某汽车汽車人力資源實務亞洲最佳雇主專案

1、Best Employers in Asia:Findings from 2001 Study -Strengths & Opportunities for Ford Lio Ho Motor Co.1Hewitt Associates1Client Name1Key Business Issues for Ford Lio Ho Five key business issues:Meeting Customers NeedsCompetitorsBrand equity/ Brand recognitionAcquisition & retention of talentEc

2、onomic conditions Most significant people issue:Employee workload and stress reduction2Hewitt Associates2Client Name2Key Business Issues Identified by CEOs across the RegionTaiwanAsia Meeting the needs ofcustomers Acquiring and retainingtalent Organisational culture Technology Increasing brandequity

3、/brand recognition Meeting the needs ofcustomers Acquiring and retainingtalent fairly Organisation culture3Hewitt Associates3Client Name3Key People Issues Identified by CEOs across the RegionTaiwanAsia Attract and Retain talent Develop employees formanagement positions Growth and developmentof talen

4、t Manager lack peoplemanagement skills Communication Developing the talentthe business needs4Hewitt Associates4Client Name4Key Words Engagement Score% of employees answering 4.5 and above to core Engagement items within survey Alignmentalignment between CEO, PPI and employee perspective Engagement F

5、actors% satisfied with Engagement drivers5Hewitt Associates1Client Name1The Engagement Model We see Engagement when .StayHave an intense desire to remain with the organizationConsistently speak positively about the organization to co-workers, potential employees and most critically, customers (curre

6、nt and potential)SayAre committed, exert extra effort and are engaged in work that contributes to business successStrive6Hewitt Associates6Client Name6Engagement = Satisfaction Satisfaction= how much you like it here Commitment = how much you want to improve business results Engagement= how much you

7、 want to and actually do to improve business results7Hewitt Associates7Client Name7The Engagement Model The Seven Factors of Engagement:EngagementOpportunityGrowth/DevelopmentAdvancementInteractionQuality of LifePhysical environmentTime/Work/LifeLeadershipCredibilityTrustRelationshipsCoworkersManage

8、rsCustomersWork ActivitiesImpactChallenge/InterestStatus/PrideTotal CompensationPay/Financial recognitionBenefitsCulture and PurposeSense of purposeOrganisational valuesand behaviours89Hewitt Associates9Client Name9Ford Lio Ho Engagement Scores & FactorsCompany V W ise Co m paris ons: Ford Lio H

9、o Motor Company vs Best Employers in Taiwan and Other Companies8280648867727286757577796690646067807853596545775144526870460102030405060708090100EngagementWork EnvironmentPay & BenefitsPurposeOpportunitiesWork ActivitiesSenior LeadershipManagersCo V W orkerWork/Life BalancePercentageFord Lio Ho

10、Motor CompanyBest Employers in TaiwanOther Companies in Taiwan10Hewitt Associates10Client Name10Most and Least Satisfied Factors Ford Lio HoTaiwanAsiaMost SatisfiedFactors Purpose Relationship withManagers WorkEnvironment Purpose Relationship withco-workers Relationship withManagers PurposeLeast Sat

11、isfiedFactors Pay & Benefits Opportunities Work Activities Work/ LifeBalance Pay Benefit Pay11Hewitt Associates11Client Name11Ford Lio Ho Benchmark Comparison on EngagementEngagementFactorsFord Lio Ho isabove the BEaverageRelativeDifferenceFord Lio Ho islower than BEaverage, but aboveothers aver

12、ageRelativeDifferencePay and Benefits-2Purpose-2Co-workerRelationship-3Opportunities+3WorkEnvironment+1Senior Leadership+5ManagerRelationship+6Work Activities+8Work Life Balance+22Over Engagement+512Hewitt Associates12Client Name12Engagement and Alignment Scores -Ford Lio Ho vs. Taiwan vs. the Regio

13、nEngagement ScoreThe regions engagement score is 55% (99%, highest)Taiwans engagement score is 77% (82%, highest vs 39%, lowest)Ford Lio Ho: 82%Alignment ScoreThe regions alignment score is 61% (97% highest) Taiwans alignment score is 63% (83%, highest vs 48%, lowest)Ford Lio Ho: 83%13Hewitt Associa

14、tes13Client Name13Initial SWOT AnalysisStrengthWeaknessOpportunityThreats14Hewitt Associates14Client Name14Strength Good relationship with Direct Managers - employees have sufficient coaching and feedback from their managers and managers communicate/ cascade the company goals clearly to help employe

15、es set their goals and manage their own performance. Work Activities - employees feel that they are able to use their skills, make decisions and have impact. Outperform Other Companies by 28%. Work Life Balance- employees feel they are able to appropriately balance work/life demands. Perhaps as a re

16、sult of the seminars offered to employees.15Hewitt Associates15Client Name15Improvement Opportunities Purpose is strong at 88% - however an area where Ford Lio Ho is weaker than other Best Employers. Pay and Benefits - Best Employers dont pay more but are better at communicating how people are paid and employees at Best Employer companies believe th