创造崭新的通讯最能解决汽车行业的信息需求。 Through processes that seamlessly integrate information development, management and delivery, we produce high-quality, value-driven print, mobile and interactive communications for vehicle owners and automotive sales and service personnel.通过无缝地整合信息流

2、程，开发，管理和交付，我们生产高品质，价值驱动打印，移动和车主和汽车销售及服务人员的互动沟通。 Through the four communications touch points of in-vehicle technology, web-based programming, mobile applications and the glove box, we communicate accurate and timely information with vehicle owners, forging a connection between the owner, vehicle and

3、 brand.通过四个通讯触摸车内技术，基于Web的编程，移动应用和手套箱点，准确和及时的沟通，我们与车主的信息，建立一个与业主，车辆和品牌的连接。 Our unique breadth of expertisesustained from more than 50 years collaborating with automotive original equipment manufacturers (OEMs)supports vehicle research and validation, content design and development, knowledge-base ma

4、nagement, localization, composition in both print and electronic output as well as print production, fulfillment and distribution.我们的专门知识，从超过50年的持续与汽车原始设备制造商（OEM）合作，有着独特的方式，支持汽车的研究和验证，内容设计和开发，以知识为基础的管理，定位，在印刷和电子输出以及组成印刷制作，实现和分配。 Our experience working with OEMs has provided us with an understanding

5、of the processes, organization, rules, structure, timetables and, most importantly, expectations of the automotive industry.我们的经验与OEM合作提供了一个过程，组织，规则，结构，了解我们的时间表，最重要的是，汽车行业的期望。 This depth of knowledge has proven instrumental in diagnosing challenges and anticipating the future needs of our partners.这

6、方面的知识深度的诊断证明的挑战和我们的合作伙伴预计的未来需要的工具。 Each year Tweddle provides more than 70 million components and over 7 million kits to support OEMs plant/port requirements throughout North America, Europe and Asia.特韦德尔每年提供超过7000万元件和超过700万包，以支持OEM的工厂遍布北美，欧洲和亚洲/端口要求。 We pride ourselves on the ability to develop uni

7、que solutions for every project, approaching each with an entrepreneurial spirit, customer focus and commitment to quality.我们非常自豪，能够为每一个项目开发独特的解决方案，主动与创业精神，以客户为中心和质量承诺每个自己。 Built on a foundation of innovation, Tweddle continually reinvents itself and its capabilities to evolve with the needs of its

8、customers.在创新的基础之上，不断拓展新特韦德尔本身和它的功能演变与客户的需求。 Our passion for innovation and willingness to invest in our people, processes and technology is fueled by our commitment to our customers success.我们的创新和投资意愿，在我们的人员，流程和技术的热情是推动我们的承诺，我们客户的成功。 This philosophy continues to drive Tweddles evolution and enables

9、 us to devise unparalleled information development, management and delivery solutions that meet or exceed the expectations of leading OEMs.这一理念将继续推动Tweddle的进化，使我们能够制定无与伦比的信息开发，管理和提供解决方案，达到或超过领先的OEM厂商的期望。 Tweddle is ISO/TS 16949 / ISO 14001 certified, with operations throughout North America, Europe

10、and Asia.特韦德尔是通过ISO / TS 16949 / ISO 14001认证遍及北美，欧洲和亚洲业务。 Industry Insights 行业观察 移动应用 As more and more of your customers depend on their mobile devices for information and a connection to their social groups, the need to occupy the same space becomes ever-important.随着越来越多的与您的客户更依赖于信息和他们的社会群体他们的移动设备连

11、接，需要占用相同的空间变得越来越重要。 Therefore, it is critical to the success of your brand to strengthen your relationship with your customers in the digital arena.因此，关键是要对您的品牌在数码领域加强与客户的关系的成功。 VIP Smartphone App 贵宾智能手机应用程序 Tweddles Vehicle Information and Personalization (VIP) application delivers up-to-date infor

12、mation concerning vehicle features and service requirements, in addition to targeted infotainment selections, to an owners mobile device. Tweddle的车辆信息和个性化（VIP）的应用提供了最新的有关车辆信息的功能和服务要求，除了有针对性的信息娱乐的选择，向拥有人的移动设备。 Designed with a simple interface branded according to the vehicle, the VIP app links the dr

