回复询盘技巧探讨(精)

1、25lnquiry一，高效回盘5大要诀?及时：接到买家询盘，要给予及时反馈，确保询盘回复有效性。通常在1小时内 完成回询盘，订单生成的率高达70%，回时间超过10小时，会大大降低订单生 成率。?专业：卖家应具备丰富的行业知识，对于客户关于产品方面询问，能够给予专业 解答。?准确：要将回复信写得很清楚，首先要正确理解买家来函的准确意思，如有不清 楚的地方，贝U应立即去函向客户询问了解，切忌一知半解。?具体：尽量一次性多传达自己的意思，以免来回沟通错过了商机?格式：格式一般分为称呼、正文、敬祝语、落款几个部分，语言简洁准确，避免 出现语法和拼写的错误。鉴于东西方文化的差异建议回答卖家问题直截了当，

2、一般 疑问句建议先回答yes或者no，然后再补充自己需要说明的。，回盘参考模版 不同状态下订单，回复询盘的方式和技巧各有不同。下面将订单状态大致分为一下 几类，一一说明：1.未付款询盘回复:第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序 包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发 货。下面一个不错的回复：Dear XXX,we have got your order of.The bag you order is one of the hot items from my store and it is made of high quali

3、tyleather. But the order seems un paid. If there anything I can help with the price or sizeetc.When the payment is finish, I can stock up the item and get it ready for shipp ing.If any further questi ons, please feel free to con tact with us.ThanksBest Regards2.已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖 家的

4、专业性下面是一个不错的例子：Dear XXX,I am very glad to hear from you. The biggest size we have is 39.A nd this shoes is littlebigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are look ing forward to gett ing your early reply.Best Regards3.发货后的回复：从货物离开中国海关至买家收

5、到货物建议每个阶段卖家都给买家发一封邮件通知买 家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是 及时的沟通能让买家不再急切询问。A,告诉买家订单详情Dear CustomerThe item you order is already shipped and the track ing nu mber is XXXXXThe mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sort ing Cen terThis i

6、s the status of your order. You will get it soon.Thanks for your support and un dersta nding.B询问是否收到货物Dear customer,EMS tracki ng in formatio n(EMS网站查询This is the status showing on EMS. Have you already got the items? If you have got theitems, please let me know.Thanks4客户投诉产品质量有问题Dear customer,I rec

7、eived the boots but I cant sell them because the Gucci box wasripped up if you can t secure the packages better than that then youwill not be heari ng from me aga in!Dear frie nd,I am very sorry to hear that. The damage must happe ned duri ng tran sportati on. Iusually make sure everyth ing is in go

8、od con diti on before shipp ing products out. Imake sure giving you more discounts to make up when you buy from me next time.Thanks for your un dersta nding.Best Regards5订单完成Dear customer,I am very happy to see that you have received the items. Thanks for your support. IHope you satisfy with the ite

9、m and looking forward to do more bus in ess in the futurewith you.ThanksBest Regards6提醒买家给自己留评价，这是在交易结束后很重要的一个环节Hi there,Thanks for your continu ous support to our store, and we are improvi ng ourselves fromservice, quality, sourc ing and so on.it would be appreciated if you can leave us a positive

10、feedback ,its a greatencouragement to us，if theres anything I can help with ,donthesitate to tell me .Best wishes7折扣Dear xxx,Thanks for your message.Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirmyour payment, we will post the item for you in time.Pls feel free to

11、 con tact us if you have any further questi on.Thanks & Best regards!8常见问题回复A推广新产品，采购季节期间根据自己的经验，可给买家推荐自己热销的产品Hi there,As Christmas is coming, we found hair straighte ned has a large pote ntial market.Many customers bought them for resale on eBay or in their retail store because its ahigh profit

12、 margin product.we have a wide range of GHD mk4 STRAIGHTER productson sell as well. Please click the follow ing link to check them out.If you have more tha n10 pieces in one order we can help u get a wholesale price. Than ks.Regards b货物断货， 货物偶尔的断货只要认真解释一下， 买家一般能够理解， 最好的办法 是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似

13、的款式供其选择。Hi there,We are really sorry that the bag you order is out of stock at the mome nt. I will con tactthe factory to see whe n they are going to be available aga in. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the f

14、ollowing link to check them out.If theres anything I can help with, Please feel free to con tact us.Than ks.Regards c:改完价格再次催款，很多情况买家下单后觉得运费过高，不愿意付款希望卖家能 够给与折扣，下面的回复可以借鉴一下：Hi there,We already reset the price for you. I give you ano ther 10% disco unt on top of the original shipp ing price. Because t

15、he price we offer is lower tha n the market price and asyou know the shipp ing cost is really high, we do not make much profit from this product.Hope you are happy with it.IF any further questi ons, please feel free to con tact us.Regards d大量订购询问价格,大量订单询盘买家若是赶上采购季节应该是很有诚意的买 家，对他们的回复要详尽一些，内容一般包括样品的价格

16、，采购量和相应的价格, 这个报价建议是包括运费的，给买家感觉是给他的一个优惠。Hi there,Thanks for your inquiry, and we really want to do more bus in ess with you, and I thi nkit is the best way to place an sample order which is 45 usd shipp ing in cluded, If 100pieces in one order, we can offer you the bulk price which is 39.5 usd/piece.

17、 I am looking forward to your reply.Regards e海关问题， 某些国家海关由于定期的严格检查或者罢工等问题造成邮件延误， 建 议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之 不理造成误会Hi there,Accord ing to the n ews from EMS in Chi na, large qua ntity of mails to En gla nd isblocked by the custom due to the in spect ion. For the safety of the goods I sugg

18、est tosend the goods after a few days. I am won deri ng if the delay going to be a problem foryou. I am look ing forward to your reply.Tha nksRegards f家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。Hi, we did send the package out on 2007-10-16,1 think there must be some issues withthe shipp ing compa ny ,and we have bee n con tact ing them till now .we called thepackage back and resent them ,the new tracki ng number is 111814176 its shipped viaTNT .I apologize for the inconvenien ces and hopefully you can receive the items soon. Ifthere are any questions, d