质量管理基础知识实用教案

1、会计学1质量质量(zhling)管理基础知识管理基础知识第一页，共23页。第1页/共23页第二页，共23页。第2页/共23页第三页，共23页。第3页/共23页第四页，共23页。第4页/共23页第五页，共23页。第5页/共23页第六页，共23页。第6页/共23页第七页，共23页。第7页/共23页第八页，共23页。第8页/共23页第九页，共23页。第9页/共23页第十页，共23页。第10页/共23页第十一页，共23页。第11页/共23页第十二页，共23页。第12页/共23页第十三页，共23页。第13页/共23页第十四页，共23页。制品名6824KEC检查日期2003-8-1工程AQC检查者名黎明检

2、查总数300ORDER 号20001234种类检查结果小计机箱划伤/5信息标签贴错/2配合不良/2螺钉打错/4其它/5合计18第14页/共23页第十五页，共23页。 现象现象 场所场所 机箱划伤机箱划伤标签损坏标签损坏组装工程组装工程3 32 2搬运工程搬运工程0 01 1第15页/共23页第十六页，共23页。4 0 -3 0 -2 0 -1 0 -0 - -T h ic k n e s sS p e c ific a tio n s :9 1 .5U S LS p e c .T a rg e t9 .29 .49 .69 .81 0 .01 0 .21 0 .41 0 .61 0 .89 .

3、0F r e q u e n c y4 0 -3 0 -2 0 -1 0 -0 - -T h ic k n e s sS p e c ific a tio n s :9 1 .5U S LS p e c .T a rg e t9 .29 .49 .69 .81 0 .01 0 .21 0 .41 0 .61 0 .89 .0F r e q u e n c y第16页/共23页第十七页，共23页。2.12.01.91.81.71.640 45 50 55 60 65 70Line Width/Spacing (in microns)Capacitance(picofarads)2.12.01.9

4、1.81.71.640 45 50 55 60 65 70Line Width/Spacing (in microns)Capacitance(picofarads)第17页/共23页第十八页，共23页。 排列图01020304050607080支架B托架底板其他0%20%40%60%80%100%第18页/共23页第十九页，共23页。People dont show upHigh turnoverLow payNo teamworkNo trainingPeopleDont know townDrivers get lost High turnoverGet wronginformation

5、Poor trainingRushedMachinery/EquipmentUnreliable carsLow payKids own junksNo money for repairs Ovens too small Poor useof spacePoortrainingHigh turnoverNo capacity forpeak periodsMethodsPoor handling oflarge ordersLack of experience PoordispatchingMany new streetsDont knowtownHigh turnoverRun out of

6、 ingredients InaccurateorderingPoor useof spaceLack oftrainingMaterialsHigh turnover High turnoverLate pizzadeliveries onFridays andSaturdaysPeople dont show upHigh turnoverLow payNo teamworkNo trainingPeopleDont know townDrivers get lost High turnoverGet wronginformationPoor trainingRushedMachinery

7、/EquipmentUnreliable carsLow payKids own junksNo money for repairs Ovens too small Poor useof spacePoortrainingHigh turnoverNo capacity forpeak periodsMethodsPoor handling oflarge ordersLack of experience PoordispatchingMany new streetsDont knowtownHigh turnoverRun out of ingredients Inaccurateorder

8、ingPoor useof spaceLack oftrainingMaterialsHigh turnover High turnoverLate pizzadeliveries onFridays andSaturdays第19页/共23页第二十页，共23页。C o n t r o l C h a r t 7X & R C h a r tO v e r a l l C o u r s e E v a l u a t i o n sn = 1 0 e v a l u a t i o n s r a n d o ml y s a mp l e d e a c h w e e k1 -

9、N o t a t a l l 2 - N o t v e r y 3 - Mo d e r a t e l y 4 - V e r y 5 - E x t r e me l y2 . 01 . 81 . 61 . 41 . 21 . 0. 8. 6. 4. 2U C LRL C LU C LXL C LAve. Weekly Participant Rating5 . 04 . 54 . 03 . 53 . 0XRWk#123456789101112131415161718192021222324251.011.270.481.321.521.031.151.070.702.050.950.

10、991.061.211.330.781.211.231.081.641.200.980.911.191.033.764.214.294.364.133.774.174.214.224.004.304.204.324.184.023.714.084.233.984.463.963.634.484.304.291.14 4.13 Ave.C o n t r o l C h a r t 7X & R C h a r tO v e r a l l C o u r s e E v a l u a t i o n sn = 1 0 e v a l u a t i o n s r a n d o m

11、l y s a mp l e d e a c h w e e k1 - N o t a t a l l 2 - N o t v e r y 3 - Mo d e r a t e l y 4 - V e r y 5 - E x t r e me l y2 . 01 . 81 . 61 . 41 . 21 . 0. 8. 6. 4. 2U C LRL C LU C LXL C LAve. Weekly Participant Rating5 . 04 . 54 . 03 . 53 . 0XRWk#123456789101112131415161718192021222324251.011.270.481.321.521.031.151.070.702.050.950.991.061.211.330.781.211.231.081.641.200.980.911.191.033.76