13、ivers smartphone to the in-vehicle head unit and OEM website to provide an array of real-time content and dynamic service offerings.用一个简单的接口设计品牌根据车辆，贵宾程序链接驾驶员的智能手机在车头上单位和OEM网站提供的实时内容和动态服务产品阵列。 Specific information and services that may be incorporated in the app include:具体的资料和可能的应用包括成立服务： Owners gui

14、de information 用户手册信息 By leveraging existing assets, Tweddle has created a VIP app containing pertinent technical information about each specific vehicle, from instrument panel explanations and vehicle operation to maintenance schedules and frequently asked questions.通过利用现有的资产，创造了一个贵宾特韦德尔应用有关技术的信息包含

15、每个特定的车辆从仪表盘的解释和车辆运行，维护计划和常见问题。 Owner communications and revenue opportunities 业主通信和收入的机会 Providing a range of information to improve the drivers experience, the VIP app connects vehicle owners with media outlets, social networking communities, parts and accessories suppliers, automotive gear and mer

16、chandise vendors, service contract providers and more.提供一系列的信息，以改善司机的经验，应用程序连接贵宾与媒体，社会网络社区，零件和配件供应，汽车齿轮和商品供应商，供应商和服务合同更多车主。 Through this interactive application consumers can schedule service appointments, take advantage of specials and promotions and receive accurate, location-based services such a

17、s traffic reports, weather forecasts and fuel prices.通过这种互动应用服务的消费者可以安排约会，采取优惠和促销活动和接受，如交通报告，天气预报和燃料价格准确，基于位置的服务。 车内整合 The most direct way to connect owners to their vehicle is through the in-dash head unit, the control center for the vehicles electronic media system.最直接的方式连接到他们的车是业主通过在仪表板头装置，对车辆的控制

18、中心系统的电子媒体。 Utilizing custom technology we are able to communicate branded messaging, pertinent vehicle information and additional geographic and entertainment-related information to this captive audience.利用定制的技术，我们可以沟通的品牌信息，车辆信息和其他相关的地理和娱乐有关的资料，这个俘虏观众。 This interface serves as a touch point for buil

19、ding customer loyalty, delivering rich, personalized content and driving additional products and services.这个接口提供了一个建立客户忠诚度的接触点，提供丰富的，个性化的内容和驾驶更多的产品和服务。 As with other deliverables, it is critical to develop each piece to serve the immediate needs of the customer while also maintaining safety; however

20、, this is especially important for in-vehicle communications.与其他交付项目，关键是要制定每件，来满足客户的同时，也保持安全的迫切需要，然而，这是特别重要的车载通信。 Therefore, we design and program each interface to manage driver distraction.因此，我们每个接口设计和程序来管理司机分心。 With the safety of your drivers being our number-one priority, we are committed to min

21、imizing cognitive distraction by producing programs that allow drivers to keep their hands on the wheel, eyes on the road and mind focused on driving.随着你成为我们的头号优先司机的安全，我们致力于最大限度地降低了制作节目，让司机继续他们的手轮认知分心，在路上和心灵的眼睛专注于驾驶。 Tweddle has developed in-vehicle programs for several of our automotive partners th

22、at function independently or in connection with mobile applications.特韦德尔制定了我们的这一职能独立汽车合作伙伴，或与一些移动应用方面的车载方案。 The information that may be integrated into an in-vehicle system includes visual owners manuals, maintenance schedules, demonstration videos, customer support, roadside assistance and mapping

23、functions.而可能成为车内视觉系统的综合信息，包括用户手册，维修计划，示范影片，客户支持，路边援助和绘图功能。 User Interface (HMI) Design 用户界面（HMI）设计 Unlike other devices through which content is consumed, the ability to leverage an in-vehicle display for interactive commerce infotainment and interactive communications requires thoughtful insight i

24、nto driver and passenger behaviors to ensure that the digital experience is delivered safely.不像其他的设备，通过它的内容被消耗掉，能够利用电子商务的一个互动娱乐和互动沟通的车载显示器需要为司机和乘客的行为，周到的洞察力，以确保安全地传递数字体验。 Tweddles Human Machine Interaction (HMI) Design group analyzes designs, evaluates and produces interactive solutions to support m

