酒店基本服务用语中英文

1、酒店基本服务用语一、欢迎和问候语：1) Good morning (afternoon, evening), sir (madam).早上(下午、晚上)好，先生(夫人)。2) How do you do ?您好！(初次见面)How do you do ?您好！Glad to meet you很高兴见到您。3) How are you ?您好吗？Fine , thanks. And you ?好的，谢谢。您呢？4) Welcome to our hotel (restaurant, shop).欢迎您到我们宾馆(餐厅、商店)来。5) Wish you a most pleasant stay i

2、n our hotel 愿您在我们宾馆过得愉快口6) I hope you will enjoy your stay with us希望您在我们宾馆过得愉快。(客人刚入店时)I hope you are enjoying your stay with us希望您在我们宾馆过得愉快。(客人在饭店逗 留期间)I hope you have enjoyed your stay with us希望您在我们宾馆过得愉快。(客人离店时)7) Have a goodtime !祝您过得愉快！二、电话用语8) I'm Shangshui Hotel, Front Desk. Can I help yo

3、u ? 山水大酒店，前厅。需要帮助 吗？9) Sorry , V ve dialed the wrongnumber.对不起，我拨错号了。10) May I speak to your GeneralManager?能和你们总经理说话吗？Speaking我就是。11) Sorry. He is not in at themoment对不起他现在不在。Would you like to leave amessage ?您要留口信吗？12)Pardon ?对不起，请再说遍好吗?I beg your pardon ?对不起，请再说遍好吗？三、祝贺语13)祝Congratulations!贺您！ 14

4、) Happybirthday!生日快乐！新Year! Happy 15) New年快乐! 16) Merry圣诞快乐！Christmas!节日 17) Have a nice holiday!快乐！ 18) Wish you every success! 祝您成功！四、答谢和答应语19) Thank you (very much).谢谢您(非常感谢)。20) Thank you for your advice (information, help).感谢您的忠告(信息、帮助)»21) It's very kind of you 谢谢，您真客气。22) You are不用谢。

5、welcome.23) Not atall不用谢。Don* t mentionit不用谢=24) It's my pleasure 很高兴为您服务。With pleasureMy pleasure 乐总为您效25) I am at your service.劳。26) Thank you for staying in our hotel.感谢您在我们饭店下榻。.五. 道歉语27) I'msorry 很抱歉。me对不起。对不起，那是我的过错。对不is 29) Oh, it my faults.对不起，让您久等了。30) Sorry to have kept you waiting

6、 .31) Sorry to interrupt you 28) Excuse起，打扰您了。this32) r m sorry about对此农示歉总。我33) I apologize for this.为此道歉。34) That* s all没关系。算了吧。right 35) Let* s forgetit六. 征询语36) Can (May ) I help you ?我能帮您什么吗？Yes ,please 好的。37) What can I do for you ?我能为您干点什么吗？ 劳的？ 请稍 等i下。能借用您的电话吗？有什么我能为您效 38) Is there anything

7、I can do for you ?39) Just a moment , please 我40) May I use your phone ?Yes ,ofcourse . 以。当然可以。七、指路用语当然可Certainly 41) Go upstairs/downstairs上楼/下楼在二（三）楼对不起，请问盥洗室（电梯）在哪42) It's on the second(third) floor43) Excuse me. Where is the washroom (elevator) ? 儿？This way ,please请这边走。44) Turn往左left/right 转

8、。(右)45) It's in the lobby near the main entrance在大厅近人门处。在地下室走廊尽头。46) It's in the basement at the end of the corridor.八、提醒用语 47) Mind (Watch) your请走好。step.48) Please becarefu 1请当心o49) Please don't leave anything behind. 请别遗忘您的东西.50) Don'tworr y别担心。51) Take iteasy 放心好了。52) Please don&#

9、39;t smoke请不要在这里抽烟。here.九、告别语53) Goodbye.再见54) See youlater.等会见。55) Goodnight晚安。56) See youtomorrow明天见。57) Goodbye and thank you for coming58) Goodbye and hope to see you again.59) Have a nice再见,谢谢您的光临。 再见，希望再见到您。trip!路平安!60) Wish you a pleasant journey! Good luck!十、销售公关用语61) What kind of rooms(food) would you like(菜)？62) Here is a brochure of our hotel.63)阳 11 give you a 10% (ten percent) discount64) We?11 offer tour guides complimentary breakfasts.66) We accept your祝您旅途愉快！to have ?您需要什么样的房间这是介绍我们酒店的小册了 我们给您九折优惠。我们给陪同提供免费早餐。67) May I introducemyself?让我介绍我自己。请接受我们的点小纪念品。建议为！ of guest