unit twelve complaint and adjustment

1、Unit twelveComplaints and adjustmentsTypes of Complaint1. Genuine complaint or claim, which arises from the situations as follows: 1) complaint of wrong goods delivered; 2) complaint of goods in inferior quality; 3) complaint of shipment damaged, short, or missing; 4) complaint of goods delayed or b

2、adly packed; etc2. False complaint or claim, which is made by buyers who find fault with the goods as an excuse to escape from the contract.accept / admit a claimreject a claimsettle a claimwithdraw a claimUseful Wordsclaim后接介词的一般用法后接介词的一般用法：（1）claim for eg: claim for damage claim for $ 10,000（2）cla

3、im on eg: claim on the good under Order No.10（3）claim against eg: claim against the underwriter to lodge a claim against seller for shortage on the goods.average quality essential quality bottom quality inferior quality superior quality choice qualityin good condition in perfect condition in sound c

4、onditionin bad condition in poor condition in a damage conditionimproper packing poor packing defective packingfaulty packing insecure packing short delivery short shipment/-shippedshort-calculatedshort-establishedshort-openedshort-invoicedshort-landedshort-paidSurvey Report Survey Report on Examina

5、tion of Damage or ShortageSurvey Report on Inspection of Tank HoldSurvey Report on Quality Survey Report of Weight an equitable settlementan impartial judgmenta justified claim conciliation to compensate partlyto raise an objection to resort to arbitrationto resort to litigationto settle the case am

6、icablyto tackle the problem properly to view the matter in a proper lightUseful expressionsConcerning Poor Quality 1) On examination we find that the goods do not agree with the original samples. 2) When unpacking the bale, we found that the color is unsatisfactory. 3) We have to ask for a compensat

7、ion to cover the loss incurred as a result of the inferior quality of the goods concerned. Useful expressionsConcerning Poor Packing 1) We found half the goods broken (smashed, torn, beyond repair, unusable, damaged). 2) On unwrapping the case, we find the goods partly soaked by rain. 3) We deeply r

8、egret to learn from your letter of that 2 cases of the goods per M.V. “Red Flag” arrived in a damaged condition.4) We have just received the 50 cases of chinaware shipped by S.S. “Dongfeng” on our Order No. 134 but regret to inform you that cases No. 13 & 26 are broken and their contents badly d

9、amaged through faulty packing.Useful expressionsConcerning Short Delivery 1) Upon examination, we find the cases short weight by 5 to 12 lbs. (libra)2) Your shipment of our Order No.345 has been found short-weight by 500 kg, for which we file a claim amounting to US$ 678 plus inspection fee. 3) We r

10、egret to point out that a shortage in weight of 210 kg was noticed when the goods arrived. 4) There is a discrepancy between the packing list of case No.30 and your invoice: 3 dozen Tea Services are correctly entered on the invoice but there were only 2 dozen in the case. Structure of making a compl

11、aint Part one: mention the date of the order, the date of delivery and the goods complained about Part two: state the reasons or facts for being dissatisfied (and ask for an explanation) Part three: refer to the inconvenience caused Part four: suggest how the matter should be put right or lodge a cl

12、aimDear Sirs.Claims for Poor Packing We are writing to inform you that the Poplin covered by our Order No. 5413 and shipped per S.S. Queen arrived in such an unsatisfactory condition that we have to lodge a claim against you. It was found upon examination that nearly 30% of the packages had been bro

13、ken, obviously due to insufficient packing. The only recourse in consequences was to have them repacked before delivering to our customers which inevitably resulted in extra expenses amounting to $765. We trust you understand the inconvenience caused by it and meanwhile expect your compensation for

14、this. We should like to remind that special care be taken in your future deliveries for prospective customers are liable to misjudge the quality of your goods by the poor packing. Yours faithfully,Dear Sirs,S.S. “Blue Sky”Rice With reference to our letter of June 7, 2011, in connection with the rice

15、 under contract No. AB0109 shipped per S.S. Blue Sky. After the goods were discharged at Dalian, we found that there is short-weight of 1,357 M/T and therefore we are now lodging claims with you as follows: Claim Number Claim for DL01 short-weight $1,368.60 DL02 quality $1,532.31 Total amount $2,900

16、.91 In order to support our claims, we are sending you herewith one copy of each of Inspection Certificate No. DCIB01011 and DCIIB01012 together with our statement of claims which amounts to $2,900.91 Please give our claims yours most favorable consideration and let us have your settlement at an ear

17、ly date. Yours faithfully, Structure of making an adjustment Part one: identifying the reference, and regretting for the complaint. Part two: thoroughly investigated the matter, point out the complaint or claim is justified or not. If so, admit it readily, and express regret and promise to put matte

18、rs right. If not, point this out politely and in an agreeable manner, and explain reasons. Part three: apologize for the complaint or claim, and promise to avoid any mistakes in future. Dear Sirs, Contract No. AB0109Rice We are in receipt of your letter of June 12, with enclosures, claiming for shor

19、t-weight and inferior quality on the consignment of Rice shipped per S.S. “Blue Sky”. After careful looking into the matter, we have found that our rice was properly weighed at the time of lading and the quality was up to standard. We really cannot account for the reason of your complaint. But since

20、 the goods were examined by Dalian Commodity Inspection Bureau upon arrival at Dalian, we have no choice but to accept your claims as tendered. We therefore enclose our check No. 1234 for $2,900.91 in full and final settlement of your Claims DL01 and DL02. We sincerely apologize for the trouble caus

21、ed to you and would like to assure you that all possible steps will be taken by us to avoid any recurrence of similar mistakes in our future business. Yours faithfully, Dear Sirs,Re:Your Claim on 1000 M/T White Crystal Sugar We have received your letter of November 21, in which a claim has been lodg

22、ed for a short delivery of 800 kilos of White Crystal Sugar. We wish to express our deepest regret over the unfortunate incident. You must have had much difficulty in meeting your clients orders. After a check-up by our staff at the warehouse in New Orleans, it was found that about that about 130 ba

23、gs had not been packed in 5-ply strong paper bags as stipulated in the contract. However, the survey proves that paper bags used for these 130 bags are of 3-ply only, thus resulting in breakage during transit. This was due entirely to our negligence, and as an exporters, we tender our apologies. In

24、view of our long-standing business relations, we trust, there is good prospect of further development. We will make payment by check for $1,350, the amount of the claim, into your account with the Bank of China, upon receipt of your agreement. We hope this matter will not affect our good relations in our future dealings. Dear Sirs, We are disappointed to learn from your letter of March 16 that 50 out of the 3,000 cartons of Herbs supplied to your Order No. DF-3 were found deteriorated on arrival at the port of desti