25、obile and in-vehicle applications. Tweddle的人机交互（HMI）的设计团队设计的分析，评估和生产互动解决方案支持移动和车载应用。 Our team of engineers, graphic designers and human factors specialists focus on developing HMI strategies that reduce cognitive distraction while enhancing the overall vehicle ownership experience.我们的团队的工程师，平面设计师和人为

26、因素专家人机界面开发战略的重点，减少认知干扰，同时提高车辆整体拥有体验。 互动媒体 Tweddle develops web- and CD/DVD-based solutions to communicate with vehicle owners and sales and service personnel.特韦德尔开发网络和CD / DVD的解决方案进行沟通与车主，销售和服务人员。 Incorporating interactive communications into an integrated marketing strategy reinforces messaging and

27、 the brand experience while delivering dynamic, real-time content in a way that is familiar to your audience.结合成一个综合的营销策略互动沟通加强信息和经验，同时提供该品牌的方式，你的观众所熟悉的动态，实时的内容。 We design all interactive content with a focus on ease-of-use to allow for immediate understanding of the vehicles operations, features an

28、d benefits.我们设计一个易于使用的集中所有的交互式内容，以便对车辆的操作，即时了解功能和优点。 This applies to CDs and DVDs included as part of the owners information kits as well as aftermarket e-Commerce solutions and training solutions for service staff.这适用于CD和DVD光盘作为所有者的信息的一部分，包括袋作为售后市场的电子商务解决方案和服务解决方案，以及员工培训。 Web 网站 As part of our e-Co

29、mmerce solutions, we develop and manage aftermarket service information websites for OEMs that are engaging, easy to use and full of features to enhance the customer experience, including interactive content, on-demand software downloads and informational PDF files.作为我们的电子商务解决方案的一部分，我们开发和管理是从事OEM厂商，

30、易于使用和功能的完整，以提高客户体验，包括互动内容的售后服务信息网站，按需软件下载和信息的PDF文件。 Our full-service web-hosting program also includes the collection of revenues and integration into the supply chain in a way that is invisible to the customer.我们的全方位服务网络托管计划还包括收入和融入的方式，是无形的客户供应链的集合。 CD/DVD 的CD / DVD Much owners information content

31、has moved, or is in the process of moving, into an interactive, three-screen delivery method encompassing mobile, in-vehicle and web-based applications, allowing a deeper integration of visuals such as diagrams, photos and videos.许多业主的信息内容已移动，或在移动过程中，为一个互动，三屏提供包括手机，车载和基于Web的应用程序的方法，允许，如图表，照片和视频画面更深入

32、的一体化。 In the creation of CD and DVD kit components, Tweddle provides all content development and management services as well as design and programming.在CD和DVD套件组件的创建，特韦德尔提供所有内容的开发和管理服务，以及设计和编程。 连接服务 Utilizing innovative connectivity, content aggregation and user authentication solutions, Tweddles co

33、nnected services platform offers OEMs and Tier 1 suppliers a comprehensive and dynamic solution that supports multiple vehicle connection strategies (Bluetooth, WiFi, and Embedded Cellular).利用创新的连接，内容聚合和用户身份验证解决方案，Tweddle的平台连接服务提供OEM和一级供应商的全面和动态的解决方案，支持多种车型的连接策略（蓝牙，WiFi和嵌入式无线）。 The platform leverage

34、s advanced database, access control and network solutions based on proven information technologies and industry standards.该平台利用先进的基于成熟的信息技术和行业标准为基础的数据库，访问控制和网络解决方案。 Our suite of tools and customization services include:我们的工具和定制服务套件包括： Access to Tweddles custom/stable APIs for service queries, user m

35、anagement and information access访问Tweddle的定制/查询服务，用户管理和信息获取稳定的API A patent-pending access control methodology正在申请专利的访问控制方法 A base set of content features from recognized partners such as Bing, OpenTable, MovieT, STATs, Pandora, iHeart radio, Slacker and more功能集的内容，如兵，OpenTable，MovieT，统计资料，潘多拉，iHeart

36、电台，散漫的，更公认的合作伙伴阿基地. Integration with OEM backend systems for vehicle authentication and user management OEM集成与车辆后端身份验证和用户管理系统 E-Commerce (B2B and B2C)电子商务（B2B和B2C） New vehicle owner on-boarding wizard新车主入职向导 Customizable mobile application portal that supports most in-market handsets offered with a

37、data plan可定制的移动应用门户，它支持大多数市场上提供的手机数据计划 Bluetooth connectivity software based on published Bluetooth SIG and Web standards蓝牙连接软件和网络出版的蓝牙技术联盟的标准为基础 Interoperability testing of in-market handsets (to support phone connectivity strategy)互操作性在市场手机测试（支持电话连接战略） HMI design (both mobile and in-vehicle)人机界面设计

38、（包括手机，车载） Application publishing应用程序发布 Tier 1 Platform Management and Content Aggregation 1级和内容聚合平台管理 As a Tier 1 supplier to many automotive OEMs, Tweddle understands not only the technical challenges but also the data integrity and supplier management burden faced by OEMs in delivering connected s

39、ervices.作为一级供应商，许多汽车原始设备制造商，特韦德尔理解不仅技术挑战，而且数据的完整性和供应商管理面临的负担由OEM提供连接服务。 Working with OEM stakeholders, Tweddles technology and business teams work together to manage relationships and aggregate content and services from respected brands such as Bing, Opentable, Inrix, STATS and M.利益相关者与OEM合作，Tweddle

40、的技术和业务团队携手合作，管理关系和聚合内容及如兵，Opentable，Inrix公司，STATS和M尊重的品牌服务。 Our technology platform abstracts selected supplier web APIs and transforms these interfaces into stable, automotive-ready APIs.我们的技术平台选择供应商的Web API抽象，转化成稳定，汽车就绪API的这些接口。 This approach assures that API updates released by our content partne

41、rs have little or no impact to production application software resident in the vehicle.这种方法可以确保我们的内容合作伙伴发布的API的更新，很少或没有影响到生产的车辆中应用软件的居民。 Our platforms business and transformation engines also allow OEMs to provide differentiated content offerings by vehicle platforms or trim levels.我们的平台的业务和转换引擎还允许原

42、始设备制造商提供汽车内饰水平有区别的平台或内容产品。 Recognized as an industry first, Tweddles platform provides a mobile portal experience that couples personalized owner services with access and control of their vehicle, leveraging the best capabilities of embedded telematics with the portability of a mobile device.作为一个行业首

43、次确认，Tweddle的平台提供了一个移动门户体验，夫妻和他们的访问控制车辆车主的个性化服务，利用与移动设备的便携性最好的嵌入式远程信息处理能力。 The application combines localized guides to restaurants, events, weather and Internet radio with remote management of vehicle features like remote POI control and vehicle locator.结合本地化的应用指南，餐厅，活动，天气和互联网广播与兴趣点，如远程控制车辆和车辆定位功能的远

44、程管理。 In addition, owners can view their owners manual and maintenance schedule, browse merchandise and accessory offerings and in the near future, review their service history - all from the screen of their smartphone.此外，业主可以查看他们的用户手册和维修计划，浏览商品和配套产品，在不久的将来，审查其服务的历史 - 所有从他们的智能手机屏幕上。 Tweddles industry

45、 experience, coupled with its connected services platform empowers automakers and Tier 1s with the ability to deliver robust content to the driver and passengers, continually enhancing the customers relationships with the vehicle, the dealer and the OEM in ways never before possible. Tweddle的行业经验，其连

46、接的服务平台，加上授权的能力，提供强大的内容给司机和乘客，不断加强与汽车，经销商和前所未有的方式代工客户的关系，汽车制造商和Tier 1秒。 配套工作/实践 As a Tier 1 production part supplier, Tweddle provides more than 70 million components and over 7 million kits each year to support OEMs plant/port requirements throughout North America, Europe and Asia.作为一级生产零件供应商，特韦德尔提供

47、了超过7000万以上元件和每年700万包，以支持OEM的工厂遍布北美，欧洲和亚洲/端口要求。 As part of this process, we manage inventory to align with vehicle changes and produce complete owners kits to meet unique program specifications, including the delivery of products to assembly plants and ports on a just-in-time (JIT) basis.作为这一进程的一部分，我们的管理库存，以配合车辆的变化，产生完整的所有者的套件以满足独特的程序规范，包括对产品的装配厂和港口在公正，实时（JIT）的基础上交付。 Managing every phase of the development and fulfillment process, we are responsible for quality assurance